The Analytics CRM Accelerator for Microsoft Dynamics CRM provides companies with a full-featured analytics platform that spans marketing, sales, and customer service. It helps users improve customer satisfaction, gain customer loyalty, and increase profitability with every interaction. The accelerator is built on Microsoft SQL Server and utilizes SQL Server analytics and reporting to enable customers to create, tune, and configure their analytics solutions using existing resources.
Power your Marketing Productivity - Microsoft Dynamics CRMNerea
Microsoft Dynamics CRM allows marketers to optimize efforts using flexible segmentation tools, intuitive campaign management, and insightful analytics to increase effectiveness. It provides marketers with a powerful CRM solution that integrates with Microsoft Outlook and Office. The software helps drive marketing efficiency through automated workflows, consistent follow-up, and enabling synergy with sales. Microsoft Dynamics CRM also helps target the right prospects through a 360-degree customer view, powerful segmentation, and data analytics.
With the right CRM comes the opportunity for Along the way, IT managers need an integratedcompanies to really get to know their customers, set of technologies—from websites to databasestheir needs, preferences and their buying and data mining tools—to make it work.patterns.
Pivotal CRM for Institutional Asset Management provides a CRM solution tailored for institutional asset managers to improve client relationships, increase efficiency and productivity, and gain strategic insights. It offers features for collaboration, automated workflows, a unified client view, and analytics to help asset managers deliver superior service, retain clients, and grow assets under management. The CRM can be customized and also draws on industry best practices to fit the unique needs of asset management firms.
Sage CRM provides sales teams with tools to improve performance including:
1) An interactive dashboard that gives instant access to key customer information and enables customization.
2) Opportunity management capabilities to track leads and assign responsibilities.
3) Reporting and forecasting tools to monitor performance and quotas.
Powered by Microsoft Dynamics CRM 2011, xRM4Legal IP Management for Microsoft Dynamics CRM is an effective, easy-to-use and affordable IP Management System for use by law firms and corporate IP departments.
CDC MarketFirst Analytics provides marketers with a powerful analytics engine and integrated tools to analyze marketing campaign performance and monitor results in real-time. It features customizable dashboards, pre-built reports, alerts and the ability to drill down into metrics to optimize campaigns and resources. The solution aims to help users make faster, data-driven decisions to improve results and accountability with minimal IT impact or costs.
Sage CRM is a web-based customer relationship management software that allows companies to manage customer interactions across sales, marketing, and customer service. It provides features like account and contact management, sales forecasting, marketing campaign tools, customer service case tracking, and integrations with Microsoft Exchange and ERP software. The software aims to improve business processes, enable closer customer relationships, and increase revenues while decreasing costs through its easy-to-use interactive dashboard.
Power your Marketing Productivity - Microsoft Dynamics CRMNerea
Microsoft Dynamics CRM allows marketers to optimize efforts using flexible segmentation tools, intuitive campaign management, and insightful analytics to increase effectiveness. It provides marketers with a powerful CRM solution that integrates with Microsoft Outlook and Office. The software helps drive marketing efficiency through automated workflows, consistent follow-up, and enabling synergy with sales. Microsoft Dynamics CRM also helps target the right prospects through a 360-degree customer view, powerful segmentation, and data analytics.
With the right CRM comes the opportunity for Along the way, IT managers need an integratedcompanies to really get to know their customers, set of technologies—from websites to databasestheir needs, preferences and their buying and data mining tools—to make it work.patterns.
Pivotal CRM for Institutional Asset Management provides a CRM solution tailored for institutional asset managers to improve client relationships, increase efficiency and productivity, and gain strategic insights. It offers features for collaboration, automated workflows, a unified client view, and analytics to help asset managers deliver superior service, retain clients, and grow assets under management. The CRM can be customized and also draws on industry best practices to fit the unique needs of asset management firms.
Sage CRM provides sales teams with tools to improve performance including:
1) An interactive dashboard that gives instant access to key customer information and enables customization.
2) Opportunity management capabilities to track leads and assign responsibilities.
3) Reporting and forecasting tools to monitor performance and quotas.
Powered by Microsoft Dynamics CRM 2011, xRM4Legal IP Management for Microsoft Dynamics CRM is an effective, easy-to-use and affordable IP Management System for use by law firms and corporate IP departments.
CDC MarketFirst Analytics provides marketers with a powerful analytics engine and integrated tools to analyze marketing campaign performance and monitor results in real-time. It features customizable dashboards, pre-built reports, alerts and the ability to drill down into metrics to optimize campaigns and resources. The solution aims to help users make faster, data-driven decisions to improve results and accountability with minimal IT impact or costs.
Sage CRM is a web-based customer relationship management software that allows companies to manage customer interactions across sales, marketing, and customer service. It provides features like account and contact management, sales forecasting, marketing campaign tools, customer service case tracking, and integrations with Microsoft Exchange and ERP software. The software aims to improve business processes, enable closer customer relationships, and increase revenues while decreasing costs through its easy-to-use interactive dashboard.
The Pivotal Service Suite is a CRM solution that enables companies to create cost-effective customer support centers. It includes modules for service request management, contact centers, field service, self-service websites, and analytics. The suite integrates sales, marketing, and service to provide personalized customer interactions across all channels. This improves customer service while reducing costs through increased efficiencies.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
This document discusses Pivotal CRM software for the home building and real estate industries. It describes how Pivotal CRM provides tools to attract and manage high-quality leads, streamline the sales process, and deliver outstanding customer care. It highlights how Pivotal CRM fits the specific needs of these industries with integrated solutions for marketing, sales, and customer service tailored to their business processes.
