Moghaddam - ISSIP_DS_20220629_01.pptx

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International Society of Service Innovation Professionals

Event: Future of Expertise - https://issip.org/future-of-expertise-jun-29th/ Speaker: Yassi Moghaddam (LI) - https://www.linkedin.com/in/yassimoghaddam/

Education

Industry Future Skills Needs -
A Research Perspective
Yassi Moghaddam,
Executive Director, HCI Program, UC Santa Cruz
BOD Member, ISSIP
yassi.moghaddam@gmail.com
ISSIP Discovery Summit
June 29, 2022

Acknowledgement
2
Team Members
Yassi Moghaddam (PI), ISSIP BOD, UC Santa Cruz
Haluk Demirkan (Co-PI), U. of Washington
Lou Freund (Co-PI), San Jose State U.
Martha Russell, Stanford
Jo Yuen, ISSIP
Main
Sponsor
Leading Organization

3
Research Goals
What is industry perspective on skills
needs for STEM jobs of the future (2019)?
& how has that changed over the last 2
years in light of the long-term impact of
COVID-19 to work (2021)?
# survey
responses
#
Workshops
# Expert
Speakers
*
95 4 26
* Experts across ICT, telecommunication,
media and entertainment, internet,
professional services, financial service,
healthcare, transportation, infrastructure,
insurance, education, and government.

4
An industry perspective on Future of Skills
Source: Moghaddam, Demirkan, Freund, Russell, Yuen, NSF Report, March, 2022

Thank you!
Yassi Moghaddam,
Executive Director, HCI Program, UC Santa Cruz
BOD Member, ISSIP
yassi.moghaddam@gmail.com
ISSIP Discovery Summit
June 29, 2022

EIT Digital Course - Generative AI Essentials URL: https://professionalschool.eitdigital.eu/generative-ai-essentials Second Version (Most Recent) - May 29, 2024 Presentation: Recording: https://youtu.be/_1X6bRfOqc4 Article (20240514 - EIT Digital) - https://www.eitdigital.eu/newsroom/grow-digital-insights/personal-ai-digital-twins-the-future-of-human-interaction/ Jim Spohrer YouTubes JCS Reid Hoffman meets his AI twin - URL: https://youtu.be/rgD2gmwCS10 JCS Jim Twin V1 YouTube English - URL : https://youtu.be/T4S0uZp1SHw JCS Jim Twin V2 YouTube French - URL: https://youtu.be/02hCGRJnCoc Jensen Huang (Founder & CEO Nvidia) at Stanford talking about H100 URL: https://www.youtube.com/watch?v=cEg8cOx7UZk JCS AI Digital Twins of People (blog post) - https://service-science.info/archives/6612 First Version (Oldest) - Nov 27, 2023 Presentation - https://www.slideshare.net/slideshow/eitdigitalspohreraiintro-20231128-v1pptx/263977452 JCS Reflecting on Generative AI - https://service-science.info/archives/6521

20240526 Lou_Freund AHFE_HSSE T-shaped Skills Development.pptx

International Society of Service Innovation Professionals

T-Shaped Professionals: The Past, Present, and Future of MyT-Me Development by Louis E. Freund, Jim Spohrer, Pavel Savva, Yash Gandhi AHFE - HSSE 2024 Presented by Lou Freund, Ph.D. ISSIP Fellow Professor Emeritus San José State University LEFreund@T-ShapeSolutions.com Lou Freund's LinkedIn Profile: https://www.linkedin.com/in/louis-freund-05150518/ Recording: https://youtu.be/ZRYY85NxX8I Slides: https://www.slideshare.net/slideshow/20240526-lou_freund-ahfe_hsse-t-shaped-skills-development-pptx/269349553 Conference: https://ahfe.org/board.html#hsse

