MICHAEL DAVID MARTENS
•Download as DOCX, PDF•
0 likes•171 views
Michael Martens has over 15 years of experience providing desktop support and customer service. He has worked for several companies supporting hundreds of users, upgrading equipment like printers and providing needed office space. His background includes experience with helpdesk software, imaging and remote support in Windows environments.
Report
Share
Report
Share
Recommended
E-outfitting DoiKham Resort
1) E-outfitting Doi Kham Tree House Resort and Spa is a secluded boutique hotel located in Chiangmai, Thailand amongst mountains. It has 35 rooms including deluxe cottages and suites with private balconies and mountain or garden views.
2) The hotel offers amenities like a spa, moon restaurant, children's playground, swimming pool, and tour assistance. It is located 10km from the Chiangmai airport and near sights like the Night Safari and Doi Kham Temple.
3) The hotel provides room options ranging from standard twin rooms to tree house suites. It also offers packages for special occasions and promotions on room rates and restaurants for stays between August 2015
MikeAdkinsCoverLetter
Michael Adkins has over 15 years of experience in computer technologies and technical support. He has expertise in networking, IP routing, VPN deployment, Windows servers, Active Directory, and unified communications including Skype, Exchange, and Office 365. When assisting customers, Michael follows a structured process of reproducing issues, gathering logs and configuration details, researching similar problems, determining the root cause, and working with the customer and third parties if needed until problems are resolved. He aims to gain experience with new technologies in the computer field.
SystemAnalyst
This document is a resume for Isaak Gebremariam summarizing his experience and qualifications for an IT support role. He has over 10 years of experience providing desktop and service desk support. Currently working at Pepco Holdings, his responsibilities include supporting clients across multiple states, deploying Windows images, installing and maintaining software/databases, and supporting various applications, operating systems, and devices. Previously he held desktop support roles at FAA Air Traffic Operations, Federal Trade Commission, and the US Department of Trade assisting users, troubleshooting issues, and deploying/configuring systems. He has a Bachelor's degree in Information Systems.
Backup and DR Solution
Double-Take, Tivoli Storage Manager (TSM), VEEAM, and ALTARO are backup and disaster recovery solutions mentioned. Haystek provides support services to enhance system availability for clients using these solutions through guidance, proactive checks, and serving as a single point of contact for any issues. Haystek aims to provide solutions tailored to the evolving requirements of modern virtualized data centers and businesses.
UpdatedMichaelCarterResume 2016 December
Michael Boyd Carter II has over 5 years of experience in various IT support roles providing desktop support, helpdesk support, and technical assistance to employees at companies such as John Muir Health Foundation, Bare Escentuals, Genentech, Google, Gilead Sciences, and Zynga. He has a range of technical skills including supporting Windows, MacOS, and various software applications. His experience includes tasks such as imaging computers, installing software, addressing user issues, and managing IT assets.
Desk Resume 35
- Michael A. Williams has over 10 years of experience in technical support and IT roles, troubleshooting a wide range of hardware and software issues for customers.
- He has strong skills in Windows operating systems, Microsoft Office, networking, Active Directory, and hardware installations.
- His resume lists his work history including contracts with tech support companies helping customers with issues like software installations, network connectivity, printer setups, and remote desktop support.
Resume_DSSmithver56_CyberArk
Dave S. Smith has over 20 years of experience in data processing, scheduling, and IT consulting. He has extensive skills in job scheduling tools like CA Scheduler, Control-M, and Tivoli Workload Scheduler. He has worked as an independent contractor providing technical assistance, knowledge transfer, and mentoring. Smith has experience with enterprise tools like CyberArk, Enterprise Change Management, and Software Development Life Cycles.
MHKAZICV-1
The document provides a summary of Mussaddique H Kazi's experience and qualifications. He has over 10 years of experience in IT roles supporting various well-known companies. He holds several IT certifications and has experience managing IT functions, desktop support, virtualization, and security. His background includes roles as an IT specialist, desktop engineer, IT services manager, and IT infrastructure manager for retail organizations.
Recommended
E-outfitting DoiKham Resort
1) E-outfitting Doi Kham Tree House Resort and Spa is a secluded boutique hotel located in Chiangmai, Thailand amongst mountains. It has 35 rooms including deluxe cottages and suites with private balconies and mountain or garden views.
2) The hotel offers amenities like a spa, moon restaurant, children's playground, swimming pool, and tour assistance. It is located 10km from the Chiangmai airport and near sights like the Night Safari and Doi Kham Temple.