Customer relationship management (CRM) involves using customer data and integrating processes across channels to manage customer relationships, increase loyalty, and drive repetitive sales. Key aspects of CRM include collecting consistent customer data, reengineering processes to use that data, and integrating applications and channels to provide a unified view of customers. Establishing a successful CRM system requires changes to organizational processes, data management, and applications to fully integrate customer information and ensure all functions can effectively manage relationships.
Microsoft Dynamics CRM and ERP solutions can provide a return on investment within the first year through several key strategies:
1) Boosting sales by retaining customers, maximizing revenue opportunities, and streamlining sales processes.
2) Providing business intelligence through real-time visibility, aligning business units, and reporting/tracking capabilities.
3) Offering cloud hosting options that reduce costs while providing flexibility and choice in deployment.
4) Functioning as an all-in-one product that increases existing systems' potential through seamless integration.
5) Giving competitive advantages like improving customer service capabilities.
This document provides an overview of CRM solutions from ZY Connect, including their offerings of Microsoft Dynamics CRM implementations. ZY Connect is a business management solutions specialist that designs and implements CRM processes and systems to help companies stay connected across departments and with customers, vendors, and partners. They offer CRM implementations, customizations, upgrades, training, and third-party plug-ins. Their team of Microsoft-certified professionals have extensive experience implementing on-premises and online/cloud versions of Microsoft Dynamics CRM.
The document describes features of Microsoft Dynamics CRM that can help optimize sales efforts. It discusses capabilities for sales force automation, planning territories and teams, managing leads, tracking opportunities, streamlining account management, integrating with Microsoft Office applications, tracking sales pipelines, using workflows to automate processes, accessing data mobilely, and performing analytics.
In Sight Multichannel Performance Management Platform 2013Gseed161
360'CRM is a CRM consulting firm that provides call center solutions and customer experience optimization. It offers advisory services, CRM applications, IP telephony products, and digital recording services. 360'CRM's InSight platform enables performance management across marketing, sales, and service channels through analytics, collaboration tools, and sales/service performance managers. The platform sources data from different systems to provide aggregated and transaction-level performance visibility.
Pivotal CRM Integration Solutions provides a framework to integrate customer data across different business systems and applications. This helps create a single view of the customer and share critical information enterprise-wide. The framework uses a combination of solutions like middleware, adapters and web services to integrate CRM systems with other applications. It addresses challenges like integrating data from various sources and formats, connecting different departmental software, and merging customer interaction channels.
iTradeNetwork provides purchasing services and software-as-a-service procurement technology solutions that can help businesses reduce costs, increase revenue, improve compliance, and strengthen supplier relationships. Their modular approach allows clients to outsource their entire purchasing process or individual elements to access industry expertise, leading technology, and realize quick savings and operational efficiencies through strategic sourcing, category management, and an online purchase-to-pay system. Case studies demonstrate iTradeNetwork has successfully delivered double-digit cost savings for hospitality clients within 12 months through strategic planning, improved range management, and leveraging aggregate spend.
The document describes new features and enhancements in Sage CRM v7.1. Key highlights include improved ease-of-use, customization and deployment options. New features include enhanced Microsoft Exchange integration, marketing campaign management tools, interactive dashboards, report visualizations and mobile access via iPhone. The updated Sage CRM aims to help users communicate, collaborate and compete more effectively.
Oracle's Siebel CRM On Demand offers a comprehensive customer relationship management (CRM) solution delivered as an on-demand service. It goes beyond basic sales, marketing, and service automation to provide advanced analytics, industry-specific editions, and a built-in virtual contact center. Siebel CRM On Demand aims to unlock more customer value than other CRM solutions by giving users tools to make better business decisions faster and provide superior customer service with minimal overhead.
Building a service excellence with ms dynamics crm phua chieh sze cccMicrosoft Singapore
This document discusses how Microsoft Dynamics CRM can help improve marketing and sales productivity. It outlines typical business challenges in marketing like lack of ROI insight and poor data quality. It then describes how Dynamics CRM addresses these with capabilities for planning, data management, campaign management, and analytics. Similar sales challenges and Dynamics CRM components for opportunities, territories and analytics are covered. The document emphasizes benefits like increased productivity, collaboration and insights for teams.
1) Organizations are placing renewed emphasis on customer retention and cost cutting due to economic challenges, leading them to examine contact management (CM) and customer relationship management (CRM) solutions.
2) CM solutions are designed for individual or team productivity and sales automation, while CRM solutions are multi-module systems of record for all customer interactions.
3) The choice between CM and CRM often depends on a company's sales interaction model and key business challenges - for example, a one-to-many model may prefer a CM, while many-to-one may choose a CRM.
Microsoft Dynamics CRM helps industrial equipment manufacturers gain insights into customer needs to manage complex sales cycles and improve customer satisfaction. It enables collaboration across engineering, production, sales, and service teams. CRM also improves order speed and accuracy by connecting customer information with configuration, pricing, and production data. Additionally, it increases service profitability by automating service processes like maintenance notifications and offers customers self-service options.
Maximizer CRM 11 includes new features to provide real-time business insights across various areas including sales, marketing, and mobility. Key updates include wizard-driven dashboards for executives to view KPIs, sales quota management and opportunity monitoring tools, an online campaign manager for marketing, and an intuitive mobile interface for BlackBerry smartphones. The new version aims to help users make better business decisions, optimize revenue generation, execute effective marketing campaigns, and collaborate efficiently on the go.
