Mobile guest service is a mobile app-based system that simplifies communication between guests and the hotel they are staying at. The app allows guests to address queries and issues without needing an employee to be physically present. Guests can use the app to interact with hotel services and facilities from their mobile devices. Popular hotel chains like IHG and Hilton both offer mobile apps that allow digital check-in/check-out, viewing bills in real time, using a digital room key, and making service requests. While the features are similar, IHG's app may have a slight advantage with additional digital services. Both brands could improve by ensuring Android users can also access the apps and digital services.

1. Mobile Guest
Service

2. What is a Mobile Guest Service ?
Mobile Guest Service is an innovative system
based on mobile app and is used to simplify
the communication between a guest and the
establishment he is staying at. Whether it be
for a service or an issue, guests do not have
to rely on the physical presence of an
employee to address queries and are given a
better way to interact with the hotel’s
services and facilities.

3. https://www.youtube.com/watch?v=yzk-OvO6Cl4

4. IHG Guest Service Mobile
App
First release in 2015
Mobile check-in and check-out
Do your check in and check out directly on the app
Mobile Folio
Check your bill in real time
Mobile room key technology
Skip the reception desk to get your key
IHG guest request
Make a request instantly on IHG App

5. Hilton Guest Service Mobile App
HHonnor App - First release in 2015
Digital check in and check out with room selection
Special requests
Digital key
Uber ride request

6. Comparison between the two apps
IHG and Hilton mobile app services are similar, though a slight advantage on
the digital services provided by IHG can be underlined.
Visiting both of the brands’ website, it is worth to notice that, only links to
Apple store are mentioned to download the mobile apps, and sometimes
applications are only dedicated to Iphone owners. Android users should not
be neglected and links for Android smartphone owners must be integrated as
well as Android friendly applications so that every guest is able to use the
digital services proposed