3) The hotel provides room options ranging from standard twin rooms to tree house suites. It also offers packages for special occasions and promotions on room rates and restaurants for stays between August 2015
MikeAdkinsCoverLetter
Michael Adkins has over 15 years of experience in computer technologies and technical support. He has expertise in networking, IP routing, VPN deployment, Windows servers, Active Directory, and unified communications including Skype, Exchange, and Office 365. When assisting customers, Michael follows a structured process of reproducing issues, gathering logs and configuration details, researching similar problems, determining the root cause, and working with the customer and third parties if needed until problems are resolved. He aims to gain experience with new technologies in the computer field.
SystemAnalyst
This document is a resume for Isaak Gebremariam summarizing his experience and qualifications for an IT support role. He has over 10 years of experience providing desktop and service desk support. Currently working at Pepco Holdings, his responsibilities include supporting clients across multiple states, deploying Windows images, installing and maintaining software/databases, and supporting various applications, operating systems, and devices. Previously he held desktop support roles at FAA Air Traffic Operations, Federal Trade Commission, and the US Department of Trade assisting users, troubleshooting issues, and deploying/configuring systems. He has a Bachelor's degree in Information Systems.
Backup and DR Solution
Double-Take, Tivoli Storage Manager (TSM), VEEAM, and ALTARO are backup and disaster recovery solutions mentioned. Haystek provides support services to enhance system availability for clients using these solutions through guidance, proactive checks, and serving as a single point of contact for any issues. Haystek aims to provide solutions tailored to the evolving requirements of modern virtualized data centers and businesses.
UpdatedMichaelCarterResume 2016 December
Michael Boyd Carter II has over 5 years of experience in various IT support roles providing desktop support, helpdesk support, and technical assistance to employees at companies such as John Muir Health Foundation, Bare Escentuals, Genentech, Google, Gilead Sciences, and Zynga. He has a range of technical skills including supporting Windows, MacOS, and various software applications. His experience includes tasks such as imaging computers, installing software, addressing user issues, and managing IT assets.
Desk Resume 35
- Michael A. Williams has over 10 years of experience in technical support and IT roles, troubleshooting a wide range of hardware and software issues for customers.
- He has strong skills in Windows operating systems, Microsoft Office, networking, Active Directory, and hardware installations.
- His resume lists his work history including contracts with tech support companies helping customers with issues like software installations, network connectivity, printer setups, and remote desktop support.
Resume_DSSmithver56_CyberArk
Dave S. Smith has over 20 years of experience in data processing, scheduling, and IT consulting. He has extensive skills in job scheduling tools like CA Scheduler, Control-M, and Tivoli Workload Scheduler. He has worked as an independent contractor providing technical assistance, knowledge transfer, and mentoring. Smith has experience with enterprise tools like CyberArk, Enterprise Change Management, and Software Development Life Cycles.
MHKAZICV-1
The document provides a summary of Mussaddique H Kazi's experience and qualifications. He has over 10 years of experience in IT roles supporting various well-known companies. He holds several IT certifications and has experience managing IT functions, desktop support, virtualization, and security. His background includes roles as an IT specialist, desktop engineer, IT services manager, and IT infrastructure manager for retail organizations.
Nick Casagrande Resume Update2
Nicholas Casagrande is a Director of Information Technology with over 15 years of experience managing IT for waste and disposal companies. He has expertise in server virtualization using VMWare and desktop virtualization using Citrix. At his current company, he led a successful migration to 100% virtual servers and 90% virtual desktops. He has a proven track record of reducing costs through negotiating contracts, implementing VOIP, and optimizing infrastructure. Casagrande holds several IT certifications and has contributed to industry publications, presentations, and case studies.
Avalon Mobile Care
Avalon Global Solutions provides mobile device support services to help businesses manage the growing complexity of supporting employees' use of mobile technologies. Their MobileCare solution offers tiered help desk support, device management, and application support. This centralized support model reduces the burden on internal IT staff while improving employee productivity through faster issue resolution and streamlined business processes.
Bkonanhal2015updateCV
Bhaskar Konanhalli is a technical support analyst from London with over 7 years of experience in first and second line support roles across multiple industries. He has an MSc in Information Systems Design from the University of Westminster and is ITIL certified. His most recent roles include providing desktop support to the Ministry of Justice and Cineworld cinemas, and service desk support to Capita and Sainsbury's, where he resolved incidents for POS systems and helped increase first line fix rates.