The document summarizes Microsoft Dynamics CRM, a customer relationship management software. It discusses how CRM is important for managing the customer lifecycle and driving business success. It then outlines some of Microsoft Dynamics CRM's key features, including an easy user experience, configurable workflows, integration capabilities, and its use by over 15,500 customers globally across industries like telecommunications, banking, and retail.
Using customer data and collaboration across departments, banks can improve operational efficiency, reduce risk, and increase customer loyalty. By consolidating customer information from multiple channels, banks can gain a 360-degree view of each customer to better understand their needs, behaviors, and profitability. This allows banks to provide personalized service, cross-sell additional products, and implement retention strategies. Additionally, providing tools that facilitate collaboration between departments helps automate processes and improves customer service across channels while reducing costs. Integrated customer relationship management systems like Microsoft Dynamics CRM integrate with existing systems and provide intuitive interfaces to help banks optimize opportunities, manage relationships, and drive business success.
Exploring the Comprehensive Features of Dynamics 365 Business CentralBusiness Experts Gulf
A single source of truth for all of your company's data will be established thanks to Dynamics 365 Business Central. This implies that your data is kept in a safe, central location that is regularly updated with the most recent information. By using this, the entire organization is able to make choices and produce financial reports using the same data.
Website - https://www.bemea.com/microsoft-dynamic-365-business-central/
Customer Relationship Management (CRM) helps to develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help our clients accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships and enhance the economic value of their brands.
This document discusses Microsoft Dynamics ERP solutions for business success and improving operations. It outlines the various Microsoft Dynamics products for financial management, supply chain management, business intelligence, and other functions. It then compares Microsoft Dynamics to other ERP systems and explains why businesses choose Microsoft Dynamics for its ability to scale with growth, low cost of ownership, and integration capabilities. Finally, it highlights how Microsoft Dynamics can improve sales planning, close deals faster, track contracts, and empower sales teams.
CRM implementation approach for salesforce.com by smarsysChristophe Arn
The document discusses implementing a CRM strategy using Salesforce, including an overview of CRM and the Salesforce platform, benefits and challenges of CRM implementation, and a recommended approach for analyzing needs, implementing the system, and ensuring user adoption. It provides details on Salesforce editions, implementation best practices, and services available from Smarsys to assist with implementation. The presentation recommends the Salesforce Professional edition and Smarsys adoption services to address implementation challenges.
The Pivotal Service Suite is a CRM solution that enables companies to create cost-effective customer support centers. It includes modules for service request management, contact centers, field service, self-service websites, and analytics. The suite integrates sales, marketing, and service to provide personalized customer interactions across all channels. This improves customer service while reducing costs through increased efficiencies.
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
This document discusses Pivotal CRM software for the home building and real estate industries. It describes how Pivotal CRM provides tools to attract and manage high-quality leads, streamline the sales process, and deliver outstanding customer care. It highlights how Pivotal CRM fits the specific needs of these industries with integrated solutions for marketing, sales, and customer service tailored to their business processes.
Customer relationship management (CRM) involves using customer data and integrating processes across channels to manage customer relationships, increase loyalty, and drive repetitive sales. Key aspects of CRM include collecting consistent customer data, reengineering processes to use that data, and integrating applications and channels to provide a unified view of customers. Establishing a successful CRM system requires changes to organizational processes, data management, and applications to fully integrate customer information and ensure all functions can effectively manage relationships.
Microsoft Dynamics CRM and ERP solutions can provide a return on investment within the first year through several key strategies:
1) Boosting sales by retaining customers, maximizing revenue opportunities, and streamlining sales processes.
2) Providing business intelligence through real-time visibility, aligning business units, and reporting/tracking capabilities.
3) Offering cloud hosting options that reduce costs while providing flexibility and choice in deployment.
4) Functioning as an all-in-one product that increases existing systems' potential through seamless integration.
5) Giving competitive advantages like improving customer service capabilities.
This document provides an overview of CRM solutions from ZY Connect, including their offerings of Microsoft Dynamics CRM implementations. ZY Connect is a business management solutions specialist that designs and implements CRM processes and systems to help companies stay connected across departments and with customers, vendors, and partners. They offer CRM implementations, customizations, upgrades, training, and third-party plug-ins. Their team of Microsoft-certified professionals have extensive experience implementing on-premises and online/cloud versions of Microsoft Dynamics CRM.
The document describes features of Microsoft Dynamics CRM that can help optimize sales efforts. It discusses capabilities for sales force automation, planning territories and teams, managing leads, tracking opportunities, streamlining account management, integrating with Microsoft Office applications, tracking sales pipelines, using workflows to automate processes, accessing data mobilely, and performing analytics.
In Sight Multichannel Performance Management Platform 2013Gseed161
360'CRM is a CRM consulting firm that provides call center solutions and customer experience optimization. It offers advisory services, CRM applications, IP telephony products, and digital recording services. 360'CRM's InSight platform enables performance management across marketing, sales, and service channels through analytics, collaboration tools, and sales/service performance managers. The platform sources data from different systems to provide aggregated and transaction-level performance visibility.
Pivotal CRM Integration Solutions provides a framework to integrate customer data across different business systems and applications. This helps create a single view of the customer and share critical information enterprise-wide. The framework uses a combination of solutions like middleware, adapters and web services to integrate CRM systems with other applications. It addresses challenges like integrating data from various sources and formats, connecting different departmental software, and merging customer interaction channels.
iTradeNetwork provides purchasing services and software-as-a-service procurement technology solutions that can help businesses reduce costs, increase revenue, improve compliance, and strengthen supplier relationships. Their modular approach allows clients to outsource their entire purchasing process or individual elements to access industry expertise, leading technology, and realize quick savings and operational efficiencies through strategic sourcing, category management, and an online purchase-to-pay system. Case studies demonstrate iTradeNetwork has successfully delivered double-digit cost savings for hospitality clients within 12 months through strategic planning, improved range management, and leveraging aggregate spend.
