Yeditepe University Retailing Management Course Project

1. M&M’s World - Türkiye Business Plan - Focus on Retail Strategy Aslı Karabulut Yeditepe University - Retailing Management

2. AGENDA Company & Brand M&M’s Products Market Analysis Strategy and Implementation Conclusion

3. Company Mars, Incorporated is a worldwide manufacturer of confectionery, pet food and other food products with US$30 billion in annual sales in 2008, and is ranked as the 5th largest privately-held company in the United States by Forbes. Headquartered in McLean, the company is entirely owned by the Mars family. Mars operates in six business segments in the U.S.: Chocolate Petcare Wm. Wrigley Jr. Company Food Drinks Symbioscience

4. Company History 1882 – Frank C. Mars learns how to hand dip chocolate after having a mild case of polio impairing his ability to walk. 1902 – Frank C. Mars marries Ethel G. Kissack. 1904 – Forrest Edward Mars, Sr. is born. 1911 – Frank C. Mars and his second wife start making and selling butter cream candies. This leads to renting their first candy factory where they employ 125 people. They sell their products to the largest chain. The candy had to be made and delivered daily since there was no refrigeration. 1920 – Frank C. Mars moves to larger quarters where again he starts in the basket candies business. Called the “Nougat House”, the candy produced during this period is named “Patricia Chocolates” after his daughter. 1922 – Frank introduces the MAR-O-BAR to his candy range. With rented factory space Frank begins a campaign for larger distribution. Now known as the MAR-O-BAR Company, the company is doing business of less than $100.000 per year. Unfortunately the MAR-O-BAR proves too delicate to stand up well under transportation. 1923 – After 3 years of research, in September, the MILKY WAY candy bar is introduced and is an instant success. Sales increase to $793.000 and a full-time sales staff is hired. 1929 – Mars Inc., with approximately 200 workers relocates to Chicago and starts full production in plant which still exists today. 1930 – The SNICKERS Bar is introduced. 1932 – Frank C Mars gives his son $50.000 and the candy formula for MILKY WAY to start his own confectionery business. Forest E. Mars, Sr. sails to England and starts Mars Limited. The first product produced is the MARS Bar. 1934 – Frank C. Mars dies. 1935 – Mars Limited is renamed Mars Confectionery and acquires Chappel Brothers Ltd. UK-based canned dog food company beginning its association with top-quality pet foods. 1936 – MALTESERS chocolate balls are introduced. 1939 – Mars Inc., experiments with new advertising medium, radio. Sponsoring local radio quiz show, Dr. IQ, the Chicago plant temporarily manufactures a bar of the same name. Cat food, KITEKAT is first advertised in the UK.

5. Company History 1940 – While the MARS Bar is produced for troops in the UK, Forrest E. Mars, Sr. returns to US and establishes M&M limited. It is later renamed M&M Candies. 1941 – M&M’s Plain Chocolate Candies are introduced hand packed in a paper tube to sell in warm weather. 1942 – Mars opens the first commercial rice parboiling plant. The company becomes known as UNCLE BEN’S Inc. in 1959. 1950 – The first M’s are printed on M&M’s Plain Chocolate Candies. The slogan “Look for the M on every piece” is created. 1951 – Chappie Ltd manufacturing is moved to Melton Mowbray. 1954 – PAL Food for Dogs enters the UK market under the name MEET. This is changed to PAL in 1959. M&M’s Peanut Chocolate Candies are brought to the market. The color used to print the “M”s is changed from black to white. 1955 – Four Square is formed as a division of Mars Confectionery in the UK to deliver office drinks solutions to businesses around the globe. 1957 – Chappie Ltd is renamed Pedigree Petfoods Ltd. 1958 – WHISKAS food for cats is launched in the UK. The success of M&M’s Plain Chocolate candies leads to the construction of a new plant. 1959 – The principal office of Mars Inc is moved from Newark to Washington D.C. 1960 – CHUM dog food is launched in the UK. The advertising slogan “A Mars a day helps you work, rest and play” is first used in the UK. 1964 – Mars Inc builds a site called Peanut Craftsman in the heart of Albany Georgia’s peanut belt to ensure a reliable source of high-quality nuts for SNICKERS candy bar and M&M’s Peanut Chocolate Candies. CHUM dog food is rebranded PEDIGREE CHUM and begins its long-standing association with the Crufts Dog Show in the UK. 1965 – The Waltham Centre for Pet Nutrition is established in the UK to identify the dietary needs, preferences and behavior of pet animals. This knowledge is then applied to the products to better satisfy the needs of domestic pets. 1967 – The Uncle Ben’s of Australia pet food business is established in Wodonga, Australia. 1968 – Kal Kan Petfoods is acquired in the USA and Mars begins its association with American dog and cat owners and their pets. 1969 – Forrest Mars, Sr. retires.