20240515 ISSIP_Collab_SJSU_2024_Spring AI_Digital_Twins ISSIP_EC Final Presen...

International Society of Service Innovation Professionals

ISSIP_Collab_SJSU_2024_Spring Thank-you to the student team at SJSU for creating my Jim Spohrer AI Digital Twin (version 1) using the HeyGen.com platform SJSU MIS (Management of Information Systems) Student Team: Vincent Li (https://www.linkedin.com/in/vincentwli/) Viola Shao (https://www.linkedin.com/in/viola-shao/) Bradford Lee (https://www.linkedin.com/in/bradfordblee/) Vy Nguyen (https://www.linkedin.com/in/vy-nguyen-communication/) Victor Lin (https://www.linkedin.com/in/victor-lin27/) Nikhil Bhatia (https://www.linkedin.com/in/nikhilbhatia89 /) Join us at the Computer History Museum Celebration Friday May 24,2024 10am PT. Deliverables SJSU HeyGen English: https://app.heygen.com/share/f9b2e5170c61463e8a30daec60f0f01f SJSU HeyGen French: https://app.heygen.com/share/dc221eecaf8f47f0a5a36960d51ca617 SJSU Case: https://bradfordbl.github.io SJSU Whitepaper: https://www.slideshare.net/slideshow/20240515-sjsu-white-paper-revised-ai_digital_twins-pdf/268630197 SJSU_ISSIP_EC_Recording: https://youtu.be/YKSJUFxxAVo SJSU_ISSIP_EC_Slides: https://www.slideshare.net/slideshow/20240515-issip_collab_sjsu_2024_spring-ai_digital_twins-issip_ec-final-presentation-pptx/268661169 ISSIP Thank-you JCS Article to Present: https://service-science.info/archives/6612 JCS Training Data: https://youtu.be/DUqPYEp9buQ JCS How_Made Recording: https://youtu.be/isQmUg_rZH8 JCS How_Made Slides: https://www.slideshare.net/slideshow/sjsu-students-ai-digital-twin-of-jim-spohrer-20240506-v2-pptx/267857304 JCS ISSIP Blog Post: https://issip.org/2024-collab-ai_digital_twins/

20240515 SJSU White Paper Revised AI_Digital_Twins.pdf

International Society of Service Innovation Professionals

ISSIP_Collab_SJSU_2024_Spring Thank-you to the student team at SJSU for creating my Jim Spohrer AI Digital Twin (version 1) using the HeyGen.com platform SJSU MIS (Management of Information Systems) Student Team: Vincent Li (https://www.linkedin.com/in/vincentwli/) Viola Shao (https://www.linkedin.com/in/viola-shao/) Bradford Lee (https://www.linkedin.com/in/bradfordblee/) Vy Nguyen (https://www.linkedin.com/in/vy-nguyen-communication/) Victor Lin (https://www.linkedin.com/in/victor-lin27/) Nikhil Bhatia (https://www.linkedin.com/in/nikhilbhatia89 /) Join us at the Computer History Museum Celebration Friday May 24,2024 10am PT. Deliverables SJSU HeyGen English: https://app.heygen.com/share/f9b2e5170c61463e8a30daec60f0f01f SJSU HeyGen French: https://app.heygen.com/share/dc221eecaf8f47f0a5a36960d51ca617 SJSU Case: https://bradfordbl.github.io SJSU Whitepaper: TBD SJSU_ISSIP_EC_Recording: TBD SJSU_ISSIP_EC_Slides: TBD ISSIP Thank-you JCS ISSIP Blog Post: https://issip.org/2024-collab-ai_digital_twins/ JCS Article to Present: https://service-science.info/archives/6612 JCS Training Data: https://youtu.be/DUqPYEp9buQ JCS How_Made Recording: https://youtu.be/isQmUg_rZH8 JCS How_Made Slides: https://www.slideshare.net/slideshow/sjsu-students-ai-digital-twin-of-jim-spohrer-20240506-v2-pptx/267857304 Authors: By <a href='https://www.linkedin.com/in/bradfordblee/'>Bradford Lee (LI)</a>. <a href='https://www.linkedin.com/in/nikhilbhatia89/'>Nikhil Bhatia (LI)</a>, <a href='https://www.linkedin.com/in/victor-lin27/'>Victor Lin (LI)</a>, <a href='https://www.linkedin.com/in/vincentwli/'>Vincent Li (LI)</a>, <a href='https://www.linkedin.com/in/viola-shao/'>Viola Shao (LI)</a>, <a href='https://www.linkedin.com/in/vy-nguyen-communication/'>Vy Nguyen (LI)</a>.

