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Mobile Growth:
Retention
GDG Lviv, Jan’18
Ostap Andrusiv @p1f
Product Manager @GetSocial.im
Mobile Growth Stack
TODO: add picture here
What’s Retention?
Retention D0 = 100% = X new users on D0
D1 = % of X, who used the app on day D0 + 1
D3 = % of X, who used the app on day D0 + 3
D7 = % of X, who used the app on day D0 + 7
Quettra Research for Android (pub. mid 2015)
GameAnalytics Research (pub. late 2017)
GetSocial Research
WHY optimize for retention?
Retention impacts growth:
1. Retention drives more $
a. more % of cohort stays → more can be monetized in the same period of time
b. more % of cohort stays longer → higher LTV
2. Retention drives user acquisition
a. if you optimise for viral/WoM/UGC growth → more invites, WoM, sharing → more conversions → new conversions
stay longer → cycle repeats ⇒ UA costs drop → more can be reinvested in UA (new channels)
3. Retention accelerates Payback
a. Faster payback → faster reinvestment
Check out related spreadsheet!
HOW to optimize for retention?
0. Read About “The Hook” Model
“Users try out a lot of apps but
decide which ones they want to
‘stop using’ within the first 3-7
days. For ‘decent’ apps, the
majority of users retained for 7
days stick around much longer.
The key to success is to get the
users hooked during that critical
first 3-7 day period.”
Ankit Jain
Quettra
1. Personalize Onboarding Experience
2. Build Community of Users
3. Re-engage via Push Notifications
4. Gamification
5. Remarket Users
● Retention impacts both: Acquisition and Monetization
● Retention (breadth) & Engagement (depth) stick together. Optimize for both.
● Try to get >10% D7 retention.
● Personalize on-boarding (10sec date between a user and an app).
● Build around The Hook model.
Thanks!
Q&A time!
Ostap Andrusiv @p1f
Product Manager @GetSocial.im
Thoughts to remember...
photo credits: amazing community at Unsplash

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Mobile Growth. Retention.

  • 1. Mobile Growth: Retention GDG Lviv, Jan’18 Ostap Andrusiv @p1f Product Manager @GetSocial.im
  • 2.
  • 3. Mobile Growth Stack TODO: add picture here
  • 4.
  • 5. What’s Retention? Retention D0 = 100% = X new users on D0 D1 = % of X, who used the app on day D0 + 1 D3 = % of X, who used the app on day D0 + 3 D7 = % of X, who used the app on day D0 + 7
  • 6. Quettra Research for Android (pub. mid 2015)
  • 9. WHY optimize for retention?
  • 10. Retention impacts growth: 1. Retention drives more $ a. more % of cohort stays → more can be monetized in the same period of time b. more % of cohort stays longer → higher LTV 2. Retention drives user acquisition a. if you optimise for viral/WoM/UGC growth → more invites, WoM, sharing → more conversions → new conversions stay longer → cycle repeats ⇒ UA costs drop → more can be reinvested in UA (new channels) 3. Retention accelerates Payback a. Faster payback → faster reinvestment Check out related spreadsheet!
  • 11. HOW to optimize for retention?
  • 12.
  • 13. 0. Read About “The Hook” Model “Users try out a lot of apps but decide which ones they want to ‘stop using’ within the first 3-7 days. For ‘decent’ apps, the majority of users retained for 7 days stick around much longer. The key to success is to get the users hooked during that critical first 3-7 day period.” Ankit Jain Quettra
  • 15. 2. Build Community of Users
  • 16. 3. Re-engage via Push Notifications
  • 19. ● Retention impacts both: Acquisition and Monetization ● Retention (breadth) & Engagement (depth) stick together. Optimize for both. ● Try to get >10% D7 retention. ● Personalize on-boarding (10sec date between a user and an app). ● Build around The Hook model. Thanks! Q&A time! Ostap Andrusiv @p1f Product Manager @GetSocial.im Thoughts to remember... photo credits: amazing community at Unsplash