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Section I   Section II   Section III
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Concept
Review
The “Brand Ladder”
The “Brand Ladder”
Environmental Scanning
Environmental Scanning

Social   Economic   Technology   Competitive   Regulatory
The Consumer Decision Process
The Consumer Decision Process


 Problem
Recognition
The Consumer Decision Process


 Problem      Information
Recognition      Search
The Consumer Decision Process


 Problem      Information   Alternative
Recognition      Search     Evaluation
The Consumer Decision Process


 Problem      Information   Alternative   Purchase
Recognition      Search     Evaluation    Decision
The Consumer Decision Process


                                                       Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior




 “I want a car, but I
  have no money”
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior




 “I want a car, but I
  have no money”
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Post-
 Problem      Information   Alternative   Purchase
                                                     purchase
Recognition      Search     Evaluation    Decision
                                                     Behavior
Topic
   Marketing
 Research
• What do you want to know?
• Who do you ask?
“Spaceman From
     Pluto”
“3000”
“Would I lie to
   You?”
“Eight Arms to
  Hold You”
The 5 Steps
Primary vs. Secondary
Primary vs. Secondary
Topic
  New Product
 development
How Do New Products Get Developed?



• Flash of Innovation
• Structured development
• Customer research
quote
 The radio craze will die out in time
                 - Thomas Edison




 Video won’t be around more than 6
 months; people will soon get tired of
      staring at a plywood box
        - president of 20th century fox, 1946
What is new?
Simplicity Sells
New frontiers in product development
interact
New frontiers in product development
research crowdsourcing
post     to @mba570+message
interact
 research crowdsourcing
 post     to @mba570+message
Topic
    Multi-Channel
 marketing
What are channels?


        email
What are channels?


        web
What are channels?


        TV
What are channels?


       direct mail
What are channels?


        radio
What are channels?


       mobile
data
                                                                                  $1,050




                                                               $730



                               $502          $520




       $194     $242
$121



web
       store
               catalog
                         catalog+internet
                                        internet+retail
                                                          catalog+retail
                                                                      catalog+retail + internet
data
Share of Ad Spending




source: Nielsen Online, AdAcross, Marketingcharts.com
Share of Ad Spending




                                     Network TV
                                       22.8%




source: Nielsen Online, AdAcross, Marketingcharts.com
Share of Ad Spending




             Cable TV
              22.7%                  Network TV
                                       22.8%




source: Nielsen Online, AdAcross, Marketingcharts.com
Share of Ad Spending


         National Magazines
               17.1%




             Cable TV
              22.7%                  Network TV
                                       22.8%




source: Nielsen Online, AdAcross, Marketingcharts.com
Share of Ad Spending

                           Local TV
                            14.8%

         National Magazines
               17.1%




             Cable TV
              22.7%                   Network TV
                                        22.8%




source: Nielsen Online, AdAcross, Marketingcharts.com
Share of Ad Spending

                           Local TV
                                         Internet
                            14.8%
                                           5.9%
         National Magazines
               17.1%




             Cable TV
              22.7%                   Network TV
                                        22.8%




source: Nielsen Online, AdAcross, Marketingcharts.com
Share of Ad Spending

                           Local TV
                                         Internet
                            14.8%
                                           5.9%
                                                4.5%    2.5%    Network TV
         National Magazines
               17.1%                                            Cable TV
                                                         2.4%   National Magazines
                                                                Local TV
                                                 7.2%           Internet
                                                                Local Newspapers
                                                                Hispanic TV
             Cable TV                                           Syndicated TV
              22.7%                   Network TV                Other
                                        22.8%




source: Nielsen Online, AdAcross, Marketingcharts.com
Topic
   marketing
 plan tips
Z-Wing Paper Guidance
‘‘   ‘‘
‘‘                      ‘‘
 Our goal is to be the best and
      the least expensive
‘‘
‘‘   SWOT Analysis is a strategic planning
 method used to evaluate the Strengths,
 Weaknesses, Opportunities, and Threats
 involved in a project or in a business venture.
 It involves specifying the objective of the
 business venture or project and identifying the
 internal and external factors that are
 favorable and unfavorable to achieving that
 objective.

 Z-Wing should do a SWOT analysis.
quote
 “I have only made this letter longer
  because I have not had the time to
          make it shorter.”
Blaise Pascal, (1623-1662) Lettres provinciales.
Fills / Palette
For optimal style, the colors + fills to the left have been pre-selected for the KeyStation Eclipse layouts. In most
cases, you can select one of the shapes above and perform a “Copy Style” operation (format menu) to paste onto
your shapes or text.

