Mike Rustrian has over 10 years of experience in automotive parts retail and wholesale. He has held positions as Assistant Manager and Night Manager at O'Reilly Auto Parts and Autonation Nissan Katy. His responsibilities included providing customer service, preparing reports, maintaining quality standards, and resolving complaints. He advises customers on vehicle parts and repairs, determines replacement parts needs, and ensures proper handling of warranty work. Mike earned his automotive certification from Houston Community College and has skills in forklift operation, crane operation, Microsoft Office, and problem solving. He is seeking a new position to expand his responsibilities and knowledge in the automotive industry.
•Take phone and email orders from internal and external customers nationwide.
•Enter all toner orders into the database.
•Expedite orders in a time sensitive manner.
•Research any questions and follow up with clients and vendors as necessary.
•Check inventory control and notify stock control departments of orders that would deplete stock.
•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.
•Verify price, discount and shipping charges.
•Initiate purchase requisitions.
•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Review invoices and shipping documents.
•Compiles statistics and prepares various reports for management.
•Take phone and email orders from internal and external customers nationwide.
•Enter all toner orders into the database.
•Expedite orders in a time sensitive manner.
•Research any questions and follow up with clients and vendors as necessary.
•Check inventory control and notify stock control departments of orders that would deplete stock.
•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.
•Verify price, discount and shipping charges.
•Initiate purchase requisitions.
•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Review invoices and shipping documents.
•Compiles statistics and prepares various reports for management.
Resume to showcase skills, certifications, and training. From hazardous chemicals to occupational health and safety. Very particular about being an employee that conducts my work and respect all with the same respect as i would perfer.
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
1. Mike Rustrian
7614 Turquoise Lane
Houston, TX 77055
(832) 244-0688
Mike.Rustrian@gmail.com
Objective
To obtain a position in an organization where I can use my skills to benefit and enrich my knowledge and
expand my responsibilities with experience.
Work Experience
O’Reilly Auto Parts May 2010-April 2012
O’Reilly Auto Parts September 2013-October 2014
Assistant Manager/Night Manager
Autonation Nissan Katy October 2014-February 2016
Parts wholesale/Retail
Provides information and prepares reports by collecting, analyzing, and summarizing information; responds
to requests. Maintains quality service by monitoring standards and advises supervisor of potential problems.
Resolves complaints and maintains quality service. Prepares work to be processed by gathering, sorting,
organizing, and recording data, information, and documents.
Advises customers on substitution or modification of parts when identical replacements are not available.
Measures parts, uses precision measuring instruments, in order to determine whether similar parts may be
machined to required sizes. Helps customers by repairing parts or equipment. Discusses use and features of
various parts, based on knowledge of machines or equipment to customers. Demonstrate equipment to
customers and explain functioning of equipment. Determines replacement parts required, according to
inspections of old parts, customer requests, or customers' descriptions of malfunctions. Responds to and
submits all orders via email, fax, phone and online resources. Notifies correct personnel of any changes in
availability of special order parts due to lack of inventory or production through the manufacturer and
provides an alternate solution.
Ensures all warranty work is labeled properly, all forms and documents filled out as instructed and all parts
are in original packaging and sorted using a method of date or repair order number.
Education
Houston Community College Automotive June 2006- April 2008
Northbrook High School August 2002- May 2006
Licensing& Skills
Certified Forklift Operator Certified Overhead Crane Operator
Microsoft Office, Excel, Outlook & Access Problem solving
Ability to self-manage and self-motivated Reliable and flexible