6. Company History 1973– The first-ever, in cup-drinks machine is developed by KLIX. Unlike traditional vending systems, KLIX drinks have all the ingredients measured beforehand and then mixed in the cup. This guarantees the taste of the drinks and ensures that each drink is of a consistently high standard. 1977 – All senior / general managers worldwide meet in Easton and formalize the five principles. The first European rice mill for UNCLE BEN’S products is built in Olen, Belgium. In the same year the product launches in Brazil. 1980 – To further expand the Food Business, Mars purchases KoenviserProdukten, B.V. in OudBeijerland, Netherlands. The primary business is a line of oriental products under the SUZI WAN brand name. Weights of the M&M’s bags / MARS bars are increased by an average of 10%, while maintaining their current price. 1981 – The FLAVIA single serve beverage concept first appears. 1982 – Mars becomes the first candy in space when M&M’s are chosen by the first space shuttle astronauts to be included in their food supply. SHEBA cat food is launched in Germany in an exclusive aluminum tray format, delivering exquisite food for cats. Small dogs are offered their opportunity for fine dining two years later with the launch of CESAR dog food. 1983 – Launch of rge FLAVIA freshbrew system an innovative system for the preparation of hot drinks using fresh ground coffee and real leaf teas within a single portion pack. The first “Five Principles of Mars” booklet is published and distributed globally across the Corporation. 1984 – The principal office of Mars,Inc. moves into custom-built, self-owned offices in Virginia. M&M’s Plain and Peanut Chocolate Candies and SNICKERS candy bar are announced “Official Snack Foods of the Olympic Games”. 1985 – Chilled pasta launches in the UK under the name ALORA, later DOLMIO. 1986 – ALORA becomes DOLMIO in the UK, France and Benelux countries. 1987 – FROLIC dog food is launched in Brazil followed two years later by PEDIGREE dog food and then WHISKAS cat food.

7. Company History 1990– The MARS candy bar and M&M’S chocolate candies are announced official sponsor of the Soccer World Cup in Italy. 1991 – More than 23 tons of SNICKERS, MILKY WAY, MARS and RAIDER candy bars go on sale for the first time in the Commonwealth of Independent States (CIS) as Master Foods Central Europe opens offices in Poland, Czech Republic and Russia. PEDIGREE SELECT DINNERS foods for dogs is launched and later renamed CESAR food for small dogs. 1992 – Mars,Inc. becomes the single worldwide food sponsor of the 1992 Olympic games. FLAVIA launches in Japan. 1993 – A range of cooking sauces under the nameUNCLE BEN’S is launched in the US and the rice brand celebrates its 50th anniversary. Mars China opens its first manufacturing facility in Beijing, manufacturing DOVE brand block chocolate with fruit and nuts. 1994 – SNICKERS sponsor the Soccer World Cup in the USA. 1995 – A range of UNCLE BEN’S salsa dips launches in the UK as a new food factory opens in the Netherlands. New York City’s most iconic building, the Empire State Building, colors its lights blue to announce the launch of blue M&M’s Chocolate Candies. 1996 – FLAVIA launches in the US. 1997 – SEEDS OF CHANGE organic food and seed business is purchased in Santa Fe, New Mexico. 1998 – Start your engines! The #36 Pontiac of NASCAR racing team MB2 Motor Sports is sponsored mainly under the SKITTLES brand. In 1999, the Skittles Pontiac takes pole position at the Indianapolis Motor Speedway for the first time. 1999 – Forrest E. Mars, Sr. dies at the age of 96 in Miami.

