Welcome
December 2009
        Marketing 571




                        Chapter one




Lorem ipsum dolor sit amet, magnis a metus quibusdam dui
donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna porttitor ullamcorper, odit
venenatis, arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra
arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien
sagittis pellentesque fermentum, a amet                               Malcolm Gladwell


                                1                                            2
December 2009
        Marketing 571




                        Chapter one



  “There is no perfect pickle”
Lorem ipsum dolor sit amet, magnis a metus quibusdam dui
donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna porttitor ullamcorper, odit
venenatis, arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra
arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien
sagittis pellentesque fermentum, a amet                               Malcolm Gladwell


                                1                                            2
December 2009
        Marketing 571




                        Chapter one



  “There is no perfect pickle”
Lorem ipsum dolor sit amet, magnis a metus quibusdam dui
          surveys
donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna porttitor ullamcorper, odit
venenatis, arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra
arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien
sagittis pellentesque fermentum, a amet                               Malcolm Gladwell


                                1                                            2
December 2009
        Marketing 571




                        Chapter one



  “There is no perfect pickle”
Lorem ipsum dolor sit amet, magnis a metus quibusdam dui
          surveys
donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
                                   clean restrooms
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna porttitor ullamcorper, odit
venenatis, arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra
arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien
sagittis pellentesque fermentum, a amet                               Malcolm Gladwell


                                1                                            2
December 2009
        Marketing 571




                        Chapter one



  “There is no perfect pickle”
Lorem ipsum dolor sit amet, magnis a metus quibusdam dui
          surveys
donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
                                   clean restrooms
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna porttitor ullamcorper, odit
venenatis, arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus market research vestibulum aliquam sociis
                adipiscing morbi, proin
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra
arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien
sagittis pellentesque fermentum, a amet                               Malcolm Gladwell


                                1                                            2
December 2009
        Marketing 571




                        Chapter one



  “There is no perfect pickle”
Lorem ipsum dolor sit amet, magnis a metus quibusdam dui
          surveys
donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
                                   clean restrooms
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna porttitor ullamcorper, odit
venenatis, arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus market research vestibulum aliquam sociis
                adipiscing morbi, proin
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra
arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien
sagittis pellentesque myopia a amet
      marketing fermentum,                                            Malcolm Gladwell


                                1                                            2
December 2009
        Marketing 571




                        Chapter two



 “Attack of the Lizard Brain!”
Lorem ipsum dolor sit amet, magnis a metus quibusdam dui
donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna reptile brain, odit venenatis,
arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit p

                                                                    Clotaire Rapaille


                               13                                          14
December 2009
        Marketing 571




                        Chapter two



 “Attack of the Lizard Brain!”
Lorem ipsum dolor research
      secondary sit amet, magnis a metus quibusdam dui
donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna reptile brain, odit venenatis,
arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit p

                                                                    Clotaire Rapaille


                               13                                          14
December 2009
        Marketing 571




                        Chapter two



 “Attack of the Lizard Brain!”
Lorem ipsum dolor research
      secondary sit amet, magnis a metus quibusdam dui
donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis
                                buyer behavior
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna reptile brain, odit venenatis,
arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit p

                                                                    Clotaire Rapaille


                               13                                          14
December 2009
        Marketing 571




                        Chapter two



 “Attack of the Lizard Brain!”
Lorem ipsum dolor research
      secondary sit amet, magnis a metus quibusdam dui
donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis
                                buyer behavior
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
 choice revisited
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna reptile brain, odit venenatis,
arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit p

                                                                    Clotaire Rapaille


                               13                                          14
December 2009
        Marketing 571




                        Chapter two



 “Attack of the Lizard Brain!”
Lorem ipsum dolor research
      secondary sit amet, magnis a metus quibusdam dui
donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis
                                buyer behavior
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
 choice revisited
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna reptile brain, odit venenatis,
                     segmentation
arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit p

                                                                    Clotaire Rapaille


                               13                                          14
December 2009
        Marketing 571




                        Chapter two



 “Attack of the Lizard Brain!”
Lorem ipsum dolor research
      secondary sit amet, magnis a metus quibusdam dui
donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis
                                buyer behavior
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
 choice revisited
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna reptile brain, odit venenatis,
                     segmentation
arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
   perceptual mapping
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit p

                                                                    Clotaire Rapaille


                               13                                          14
December 2009
        Marketing 571




                        Chapter two



 “Attack of the Lizard Brain!”
Lorem ipsum dolor research
      secondary sit amet, magnis a metus quibusdam dui
donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis
                                buyer behavior
cras. Phasellus est mollis distinctio, ridiculus elit dolor quis
ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat
 choice revisited
tempus vel nonummy amet curabitur. Phasellus felis ridiculus
tellus et, in pede, mauris magna reptile brain, odit venenatis,
                     segmentation
arcu ultrices. Suspendisse elementum pretium odio.

