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Enterprise Workforce Planning: The Intersection of Finance, HR, and IT - Emtec, Inc.

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Emtec Finance and Technology Summit Presentation with Bill Lowry, Ron Nelson, and Kristen Virgilio

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Enterprise Workforce Planning: The Intersection of Finance, HR, and IT - Emtec, Inc.

  1. 1. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Enterprise Workforce Planning The Intersection of Finance, HR, and IT Paul Finley, Kristen Virgilio and Bill Lowry, Emtec
  2. 2. Emtec, Inc. Proprietary & Confidential. All rights reserved 2014.Emtec, Inc. Proprietary & Confidential. All rights reserved 2014. Agenda •Introductions •Industry trends and concerns of Finance •Workforce Planning as a competitive advantage •Practical considerations of the tools and the process •A recent Case Study •What can I do to learn more? 2
  3. 3. Emtec, Inc. Proprietary & Confidential. All rights reserved 2014.Emtec, Inc. Proprietary & Confidential. All rights reserved 2014. Introductions •Bill Lowry –Leader in Enterprise Performance Management bill.lowry@emtecinc.com •Kristen Virgilio, –Leader in Human Capital Management –Kristen.virgilio@emtecinc.com •Paul Finley, –Leader in Client Services –Paul.finley@emtecinc.com 3
  4. 4. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Why Workforce Planning Matters
  5. 5. Emtec, Inc. Proprietary & Confidential. All rights reserved 2014.Emtec, Inc. Proprietary & Confidential. All rights reserved 2014. What Are CFOs Thinking About Today? The top three most pressing concerns for CFOs 1 Measuring and monitoring business performance 2 Providing inputs into enterprise strategy 3 Developing talent in the finance organization * Source: Forbes Magazine & IBM CFO Study Only 47% think they’re effective at measuring and managing performance CFOs are dubious about how well their own finance organization fulfills some of these duties 82% of CFOs see the value of integrating enterprise-wide information Only 24% think their team is up to the task 5
  6. 6. Emtec, Inc. Proprietary & Confidential. All rights reserved 2014.Emtec, Inc. Proprietary & Confidential. All rights reserved 2014. What should a CFO really care about when it comes to Workforce Planning? 1. Driving Growth 2. Managing Risks 3. Reducing Costs In order to invest in & drive profitable growth, full-time and contingent labor costs must be realized so that we can adapt and plan more rapidly The lack of qualified talent is widely recognized across industries. We need the ability to replace talent in an agile process in order to manage the risks of the scarcity of talent Organizations must keep their costs of labor down. Proper planning and scenario-based modeling enable for reduction of costs associated with the workforce 6
  7. 7. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Scenarios of Workforce Planning as a competitive advantage •Growth Strategy is through Acquisition –New regions/countries where localization will help –New talent needs based on new business lines –Evaluation of new companies to acquire where scenario modeling capabilities will be of great benefit –Reorganization of post-merger entities •Global Economic uncertainty –Need ability to contract and expand more rapidly based on exchange rates and local events (i.e. Greece) –Need ability to transfer labor costs to less expensive regions with similar skillsets –Need to associate product profitability with labor costs
  8. 8. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Scenarios of Workforce Planning as a competitive advantage •Technology transformation –Cloud-delivered model is transforming the IT support, infrastructure ,and development organizations need for labor, and shifting of labor costs –New customer Experience technology like mobile and big data analytics is requiring more planning and new skillsets needed to support initiatives –Improvements with Recruiting and Onboarding processes now make branding of technology even more important, and requires different skills than before 8
  9. 9. Emtec, Inc. Proprietary & Confidential. All rights reserved 2014.Emtec, Inc. Proprietary & Confidential. All rights reserved 2014. Whet is driving the activity around workforce planning? •The “events” are what matter. Some are created for us, and some we create –M&A –Market volatility –Company performance challenges –Company new product opportunities –Rapidly increasing technology spend (HR experiencing explosive spend) •As those trends continue, there will be increased alignment between Finance, Human Capital Management, and IT to enable actionable data 9
  10. 10. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Workforce Planning: Some Practical Considerations
  11. 11. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. What is Workforce Planning? a process first, a tool second… 11 O B I E E F O U N D A T I O N PeopleSoft E-Business SuiteOracle Cloud ENTERPRISE RESOURCE PLANNING and HCM Platform) ENTERPRISE PERFORMANCE MANAGEMENT (EPM) Planning & Forecasting Financial Close Hyperion Planning Workforce Planning Capital Asset Planning Project Financial Planning Balance Sheet Planning Strategic Finance HFM Financial Close Management Disclosure Management Tax Provisioning Profitability & Cost Mgmt. Profitability & Cost Management Metadata / Data Management Data Relationship Management Financial Data Quality Mgmt. EE EPMA OBIA Advanced Analytics Mobility Big Data BUSINESS INTELLIGENCE Reporting Financial Reporting SmartView for MS Office Essbase Other ERP and HCM
  12. 12. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Workforce Planning is NOT a Human Resources System 12 Users sometimes stop at the word “Workforce”…..actual examples…. “Can we use Workforce to manage our bonus payouts?” “Why can’t Workforce tell me who our new hires were last month?” “We will need to use Workforce to provide payroll tax reporting.” “I thought you said that Workforce can be used to track candidates for open positions.” “Workforce will automatically update the names of new hires into open positions, right?” The focus should be on the word “Planning”