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Agenda and Marketing Concepts Review

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Agenda Section I Section II Section III
  • 9. Please Add Your Name MarketingandCustomerRela tionshipConceptWorksheet. doc MarketingandCustomerRela tionshipConceptWorksheet. doc MarketingandCustomerRela tionshipConceptWorksheet. Week+1+Assignment.doc doc Week+1+Assignment.doc
  • 10. MarketingandCustome Please Add Your Name Week+1+Assignment.doc tionshipConceptWorks doc Week+1+Assignment.doc MarketingandCustomerRela Week+1+Assignment.doc MarketingandCustomerRela Week+1+Assignment.doc Week+1+Assignment.doc tionshipConceptWorksheet. k+1+Assignment.doc tionshipConceptWorksheet. doc MarketingandCustomerRela Week+1+Assignment.doc doc MarketingandCustomerRela Week+1+Assignment.doc MarketingandCustomerRela tionshipConceptWorksheet. tionshipConceptWorksheet. tionshipConceptWorksheet. MarketingandCustomerRela doc doc tionshipConceptWorksheet. MarketingandCustomerRela MarketingandCustomerRela doc Week+1+Assignment.doc Week+1+Assignment.doc tionshipConceptWorksheet. docMarketingandCustomerRela tionshipConceptWorksheet. +1+Assignment.doc tionshipConceptWorksheet. doc doc MarketingandCustomerRela doc Week+1+Assignment.doc MarketingandCustomerRela MarketingandCustomerRela Week+1+Assignment.doc MarketingandCustomerRela tionshipConceptWorksheet. Week+1+Assignment.doc Week+1+Assignment.doc tionshipConceptWorksheet. MarketingandCustomerRela tionshipConceptWorksheet. tionshipConceptWorksheet. doc doc doc tionshipConceptWorksheet. doc ndCustomerRela MarketingandCustomerRela ent.doc MarketingandCustomerRela MarketingandCustomerRela MarketingandCustomerRela doc nceptWorksheet. tionshipConceptWorksheet. tionshipConceptWorksheet. tionshipConceptWorksheet. Week+1+Assignment.doc tionshipConceptWorksheet. Week+1+Assignment.docMarketingandCustomerRela doc doc MarketingandCustomerRela doc doc doc Week+1+Assignment.doc tionshipConceptWorksheet. tionshipConceptWorksheet. MarketingandCustomerRela Week+1+Assignment.doc MarketingandCustomerRela MarketingandCustomerRela doc Week+1+Assignment.doc MarketingandCustomerRela doc MarketingandCustomerRela MarketingandCustomerRela tionshipConceptWorksheet. Week+1+Assignment.doc tionshipConceptWorksheet. tionshipConceptWorksheet. tionshipConceptWorksheet. doc tionshipConceptWorksheet. tionshipConceptWorksheet. Week+1+Assignment.doc MarketingandCustomerRela doc doc Week+1+Assignment.doc doc MarketingandCustomerRela doc doc eek+1+Assignment.doc ela tionshipConceptWorksheet. Week+1+Assignment.doc tionshipConceptWorksheet. Week+1+Assignment.doc MarketingandCustomerRela et. doc doc tionshipConceptWorksheet Week+1+Assignment.doc MarketingandCustomerRela MarketingandCustomerRela doc Week+1+Assignment.doc Week+1+Assignment.doc MarketingandCustomerRela Week+1+Assignment.doc tionshipConceptWorksheet. tionshipConceptWorksheet. Week+1+Assignment.doc Week+1+Assignment.doc tionshipConceptWorksheet. doc Week+1+Assignment.doc doc MarketingandCustomerRelaWeek+1+Assignment.docdoc MarketingandCustomerRela MarketingandCustomerRela gandCustomerRela tionshipConceptWorksheet. tionshipConceptWorksheet. tionshipConceptWorksheet. MarketingandCustomerRela MarketingandCustomerRela doc Week+1+Assignment.doc ConceptWorksheet. Week+1+Assignment.doc doc tionshipConceptWorksheet. tionshipConceptWorksheet. doc doc doc doc MarketingandCustomerRela MarketingandCustomerRela Week+1+Assignment.doc rRela MarketingandCustomerRela tionshipConceptWorksheet. tionshipConceptWorksheet. Week+1+Assignment.doc MarketingandCustomerRela heet. tionshipConceptWorksheet. doc doc tionshipConceptWorksheet. MarketingandCustomerRela MarketingandCustomerRela doc Assignment.doc Week+1+Assignment.doc MarketingandCustomerRela Week+1+Assignment.doc tionshipConceptWorksheet. tionshipConceptWorksheet. doc Week+1+Assignment.doc
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 20. Environmental Scanning Social Economic Technology Competitive Regulatory
  • 22. The Consumer Decision Process Problem Recognition