8. Company History 2000– M&M’S Chocolate Candies become “The Official Candy of the New Millenium” MM is the Roman numeral for 2000. 2001 – The US public is asked to vote on whether Lemon flavor STARBURST candies should be replaced with Green Apple. Lemon wins by a huge margin. Royal CaninPetfoods is purchased by Mars, and this leading French brand of nutritional petfood is introduced globally. 2004 – KLIX Outlook vending machine is launched in the UK, France and Germany, featuring a choice of color schemes and a greater range of drink choices. FLAVIA wellbeing range is introduced to restore natural balance, featuring caffeine-free herbal teas including Lemon Calm, Herb Red, Green Tea with Jasmine, Exotic Chai. 2005 – The in-home FLAVIA system, FUSION is launched, offering consumers high quality drinks to savour at home. 2007 – Four Square / Flavia Beverage Systems changes its name to Mars Drinks. NUTRO petfoods is welcomed into the Mars stable of leading petfood brands.

9. Company – Principles of Mars,Inc.

10. Company – Well known Brands

11. M&M’s Brand M&M's (named after the surnames of the company founders Mars & Murrie) are dragée-like "colorful button-shaped candies". The candy shells, each of which has the letter "m" printed in lower case on one side, surround a variety of fillings, including milk chocolate, dark chocolate, crisped rice, mint chocolate, peanuts, almonds, orange chocolate, coconut, pretzel, wild cherry, and peanut butter. M&M's originated in the United States in 1941, and are now sold in over 100 countries.

12. M&M’s Brand They are produced in different colors, some of which have changed over the years. The difference between the different colored M&Ms is the dye added to the outer coating.

13. M&M’s Brand History 1941 – Welcome to the World: M&M’S Chocolate Candies are introduced to American Gıs serving in WWII 1948 – A New Look: The M&M’S packaging changes from a tube to the famous brown bag we know today. 1950 – Making a Mark: The very first “M” is imprinted on the candies in black giving them a unique trademark. 1954 – A Year of Introduction: M&M’S Peanut Chocolate Candies are introduced; the tagline “melts in your mouth, not in your hand” is born and the world famous M&M’S characters make their TV debut. 1960 – Mix It Up: M&M’S Peanut Chocolate Candies get remixed with new colors – Yellow, Red and Green. 1976 – Orange Ya Glad?: The color orange makes it debut to the M&M’S color mix. 1980 – Across the Land: M&M’S Chocolate Candies are introduced internationally to Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Malaysia, The Netherlands, Spain, Switzerland and the UK. 1982 – Out of This World: M&M’S Chocolate Candies rocket into space, and have been a part of shuttle missions ever since. 1984 – The Olympics Games: Get Sweeter M&M’S Chocolate Candies are named the official snack food of the 1984 Olympic Games in Los Angeles, California. 1995 – Feelin’ Blue?: Over 10 million people vote to add Blue to the color mix. GO BLUE! 1996 – What’s New?: It’s a great year for M&M’S for two big reasons- M&M’S MINIs Milk Chocolate Candies are introduced and COLORWORKS is launched, giving M&M’S lovers the chance to make their own color mixes from 21 different colors.