20240515 MyTMe - Resumes and Teams Update for ISSIP 5-15-24.pptx

International Society of Service Innovation Professionals

ISSIP_Events_20240515_MyT-Me Speaker: Lou_Freund (https://www.linkedin.com/in/louis-freund-05150518/) Date: May 15, 2024 Time: 7:30am PT USA Recording: https://youtu.be/NuU2r8LDX7w Presentation: https://www.slideshare.net/slideshow/20240515-mytme-resumes-and-teams-update-for-issip-5-15-24-pptx/268628953 Provide Feedback: https://docs.google.com/forms/d/e/1FAIpQLSe0CsZbTuI-QejGnbc534kr05lBS6hwU5omI4XVDtxPPKVepw/viewform ISSIP LinkedIn Company: https://www.linkedin.com/feed/update/urn:li:activity:7190686636572045313 ISSIP LinkedIn Group: https://www.linkedin.com/feed/update/urn:li:activity:7190685550956220417 Register: https://docs.google.com/forms/d/e/1FAIpQLSe0CsZbTuI-QejGnbc534kr05lBS6hwU5omI4XVDtxPPKVepw/viewformhttps://docs.google.com/forms/d/e/1FAIpQLSfJfS1QbXQaf2yr9rNgLl9jb6fIn561vXYKEpri_pMkDOt1Kw/viewform More information about MyT-Me platform see here: https://issip.org/issip-community-first-to-discover-myt-me-shape-with-innovative-new-platform-that-scores-your-t-shape/

SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptx

International Society of Service Innovation Professionals

May 6, 2024 Jim Spohrer (https://www.linkedin.com/in/spohrer/) Thank-you to the student team at SJSU for creating my AI Digital Twin (version 1) using the HeyGen.com platform For creating Jim Spohrer’s AI Digital Twin (version 1) More coming here: https://issip.org/2024-collab-ai_digital_twins/ Also see: https://bradfordbl.github.io SJSU MIS (Management of Information Systems) Vincent Li (https://www.linkedin.com/in/vincentwli/) Viola Shao (https://www.linkedin.com/in/viola-shao/) Bradford Lee (https://www.linkedin.com/in/bradfordblee/) Vy Nguyen (https://www.linkedin.com/in/vy-nguyen-communication/) Victor Lin (https://www.linkedin.com/in/victor-lin27/) Nikhil Bhatia (https://www.linkedin.com/in/nikhilbhatia89 /) Training Data: https://youtu.be/DUqPYEp9buQ Recording: TBD Slides: TBD

20240501 Healthcare Transformation - PSU Event Series.pptx

International Society of Service Innovation Professionals

ISSIP_Events_20240501 Title: 20240501 Healthcare Transformation - PSU Event Series ISSIP_Blog Event_Post: https://issip.org/psu-series-transformation-by-industry-sector-healthcare/ Co-Hosts Vittal Prabhu https://www.linkedin.com/in/vittalprabhu/ Jim Spohrer https://www.linkedin.com/in/spohrer/ Panelists Sunil Kripilani https://www.linkedin.com/in/sunilkripalani/ Harvey Castro, MD https://www.linkedin.com/in/harveycastromd/ Chris DeFlitch, MD https://www.linkedin.com/in/chris-deflitch-70285711/ Paul Griffin https://www.linkedin.com/in/paul-griffin-45925715/ ISSIP_YouTube Recording: https://youtu.be/MfzeFWd70_g ISSIP_Slideshare Presentation: https://www.slideshare.net/slideshow/20240501-healthcare-transformation-psu-event-seriespptx/267713553 ISSIP_LinkedIn_Company Post: https://www.linkedin.com/feed/update/urn:li:activity:7188206900851703810/ ISSIP_LinkedIn_Discussion Post: https://www.linkedin.com/feed/update/urn:li:activity:7188207698734211075/ ISSIP_Blog Event_Series_Post: https://issip.org/psu-issip-industry-transformation-discovery-series-launch-engineering-the-21st-century-service-economy/ ---

20240426 PSU ISSIP AI_Digital_Twins Showcase Poster.pptx

International Society of Service Innovation Professionals

ISSIP_AI_Collab_20240426 DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES Sponsor: Jim Spohrer Advisors: Vittaldas Prabhu, Anshul Balamwar Alumni Coach: Toni Rae YouTube Title: 20240525 PSU Spring 2024 AI Digital Twins Pitch Video ISSIP_AI_Collab (Academic-Industry Collaboration Lab) PSU_Spring_2024_Team Topic: AI Digital Twins of People TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES Students Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/) Natalie Grim (https://www.linkedin.com/in/natalie-grim/) Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/) Clare Relihan (https://www.linkedin.com/in/clarerelihan/) Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/) Advisors Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/) Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/) Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/) Client Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/) ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA ISSIP YouTube Recording GitHub Walkthrough: https://youtu.be/ACidQSnhwJs PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560 GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622 ISSIP Slideshare Whitepaper: https://www.slideshare.net/slideshow/20240425-psuspring2024-aidigitaltwins-aicollab-white-paperpdf/267538710 ISSIP Publications Whitepaper: https://issip.org/learning-center/white-paper/ ISSIP Kickoff Presentation: https://www.slideshare.net/slideshow/20240118-issipcollabpsu-v1-ai-digital-twinspptx/267539877 ISSIP Blog Post: https://issip.org/2024-collab-ai_digital_twins/

