The Learning Commons (TLC) provides computer help and equipment checkout for students. It is open Monday through Thursday 8am-8pm and Friday 8am-7pm, closed weekends and holidays. Students can get help with hardware, software, and learning resources. Equipment like computers, cameras, projectors and more are available for 3-day checkout with a Tiger Card. The TLC also offers smartroom reservations for group study and has discussion forums to connect students to technology resources and advice.

2. TLC Basics Hours of operation 8am-8pm Mon-Thur, 8am-7pm FriClosed weekends, holidaysThe Learning Commons is staffed by students.

3. TLC Basics Contact Options: Call Come In E-mailFacebook Chat from our webpage Skype(Contact info available on handout.)

4. What TLC DoesComputer HelpHelp with software/hardware - troubleshooting and tutoringLearning Commons Website has resources for tech/learning informationFB/Twitter Be our friend or follow us and you’ll get updates on tech news, fun news, tech tips

5. What TLC DoesEquipment Check-outComing up later!Smartroom ReservationsGroup/Individual study rooms4 rooms, 1-10 peopleFlat-screen TV with laptop hook-upDVD/VHS playerCall, email, drop by to make a reservation

6. Equipment Check-outWhat’s available for checkout:ComputersMacsPCs- Tablets & NetbooksCameras – 3 modelsCamcorders – 3 modelsNEW Audio RecorderProjectorsAccessories- Headphones, Cables, Tripods

7. Check-Out PoliciesFREE but must have Tiger CardCheck Out for 3 days1. If the third day falls on weekend then it is due back on the next day TLC is open2. Can recheck equipment if there is no reservation on itYou can RESERVE an item ahead of timeLATE FEE - $5/hour, $30/day ($25 before 5pm)

8. Discussion QuestionsAre you a Mac or a PC? Why? Have you tried both?Have you ever used a camcorder? Have you ever taken pictures for an assignment?Can you imagine any situation where you might need an audio recorder for an assignment?

9. Computer Assistance WE CAN HELP YOU!Student Discounts - FHSU Software Center tutorial on Learning Commons websitewww.fhsu.edu/ctc/helpdesk/software-centerwe can help you install, use itComputer troubleshootingInstalling and using software for class Computer maintenance and protectionSoftware tutoring – just ask!Online tutorials & screencasts on our website

10. Anti-virus, Anti-malwareNever download antivirus that just appears on your computer!Always download from a trusted site like download.comAVG Free or $$ EditionAvira antivirusSuperantispywareMalware BytesKeep updated versions of anti-virus/anti-malware on a jump drive, just in case!(Available on 5 Ways to Speed up your PC handout.)

11. Discussion QuestionsHow often do you use your computer? Do you like using your computer? Or do you dread having to learn new software or systems?Have you ever had a major computer malfunction? What did you do?What software would you like to know how to use better?Have you ever gotten a virus on your computer? How did you deal with it?

12. TLC web site http://www.fhsu.edu/library/tlc/Quick Tour of site:HOME – Technology Showcase, Facebook/Twitter feed, Delicious LinksHELP page – contacts, help links, chattutorials – by task, by tool, Atomic Learningonline resources – links to great stuff on the webequipment – see what we have, specs & quantitieslaptop purchase – info on laptops/netbooks/tablets, student discounts

13. TLC QuestionnaireMake sure you fill out the questionnaireThis is the proof that you attended this workshop. No questionnaire, no credit.Take our handouts: Learning Commons 5 Ways to Speed up Your PCTHANKS FOR COMING HOPE TO SEE YOU AGAIN SOON!