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Models quality
The document summarizes information about three quality awards: 1) The Baldrige Award focuses on customer satisfaction, quality management, and total quality management. It is given to US manufacturing, service, and small businesses and considers results and process. 2) The Deming Prize focuses on statistical quality control and quality assurance. It is given to all firms meeting standards from any country and considers process and results equally. 3) The European Prize assesses organizations on customer satisfaction, employee satisfaction, business performance, and social impact based on criteria like customers, leadership, and social impact.
Models quality
- 1. Tania Gómez Posso Linguistics Modelsof Quality
- 2. Baldrige Award Definition ofQuality “customer-driven quality” it views quality as defined by the customer Primary Focus customer satisfaction and quality Overall Approach quality of management Purpose promote competitiveness through total quality management
- 3. Types of Organization manufacturing,service and small business Orientation 60% result, 40% process Scoring Weight different weight for each criteria Consideration less concern Information Management Information Management heavily concern
- 4. Winners Maximum of twoper category Scope U.S. firms only Application $2500 and 75 pages packet Grading time six months First Award 1987 Sponsor National Institutes Standards and Technology
- 5. Deming Prize Definition ofQuality Primary Focus Overall Approach Purpose “conformance to specifications” it views quality as defined by the producers statistical quality control management of quality promote quality assurance through statistical techniques
- 6. Types of Organization Orientation ScoringWeight Consideration Information Management essentially private or public manufacturing 60% process, 40% results equal weight in 10 criteria concern in productivity, delivery, safety, and environment less concern
- 7. Winners Scope Application Grading time First Award Sponsor Allfirms meeting standard Firms for any country 1000 pages and one year working with consultant from the union of Japanese Scientist & Engineers one year 1951 Union of Japanese Scientists and Engineers
- 8. European Prize An organizationthat seeks to gain the award will be assessed on its results And improved performance achieved under the following headings: - Customer satisfaction - Employee satisfaction - Business performance - Impact on society
- 9. Criteria and theirrelative values within the overall award are: - Customer - People - Business results - Processes - Leadership - Resources - Policy and strategy - Impact on society
- 10. Ecuadorian Priza • Beingcommon basic objectives to be achieved. • Be related to observable and measurable achievements or performances. • Being easy to understand and use. • Be inspired by educational ideals. • Be based on Ecuadorian and universal values. • To be comparable with international standards but applicable Ecuadorian reality. • To present a challenge for the actors and institutions of the system.