Michelle Pilling EC07 Event Blackburn v2
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This document discusses the role of apps in healthcare from a patient's perspective. It notes the rise of long term conditions and the cost they place on health systems. It suggests that apps can empower patients to be more involved in their own care and help self-manage conditions, especially as people age. When designed intuitively and simply, apps have the potential to deliver benefits like efficiencies, cost savings, and putting patients at the center of their care.
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1) The Sullivan Center bridges gaps in access to care through mobile health clinics that provide services like flu shots and cancer screenings to underserved communities.
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The SVP and Managing Director of Jack’s Chicago office, Matt Pensinger, presented at Lions Health 2015 with Katie Bang from Eli Lilly and Company about improving the customer experience for patients:
There is growing recognition amongst healthcare brands that understanding the full patient journey is essential for success in today’s healthcare environment. The sheer extent of this both physical and emotional journey, from awareness through to treatment and adherence, opens the patient to many potential experience gaps between their expectations and reality that can lead to frustration, disillusionment and even dropping the prescribed treatment.
So, healthcare companies must understand this journey if they are to improve the customer experience – and offer necessary patient support that extends far beyond a given medication. Being truly effective requires that the entire organisation (from science through to sales) understands the patient journey in order to meet patient needs and effectively engage the many stakeholders that are becoming increasingly important to a therapy’s success.
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Family members of patients at Mease Countryside Facility in Florida have complained about unaddressed concerns and delays in updates from nursing staff about their loved ones. While the hospital is award-winning, issues with customer service between families and nurses exist. A key problem is nurses' inability to positively communicate with and respond promptly to families. Hiring more nurse assistants could help address this by taking on extra work when nurses are busy, preventing stress for all while ensuring families receive timely updates. Providing more staff support in high-volume areas like surgery could boost patient satisfaction by improving family experiences.
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Patient Experience Defined. Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.
POCF - Staff Care (web) - minimal referencing
This document summarizes a report by The Point of Care Foundation on engaging NHS staff and why it matters. It provides an overview of staff engagement in the NHS based on various surveys, noting that while engagement may be improving, it remains mixed. It highlights some good examples of NHS organizations that have made staff engagement a priority and effectively implemented initiatives to improve staff wellbeing, involvement and care. The document argues that focusing on staff engagement can help improve patient care, productivity and financial performance in the NHS.
Best Practices for Increasing Oncology Referrals
This document provides best practices for independent oncology practices to increase referrals from hospital-affiliated physicians. It outlines a four-pronged strategy of excellent service, outreach, convenience, and cost considerations. Excellent service includes outstanding patient care, quick turnaround times, and communication with referrers. Outreach involves hospital presence, referrer meetings, community involvement, and promotion. Convenience recommends a one-stop shop, proximity to patients, and multiple locations. Regarding cost, the document suggests accepting more insurance plans and staying attractive to payers to compete with hospitals. Data analysis tools can help implement these strategies effectively.
Most Empowering Chief Nursing Officers Making an Impact In 2024.pdf
In this edition of Insights Care, Most Empowering Chief Nursing Officers Making an Impact In 2024, you will discover Chief Nursing Officers.
PV_Nurse_AR_2016_FNL
The emergency department at Parkview Noble Hospital saw increasing patient volumes that led to decreased patient experience scores. Nurses proposed addressing patient flow issues and adding staff. They conducted a study of visit trends and collaborated with finance and administration. As a result, 2.4 additional full-time employees were approved for the emergency department, including patient flow coordinators and nurse leaders. These changes have helped improve patient flow and allowed nurses to develop leadership skills.
CPES event June 2014
A national learning event took place in June 2014, to explore how best to present data from the Cancer Patient Experience Survey (CPES) in order to drive improvement.
Outcomes from the event will help to shape the future presentation of CPES data, so that it is more accessible and easier for professionals and the public to use and interpret.