The document describes new features and enhancements in Sage CRM v7.1. Key highlights include improved ease-of-use, customization and deployment options. New features include enhanced Microsoft Exchange integration, marketing campaign management tools, interactive dashboards, report visualizations and mobile access via iPhone. The updated Sage CRM aims to help users communicate, collaborate and compete more effectively.
Oracle's Siebel CRM On Demand offers a comprehensive customer relationship management (CRM) solution delivered as an on-demand service. It goes beyond basic sales, marketing, and service automation to provide advanced analytics, industry-specific editions, and a built-in virtual contact center. Siebel CRM On Demand aims to unlock more customer value than other CRM solutions by giving users tools to make better business decisions faster and provide superior customer service with minimal overhead.
Building a service excellence with ms dynamics crm phua chieh sze cccMicrosoft Singapore
This document discusses how Microsoft Dynamics CRM can help improve marketing and sales productivity. It outlines typical business challenges in marketing like lack of ROI insight and poor data quality. It then describes how Dynamics CRM addresses these with capabilities for planning, data management, campaign management, and analytics. Similar sales challenges and Dynamics CRM components for opportunities, territories and analytics are covered. The document emphasizes benefits like increased productivity, collaboration and insights for teams.
1) Organizations are placing renewed emphasis on customer retention and cost cutting due to economic challenges, leading them to examine contact management (CM) and customer relationship management (CRM) solutions.
2) CM solutions are designed for individual or team productivity and sales automation, while CRM solutions are multi-module systems of record for all customer interactions.
3) The choice between CM and CRM often depends on a company's sales interaction model and key business challenges - for example, a one-to-many model may prefer a CM, while many-to-one may choose a CRM.
Microsoft Dynamics CRM helps industrial equipment manufacturers gain insights into customer needs to manage complex sales cycles and improve customer satisfaction. It enables collaboration across engineering, production, sales, and service teams. CRM also improves order speed and accuracy by connecting customer information with configuration, pricing, and production data. Additionally, it increases service profitability by automating service processes like maintenance notifications and offers customers self-service options.
Maximizer CRM 11 includes new features to provide real-time business insights across various areas including sales, marketing, and mobility. Key updates include wizard-driven dashboards for executives to view KPIs, sales quota management and opportunity monitoring tools, an online campaign manager for marketing, and an intuitive mobile interface for BlackBerry smartphones. The new version aims to help users make better business decisions, optimize revenue generation, execute effective marketing campaigns, and collaborate efficiently on the go.
The document summarizes Microsoft Dynamics CRM, a customer relationship management software. It discusses how CRM is important for managing the customer lifecycle and driving business success. It then outlines some of Microsoft Dynamics CRM's key features, including an easy user experience, configurable workflows, integration capabilities, and its use by over 15,500 customers globally across industries like telecommunications, banking, and retail.
Using customer data and collaboration across departments, banks can improve operational efficiency, reduce risk, and increase customer loyalty. By consolidating customer information from multiple channels, banks can gain a 360-degree view of each customer to better understand their needs, behaviors, and profitability. This allows banks to provide personalized service, cross-sell additional products, and implement retention strategies. Additionally, providing tools that facilitate collaboration between departments helps automate processes and improves customer service across channels while reducing costs. Integrated customer relationship management systems like Microsoft Dynamics CRM integrate with existing systems and provide intuitive interfaces to help banks optimize opportunities, manage relationships, and drive business success.
Exploring the Comprehensive Features of Dynamics 365 Business CentralBusiness Experts Gulf
A single source of truth for all of your company's data will be established thanks to Dynamics 365 Business Central. This implies that your data is kept in a safe, central location that is regularly updated with the most recent information. By using this, the entire organization is able to make choices and produce financial reports using the same data.
Website - https://www.bemea.com/microsoft-dynamic-365-business-central/
Customer Relationship Management (CRM) helps to develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help our clients accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships and enhance the economic value of their brands.
This document discusses Microsoft Dynamics ERP solutions for business success and improving operations. It outlines the various Microsoft Dynamics products for financial management, supply chain management, business intelligence, and other functions. It then compares Microsoft Dynamics to other ERP systems and explains why businesses choose Microsoft Dynamics for its ability to scale with growth, low cost of ownership, and integration capabilities. Finally, it highlights how Microsoft Dynamics can improve sales planning, close deals faster, track contracts, and empower sales teams.
CRM implementation approach for salesforce.com by smarsysChristophe Arn
The document discusses implementing a CRM strategy using Salesforce, including an overview of CRM and the Salesforce platform, benefits and challenges of CRM implementation, and a recommended approach for analyzing needs, implementing the system, and ensuring user adoption. It provides details on Salesforce editions, implementation best practices, and services available from Smarsys to assist with implementation. The presentation recommends the Salesforce Professional edition and Smarsys adoption services to address implementation challenges.
The document discusses customer relationship management (CRM) and its evolution with technology. It explains that CRM aims to optimize profitability through enhanced customer satisfaction, automating and enhancing customer-centric processes. eCRM expands traditional CRM by integrating electronic channels like web and wireless technologies. Effective eCRM requires understanding customers, capturing and analyzing data, and providing personalized, targeted experiences across channels to improve customer retention and reduce costs.