Current Resume
Chris Woodman is seeking a new employment opportunity as an IT professional. He has 14 years of experience working for Wesfarmers Insurance IT, where he held roles of increasing responsibility including 1st level IT Service Desk Analyst and 2nd level IT Customer Support Analyst. He offers strong technical skills including experience supporting Windows, Office, networking, imaging, and help desk systems. He also has excellent communication and problem-solving abilities along with a passion for customer service.
Gerry Manfred resume
Gerald A. Manfred II is an experienced project manager, data solutions delivery analyst, and enterprise architect with over 20 years of experience in various industries including telecommunications, healthcare, utilities, and consulting services. He has a proven track record of managing projects from requirements gathering through implementation. His skills include application development, data analytics, product lifecycle management, technical specifications, and communicating with cross-functional teams and stakeholders. He holds a B.S. in Business Administration and Management Information Systems as well as PMP and CDIA+ certifications.
Alex Singleton CV 2016
The document is an resume for Alex Singleton that outlines his experience providing IT support and services over 9 years in various roles including service desk analyst, systems engineer, and helpdesk officer. It details his technical skills and experience supporting a wide range of technologies. The resume also lists his education and certifications.
dwayne's resume 6
Dwayne Bobbit has over 15 years of experience in desktop support and technical roles. He has worked at UC Davis Hospital since 2015 where he supports users through Outlook migrations, mobile device setup, and imaging computers. Prior to that, he owned a consulting business from 2011-2015 providing network upgrades, operating system migrations, and virus removal. He has also held desktop support roles at NEC Roseville from 2009-2011 and Sutter Health from 2005-2005 where he deployed images, troubleshot applications, and supported remote users.
Resume l
Respected Sir/Madam,
My Resume is a good summary of my background and general experience in a Multinational Company. I would like to assure you that if given an opportunity to serve your esteemed organization, I will prove myself and come up to the expectations and coup up with the situations and I have the ability to work under pressure. I'm sure I'm much capable to ensure to do the job duties very effectively. I would like to arrange a mutually convenient time for a telephonic conversation during which we can further discuss your current and anticipated openings.
Hope you will find my qualifications and experience commensurate to your requirements. I will be happy to come to your office to discuss further regarding the job profile and working hours.
Thank You & Best Regards,
MOHAMMED KHAJA JAHANGIR ALI,
Computer Science Engineer,
Bachelor Of Technology (B. Tech),
Jawaharlal Nehru Technology University,
Mob:00966-558211604,
E-mail: jahangirali1987@outlook.com
resume14-3
This document provides a summary of Richard Basch's qualifications and experience. He has over 25 years of experience leading IT teams and managing complex projects in various industries. Currently he is a VP and Chief Technical Architect at Goldman Sachs, where he provides architectural oversight for security and identity management technologies. Previously he held IT leadership roles at IBM, Mount Sinai Medical Center, NYU Medical Center, and Lehman Brothers, where he improved operations and reduced costs. He has extensive experience with technologies such as Unix, Linux, databases, networking, and security.
Rick Hart Resume - IT Mgr & Cisco VOIP
Rick Hart is an experienced IT executive with over 15 years of experience managing IT infrastructure teams and scaling IT investments. He has strong expertise in Cisco telephony, security, logistics, team management, project management, and vendor relations. Currently he works as a Cisco VoIP support engineer at ExxonMobil, providing incident, troubleshooting, and maintenance support across North and South America. Previously he was a Cisco VoIP administrator and infrastructure supervisor at Merchants Choice Payment Solutions, where he managed the IT team and sole administered their Cisco VOIP system, growing their IT assets significantly over 10 years.
Pro-Motion - Digital Engagement
A brief presentation on our approach, as well as case studies and new trends we are finding in customer experiences with digital media.
Chiem Saechao's Resume
Chiem Saechao is seeking an Information Technology Specialist position where he can apply his education and technical experience. He has a Bachelor's Degree in Business Administration with a focus on Management Information Systems. Chiem has over 10 years of experience in various IT roles including system administration, technical support, and customer service. He has strong skills in Windows, networking, databases, ERP systems, and virtualization technologies.
Steven_Mcgervey
Steven McGervey is an experienced IT engineer with over 8 years of experience in various roles including helpdesk engineer, junior network engineer, assistant system administrator, and technical specialist. He has strong skills in Windows, networking, backups, security, and customer service. He is seeking a new opportunity to continue utilizing his experience and certifications such as A+, Net+, and MCP to support an IT team.
resume4
Mindy Norvell is an experienced IT professional seeking an IT position utilizing her skills and training. She has over 7 years of experience in help desk, customer service, and IT roles. She has various technical skills and industry certifications including the MTA Network Fundamentals certification, and is pursuing additional CompTIA certifications. She is skilled in areas such as Active Directory, networking, troubleshooting, and virtualization.
