1. Miles C. Marsh
5420 Hodgson Road, North Oaks, MN 55126 | 651-500-4692| miles.marsh3@gmail.com
OBJECTIVE
· A role in copywriting or customer service management where my interpersonalskills and ability to communicate
effectively can be utilized to improve customer satisfaction and retention
EDUCATION
BACHELOR OF ARTS | 2004 | LAKE FOREST COLLEGE
· Major: Political Science and English Composition
SKILLS & ABILITIES
CUSTOMER SERVICE
· Specialized in customer service across various industries, driven by a strong desire to please
· Trained others on the application and importance of customer service which led to repeat business
· Formed crucial business relationships built on trust, accountability, and rapport
COMMUNICATION
· Coordinated between multiple facilities nationwide to respond quickly and appropriately to online reviews as the
written voice of the franchise
· Served as the publicface of the company, personally staffing promotional booths ensuring positive and memorable
interactions with future customers
LEADERSHIP
· Managed employees in multiple industries, ranging in size from five to ninety staff members
· Proficient in complex scheduling,inventory management,and overall profitability
EXPERIENCE
COMMUNITY RELATIONS DIRECTOR | SKY ZONE TRAMPOLINE PARK | 2013-2015
· Responsible for damage control at five locations in four states, liaison to VIP partners
GENERAL MANAGER | SKY ZONE TRAMPOLINE PARK | 2012-2013
· Accountable for overall parkperformance, including hands on daily operations and multiple administrative duties
OPERATIONS MANAGER | SKY ZONE TRAMPOLINE PARK | 2011-2012
· Created intricate schedule for staff of ninety, precisely documented injuries and reported statistics to corporate
EVENT MANAGER | SKY ZONE TRAMPOLINE PARK | 2010-2011
· Formed partnerships with and booked events for individuals, schools, and non-profit organizations, accounting for over
40% of revenue