Merit Event - Customer Relationship Management - What are the Benefits?|guest68ea87
Microsoft CRM 1.2 was launched earlier this year and is being targeted at small to medium sized businesses (from 25 to 500 users) who have a need to develop more profitable customer relationships.
Microsoft say the product is innovative, easy to use and integrates well with existing software (Office, Outlook and SQL for example).
However, CRM as a business strategy is not always well understood by SME’s who may feel it is more appropriate for larger organisations.
Our event plans to explains the benefits and potential drawbacks of CRM and the features of Microsoft CRM product.
CRM technology – what is required
Microsoft CRM – they key benefits for SMEs
MS CRM – the key components
MS CRM – automated lead gathering
MS CRM – sales force automation
MS CRM – automating customer service
MS CRM – management reporting
Merit Event - Customer Relationship Management - What are the benefits?meritnorthwest
Microsoft CRM 1.2 was launched earlier this year and is being targeted at small to medium sized businesses (from 25 to 500 users) who have a need to develop more profitable customer relationships.
Microsoft say the product is innovative, easy to use and integrates well with existing software (Office, Outlook and SQL for example).
However, CRM as a business strategy is not always well understood by SME’s who may feel it is more appropriate for larger organisations.
Our event plans to explains the benefits and potential drawbacks of CRM and the features of Microsoft CRM product.
CRM technology – what is required
Microsoft CRM – they key benefits for SMEs
MS CRM – the key components
MS CRM – automated lead gathering
MS CRM – sales force automation
MS CRM – automating customer service
MS CRM – management reporting
Microsoft Dynamics NAV is an ERP solution designed for small and medium businesses that provides tools to simplify business processes and gain better control. It has an intuitive interface based on Microsoft Office and open architecture for fast implementation. Dynamics NAV can automate key processes, improve efficiency, and provide role-based data views. FastStreamTech offers services including implementation, customization, integration, and support for Dynamics NAV.
Strategic Insights Transforming Your Business with CRM-Enabled Data Analysis ...itsolutionssolved
Ever wondered how businesses skyrocket their success rates in customer service, sales and product innovation? The answer lies in harnessing the power of CRM analytics. Let's embark on a journey to explore the nuances of collecting, analysing and interpreting CRM data to drive informed business decisions.
Here we explain with the use of Dynamics 365, you can manage your accounts, deals, administration, and tasks to streamline business processes, improve client connections, and enable growth. Here some info, benefits and advantages explain to you can understand and select the right CRM for your business.
This document discusses customer relationship management (CRM) and customer experience (CX) management. It defines CRM as a system for managing interactions with current and future customers through sales, marketing, customer service and technical support. Key characteristics of CRM include relationship management, sales force automation, use of data warehouse technology, and opportunity management. Implementing CRM involves analyzing, planning, implementing, testing, deploying and training. CX management focuses on creating complete customer profiles, personalizing interactions, and providing the right information at the right time. Benefits include strengthening brands, boosting revenue and loyalty, and lowering costs.
Our ERP products integrate all facets of a business and provide real-time visibility to help businesses make the best decisions. They accelerate business growth, improve productivity and efficiency, and transform businesses. Our customizable, web-based ERP solutions are based on Oracle and provide real-time costing. Our CRM solutions strengthen customer relationships through contact management, customer service tools, and retention initiatives. Business intelligence solutions gather and analyze data to measure performance, support analysis and decision making, and enable knowledge management.
CRM has evolved from initial door-to-door sales forces to mass marketing and then targeted marketing using direct mail and telemarketing. The latest evolution is customer relationship management (CRM), which uses latest technologies to focus on managing the entire customer lifecycle from acquisition to retention. CRM involves understanding customers, applying that knowledge to marketing strategies, and differentiating customer treatment based on preferences. It promises to help companies get to know customers better in order to retain the right customers and maximize profit.
CRMNEXT's corporate banking simplifies on-boarding with digital capabilities by quick, easy, seamless and painless on-boarding. It helps in greater account opening satisfaction with streamlined cross channel approach.
This document provides guidance on how to choose a Customer Relationship Management (CRM) system. It discusses understanding what CRM is and its benefits. It also provides tips for getting started with the selection process, such as building a business case, forming a project team, and examining current processes. The document outlines important factors to consider, such as evaluating vendors, ensuring the system is user-friendly, and planning implementation and training.
Similar to Microsoft Dynamics CRM - Accelerator Analytics Datasheet (20)
Migrating its entire virtualized environment from VMware to Hyper-V has helped Miele & Cie, an appliance manufacturer shrink its server space by more than 50 percent and improve productivity.
To add to the new flexible and energy-efficient data center, Miele has also ‘saved an estimated 35 percent in licensing costs by going with a Microsoft virtualization solution’.
Hyper-V has helped AcXess fill that much needed virtualization gap with an improvised and more competent functionality and reduced data center and hardware costs.
According to Tom Elowson, President and Cofounder, AcXess, “Hyper-V has made all the difference. It is amazing to think we have grown our business 300 percent over the last few years with Hyper-V. ”
The article discusses a new data analysis tool called Data Quest that was released in February 2011. Data Quest allows users to easily visualize, analyze, and share insights from their data through an intuitive web interface without needing any specialized programming skills. It aims to make big data accessible to all users by handling complex analytics tasks behind the scenes and presenting results in a simple, visual format.
There are many misconceptions surrounding Cloud Computing and what it has to offer.
