Mike is a results-oriented client executive with expertise in strategic direction, client advocacy, and managing complex client relationships. He ensures open communication and analyzes upcoming changes to keep clients informed. Under Mike's leadership, two major stakeholders successfully migrated platforms. He also seamlessly managed a corporate merger transition ahead of schedule and under budget without client loss. Mike is solution-oriented and well respected for his insights and ability to communicate with high-level executives.
People are the chief drivers of great customer experiences. Supporting systems play an enabling role. People with aligned happy lives that is. Grumpy complaning people aint able to
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
CASRO Client Conference - The Practical Application of a CUSTOMER EXPERIENCE Program
Contact me to explore design, development & implementation of similar program for your Firm or Clients.
New Approach to Customer Experience Management CX Pilots
There are ways to lower risk, cost and speed of effectiveness in raising the Customer Experience bar in your organization. This is a focus on developing quick wins to get better #custexp outcomes in shorter time frames.
power point
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Præsentationen her stammer fra et kursus jeg holdte internt i en organisation som ønskede at vide mere om hvad søgemaskineoptimering er og hvordan man udøver det. Jeg berører overfladisk de arbejdsgange der er i SEO så organisationen kan få en forståelse for hvad de eventuelt selv kan arbejde videre med og hvad de bør outsource.
Kurset varede i 2 timer inklusiv en halv times spørgsmål.
People are the chief drivers of great customer experiences. Supporting systems play an enabling role. People with aligned happy lives that is. Grumpy complaning people aint able to
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
CASRO Client Conference - The Practical Application of a CUSTOMER EXPERIENCE Program
Contact me to explore design, development & implementation of similar program for your Firm or Clients.
New Approach to Customer Experience Management CX Pilots
There are ways to lower risk, cost and speed of effectiveness in raising the Customer Experience bar in your organization. This is a focus on developing quick wins to get better #custexp outcomes in shorter time frames.
power point
yapoyapoyapoyapoyapoyayayayayayayayayayayayayyayayayayayayayayayyayyyayayyayayayayyayayayayayyayayayayayayyayayayayayayayayyayayayapaoapapaopopopopopopopopopopoiopopopopopopopoyayayyayayayayayayayayayayyayayayayayyayayayayyayayayayayayayayayazyyyyyyyyyyyyyyyyyyayayayayayaaayyayayayayayayayayayayayayyyyyyyayayayayyyyyyyayayayayyayayayaayayayayaayayayaopopopopopopopopopoi
Præsentationen her stammer fra et kursus jeg holdte internt i en organisation som ønskede at vide mere om hvad søgemaskineoptimering er og hvordan man udøver det. Jeg berører overfladisk de arbejdsgange der er i SEO så organisationen kan få en forståelse for hvad de eventuelt selv kan arbejde videre med og hvad de bør outsource.
Kurset varede i 2 timer inklusiv en halv times spørgsmål.
I recently spoke at the BPO India Forum event on the topic of Workforce productivity & the role of services workforce in BPOs in driving end consumer experience. I have suggested an approach for organizations to achieve significant improvements in service delivery while keeping costs constant, thereby allowing the BPO to achieve non-linear growth.
How to Turn Your Customers into your sales team - TEC 401Iven Frangi
Customer Exprerience presentation called "How to turn your customers into your sales team' by Iven Frangi - April 09. Contact Iven to speak or coach you in customer experience creation and installation in your business. iven@cxm.com.au
Dear Shareholder,
Successful companies choose what they want to do and then they
actually do it better than others. While doing so, they learn and improve.
As we close the year, we can look back and count many things that we
achieved and did well. At the same time, there is tremendous
opportunity ahead.
This past year, we at MphasiS sustained our transformation journey and
sharpened our focus in key areas. We chose our strategy and executed
to plan. While we did this, we looked at improving our profitability. The
combination of operational excellence and improved quality of revenue
helped us achieve this goal.
Our hyper-specialisation journey continues and is generating a higher
quality pipeline. The changing landscape of the services market place
offers us a unique opportunity to surge ahead in our select areas.
In line with the above direction, we are embarking on an exciting journey.
Our next phase of three years will see us drive greater differentiation through several efforts such as:
• Greater investment in Go-to-Market activity while keeping an eye on maintaining our margins. We are confident that this will translate into more investment in Sales, Solutioning and Marketing.
• Be known for having one of the best sales and customer engagement teams. To enable this, we have engaged a top notch consulting firm, which will help with the transformation.
• Achieve leadership in select areas of emerging services. We have chosen Mobility and Advanced Analytics. You will see us making investments in these two areas.