Plor, et ullamcorper nisl nec ut cum, integer quisque massa
   perceptual mapping
ultricies risus adipiscing morbi, proin vestibulum aliquam sociis
blandit donec cras, mus quam suspendisse in quis.

                                    branding
Penatibus dolor platea, nunc sit auctor mauris, a bibendum
rutrum orci non sit volutpat, sit p

                                                                    Clotaire Rapaille


                               13                                          14
Twitter
video
video
Secondary research on
     the internet
Buyer behavior
The Consumer Decision Process
The Consumer Decision Process




 Problem
Recognition
The Consumer Decision Process




 Problem      Information
Recognition      Search
The Consumer Decision Process




 Problem      Information   Alternative
Recognition      Search     Evaluation
The Consumer Decision Process




 Problem      Information   Alternative   Purchase
Recognition      Search     Evaluation    Decision
The Consumer Decision Process




                                                       Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior




 “I want a car, but I
  have no money”
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior




 “I want a car, but I
  have no money”
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem       Information    Alternative   Purchase
                                                       purchase
Recognition       Search      Evaluation    Decision
                                                       Behavior




         How to steal a car
Post-
 Problem       Information    Alternative   Purchase
                                                       purchase
Recognition       Search      Evaluation    Decision
                                                       Behavior




         How to steal a car
Post-
 Problem       Information    Alternative   Purchase
                                                       purchase
Recognition       Search      Evaluation    Decision
                                                       Behavior




         How to steal a car
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
The rational consumer
Segmentation
How do we serve customers with
        varied needs?
Age
Sex
Sex


(Pat?)
Race


(who the hell is this?)
Behavior
Segmentation gone wrong
Segmentation
• Consumer       segmentation