ISSIP_Collab_SJSU_2024_Spring Thank-you to the student team at SJSU for creating my Jim Spohrer AI Digital Twin (version 1) using the HeyGen.com platform SJSU MIS (Management of Information Systems) Student Team: Vincent Li (https://www.linkedin.com/in/vincentwli/) Viola Shao (https://www.linkedin.com/in/viola-shao/) Bradford Lee (https://www.linkedin.com/in/bradfordblee/) Vy Nguyen (https://www.linkedin.com/in/vy-nguyen-communication/) Victor Lin (https://www.linkedin.com/in/victor-lin27/) Nikhil Bhatia (https://www.linkedin.com/in/nikhilbhatia89 /) Join us at the Computer History Museum Celebration Friday May 24,2024 10am PT. Deliverables SJSU HeyGen English: https://app.heygen.com/share/f9b2e5170c61463e8a30daec60f0f01f SJSU HeyGen French: https://app.heygen.com/share/dc221eecaf8f47f0a5a36960d51ca617 SJSU Case: https://bradfordbl.github.io SJSU Whitepaper: TBD SJSU_ISSIP_EC_Recording: TBD SJSU_ISSIP_EC_Slides: TBD ISSIP Thank-you JCS ISSIP Blog Post: https://issip.org/2024-collab-ai_digital_twins/ JCS Article to Present: https://service-science.info/archives/6612 JCS Training Data: https://youtu.be/DUqPYEp9buQ JCS How_Made Recording: https://youtu.be/isQmUg_rZH8 JCS How_Made Slides: https://www.slideshare.net/slideshow/sjsu-students-ai-digital-twin-of-jim-spohrer-20240506-v2-pptx/267857304 Authors: By <a href='https://www.linkedin.com/in/bradfordblee/'>Bradford Lee (LI)</a>. <a href='https://www.linkedin.com/in/nikhilbhatia89/'>Nikhil Bhatia (LI)</a>, <a href='https://www.linkedin.com/in/victor-lin27/'>Victor Lin (LI)</a>, <a href='https://www.linkedin.com/in/vincentwli/'>Vincent Li (LI)</a>, <a href='https://www.linkedin.com/in/viola-shao/'>Viola Shao (LI)</a>, <a href='https://www.linkedin.com/in/vy-nguyen-communication/'>Vy Nguyen (LI)</a>.

20240515 MyTMe - Resumes and Teams Update for ISSIP 5-15-24.pptx

International Society of Service Innovation Professionals

SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptx

International Society of Service Innovation Professionals

20240501 Healthcare Transformation - PSU Event Series.pptx

International Society of Service Innovation Professionals

20240426 PSU ISSIP AI_Digital_Twins Showcase Poster.pptx

International Society of Service Innovation Professionals

20240118 ISSIP_Collab_PSU v1 AI Digital Twins.pptx

International Society of Service Innovation Professionals

ISSIP_AI_Collab (Academic-Industry Collaboration Lab) PSU_Spring_2024_Team Topic: AI Digital Twins of People TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES Students Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/) Natalie Grim (https://www.linkedin.com/in/natalie-grim/) Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/) Clare Relihan (https://www.linkedin.com/in/clarerelihan/) Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/) Advisors Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/) Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/) Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/) Client Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/) ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560 GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622 ISSIP Slideshare Whitepaper: https://www.slideshare.net/slideshow/20240425-psuspring2024-aidigitaltwins-aicollab-white-paperpdf/267538710 ISSIP Publications Whitepaper: https://issip.org/learning-center/white-paper/ ISSIP Kickoff Presentation: TBD ISSIP Blog Post: TBD