The event was held by NHS Improving Quality's Experience of Care team, in partnership with Macmillan Cancer Support, and NHS England's Insight team, to bring together cancer managers, lead nurses and lead clinicians. They heard from speakers including patient Bonnie Green, Ben Page, chief executive of Ipsos Mori, and Sean Duffy, National Clinical Director for cancer. Delegates also undertook group activity looking at the barriers that exist in translating data into improvement, and tailoring data for the right audiences.
The event forms part of NHS Improving Quality's wider work with NHS England looking at how the NHS is using the CPES data to reduce variation in the cancer patient experience. CPES, part of the national survey programme commissioned by NHS England, generates data and insight into the experiences of cancer patients.
- See more at: http://www.nhsiq.nhs.uk/news-events/news/using-insight-data-to-improve-patient-experience.aspx#sthash.Yh1yiQ6y.dpuf
Maternity Personalised Care 2015
This document discusses issues with the UK maternity system, including lack of choice for women, variations in costs and outcomes, and low staff morale. It presents evidence that midwife-led continuity of care models provide better and more cost-effective outcomes than traditional hospital-based systems. However, only a small percentage of women currently experience midwifery-led care or choice in place of birth. The document uses East Lancashire as a case study of a successful integrated midwifery model providing high rates of normal birth and continuity of care. It urges providers to evaluate their own systems and consider how to better support women's choices and preferences for birth.
American Marketing Association, Executive Summit
A presentation by Suzanne Hendery of Baystate Health on the importance of asking, listening and consistently delivering on an excellent healthcare experience.
Supporting Self Management and Self Care
This document provides an agenda for the "Supporting Self-Management & Self-Care" event taking place on June 23, 2015. The agenda includes:
- Welcome and introduction by the managing director of West of England AHSN.
- Several presentations and case studies on topics related to self-management and self-care, including from the Health Foundation, North Somerset Community Partnership, and Philips Research.
- A panel debate and opportunities for networking.
- Company introductions from organizations providing digital solutions to support self-management.
The agenda indicates the event will focus on setting the scene for self-management support, sharing case studies, and discussions around building programs and technologies to enable supported self-care.
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Michelle Pilling EC07 Event Blackburn v2
- 1. The Role of Apps in Health a Patient Perspective Michelle Pilling Lay Member for Quality and Patient Involvement Deputy Chair - East Lancashire CCG Patient Centred, Clinically Led, Always in Partnership
- 2. Patient Centred, Clinically Led, Always in Partnership Carers at breaking point Carers UK 2014
- 3. Rise of Long Term Conditions Patient Centred, Clinically Led, Always in Partnership
- 4. Cost of LTCs to the NHS Patient Centred, Clinically Led, Always in Partnership
- 5. Involved in their Own Care Patient Centred, Clinically Led, Always in Partnership
- 6. Baby Boomers Patient Centred, Clinically Led, Always in Partnership
- 7. Patient Centred, Clinically Led, Always in Partnership Computer’s for the Terrified
- 8. Patient Centred, Clinically Led, Always in Partnership Report -Delivering the benefits of digital health Care Nuffield Trust Feb 2016
- 9. Intuitive and Simple Patient Centred, Clinically Led, Always in Partnership
- 10. Self-Managing Care Patient Centred, Clinically Led, Always in Partnership
- 11. Patient Centred, Clinically Led, Always in Partnership " I feel at ease knowing the staff have support. I can't believe how easy it is to use” “I like the fact that they can see me using the web cam, unlike other services that assess you over the phone“. Veronica Turner, Nursing Home Resident • New technology brings with it efficiencies, value for money and new ways to put patients at the heart of services • We invested in telemedicine for 49 nursing homes across 5 boroughs • GP triage has transformed patient care, workload and outcomes • Nursing homes receive instant medical advice and support reducing unnecessary attendances at A&E and other services Telemedicine
- 12. The Future of Health? Patient Centred, Clinically Led, Always in Partnership
- 13. Benefit of Apps Patient Centred, Clinically Led, Always in Partnership
Editor's Notes
- Holding slide