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Mobile Strategy

because "slightly mobile" just isn't enough

Carsten Lambrecht
Senior Account Manager
dkd Internet Service GmbH
Mobile „last vs. first“

Graceful Degradation

Progressive Enhancement
Tech Stuff?

RWD

Responsive Web Design
Adaptive Images

Second Screen

AWD

Adaptive Web Design

Content is King
Mobile First
Progressive Enhancement
Media querries

Graceful Degradation
Break-Points
No Tech Stuff!

RWD is AWD
This talk
Second Screen

Responsive Web Design

Adaptive Web Design

business related....
Adaptive Images

Content is King
so back to start.
Mobile First
Graceful Degradation

Progressive Enhancement
Media querries

Break-Points
Mobile Strategy

because "slightly mobile" just isn't enough

Carsten Lambrecht
Senior Account Manager
dkd Internet Service GmbH
Agenda

Mobile

Strategy

Web-Evolution

Business

Devices

Customers

Usage

Analysis

Synced

Value Chain

Conclusion

Next Steps
Team

Jens
Hoffmann

Sascha
Lüönd

Søren
Schaffstein

Carsten
Lambrecht
Carsten Lambrecht
Born in 1975
started as Grafik Designer
Marketing Knowledge
TYPO3 since 2005
mobile Projects since 2008

Quelle: http://commons.wikimedia.org/wiki/
File:Commodore64.jpg

Quelle: http://pdadb.net/index.php?
m=specs&id=2&c=hewlett-packard_jornada_720

Quelle: http://www.webdesignerdepot.com/2009/05/theevolution-of-cell-phone-design-between-1983-2009/
Mobile
Web-Evolution
Device diversity
Context of Use
Synchronized
Web evolution

Quelle: http://www.evolutionoftheweb.com
Information
Web 1.0 - Information

Logo
Web 2.0 - Communication

Logo

0:14
Web 3.0 - Relation

Logo

0:14
Web 4.0 - Internet of Things

Quelle: http://bradfrostweb.com/blog/post/this-is-the-web/
Device diversity
device diversity
Interested in movies?
device diversity
device diversity
Context of Use
Todays web experience
Daylife

☽

☼
Office

Office
Daylife

Office

Office

☽

☼
Office

Office
Synchronized
www.vgf-ffm.de
Synchronizing Disturbances
Synchronizing Disturbances
Synchronizing Disturbances
Everything is synced via the cloud
Conclusion
Conclusion - the mobile web

Mobile Web
The user is always on(line)
Cross Device Concepts
Strategy
business
customers
Analysis
Value Chain
How to decide?
First Mover, Trendsetter, Fast Follower, Late Mover

Bild-Quellen: http://neuerdings.com/2008/03/18/saehan-mpman-f10-der-ruin-der-musikindustrie/ - http://www.chip.de/ii/9/1/6/7/1/1/9/cc1193daddc9e21f.jpg - http://www.chip.de/ii/1/0/8/7/0/2/9/5/zune-51295c8d82034d75.jpg
Business
Business
Business
Business
Business Model
Canvas
http://www.businessmodelgeneration.com/canvas
http://www.businessmodelgeneration.com/canvas
Customer Journey
Customer Journey
informe & argue

s
es
en

tio
n

ag

ac

us

tis
f

n-

&
ice
rv

a

er
ft

sa

ow

reconsideration

se

n
io
nt

e

e

e

us

ar

of

g

as

aw

se

ea

te

&

rch

rin

pu

at

re

cu
se

consideration

du

ef
b

re
o

honors loyalty

Bild-Quellen: http://commons.wikimedia.org/wiki/File:MargaretCafe_PasteisDeNata.JPG
Looking for a Taxi?
Taxi Customer Journey
Taxi around?

