2. Everything About You The way you look The way you act The way you eat The way you conduct business The way you service and follow-up Your perception Your BRAND
3. Body LanguageNon-Verbal Communication 94% of communication is non-verbal According to Kramer Psychologist Albert Mehrabian: 7% verbal (words only) 38% Vocal (tone, inflection, noises) 55% non-verbal (facial expression, posture, movement and gesture)
4. Let’s Talk Clothes Your Image
5. Oh, What to Wear??? Is it Texas Chic? Resort Casual? Urban Cowboy? Office dress? Or just plain business, business casual or did it turn into a casualty??
6. The Image You Want Your style Proper image and perception Appropriate dress Trends (Hip and trendy) Update your wardrobe 18 months Quality over quantity
8. Hands, Feet, and Shoes Critical Manicured Nylons Open-toed shoes Ready for the public
9. Men: Your Best Look Belts and Shoes Ties: Eating and wearing Hats Shoes Socks The stretch/pull
10. Just Remember The toos Your dimensions Your style Your age Your perception Your Brand
11. Meetings Look Ready Be Ready
12. Meetings Treat a meeting like an interview Arrive 5-10 minutes early (no more) and know when to leave Remain standing while greeting/wait to sit Always have your right hand free and firm handshake
13. Meeting Tips No table shakes Use the customer’s name Eye contact
14. Meetings Turn off cell phones Check their Web site if available No big chitchat (little personal talk) Appropriate dress Gum
15. Office Etiquette: The Meeting Outside Your Office Remember No table shakes Taking a seat Little chit-chat Coffee or refreshments Have your materials ready Know when to leave Follow-up (24 hours)
17. Rules of EtiquetteRSVPs Deadlines Change of plans Guests/kids Punctuality Invitations Sam and Betty No Gifts Please and Regrets Only
18. Rules of EtiquetteTelephone and Electronic Devices Be aware of your surroundings Cars and cell phones BlackBerry, Text Messaging In a meeting, function Just as bad to check as to answer Bluetooth
19. Rules of EtiquetteE-mails Business communication Subject line most important Hello or at least a name to address Watch the tone…they can’t see you What was funny last night is not today Spell check…read
20. E-mail Tips Out of office Respond or remove Avoid acronyms and abbreviations Watch emotion signs Never substitute for personal notes Radio Shack and 403 of their employees
21. Clarity Second and third e-mails Is your message clear? Do they know what you are talking about? Do you ramble? Restate Signature lines
22. When to Change Value time of others and yourself…end it Or…start new headers and/or e-mails Don’t go on for pages and pages Office e-mails Just pick up the phone or walk there!
23. E-mail Guidelines Respond to only one (exceptions) Read all of your emails before responding if possible Jokes, personal emails International (slang) Postcard/billboard #1 Rule: Signature line
25. Connecting Remember attitude Show up…you will be missed Why are you here? Who paid for you to be here? Your entrance
26. Connecting Where do you go first? Conversation tips/Chit chat Best group or people to approach Table/group/meal Gifts Dress (appropriate attire) Exit/Thank you
28. The Handshake Introduce yourself Always be ready Web to web Eye to eye Shoulder to shoulder Clammy or dead fish shake To shake or germs?
29. Handshake Remember their name Name badge Shake from the elbow. How many shakes? The double hand shake The release Gloves Hugs and kisses?
30. Introductions – “HOW” Introduce the lesser authority/rank to the person of Higher rank (higher person first) A young person is introduced to an Older person Man is introduced to the Woman Rank is # 1
31. Business Cards Present Out of date Always have them Don’t pass out—they are not flyers Read them Writing on them Sitting on them Storing them during a meeting
32. Thank You Notes 3-3-3 3 Minutes 3 Lines 3 Days Handwritten Address Stamps E-mail thank you notes
33. International Protocol Understand the customs/cultures Handshake/bows Space/touch Business meetings and entertaining Business cards Woman’s role Greetings Titles/Forms of address/Rank Dress Gestures Slang Gifts