20240425 PSU_Spring_2024 AI_Digital_Twins AI_Collab White Paper.pdf

International Society of Service Innovation Professionals

20240425 PSU ISSIP SPR 24 Final Presentation.pptx

International Society of Service Innovation Professionals

ISSIP_AI_Collab (Academic-Industry Collaboration Lab) PSU_Spring_2024_Team Topic: AI Digital Twins of People TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES Students Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/) Natalie Grim (https://www.linkedin.com/in/natalie-grim/) Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/) Clare Relihan (https://www.linkedin.com/in/clarerelihan/) Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/) Advisors Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/) Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/) Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/) Client Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/) ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560 GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins ISSIP Slideshare Presentation: TBD ISSIP Slideshare Whitepaper: TBD ISSIP Blog Post: TBD

20240410 ISSIP GGG Qtrly Community Connection Slides.pptx

International Society of Service Innovation Professionals

ISSIP_Event_20240410 20240410 Welcome_To_ISSIP Michele Carroll, ISSIP Executive Director LinkedIn: https://www.linkedin.com/in/mmcarroll/ Vaishali Mane, ISSIP Community Engagement Leader LinkedinIn: https://www.linkedin.com/in/vaishalimane/ Jim Spohrer, ISSIP Board Member and Co-Founder LinkedIn: https://www.linkedin.com/in/spohrer/ Michele_Welcome_Slides: https://www.slideshare.net/slideshow/20240409-engage-with-issip2024-michelecarrollpptx/267187488 Michele_Welcome_Recording: https://youtu.be/htspKBEDE94 This_Event_Slides: TBD This_Event_Recording: TBD

20240409 Engage with ISSIP_2024 Michele_Carroll.pptx

International Society of Service Innovation Professionals

20240313 Customer_Wellness_and_Fitness ISSIP_Ambassadors Kevin_Clark .pptx

International Society of Service Innovation Professionals

ISSIP_Events_20240313 ISSIP Website Event URL: https://issip.org/event/issip-ambassador-kevin-clark-of-content-revolution-to-kick-off-ambassador-event-panel-series-2024/ Title: Customer Wellness & Fitness - Free ISSIP Webinar Date: March 13, 2024 (Wednesday) Speakers: Kevin Clark - Lead Panelist and ISSIP Ambassador, Founder and President, Content Evolution https://www.linkedin.com/in/kevin-clark-0057b81/ Martin Vilsøe - US CEO, Implement Consulting Group https://www.linkedin.com/in/martin-vilsøe-a51981/ Max Turner - SVP emeritus for Market Insights and Research for Bank of America Merrill Lynch https://www.linkedin.com/in/mackturner/ Abstract: Customer Wellness & Fitness reveals the major cycles and moments of joy and disappointment in strategic service outsourcing engagements. At the core of this thesis is applying the physician’s Hippocratic Oath to complex service engagements: “To Do No Harm.” Service agreements describing these engagements generally last anywhere from three years to ten years and represent hundreds of millions and at times billions of dollars of revenue over the contract period. We discover the first six months prior to contract signing and the first six months after contract signing represent a critical year. This is when the seeds are sown in the soil of the relationship for sustainable satisfaction and healthy performance or dissatisfaction and interaction illness. Developed diagnostics allow teams to understand if working together is on-track for success or will derail and wither early-on. Starting with inquiry and research for IBM clients and then observations with other enterprises and their clients value chain partners, there are observable patterns contributing to customer wellness and fitness across a constellation of enterprise activities. The good news: Most derailment factors are preventable. The bad news: Organization inertia and inappropriate incentives along with insufficient key performance indicators (KPIs) and service level agreements (SLAs) whether delivered by people or platforms continue to plague strategic relationships. With support from: Jim Spohrer - Board of Directors https://www.linkedin.com/in/spohrer/ Christine Ouyang - Ambassador Leader https://www.linkedin.com/in/christine-ouyang/ Michele Carroll - Executive Director https://www.linkedin.com/in/mmcarroll/ Recording: https://youtu.be/W6JqyuXOC8Q Slides: https://www.slideshare.net/slideshows/20240313-customerwellnessandfitness-issipambassadors-kevinclark-pptx/266786796