Need a Taxi

phone call

informe & argue

where am i?

n
io

s

nt

es
en

&

strange driver

se

rv

ice

er
ft

a

I SAID: I need a ride for 5!

sa

ow

reconsideration

wrong car

tis
f

n-

ac

us

tio
n

ag

e

e

e

us

ar

wrong number

of

g

as

aw

se

ea

te

Landingpage

&

at

re
rch

rin

pu

walk?

consideration

du

ef
b

re
o

no Problem
smartphone and google

cu
se

Subway or Taxi?

number?

wrong way

honors loyalty

business card
never ever!

expensive
SWOT
SWOT (Analysis) : Strengths, Weaknesses,
Opportunities, and Threats
Taxi Customer Journey
Taxi around?

Need a Taxi

phone call

informe & argue

where am i?

n
io

s

nt

es
en

&

strange driver

se

rv

ice

er
ft

a

I SAID: I need a ride for 5!

sa

ow

Touchpoints

reconsideration

wrong car

tis
f

n-

ac

us

tio
n

ag

e

e

e

us

ar

wrong number

of

g

as

aw

se

ea

te

Landingpage

&

at

re
rch

rin

pu

walk?

consideration

du

ef
b

re
o

no Problem
smartphone and google

cu
se

Subway or Taxi?

number?

wrong way

honors loyalty

business card
never ever!

expensive
Taxi Customer Journey

i around?

phone call

rme & argue

number?
se

no Problem
smartphone and google

re
cu
&

Landingpage

se

ea
n
tio
ac
tis
f

-u
sa
wn

e

us

ge

of

g

rin

e

as
rch

pu

du

nsideration

external

internal

helpfull

harmfull

many Taxis

not around

Strengths

Weaknesses

GPS

costs

increasing

local

SW
O T

Opportunities

Threats

smartphone
usage

price battle

wrong number
where am i?
wrong car

I SAID: I need a ride for 5!
Bild-Quelle: https://www.mytaxi.com
Todays Taxi Customer Journey
click

Taxi around?

Need a Taxi

phone call

informe & argue

where am i?

n
io

s

nt

es
en

&

sa

ow

reconsideration

se

rv

ice

er
ft

a

wrong car

I SAID: I need a ride for 5!

tis
f

n-

ac

us

tio
n

ag

e

e

e

us

ar

wrong number

of

g

as

aw

se

ea

te

Landingpage

&

at

click

re
rch

rin

pu

walk?

consideration

du

ef
b

re
o

no Problem
smartphone and google

cu
se

Subway or Taxi?

number?

strange driver

ratings
wrong way

honors loyalty

Favorites

business card
never ever!
Bild-Quelle: https://www.mytaxi.com

expensive
Value Chain
Value Chain

Taxi Driver

Taxi Call Center

Customer
Value Chain

Taxi Driver

Customer
Value Chain

Artist

Publisher

Whole Sale

Shops

Customer
Value Chain

Artist

Publisher

Download Shops

Customer
Value Chain

Artist

Publisher

Customer
Value Chain

Factory

Whole Sale

Shop

Quelle:http://stevesayswhat.com/2010/11/11/nikeid-and-why-it-is-awesomesauce/ - http://blog.mzee.com/2008/08/25/nike-id-fragen-an-das-nike-id-team/

Customer
Value Chain

Factory

Customer

Quelle:http://stevesayswhat.com/2010/11/11/nikeid-and-why-it-is-awesomesauce/ - http://blog.mzee.com/2008/08/25/nike-id-fragen-an-das-nike-id-team/
Value Chain - B2B2B2C

B2B2B2C
Next Steps
Next Steps

@casilas

1 Analysis
2 Workshop
Next Steps

@casilas

1 Analysis
2 Workshop
Next Steps

@casilas

1 Analysis
2 Workshop
Next Steps

@casilas

@dkd_de

1 Analysis
2 Workshop

m.url.tld

RWD

Web APP

native APP
Next Steps

@casilas

@dkd_de

1 Analysis
2 Workshop

m.url.tld

RWD

Web APP

native APP
Next Steps

@casilas

@dkd_de

Thank You

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