• Invest in building partnerships in chosen solution segments and be known for best-of-breed services in the solution areas. We are going to build a team that will manage this solution business with first class ‘domain experts’.
We are building an engine crucial for our success. This will result in attracting and nurturing world-class professionals.
Our fundamentals are strong and we have demonstrated our strategy in action. This journey is by no means complete. We are excited by the enthusiasm, participation and partnership of employees,customers and shareholders.
We have miles to go and I am confident that some of our efforts today will set a benchmark for the industry in the future.
Regards,
Ganesh Ayyar
CEO
Carnegie Worldwide, Inc. partners with world-class ENERGY/RENEWABLE companies in constant change and growth.
Carnegie Worldwide, Inc. is a boutique firm working within the intersection of Behavior Science and Business Management. Partnering with a select group of clients, we give strategic advice and lead the creation of customized business solutions.
1. Competency Summary RESULTS - FOCUSED Critical Expertise
“Mike is a results oriented and
honorable business partner. Upon
Critical focal point for strategic direction and assignment as our Client
client / corporate advocate.
M i k e N u n n a l l y | Consultative & Innovative Client Executive
Executive, Mike ensured lines of
Promote cross functional / matrix LOB to communication were always
achieve tactical solutions. open. Because of Mike's deep
IPS knowledge, he diligently
Start – up / turn around expertise analyzed and updated his clients
Instill confidence / trust / loyalty to C –suite. of any upcoming changes that
Excels at client satisfaction / account retention may affect our systems or
/ references. financial status.” Cindy Bach
Sr/ Float/Business Analyst
Key Results Career Snapshot
Immediate impact to key stakeholder’s
SOLUTION ORIENTED
customer satisfaction. Client Executive Viewpointe 2007-2010
Guided two major stakeholders thru critical “Mike was my point of contact at “Owned “ JPMorgan Chase, SunTrust, Wells
Viewpointe, responsible for Fargo, relationships
platform migration process.
managing all aspects of Colonial
Key driver in managing business side of Bank's relationship. Our SVP First Financial Computer Services 1998 -
primary stakeholder through a complete relationship presented numerous 2007
outsource process. challenges for Mike but with his Expanded company from regional presence to
skill as a Client Executive and his
Complex client base/corporate merger national scale
knowledge of the business, our
transition seamless –completed ahead of goals were achieved.” Director BancTec, USA 1995 – 1998
schedule – no client loss - under budget. David Moser, VP Guided key LOB in merger, transition process
Plan / implement new LOB- exceed 2 year
“I was fortunate to work with Mike as he was one of the colleagues to help introduce me to a new role
projection by 43% and our customer, Wells Fargo. Mike was very insightful and well respected by our customers. Mike
was well organized and able to communicate to many levels of VP and WFC. During the whole
process Mike always gave me the time and included me on all necessary communications and plans
with the bank.” Chuck Smith, Client Executive
2. Mike Nunnally Competency Profile
CONSULTATIVE
STRATEGY
“WIDE & DEEP”
RELATIONSHIP FOCUSED
COMMUNICATIONS
“OUTSIDE THE BOX”
CLIENT
IMPLEMENTATIONS
EMBRACE CHANGE
TACTICAL
LEVERAGING
CREATE VALUE CORPRATE TRANSITION
& GROWTH
CUSTOMER
CLIENT ADVOCATE SATISFACTION &
LOYALTY
CROSS
DRIVE NEW
FUNCTIONAL
PRODUCTS
PROCESS
4. 2011 MAJOR MILESTONES
NETWORK AND FINANCIAL INSTITUTIONS
SALES AND RELATIONSHIP MANAGEMENT
INCREASED FOCUS ON DRIVE MANAGED SERVICES
DRIVING ORGANIC PRODUCT / CREATE VALUE TO
TRANSACTION AND REVENUE CLIENT
GROWTH
LEVERAGE CORPORATE
CONSULTATIVE SALES CREATE RESOURCES: NEW BUSINESS /
STRATEGY - SIGNIFICANT NEW PRODUCTS / NETWORK
IMPLEMENT / CAPITALIZE SHAREHOLDER OF PRIME RETAIL ATM
VALUE LOCATIONS /
COMMUNICATIONS
NEW PRODUCTS AND SERVICES NEW CLIENT
DEVELOP / IMPLEMENT / IMPLEMENTATIONS – EXCEED
CREATE AWARENESS & NEED / CUSTOMER EXPECTATIONS
GO TO MARKET