14. M&M’s Brand History 1997 – It’s Easy Being Green: Green makes her hugely successful TV debut. In addition, M&M’S World opens its doors in Las Vegas. 1998 – Y2Kandy: M&M’S Chocolate Candies are named the official candy of the new millenium. 1999 – Simply Irresistible: New M&M’S Crispy Chocolate Candies make their debut as does their spokescandy Crispy a paranoid fellow obsessed with his own cripiness. 2002 – Purple Days: Millions of M&M’S candy lovers vote online in the first-ever Global Color Vote to pick a new color. Purple is victorious in the unprecedented global election. 2004 – Say it With M&M’S: www.mymms.com begins offering personalized M&M’S allowing consumers to custom print on 17 vibrant colors of M&M’S Milk Chocolate Candies. 2005 – The Mpire Strikes Dark: M&M’S runs the Mpire promotion to tie in with the Star Wars Episode 3: Revenge of the Sith movie release. M&M’S were offered in a dark variety for the first time. 2007 – Show ‘em Your Character: M&M’S reveals Lady Liberty’s fun side with a fifty-foot statue in NYC harbor. The smiling statue kicks off a new campaign encouraging all Americans to create their M&M’S characters at mms.com.

15. M&M’s - Products Product Categories Chocolate Merchandise Store Concept

16. M&M’s - Products Chocolate

17. M&M’s - Products Chocolate – Customized Gifts

18. Chocolate – Customized Gifts M&M’s - Products

19. M&M’s - Products Chocolate – Customized for Weddings

20. M&M’s - Products Chocolate – Corporate Gifts & Personalized Packaging

22. Atlanta Falcons

23. Baltimore Ravens

24. Buffalo Bills

25. Carolina Panthers

26. Chicago Bears

27. Cincinnati Bengals

28. Cleveland Browns

29. Dallas Cowboys

30. Denver Broncos

31. Detroit Lions

32. Green Bay Packers

33. Houston Texans

34. Indianapolis Colts

35. Jacksonville Jaguars

36. Kansas City Chiefs

37. Miami Dolphins

38. Minnesota Vikings

39. New England Patriots

40. New Orleans Saints

41. New York Giants

42. Oakland Raiders

43. Philadelphia Eagles

44. Pittsburgh Steelers

45. San Diego Chargers

46. San Francisco 49ers

47. Seatlle Seahawks

48. St. Louis Rams

49. Tampa Bay Buccaneers

50. Tennessee Titans

52. Atlanta Braves

53. Baltimore Orioles

54. Boston Red Sox

55. Chicago Cubs

56. Chicago White Sox

57. Cincinnati Reds

58. Cleveland Indians

59. Colorado Rookies

60. Detroit Tigers

61. Florida Marlins

62. Houston Astros

63. Kansas City Royals

64. Los Angeles Angels

65. Los Angeles Dodgers

66. Milwaukee Brewers

67. Minnesota Twins

68. New York Mets

69. New York Yankees

70. Oaklans Athletics

71. Philadelphia Phillies

72. Pittsburgh Pirates

73. San Diego Padres

74. Seattle Mariners

75. San Francisco Giants

76. St. Louis Cardinals

77. Tampa Bay Rays

78. Texas Rangers

79. Toronto Blue Jays

81. Boston Celtics

82. Charlotte Bobcats

83. Chicago Bulls

84. Cleveland Cavaliers

85. Dallas Mavericks

86. Denver Nugget

87. Detroit Pistons

88. Golden State Warriors

89. Houston Rockets

90. Indiana Pacers

91. Los Angeles Clippers

92. Los Angeles Lakers

93. Memphis Grizzlies

94. Miami Heat

95. Milwaukee Bucks

96. Minnesota Timberwolves

97. New Jersey Nets

98. New Orleans Hornets

99. New York Knicks

100. Oklahoma City Thunder

101. Orlando Magic

102. Philadelphia 76ers

103. Phoenix Suns

104. Portland Trail Blazers

105. Sacramento Kings

106. San Antonio Spurs

107. Toronto Raptors

108. Utah Jazz

110. M&M’s - Products Chocolate - Disney

111. M&M’s - Products Merchandise Apparel Men’s Ladies Youth Infant / Toddler Bags & Luggage Headwear

112. M&M’s - Products Merchandise Home&Office Bed Bath Home Decor Kitchen Drinkware Magnets Office Pens

113. M&M’s - Products Merchandise Collectibles Dispensers Seasonal Ornaments

114. M&M’s - Products Merchandise Toys and Games Games Plush Sports

115. M&M’s - Products M&M’s World Store Concept New York Florida Las Vegas

116. M&M’s - Products M&M’s World Store Concept

117. M&M’s - Products M&M’s World Store Concept

118. Market Analysis Industry Analysis – FMCG Worth 30,7 billion $. Cleaning products market has 2,7 billion, cosmetics market has 2,4 billion$ worth of market share. Cigarettes market has a endorsement of 19 billion TL. Consumption of potato chips per person is 950gr. The market size is 700 million $. Annual consumption of coke is 30 lt / people. Annual consumption of yoghurt is 30 kg/ people. (The biggest market in the world) The fastest growing country in CHOCOLATE MARKET!

