Family members of patients at Mease Countryside Facility in Florida have complained about unaddressed concerns and delays in updates from nursing staff about their loved ones. While the hospital is award-winning, issues with customer service between families and nurses exist. A key problem is nurses' inability to positively communicate with and respond promptly to families. Hiring more nurse assistants could help address this by taking on extra work when nurses are busy, preventing stress for all while ensuring families receive timely updates. Providing more staff support in high-volume areas like surgery could boost patient satisfaction by improving family experiences.