  13. 13. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Workforce Planning is an Awesome People Costs Planning Tool 13 Workforce rocks at…… • Budgeting and Forecasting people costs • Planning costs at the individual, position, or role levels • Consolidating plans across companies, currencies, and regions • Bringing together data from multiple systems and sources • Managing people costs consistently • Segregating sensitive data from the rest of the Budget and Forecast processes • Allocating costs Workforce Planning is a Powerful Financial Planning and Reporting Tool
  14. 14. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Additional benefits and business value of Workforce Planning •Can handle multiple tax and benefit rules •Powerful currency translations •Headcount and FTE calculations •Employee allocations (see next slide) •Employee profitability contributions •Secure detailed data while pushing summary data to overall plan •Interfaces seamlessly with CapEx All of these benefits enable a faster and more accurate production of actionable data 14
  15. 15. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Employee Allocations and Workforce Planning Commonly Required Custom Functionality •Integrates Human Resources and Financial data •Requires an additional step after calculating employee costs to allocate those costs to the appropriate data points - Can Provide a P&L View by Customer, Market Segment, Product Line, et cetera - Source for the initial allocation spread percentages - Users have the ability to maintain drivers - Need to be mindful of performance and data volumes - May eliminate or minimize the need for Employee Transfers •Considerations - Allocation for an individual may spread beyond a person’s security access - Making sure that the employee is fully allocated (Need exception report) - Very Important to have a designated “home” business unit or organizational structure 15
  16. 16. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Financial Services Client, a Case Study Existing Workforce Planning Application •Manage Domestic Headcount and Budget Dollars •Actuals •TBT •TBH •Quarterly Planning Cycle & 3 Year Plan Implementation of Position Management in PeopleSoft HCM •1:1 Position to Associate Relationship •Creation of Position Request Form to meet Organizational requirements •Automated Workflow •Multilingual Forms •Managerial Training 16
  17. 17. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Financial Services Client, a Case Study •Enhancement of Workforce Planning Application GOAL: Automate and streamline the associate planning process by improving productivity and efficiencies across the organization to allow for enhanced budgeting, forecasting and business analytics. •Position Number •International Associates •International Tax and Benefits Calculations •Enhanced Comparison Analyses –Timely and up to date information for Open and Filled Positions –Actual to Forecast and Actual to Budget Reporting 17
  18. 18. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Financial Services Client, a Case Study What did we learn? Timing •Coupled with Taleo Implementation •Roll Out when existing Planning Process is complete Communication •Top Down Approach •Be clear about what this does for the organization and why it benefits direct line managers. Make the business value clear. Involvement •Incentivize Managers •Partnership between Human Resources and Finance Teams 18
  19. 19. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Advisory Options to consider Planning Process Health Check •Identify optimization opportunities •Identify best practices •Set framework for strategy enablement Systems Roadmap Workshop •By business process •By business unit •By function, (I.e.. Finance) Product Selections Process and Technical Performance Tuning 19
  20. 20. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. 73% YEARS 47serving clients OUR COMPANY 500dedicated associates 17 over years BEST PLACES TO WORK 2012 TECHNOLOGY EMPOWERED BUSINESS SOLUTIONS “right size provider” “client for life” India Pune Bangalore USA IL, PA, NJ, GA, VA, MN, FL Canada Toronto Ottawa GLOBAL DELIVERY OUR SERVICES 87% 14 prior tier 1 consultancies avg. years experience fulltime employees OUR PEOPLE 25+ OTHER PARTNERS - onshore - offshore - nearshore - blended managed services Advisory Applications Cloud Analytics Infrastructure strategy governance process ERP, HCM, CRM, app. development, mobile solutions applications infrastructure enterprise reporting, predictive analytics, big data service management enterprise infrastructure end user computing Business and Technology Empowered
  21. 21. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. An Exciting Year For Emtec… And Or Clients! Vertical Focus • Strategy • Enterprise Solutioning • Management Consulting • Line of Business Expertise Advisory Services Expansion Services GEO Vertical SMAC
  22. 22. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. Emtec Services Align Well with each stakeholder community ENTERPRISE SUITE SALES & MARKETING  360 degree view of the customer  Sales force automation  Customer Service  Marketing Automation  Customer and Product Data Management  BI / Analytics HCM  Workforce Planning  HR Analytics  Talent Management  Employee Self-Service  Performance Management  Total Compensation CFO FINANCE  Budget & Planning  Financial Close Mgmt  Procure to Pay  SEC Reporting  Financial Analytics  Cash Management OPERATIONS  Forecasting  Operational Analytics  ERP  Project Costing TECHNOLOGY  Advisory Services  Application Development & Maintenance services  Business Intelligence & Big Data  Cloud Strategy and Implementation  Independent Verification & Validation  Infrastructure Services  Managed Services  IT Service Management  Procurement Services  Business Strategy  Managed Services & Outsourcing  Advisory Services  Analytics  Governance POWER The of Emtec
  23. 23. Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. THANK YOU FOR YOUR TIME Please visit us online at www.emtecinc.com THANK YOU FOR YOUR TIME Please visit us online at www.emtecinc.com

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