  • Demographics, psychographics, behavioral

  • Benefits   segmentation & needs-based segmentation

• Business   segmentation

  • Company       size, industry, geography

• Profitability   of segments: 80 – 20 rule
Desktop         Portable



Business

            Power Mac G5   PowerBook




 Home


                iMac         iBook
Desktop         Portable



Business

            Power Mac G5   PowerBook




 Home


                iMac         iBook
Perceptual mapping
Perceptual Mapping

 Start with
 Position on x-y graph
Perceptual Mapping

 Start with products      classy

 Position on x-y graph



conservative                         sporty




                         practical
Try other dimensions

                       wasteful




small                              large




                   fuel efficient
Try other dimensions

                       Single




Youth                           Mature




                       Family

Mkt571.Dec09.2

  • 1.
  • 9.
    December 2009 Marketing 571 Chapter one Lorem ipsum dolor sit amet, magnis a metus quibusdam dui donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna porttitor ullamcorper, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien sagittis pellentesque fermentum, a amet Malcolm Gladwell 1 2
  • 10.
    December 2009 Marketing 571 Chapter one “There is no perfect pickle” Lorem ipsum dolor sit amet, magnis a metus quibusdam dui donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna porttitor ullamcorper, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien sagittis pellentesque fermentum, a amet Malcolm Gladwell 1 2
  • 11.
    December 2009 Marketing 571 Chapter one “There is no perfect pickle” Lorem ipsum dolor sit amet, magnis a metus quibusdam dui surveys donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna porttitor ullamcorper, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien sagittis pellentesque fermentum, a amet Malcolm Gladwell 1 2
  • 12.
    December 2009 Marketing 571 Chapter one “There is no perfect pickle” Lorem ipsum dolor sit amet, magnis a metus quibusdam dui surveys donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat clean restrooms tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna porttitor ullamcorper, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien sagittis pellentesque fermentum, a amet Malcolm Gladwell 1 2
  • 13.
    December 2009 Marketing 571 Chapter one “There is no perfect pickle” Lorem ipsum dolor sit amet, magnis a metus quibusdam dui surveys donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat clean restrooms tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna porttitor ullamcorper, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus market research vestibulum aliquam sociis adipiscing morbi, proin blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien sagittis pellentesque fermentum, a amet Malcolm Gladwell 1 2
  • 14.
    December 2009 Marketing 571 Chapter one “There is no perfect pickle” Lorem ipsum dolor sit amet, magnis a metus quibusdam dui surveys donec, a porttitor vestibulum turpis, erat et vivamus ac neque dis cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat clean restrooms tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna porttitor ullamcorper, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus market research vestibulum aliquam sociis adipiscing morbi, proin blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit placerat nulla arcu turpis nostra arcu. Libero sed sit mollis blandit. Faucibus dolor vel sapien sagittis pellentesque myopia a amet marketing fermentum, Malcolm Gladwell 1 2
  • 15.
    December 2009 Marketing 571 Chapter two “Attack of the Lizard Brain!” Lorem ipsum dolor sit amet, magnis a metus quibusdam dui donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna reptile brain, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit p Clotaire Rapaille 13 14
  • 16.
    December 2009 Marketing 571 Chapter two “Attack of the Lizard Brain!” Lorem ipsum dolor research secondary sit amet, magnis a metus quibusdam dui donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna reptile brain, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit p Clotaire Rapaille 13 14
  • 17.
    December 2009 Marketing 571 Chapter two “Attack of the Lizard Brain!” Lorem ipsum dolor research secondary sit amet, magnis a metus quibusdam dui donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis buyer behavior cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna reptile brain, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit p Clotaire Rapaille 13 14
  • 18.
    December 2009 Marketing 571 Chapter two “Attack of the Lizard Brain!” Lorem ipsum dolor research secondary sit amet, magnis a metus quibusdam dui donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis buyer behavior cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat choice revisited tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna reptile brain, odit venenatis, arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit p Clotaire Rapaille 13 14
  • 19.
    December 2009 Marketing 571 Chapter two “Attack of the Lizard Brain!” Lorem ipsum dolor research secondary sit amet, magnis a metus quibusdam dui donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis buyer behavior cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat choice revisited tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna reptile brain, odit venenatis, segmentation arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit p Clotaire Rapaille 13 14
  • 20.
    December 2009 Marketing 571 Chapter two “Attack of the Lizard Brain!” Lorem ipsum dolor research secondary sit amet, magnis a metus quibusdam dui donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis buyer behavior cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat choice revisited tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna reptile brain, odit venenatis, segmentation arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa perceptual mapping ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit p Clotaire Rapaille 13 14
  • 21.
    December 2009 Marketing 571 Chapter two “Attack of the Lizard Brain!” Lorem ipsum dolor research secondary sit amet, magnis a metus quibusdam dui donec, a , erat et vivamus acurpis, erat et vivamus ac neque dis buyer behavior cras. Phasellus est mollis distinctio, ridiculus elit dolor quis ipsum. Cum dis nam, rhoncus ut curabitur arcu integer eget, erat choice revisited tempus vel nonummy amet curabitur. Phasellus felis ridiculus tellus et, in pede, mauris magna reptile brain, odit venenatis, segmentation arcu ultrices. Suspendisse elementum pretium odio. Plor, et ullamcorper nisl nec ut cum, integer quisque massa perceptual mapping ultricies risus adipiscing morbi, proin vestibulum aliquam sociis blandit donec cras, mus quam suspendisse in quis. branding Penatibus dolor platea, nunc sit auctor mauris, a bibendum rutrum orci non sit volutpat, sit p Clotaire Rapaille 13 14
  • 29.
  • 33.
  • 35.
  • 36.
  • 42.
  • 43.
  • 44.
    The Consumer DecisionProcess Problem Recognition
  • 45.
    The Consumer DecisionProcess Problem Information Recognition Search
  • 46.
    The Consumer DecisionProcess Problem Information Alternative Recognition Search Evaluation
  • 47.
    The Consumer DecisionProcess Problem Information Alternative Purchase Recognition Search Evaluation Decision
  • 48.
    The Consumer DecisionProcess Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 49.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior “I want a car, but I have no money”
  • 50.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior “I want a car, but I have no money”
  • 51.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 52.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 53.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior How to steal a car
  • 54.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior How to steal a car
  • 55.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior How to steal a car
  • 56.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 57.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 58.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 59.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 60.
    Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 63.
  • 65.
  • 66.
    How do weserve customers with varied needs?
  • 67.
  • 68.
  • 69.
  • 70.
  • 71.
  • 72.
  • 74.
    Segmentation • Consumer segmentation • Demographics, psychographics, behavioral • Benefits segmentation & needs-based segmentation • Business segmentation • Company size, industry, geography • Profitability of segments: 80 – 20 rule
  • 83.
    Desktop Portable Business Power Mac G5 PowerBook Home iMac iBook
  • 84.
    Desktop Portable Business Power Mac G5 PowerBook Home iMac iBook
  • 86.
  • 87.
    Perceptual Mapping Startwith Position on x-y graph
  • 88.
    Perceptual Mapping Startwith products classy Position on x-y graph conservative sporty practical
  • 89.
    Try other dimensions wasteful small large fuel efficient
  • 90.
    Try other dimensions Single Youth Mature Family