The document summarizes the results of an IT assessment survey conducted at an organization called M!. Key findings from the survey include that most employees were satisfied with IT overall but had some complaints. The assessment recommends hiring more junior IT staff, upgrading network infrastructure, improving backup solutions, and implementing new collaboration and communication tools to better support a distributed workforce. It also provides guidelines for the IT budget and priorities over the next few years to address areas needing improvement.

1. M! Technology Assessment 9/9/2005

2. Agenda Survey overview IT analysis & recommendations IT and M! culture

3. Data gathering Conversations with IT related staff Ariel, Paul, Dan Conversations with business staff Adam, Kirsten, Nando, George, Bruce, Howard, Mike IT survey

4. Survey results

5. Lefty vs righty M! Righty 78% Lefty 22% General population Righty 87% Lefty 13%

6. Overall Satisfaction with IT Dissatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied Very Satisfied 26 Satisfied 36 Neither satisfied nor dissatisfied 2 Dissatisfied 1 Grand Total 65 I can't wait to make the jump from intern computer to normal dude/dudette computer. I imagine I'd have close to zero complaints as opposed to the laundry list of petty quibbling I've compiled here. Ariel and Paul...you guys are the truth. Thanks for the survey!

7. IT Analysis

8. Report Card IT policies/planning/budgeting C IT Security B- Network C- Telecoms/PBX B Desktop equipment A- Software compliance C File server/storage C Backup C IT staff B+ E-mail/calendaring B- Overall IT score B-

9. IT expense Cost Service delivery 0 100

10. IT Budgeting/planning Develop basic IT policy Establish IT council to define direction and involve the business in IT decisions Set a $ amount to spend on IT each year US median for 2005 was 1.7% of revenue* Recommend at least 1% IT council sets three priority levels *Computer Economics 2005/2006 Information Systems Spending and Technology Trends

11. Security

12. Security

13. Security Security Level Usability

14. Security Implement Virtual Private Network access Establish secure access to internal resources over wireless

15. Network Layer 2 switches not adequate for growth Bottle necks happening already Plan total replacement over next 2 years Deploy wireless everywhere

16. Telephone system

17. Telecoms Recently renegotiated very good pricing Minimal complaints about the service Need to perform line-busy analysis

18. Desktop equipment Minimal complaints about equipment Platform not an immediate issue Formalize standard system by function Formalize equipment replacement plan

19. Software compliance Mostly in compliance Need better record keeping Suggest consolidation of all licenses with one vendor

20. Backup Backup is currently a weak spot Fix local backup first, then layer in offsite online backup

21. Storage/Backup M! Data Center CoLo Data Center

22. Email/Calendaring Plan to switch to MS Exchange for e-mail and calendaring Implement corporate iChat/AIM for presence

23. File Server

24. Business systems Digital asset management Electronic job jacket Job scheduling Client Extranets Integrated Workflow

25. Training Computer based training/Online Vouchers/allowance for training Hire trainer for a day

26. IT staffing Source: Organizing for Results: IT Structures and Staffing Survey by people3 , Mercer Human Resource Consulting , and ITAA . 16 1:34 1:18 1:8 < 500 By Total Number of Employees 25 1:34 1:19 1:11 < $200 Million By Annual Dollar Volume 103 1:52 1:27 1:11 All Organizations Organization Count 75th Percentile 50th Percentile (median) 25th Percentile Organization Size RATIO OF IT STAFF TO TOTAL EMPLOYEES

27. IT staffing Need to hire additional junior IT staff Elevate Ariel, hire additional staff Hire full time senior IT manager Use outside consulting for senior role

28. IT and M! culture

31. Community

32. The Metaverse

33. The Metaverse

34. The Metaverse

37. Real world - virtualized

38. Challenge Preserve M! culture with 200 employees and multiple locations

39. Open space Pros Enhances feeling of community Facilitates open/unstructured communications Cost effective/high density Flexibility in reconfiguration Cons No privacy/nowhere to escape Hampers the development of formal communications Unstructured communications does not scale

40. Jukebox Enhance the sense of community Empower employees Showcase new music Create repository of music Feed M! Internet radio station

41. Infinite reconfiguration

42. Ambient information Steady Blue...Clear View. Flashing Blue...Clouds Due. Steady Red...Rain Ahead. Flashing Red...Snow Instead

43. Embedded Information

44. Embedded Information

45. Concretizing the invisible Inputs File server access Cumulative mouse movement/clicks E-mail traffic Web traffic

46. Concretizing the invisible Outputs Aural Music tempo selection Abstract ambient music Localized music effects Visual Ambient lighting/displays Animated sculptural elements Status displays

47. Concretizing the invisible

49. Expanded Intranet M!ployees Skills database Experience/CV Portfolio Special projects Interesting links Blogs M! Portal for all internal systems HR/Benefits M!/Client News Internal Press

50. Electronic war room

51. Electronic war room

53. High def video conferencing

54. The client doorway

55. Entertainment fracturing Over the air Cable/satellite On-demand Original Internet content Internet delivered content DVD subscription E-books E-zines Podcasts

57. The living room A dedicated demo room for consumer technologies that are fueling the fractioning of media consumption Equipped exclusively with consumer electronics available at retailers A fully functional conference room for standard business meetings

58. Timeline 2005 2006 2007 SAN $$$ IT policy Intranet $ Security $ Hire Staff Software Compliance Presence wall File server $$ Workflow $$ VPN $$$ Offsite online backup $$$ iChat $ E-mail $$$ Wireless $ Finish Network $$$ Asset Management $$$

59. M! IT guiding principles Systems must foster community Solutions must be Creative Fiscally conservative cutting edge

60. Appendix

61. Survey Results

62. Survey Results

63. Survey Results

64. Survey Results

65. Survey Results

66. Survey Results

67. Survey Results

68. IT Staffing Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3 , Mercer Human Resource Consulting , and ITAA . 20 1:112 1:40 1:23 -10,000 or more 15 1:53 1:25 1:10 -5,000 to <10,000 38 1:45 1:23 1:11 -1,000 to <5,000 14 1:40 1:25 1:14 -500 to <1,000 16 1:34 1:18 1:8 Less than 500 By Total Number of Employees 20 1:25 1:15 1:10 -$5 Billion or More 20 1:82 1:36 1:20 $1 Billion to <%5 Billion 17 1:53 1:31 1:11 -$500 Million to <%1 Billion 20 1:61 1:36 1:19 -$200 Million to <%500 Million 25 1:34 1:19 1:11 -Less than $200 Million By Annual Dollar Volume 103 1:52 1:27 1:11 All Organizations Organization Count 75th Percentile 50th Percentile (median) 25th Percentile Organization Size RATIO OF IT STAFF TO TOTAL EMPLOYEES