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© CHSS 2003
Ref: SC/086/V1
Module 06
Human Factors
© CHSS 2003
Ref: SC/086/V1
Human Factors?
“Human factors refer to environmental,
organisational and job factors, and
human and individual characteristics
which influence behaviour at work in a
way that can affect health and safety”
© CHSS 2003
Ref: SC/086/V1
1970’s 1980’s 1990’s 2000’s
Technical improvements
(Hardware)
Process and procedural safety
(Software)
Human factors
Why Tackle Human Factors?
© CHSS 2003
Ref: SC/086/V1
JOB
Task, Workload
Environment
Display and Controls
Procedures…..
INDIVIDUAL
Competence, Skills
Personality, Attitudes
Risk Perception…..
ORGANISATION
Culture,leadership,
Resources, Work patterns,
Communications…..
Three Spheres of Influence
© CHSS 2003
Ref: SC/086/V1
The Individual
Attitudes and Behaviours
Motivation
Perception
Also issues re :-
 Mental or physical capabilities
 Training etc
© CHSS 2003
Ref: SC/086/V1
Maslow’s hierarchy of needs
© CHSS 2003
Ref: SC/086/V1
Perception
© CHSS 2003
Ref: SC/086/V1
Perception
© CHSS 2003
Ref: SC/086/V1
The Organisation
The culture is defined as:
“the product of individual or
group values, attitudes and
competencies and patterns of
behaviour, that determine the
commitment to and style and
proficiency of an
organisation’s health and
safety programmes.”
Competence
Control
Co-operation
Communication
© CHSS 2003
Ref: SC/086/V1
The Job
Safe systems of work
Ergonomics
The extent of decision making
a balance between stimulation and stress
Procedures and instructions
The working environment
maintained to a standard and monitored
Work patterns
© CHSS 2003
Ref: SC/086/V1
6 Steps to Commitment
 Committed
 Involved
 Compliant
 Reluctant
 Non-compliant
 Apathetic
Creates and modifies the rules or
systems to achieve the goal.
Does what can be done within the
existing system.
Sees the benefits. Does what is expected,
but no more.
Does not see benefits. Does what is expected
to keep job. Probably makes reluctance known
Fails to see the benefits.
Will not do what is expected.
No opinion or interest
© CHSS 2003
Ref: SC/086/V1
Human Failure
Active failures
 Immediate
consequences eg
drivers, control room
staff
Latent failures
 Poor design
 Lack of training
 Lack of supervision
 Uncertainty on roles
and responsibility
© CHSS 2003
Ref: SC/086/V1
Major Incidents
Three Mile Island
Clapham Junction
Challenger Space Shuttle
Piper Alpha
© CHSS 2003
Ref: SC/086/V1
Human Failures
Human
Failures
Violations
Errors
Exceptional
Routine
Situational
Mistakes
Skill based
Lapses
Slips
Rules
Knowledge
© CHSS 2003
Ref: SC/086/V1
How to promote safe
behaviour
Discipline
responsibilities and accountability
Reward
Inform
reasoning and understanding
changing perceptions
Facilitate
make safe behaviour easy

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Module06 human factor

  • 1. © CHSS 2003 Ref: SC/086/V1 Module 06 Human Factors
  • 2. © CHSS 2003 Ref: SC/086/V1 Human Factors? “Human factors refer to environmental, organisational and job factors, and human and individual characteristics which influence behaviour at work in a way that can affect health and safety”
  • 3. © CHSS 2003 Ref: SC/086/V1 1970’s 1980’s 1990’s 2000’s Technical improvements (Hardware) Process and procedural safety (Software) Human factors Why Tackle Human Factors?
  • 4. © CHSS 2003 Ref: SC/086/V1 JOB Task, Workload Environment Display and Controls Procedures….. INDIVIDUAL Competence, Skills Personality, Attitudes Risk Perception….. ORGANISATION Culture,leadership, Resources, Work patterns, Communications….. Three Spheres of Influence
  • 5. © CHSS 2003 Ref: SC/086/V1 The Individual Attitudes and Behaviours Motivation Perception Also issues re :-  Mental or physical capabilities  Training etc
  • 6. © CHSS 2003 Ref: SC/086/V1 Maslow’s hierarchy of needs
  • 7. © CHSS 2003 Ref: SC/086/V1 Perception
  • 8. © CHSS 2003 Ref: SC/086/V1 Perception
  • 9. © CHSS 2003 Ref: SC/086/V1 The Organisation The culture is defined as: “the product of individual or group values, attitudes and competencies and patterns of behaviour, that determine the commitment to and style and proficiency of an organisation’s health and safety programmes.” Competence Control Co-operation Communication
  • 10. © CHSS 2003 Ref: SC/086/V1 The Job Safe systems of work Ergonomics The extent of decision making a balance between stimulation and stress Procedures and instructions The working environment maintained to a standard and monitored Work patterns
  • 11. © CHSS 2003 Ref: SC/086/V1 6 Steps to Commitment  Committed  Involved  Compliant  Reluctant  Non-compliant  Apathetic Creates and modifies the rules or systems to achieve the goal. Does what can be done within the existing system. Sees the benefits. Does what is expected, but no more. Does not see benefits. Does what is expected to keep job. Probably makes reluctance known Fails to see the benefits. Will not do what is expected. No opinion or interest
  • 12. © CHSS 2003 Ref: SC/086/V1 Human Failure Active failures  Immediate consequences eg drivers, control room staff Latent failures  Poor design  Lack of training  Lack of supervision  Uncertainty on roles and responsibility
  • 13. © CHSS 2003 Ref: SC/086/V1 Major Incidents Three Mile Island Clapham Junction Challenger Space Shuttle Piper Alpha
  • 14. © CHSS 2003 Ref: SC/086/V1 Human Failures Human Failures Violations Errors Exceptional Routine Situational Mistakes Skill based Lapses Slips Rules Knowledge
  • 15. © CHSS 2003 Ref: SC/086/V1 How to promote safe behaviour Discipline responsibilities and accountability Reward Inform reasoning and understanding changing perceptions Facilitate make safe behaviour easy