20240131 Progress_Update_BoardofDirectors.pptx

International Society of Service Innovation Professionals

Progress_Update_and_BoardOfDirectors_Call January 31, 2024 Michele Carroll, ISSIP Executive Director Deb Stokes, ISSIP President ISSIP Leadership - https://issip.org/issip-leadership/ Agenda Welcome - Michele Carroll President’s Welcome - Deb Stokes -Recognize Outgoing President -Vision for 2024 ISSIP 2023 in Review Overall - key metrics - Michele Carroll Events, Publishing - Jim Spohrer Awards - Haroon Abbu Ambassadors - Christine Ouyang AI Collab Pilot - Debra Satterfield New in 2024 - Vaishali Mane - Give. Get. Grow! 2024! ISSIP Community: Why I Joined, Best in 2023, Priority 2024 Institutional, BOD Members Closing - Deb Stokes Recording: https://youtu.be/QH80aMx2kJA Slides: https://www.slideshare.net/slideshows/20240131-progressupdateboardofdirectorspptx/266018822

MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.pdf

International Society of Service Innovation Professionals

20240117 MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.PDF MyT-Me Your Personal T-Shape Scoring App ISSIP (https://www.ISSIP.org) Presented by Lou Freund, Ph.D. ISSIP Fellow Professor Emeritus San José State University LEFreund@T-ShapeSolutions.com For support exploring the platform: Email: LEFreund@T-ShapeSolutions.com and/or Connect on LinkedIn with Pavel Savva (add a message "MyTMe") Pavel_Savva (https://www.linkedin.com/in/pavelsavva/) Lou_Freund (https://www.linkedin.com/in/louis-freund-05150518/)

PSU 2023 Final Showcase - ISSIP_AI_Collab.pptx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM Video - https://player.hourone.ai/f3c75b67d76d4244ae4e4a40de6f93cc ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Final Presentation ISSIP_AI_Collab.pptx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Final Report - ISSIP_AI_Collab.docx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Automobile Case Study Guide.pptx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

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International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Service Innovation Case - Airplane.pdf

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Service Innovation Case - SocialMedia.pdf

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Service Innovation Case - Automobile.pdf

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Service Innovation Case - ATM.pdf

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Final Playbook - ISSIP_AI_Collab.pptx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

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مع تطور التكنولوجيا، أصبحت أنظمة وأدوات الامتحانات الإلكترونية جزءاً أساسياً من التعليم الحديث. في هذا العرض، سنستعرض أفضل الأنظمة والأدوات التي تساعد المؤسسات التعليمية على تحسين عمليات الامتحان وتقديم تجربة تعليمية متميزة.

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PSU 2023 Final Presentation ISSIP_AI_Collab.pptx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Final Report - ISSIP_AI_Collab.docx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Automobile Case Study Guide.pptx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 ATM Case Study Guide - AutomaticTellerMachine.pptx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Service Innovation Case - Airplane.pdf

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Service Innovation Case - SocialMedia.pdf

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Service Innovation Case - Automobile.pdf

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Service Innovation Case - ATM.pdf

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

PSU 2023 Final Playbook - ISSIP_AI_Collab.pptx

International Society of Service Innovation Professionals

ISSIP AI Collab 2023 Penn State University (PSU) Capstone Team PSU 2023 Fall PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/ *** Service Innovation Case Studies Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/ Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/ ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf ATM GitHub - ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/ *** Playbook and other materials Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv *** Learning Factory Capstone Team: John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8) Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5) Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/) Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)

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Moghaddam - ISSIP_DS_20220629_01.pptx

1. Industry Future Skills Needs - A Research Perspective Yassi Moghaddam, Executive Director, HCI Program, UC Santa Cruz BOD Member, ISSIP yassi.moghaddam@gmail.com ISSIP Discovery Summit June 29, 2022

2. Acknowledgement 2 Team Members Yassi Moghaddam (PI), ISSIP BOD, UC Santa Cruz Haluk Demirkan (Co-PI), U. of Washington Lou Freund (Co-PI), San Jose State U. Martha Russell, Stanford Jo Yuen, ISSIP Main Sponsor Leading Organization

3. 3 Research Goals What is industry perspective on skills needs for STEM jobs of the future (2019)? & how has that changed over the last 2 years in light of the long-term impact of COVID-19 to work (2021)? # survey responses # Workshops # Expert Speakers * 95 4 26 * Experts across ICT, telecommunication, media and entertainment, internet, professional services, financial service, healthcare, transportation, infrastructure, insurance, education, and government.

4. 4 An industry perspective on Future of Skills Source: Moghaddam, Demirkan, Freund, Russell, Yuen, NSF Report, March, 2022

5. Thank you! Yassi Moghaddam, Executive Director, HCI Program, UC Santa Cruz BOD Member, ISSIP yassi.moghaddam@gmail.com ISSIP Discovery Summit June 29, 2022

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