Tell apart the facts from the myths with Cloud Computing Myth Busters and develop a deeper understanding of the Cloud.
Download Myth Busters >>
The document is a report on a survey of CFOs and senior finance professionals regarding their perceptions of cloud computing. Some key findings of the survey include:
- Over 30% of respondents are already using or considering using cloud computing, seeing benefits like reduced upfront costs, increased flexibility, and competitive advantage. However, security and compliance concerns remain an impediment.
- While cloud computing can offer savings and process flexibility, CFOs need to be convinced it is proven and addresses issues like security, compliance, and loss of control.
- Responsibility for implementing cloud solutions is seen as both the CFO's role for costs and the CIO's role for technology. More education is needed on cloud
The document discusses the economics driving the shift from client/server computing to cloud computing. It argues that large-scale cloud data centers can achieve significant economies of scale through supply-side factors like lower electricity costs and labor costs, as well as demand-side factors like smoothing variability in resource demand through aggregation of multiple variable workloads. By pooling server resources and standardizing hardware, cloud computing can improve utilization rates and lower costs compared to traditional client/server models with dispersed data centers.
The document provides an overview of Microsoft's cloud computing solutions and how they can help businesses navigate technological change. It discusses how Microsoft's cloud services allow businesses to scale applications, connect employees virtually, create collaboration hubs, and transform IT services. The document invites readers to explore more about how Microsoft's cloud solutions can help businesses be ready for change and take control through "cloud power".
TicTacTi Advertising Improves by 400% by Adopting to Cloud Computing Case StudyMicrosoft Private Cloud
TicTacTi is an Israeli advertising technology company that provides interactive advertising solutions for games and videos. To meet increasing demand and improve performance, TicTacTi implemented its technology on the Windows Azure cloud computing platform. This allowed TicTacTi to scale on demand, reduced its IT workload, and eliminated infrastructure costs. TicTacTi now benefits from faster time-to-market, improved product performance, and significant cost savings due to Windows Azure's scalability, redundancy, and Microsoft development tools.
REEDS Jeweller Moves to Online Services to Boost Productivity and Cut Costs b...Microsoft Private Cloud
REEDS Jewelers, a jewelry retailer with 67 stores, moved its communications infrastructure to Microsoft Online Services to boost productivity and reduce costs. This transition allowed REEDS to [1] reduce hosting costs by 90% and email support by 80%, [2] provide employees access to communications tools anywhere to collaborate more efficiently, and [3] free up corporate and store employee time previously spent on communications to instead focus on marketing, sales, and other strategic priorities. The transition involved migrating email and collaboration tools to the cloud-based Microsoft Online Services and took only 3 months to complete with assistance from Microsoft partners.
Godiva Chocolatier Saves $250,000 Annually by Moving Email to Cloud Case StudyMicrosoft Private Cloud
Godiva Chocolatier migrated its 1,400 employees from an aging IBM Lotus Notes email system to Microsoft Online Services to reduce costs and improve user experience. By moving to cloud-based email hosted by Microsoft, Godiva saved $250,000 annually in email maintenance and support fees. Users also gained a more modern interface using Outlook that improved productivity. The IT team's workload was reduced as Microsoft handled software upgrades and infrastructure scaling.
Aviva Insurance Enhanced its Global Communication and Collaboration with Micr...Microsoft Private Cloud
Aviva, a global insurance company with 54,000 employees, implemented Microsoft Office SharePoint Online to improve global collaboration and knowledge sharing. Working with Microsoft Services, Aviva deployed the solution across 28 countries in just 142 days, half of the original projected time and budget. The new platform provides a user-friendly social intranet, centralized information access, and a foundation for future applications to further unite Aviva's global organization.
Microsoft Windows Server 2008 R2 - Upgrading from Windows 2000 to Server 2008...Microsoft Private Cloud
This document provides an overview of migrating from Windows 2000 Server to Windows Server 2008 R2. It discusses the benefits of upgrading such as improved security, compliance with standards, new capabilities like virtualization and DirectAccess. It recommends choosing an edition equivalent to Windows 2000 Server, like Windows Server 2008 R2 Standard. Special considerations for Active Directory include upgrading domain controllers and raising domain/forest functional levels.
Simplify Your IT Management with Microsoft SharePoint Online: WhitepaperMicrosoft Private Cloud
Microsoft SharePoint Online Standard provides collaboration and content management capabilities through a hosted web-based platform. It includes 250MB of storage per user with a maximum of 1TB per tenant. Key features include team sites, document libraries, lists, workflows, and integration with Microsoft Office. It also offers mobile access and a deskless worker license for limited functionality without a desktop PC.
Engage Customers through Real Time Meetings with Microsoft Office Live Meetin...Microsoft Private Cloud
- Microsoft Office Live Meeting is a web conferencing service available to Microsoft Online Services customers. It allows organizations to conduct online meetings, training sessions, and events.
- The service provides reliable, enterprise-class web conferencing with 99.9% uptime availability and always-on SSL encryption. It enables connected organizations through online collaboration.
- Live Meeting offers engagement features like integrated audio, video, and media capabilities to keep attendees engaged in meetings and presentations. It provides a choice of Windows-based or web-based client access.
Get Instant Messaging and Presence Functionality with Microsoft Office Commun...Microsoft Private Cloud
This document provides an overview of the Office Communications Online Standard service from Microsoft. It allows users to securely instant message and see presence information indicating availability of other users. Key features include instant messaging, presence integration with Microsoft Office applications, remote access, and service administration through a web interface. The service is hosted by Microsoft and provides business-class reliability without the burden of managing on-premise infrastructure.