119. Market Analysis Industry Analysis – FMCG The size of world Chocolate Market is 75 billion dollars. Consumption rate is 6.000.000 tons / year. Turkey is the fastest growing market. (10% growth) The size of Chocolate Market in Turkey is over 1 billion dollars. Ülker is the market leader with a 52% market share followed by Eti.

121. Global brand with high brand awareness

122. Experince in Europe and Middle East

123. Personalization–important for Gen Y!

124. Young Population

125. Increase in wedding rates

126. Growth in economy

127. Growth in online shopping

128. Stable macro economy

129. Health issues

131. Strategy & Implementation

133. Currently in New York and Las Vegas

134. Enclosed malls

135. Currently in Florida

136. Online

137. Websites (M&M’s , My M&M’s, M&M’s World)

139. Television

140. Radio

141. Newspapers and Magazines

142. New Media Channels

143. Internet

144. Social Networks (Facebook, Twitter, Friendfeed)

146. Online Presence 15% of the individuals using internet have ordered and purchased goods online. Considering the rising trend for internet usage and online shopping; an online store will be launched with the first store. Products entitled for online sales are: Chocolate Category: Customized M&M’s. Merchandise: Apparel, Home and Office, Collectibles, Toys and Games Special downloadable offers good at the M&M’s Worlds will be posted from time to time on the website. To build sustainable relationships with the consumers, social media channels will be used. Social media channels used by our target market and our website will be integrated. The website will also function as an online brochure and enable visitors to see M&M’s World stores, get directions and maps, see our product range and find out about special events.

147. Online Presence Website Marketing Strategy All communications materials will include the M&M’s Türkiye website address. For the media an online press kit will be available which will include downloadable photos, PR releases, stories of interest, testimonials, bios of key management, and logos. We will host online “events” for our customers. For example, one of our spokescandies goes online to chat with visitors to our website in Turkish. Or we may support a local charity’s fund-raising activities. This will provide us with the opportunities for media coverage. Eventually, when more stores are opened, the website will function as an intranet through a password-protected area. Here, company rules, regulations, news, chat, live internal announcements, in-house education programs and virtual meetings will take place.

148. Online Presence Social Media Marketing Strategy All communications materials will include the M&M’s Türkiye social media addresses. A local Facebook Fan Page will be created. To engage our target market applications and social games will be used. Applications will be developed by the digital agency or if necessary a social media agency. Twitter pages “/mmsred” and “/mmsgreen” will be localized.

149. Online Presence Development Requirements M&M’s Türkiye plans to employ a digital agency to create a digital strategy for the M&M’s Worlds and build an online presence in accordance with the strategy. If needed, a Social Media Agency will be employed. The maintenance of the site will be done by the agency. For the further improvements, a Digital Marketing Communications Officer will be recruited. This staff will be in charge of planning the digital marketing efforts, liaising agencies and developing guidelines for the online presence of M&M’s Türkiye.

151. Stores Enclosed in malls are also spacious.

152. Spacious colorful display to draw attention.

154. Customized products.

155. Online customer service – Information Center.http://www.mymms.com/account/customercare.aspx

157. Chocolate

158. Merchandise

159. Items in Each Category

160. Chocolate Category: Regular Chocolate Candies, Flavored Chocolate Candies, MINIs, Premium, Ice Cream, Customized M&M’s.

162. Thank You! twitter.com/asli101