Mike is a results-oriented client executive with expertise in strategic direction, client advocacy, and managing complex client relationships. He ensures open communication and analyzes upcoming changes to keep clients informed. Under Mike's leadership, two major stakeholders successfully migrated platforms. He also seamlessly managed a corporate merger transition ahead of schedule and under budget without client loss. Mike is solution-oriented and respected by customers for his insights, organization, and ability to communicate at all levels.

1. Competency Summary RESULTS - FOCUSED Critical Expertise
“Mike is a results oriented and
honorable business partner. Upon
 Critical focal point for strategic direction and assignment as our Client
client / corporate advocate.
M i k e N u n n a l l y | Consultative & Innovative Client Executive
Executive, Mike ensured lines of
 Promote cross functional / matrix LOB to communication were always
achieve tactical solutions. open. Because of Mike's deep
IPS knowledge, he diligently
 Start – up / turn around expertise analyzed and updated his clients
 Instill confidence / trust / loyalty to C –suite. of any upcoming changes that
 Excels at client satisfaction / account retention may affect our systems or
/ references. financial status.” Cindy Bach
Sr/ Float/Business Analyst
Key Results Career Snapshot
 Immediate impact to key stakeholder’s
SOLUTION ORIENTED
customer satisfaction. Client Executive Viewpointe 2007-2010
 Guided two major stakeholders thru critical “Mike was my point of contact at  “Owned “ JPMorgan Chase, SunTrust, Wells
Viewpointe, responsible for Fargo, relationships
platform migration process.
managing all aspects of Colonial
 Key driver in managing business side of Bank's relationship. Our SVP First Financial Computer Services 1998 -
primary stakeholder through a complete relationship presented numerous 2007
outsource process. challenges for Mike but with his  Expanded company from regional presence to
skill as a Client Executive and his
 Complex client base/corporate merger national scale
knowledge of the business, our
transition seamless –completed ahead of goals were achieved.” Director BancTec, USA 1995 – 1998
schedule – no client loss - under budget. David Moser, VP  Guided key LOB in merger, transition process
 Plan / implement new LOB- exceed 2 year
“I was fortunate to work with Mike as he was one of the colleagues to help introduce me to a new role
projection by 43% and our customer, Wells Fargo. Mike was very insightful and well respected by our customers. Mike
was well organized and able to communicate to many levels of VP and WFC. During the whole
process Mike always gave me the time and included me on all necessary communications and plans
with the bank.” Chuck Smith, Client Executive

2. Mike Nunnally Competency Profile
CONSULTATIVE
STRATEGY
“WIDE & DEEP”
RELATIONSHIP FOCUSED
COMMUNICATIONS
“OUTSIDE THE BOX”
CLIENT
IMPLEMENTATIONS
EMBRACE CHANGE
TACTICAL
LEVERAGING
CREATE VALUE CORPRATE TRANSITION
& GROWTH
CUSTOMER
CLIENT ADVOCATE SATISFACTION &
LOYALTY
CROSS
DRIVE NEW
FUNCTIONAL
PRODUCTS
PROCESS

3. ORGANIC GROWTH
EMPOWERS CLIENT BANKS TO
INTRODUCE NEW SERVICES /
PRODUCTS

4. 2011 MAJOR MILESTONES
NETWORK AND FINANCIAL INSTITUTIONS
SALES AND RELATIONSHIP MANAGEMENT
INCREASED FOCUS ON DRIVE MANAGED SERVICES
DRIVING ORGANIC PRODUCT / CREATE VALUE TO
TRANSACTION AND REVENUE CLIENT
GROWTH
LEVERAGE CORPORATE
CONSULTATIVE SALES CREATE RESOURCES: NEW BUSINESS /
STRATEGY - SIGNIFICANT NEW PRODUCTS / NETWORK
IMPLEMENT / CAPITALIZE SHAREHOLDER OF PRIME RETAIL ATM
VALUE LOCATIONS /
COMMUNICATIONS
NEW PRODUCTS AND SERVICES NEW CLIENT
DEVELOP / IMPLEMENT / IMPLEMENTATIONS – EXCEED
CREATE AWARENESS & NEED / CUSTOMER EXPECTATIONS
GO TO MARKET