Deployment Guide for Business Productivity Online Standard Suite: WhitepaperMicrosoft Private Cloud
The Diagnostics Assistant is an interactive tool that helps troubleshoot common issues with
Microsoft Online Services. It guides you through a series of questions to help identify the root cause of
the issue and provides recommendations for resolution.
Diagnostics and Logging Support Toolkit
The Diagnostics and Logging Support Toolkit (DLST) is a command-line tool that collects diagnostic
information from Microsoft Online Services. It helps support engineers diagnose issues by collecting logs
and configuration details without requiring direct access to your tenant.
To use the DLST, your service administrator must download the toolkit executable to a client computer
and run it. The DLST prompts for credentials to authenticate to your Microsoft Online Services tenant. It
then collects logs and other diagnostic
Communicate Easily with Others in Different Locations with Microsoft Office C...Microsoft Private Cloud
Microsoft Office Communications Online Dedicated provides businesses with a secure alternative to public instant messaging tools. It allows users to take advantage of instant messaging, presence, voice, and collaboration capabilities without having to manage their own infrastructure. The solution provides unified communications across different programs and devices to help dispersed teams communicate easily. Servers are dedicated to each customer and located in Microsoft data centers worldwide for high availability.
Introduction to Microsoft SharePoint Online Capabilities, Security, Deploymen...Microsoft Private Cloud
SharePoint Online Standard Technical Overview provides details on Microsoft's SharePoint Online Standard offering, including:
- Key capabilities like collaboration, portal, search, content management, forms, and business intelligence features available in both the online and on-premises versions.
- Security and availability features including multi-layer data protection across geo-redundant data centers, backup and restore, and a 99.9% uptime SLA.
- Simplified management through a unified administration center and always up-to-date software.
- Flexible deployment options including standard and dedicated instances, online and on-premises coexistence, and data migration tools.
This document discusses Microsoft's cloud-based communications solutions, including Communications Online and Office Live Meeting. It describes the key capabilities available today, such as instant messaging, presence, and online meetings. It also outlines new features and capabilities that will be introduced in the next version, including an improved unified user experience across IM, calling, and meetings. Finally, it discusses deployment options for organizations, whether using Communications Online fully in the cloud or with an on-premises Communications Server deployment for full enterprise voice functionality.
Reduce Capital & Operational Expenses with Business Productivity Online SuiteMicrosoft Private Cloud
The document introduces Microsoft's Business Productivity Online Suite (Dedicated), which provides enterprise software like Exchange, SharePoint, and Communications hosted by Microsoft via subscription. Key benefits include rich familiar features, choice in on-premises or cloud deployments, and enterprise-class security and services. The suite offers capabilities like email, document sharing, web conferencing, and mobility across devices at a predictable monthly cost while maintaining integration with on-premises systems.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Letter and Document Automation for Bonterra Impact Management (fka Social Sol...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on automated letter generation for Bonterra Impact Management using Google Workspace or Microsoft 365.
Interested in deploying letter generation automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
A Comprehensive Guide to DeFi Development Services in 2024Intelisync
DeFi represents a paradigm shift in the financial industry. Instead of relying on traditional, centralized institutions like banks, DeFi leverages blockchain technology to create a decentralized network of financial services. This means that financial transactions can occur directly between parties, without intermediaries, using smart contracts on platforms like Ethereum.
In 2024, we are witnessing an explosion of new DeFi projects and protocols, each pushing the boundaries of what’s possible in finance.
In summary, DeFi in 2024 is not just a trend; it’s a revolution that democratizes finance, enhances security and transparency, and fosters continuous innovation. As we proceed through this presentation, we'll explore the various components and services of DeFi in detail, shedding light on how they are transforming the financial landscape.
At Intelisync, we specialize in providing comprehensive DeFi development services tailored to meet the unique needs of our clients. From smart contract development to dApp creation and security audits, we ensure that your DeFi project is built with innovation, security, and scalability in mind. Trust Intelisync to guide you through the intricate landscape of decentralized finance and unlock the full potential of blockchain technology.
Ready to take your DeFi project to the next level? Partner with Intelisync for expert DeFi development services today!
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
Dive into the realm of operating systems (OS) with Pravash Chandra Das, a seasoned Digital Forensic Analyst, as your guide. 🚀 This comprehensive presentation illuminates the core concepts, types, and evolution of OS, essential for understanding modern computing landscapes.
Beginning with the foundational definition, Das clarifies the pivotal role of OS as system software orchestrating hardware resources, software applications, and user interactions. Through succinct descriptions, he delineates the diverse types of OS, from single-user, single-task environments like early MS-DOS iterations, to multi-user, multi-tasking systems exemplified by modern Linux distributions.
Crucial components like the kernel and shell are dissected, highlighting their indispensable functions in resource management and user interface interaction. Das elucidates how the kernel acts as the central nervous system, orchestrating process scheduling, memory allocation, and device management. Meanwhile, the shell serves as the gateway for user commands, bridging the gap between human input and machine execution. 💻
The narrative then shifts to a captivating exploration of prominent desktop OSs, Windows, macOS, and Linux. Windows, with its globally ubiquitous presence and user-friendly interface, emerges as a cornerstone in personal computing history. macOS, lauded for its sleek design and seamless integration with Apple's ecosystem, stands as a beacon of stability and creativity. Linux, an open-source marvel, offers unparalleled flexibility and security, revolutionizing the computing landscape. 🖥️
Moving to the realm of mobile devices, Das unravels the dominance of Android and iOS. Android's open-source ethos fosters a vibrant ecosystem of customization and innovation, while iOS boasts a seamless user experience and robust security infrastructure. Meanwhile, discontinued platforms like Symbian and Palm OS evoke nostalgia for their pioneering roles in the smartphone revolution.
