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Mobile – What’s in-store?
Mark Harris
Mobile evolution
Stat Attack

What’s working well?
What’s next?

Takeaways
My mobile evolution
Mobile App usage increases by 115%

Consumers spend 80% of time on apps

70% of searches lead to action in 1 hour

55% of all shopping minutes

But 66% mobile shoppers abandon their carts
46% would like to know when product back in store

54% would like to receive discount voucher

43% are showrooming

67% more likely to convert on optimised

26% want to pay on mobile in-store
What’s working well?
46% would like to know
when product in store

Personal min. exit fee
Personal & convenient
or click & collect

29% of December
home shopping sales

Easy & fresh
experience

Core service value &
trust
VIP treatment

Guide me - location
sensitive

Predictive shopping list
Product showcase

Queue-buster
or scan and go

Reserve a Genius
Hassle free control

Offers and receipts
What’s in-store for us?
iBeacon – in-store to greet shoppers
and then direct them to locationspecific deals and recommendations.
Also connects to home browsing info.

Viewsy – in-store analytics
Uses mobile phone signals to help
retailers to analyse retail floor space,
A/B test windows, dead ends.
Takeaways
Prioritise Usability
Personalise

Context & Value

Integrate
Sources and credits
•
•
•
•
•
•
•

Planet Retail http://www1.planetretail.net
Oxygen 8 http://www.oxygen8.com/uk/
Econsultancy http://econsultancy.com
Insider Trends http://www.insider-trends.com
Comscore http://www.comscore.com
MMA Smartbrief http://www.smartbrief.com/industry/marketing#.UuKBq6U4m2x
Images courtesy of www.robertharding.com
Mark Harris

Thank you!
+44 (0)1628 208202
+44 (0)7899 906017

mark@marketingboost.co.uk
www.marketingboost.co.uk

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Mobile - What's in store?

Editor's Notes

  1. Thank you very much for listening.