  • 23. The Consumer Decision Process Problem Information Recognition Search
  • 24. The Consumer Decision Process Problem Information Alternative Recognition Search Evaluation
  • 25. The Consumer Decision Process Problem Information Alternative Purchase Recognition Search Evaluation Decision
  • 26. The Consumer Decision Process Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 27. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior “I want a car, but I have no money”
  • 28. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior “I want a car, but I have no money”
  • 29. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 30. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 31. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 32. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 33. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 34. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 35. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 36. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 37. Post- Problem Information Alternative Purchase purchase Recognition Search Evaluation Decision Behavior
  • 38.
  • 39.
  • 40. Topic Marketing Research
  • 41. • What do you want to know? • Who do you ask?
  • 42.
  • 43. “Spaceman From Pluto”
  • 45. “Would I lie to You?”
  • 46. “Eight Arms to Hold You”
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63. Topic New Product development
  • 64. How Do New Products Get Developed? • Flash of Innovation • Structured development • Customer research
  • 65.
  • 66. quote The radio craze will die out in time - Thomas Edison Video won’t be around more than 6 months; people will soon get tired of staring at a plywood box - president of 20th century fox, 1946
  • 68.
  • 69.
  • 71. New frontiers in product development
  • 72. interact New frontiers in product development
  • 73. research crowdsourcing post to @mba570+message
  • 74. interact research crowdsourcing post to @mba570+message
  • 75.
  • 76. Topic Multi-Channel marketing
  • 80. What are channels? direct mail
  • 83.
  • 84.
  • 85.
  • 86.
  • 87.
  • 88.
  • 89.
  • 90.
  • 91. data $1,050 $730 $502 $520 $194 $242 $121 web store catalog catalog+internet internet+retail catalog+retail catalog+retail + internet
  • 92.
  • 93. data
  • 94. Share of Ad Spending source: Nielsen Online, AdAcross, Marketingcharts.com
  • 95. Share of Ad Spending Network TV 22.8% source: Nielsen Online, AdAcross, Marketingcharts.com
  • 96. Share of Ad Spending Cable TV 22.7% Network TV 22.8% source: Nielsen Online, AdAcross, Marketingcharts.com
  • 97. Share of Ad Spending National Magazines 17.1% Cable TV 22.7% Network TV 22.8% source: Nielsen Online, AdAcross, Marketingcharts.com
  • 98. Share of Ad Spending Local TV 14.8% National Magazines 17.1% Cable TV 22.7% Network TV 22.8% source: Nielsen Online, AdAcross, Marketingcharts.com
  • 99. Share of Ad Spending Local TV Internet 14.8% 5.9% National Magazines 17.1% Cable TV 22.7% Network TV 22.8% source: Nielsen Online, AdAcross, Marketingcharts.com
  • 100. Share of Ad Spending Local TV Internet 14.8% 5.9% 4.5% 2.5% Network TV National Magazines 17.1% Cable TV 2.4% National Magazines Local TV 7.2% Internet Local Newspapers Hispanic TV Cable TV Syndicated TV 22.7% Network TV Other 22.8% source: Nielsen Online, AdAcross, Marketingcharts.com
  • 101.
  • 102. Topic marketing plan tips
  • 104. ‘‘ ‘‘
  • 105. ‘‘ ‘‘ Our goal is to be the best and the least expensive
  • 106. ‘‘
  • 107. ‘‘ SWOT Analysis is a strategic planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieving that objective. Z-Wing should do a SWOT analysis.
  • 108.
  • 109. quote “I have only made this letter longer because I have not had the time to make it shorter.” Blaise Pascal, (1623-1662) Lettres provinciales.
  • 110. Fills / Palette For optimal style, the colors + fills to the left have been pre-selected for the KeyStation Eclipse layouts. In most cases, you can select one of the shapes above and perform a “Copy Style” operation (format menu) to paste onto your shapes or text.

Editor's Notes