The journey concludes with a reflection on the ever-evolving landscape of OS, underscored by the emergence of real-time operating systems (RTOS) and the persistent quest for innovation and efficiency. As technology continues to shape our world, understanding the foundations and evolution of operating systems remains paramount. Join Pravash Chandra Das on this illuminating journey through the heart of computing. 🌟
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
System Design Case Study: Building a Scalable E-Commerce Platform - Hiike
Microsoft Dynamics CRM - Accelerator Analytics Datasheet
1. Analytics
MICROSOFT DYNAMICS CRM ACCELERATOR
Gain a 360-degree view of your customers and build Microsoft Dynamics CRM
stronger relationships with every interaction Accelerators
Turn your customer data into actionable insight with reporting, analytics, and visualizations Accelerate your people
that are easy to use. The Analytics CRM Accelerator for Microsoft Dynamics® CRM business with new and
software provides companies with a full-featured analytics platform that spans marketing, enhanced capabilities
sales, and customer service, helping people to improve customer satisfaction, gain customer
loyalty, and increase profitability with every interaction. Built on Microsoft SQL Server® and
Accelerate your business
utilizing SQL Server analytics and reporting, Microsoft Dynamics CRM enables customers to
create, tune, and configure their analytics solutions using existing resources. with solutions that
meet your needs
Accelerate your environment
with rapid deployment and
seamless integration
Microsoft Dynamics CRM
Analytics help you make
the most of your
valuable data by
delivering it to end users
in a way that’s easy for
them to use
Analytics for marketing, sales, and customer service
Microsoft Dynamics CRM analytics provide your people with business intelligence that’s built
into the context of the work they do every day.
Enable your marketing people to make better decisions with access to deep
customer segmentation and campaign performance metrics.
Enable your sales people to accurately forecast and drive revenue, so that you can
improve the bottom line.
Give service personnel fast access to customer data so that they can provide
superior service and improve the customer experience.
2. Microsoft Marketing Analytics
Dynamics CRM Demonstrate Return on Investment (ROI):
Closely monitor marketing performance so
Accelerators you can adjust your strategy accordingly.
Optimize Your Marketing Spend
Identify underperforming campaigns in real
Microsoft Dynamics CRM time and optimize resource allocation.
Accelerators broaden the
Facilitate Team Collaboration
value of Microsoft Drive team collaboration around common
Dynamics CRM by goals with real-time communications.
seamlessly providing Deliver Marketing Insight to Desktops
Keep your marketing people informed and Deliver customer segmentation and campaign
additional features and up-to-date with dashboard views of metrics analysis to your marketing professionals so they
capabilities at no and key performance indicators (KPIs). can optimize campaign performance
extra cost. Build Customer Loyalty
Build more effective customer reward and retention programs based on deep customer
segmentation and analytics.
Improve Response and Conversion Rates
Direct your resources at those targets most likely to respond and convert with insight into
pipeline characteristics and customer buying patterns.
Sales Analytics
Improve Sales Revenue
Monitor the ongoing performance of sales
and help drive effective decision making.
Drive Personal Productivity
Focus sales talent at each stage of the sales
process and employ proven techniques.
Increase Close Rates
Identify and implement best practices that
foster consistency and improve execution.
Develop Accurate Forecasts
Mitigate risk by gaining early and accurate Give your sales people access to accurate
insight into projected sales performance so forecasts and pipeline analytics so they can
that you can make better-informed improve sales revenue
strategic decisions.
Shorten Sales Cycle Times
Eliminate wasted time by providing sales reps with full visibility into the sales process with
easy-to-use sales dashboards, scorecards, and performance indicators.
Expand Deal Size
Make it easy for your sales people to find and apply individually-tailored cross-sell and up-sell
opportunities to your customers with embedded sales guidance.
3. The Microsoft Dynamics
Customer Service Analytics CRM Analytics
Drive Customer Satisfaction Accelerator includes:
Closely monitor customer service and
support processes with a simple scorecard
view that makes it easy to identify and
Sales, service, and
mitigate issues proactively. operations dashboards
Contain Customer Service Costs
Microsoft Office
More easily identify and prioritize cost-
saving opportunities so you can take PerformancePoint® Server
effective action and improve the efficiency 2007 scorecards
of customer service over time.
Identify issues to optimize your service
Generate Revenue performance and improve customer satisfaction
Additional ready-to-use
Provide customer service reps with with service analytics, dashboards, and KPIs CRM reports
embedded cross-sell offers that are tailored
to the needs and preferences of individual customers. Key performance indicator
Streamline Case Resolution (KPI) monitoring
Proactively educate service staff on how to address top issues by identifying the most
common service requests and continually updating your knowledge base. Predictive analytics
Increase Call Center Efficiency
Use in-depth analytics to monitor your service processes and identify top opportunities to
improve the efficiency of your call centers.
Improve Service Rep Productivity
Improve average speed of answer (ASA), average handle time (AHT), first call resolution
(FCR), and ultimately customer satisfaction (CSAT) by monitoring service processes so you can
continually refine them over time.
Embedded Analytics
Put predictive analytics and dashboards where your users can see and use them on a regular
basis. Give your people access to contextual insight so they can make better informed
decisions that positively impact the bottom line.
Embedded analytics in Microsoft Dynamics CRM put relevant insight into the hands of end
users when and where they need it