Linkedin Resume
Michael E. Lawson is a senior desktop architect with over 15 years of experience in desktop engineering, system analysis, project management, and customer support. He has a track record of leading teams and projects, and implementing solutions like MDT, SCCM, and imaging tools. Currently he works as a national architect providing desktop support across multiple health ministries.
Chantry%2c Rich - Resume (CI)
Richard Chantry has over 15 years of experience providing IT services including managing networks, servers, workstations, and cloud services. He has extensive experience with Windows, MacOS, virtual machines, networking equipment, and call center/VoIP systems. The document outlines his work history managing IT for various companies and organizations in the San Francisco area.
Bkonanhal2015updateCV
Bhaskar Konanhalli is a British national with over 7 years of experience in technical support roles. He has worked for various companies including Sainsbury's, Cineworld, Capita, and the Ministry of Justice providing first and second line support. His technical skills include Windows, Active Directory, Citrix, ServiceNow, and various retail software. He is seeking contract work and has a history of resolving issues, increasing first line fixes, training others, and collaborating effectively.
NawazResume
The document is a curriculum vitae for Nawazuddin Ahmed that outlines over 6 years of experience in IT support roles focused on Windows systems administration, networking administration, and application support. It details his technical skills and experience with Windows server administration, Active Directory, virtualization software, troubleshooting, and customer support. The CV also lists his educational qualifications and work history in various IT support roles.
David Pate _resume_draft_final_1
This document is a resume for David M. Pate summarizing his 15+ years of experience providing IT support for various business productivity software and platforms. It outlines his areas of expertise, work history providing technical support roles for companies like FleetCor Technologies, Emdeon Corporation, and Healtheon/WebMD Corporation, and relevant education and certifications.
Mark_Franklin_resume
Mark Franklin has over 15 years of experience in office services, desktop support, training, problem resolution, and mentoring associates. He has worked at Limited Brands/Mast Global for over 30 years in various roles providing IT support and customer service to a diverse client base. Franklin is effective at collaborating with others to deliver solutions, resolving issues to prevent escalation, and has received several awards for his work.
More Related Content
Similar to MICHAEL DAVID MARTENS
Nick Casagrande Resume Update2
Nicholas Casagrande is a Director of Information Technology with over 15 years of experience managing IT for waste and disposal companies. He has expertise in server virtualization using VMWare and desktop virtualization using Citrix. At his current company, he led a successful migration to 100% virtual servers and 90% virtual desktops. He has a proven track record of reducing costs through negotiating contracts, implementing VOIP, and optimizing infrastructure. Casagrande holds several IT certifications and has contributed to industry publications, presentations, and case studies.
Avalon Mobile Care
Avalon Global Solutions provides mobile device support services to help businesses manage the growing complexity of supporting employees' use of mobile technologies. Their MobileCare solution offers tiered help desk support, device management, and application support. This centralized support model reduces the burden on internal IT staff while improving employee productivity through faster issue resolution and streamlined business processes.
Bkonanhal2015updateCV
Bhaskar Konanhalli is a technical support analyst from London with over 7 years of experience in first and second line support roles across multiple industries. He has an MSc in Information Systems Design from the University of Westminster and is ITIL certified. His most recent roles include providing desktop support to the Ministry of Justice and Cineworld cinemas, and service desk support to Capita and Sainsbury's, where he resolved incidents for POS systems and helped increase first line fix rates.
Current Resume
Chris Woodman is seeking a new employment opportunity as an IT professional. He has 14 years of experience working for Wesfarmers Insurance IT, where he held roles of increasing responsibility including 1st level IT Service Desk Analyst and 2nd level IT Customer Support Analyst. He offers strong technical skills including experience supporting Windows, Office, networking, imaging, and help desk systems. He also has excellent communication and problem-solving abilities along with a passion for customer service.
Gerry Manfred resume
Gerald A. Manfred II is an experienced project manager, data solutions delivery analyst, and enterprise architect with over 20 years of experience in various industries including telecommunications, healthcare, utilities, and consulting services. He has a proven track record of managing projects from requirements gathering through implementation. His skills include application development, data analytics, product lifecycle management, technical specifications, and communicating with cross-functional teams and stakeholders. He holds a B.S. in Business Administration and Management Information Systems as well as PMP and CDIA+ certifications.
Alex Singleton CV 2016
The document is an resume for Alex Singleton that outlines his experience providing IT support and services over 9 years in various roles including service desk analyst, systems engineer, and helpdesk officer. It details his technical skills and experience supporting a wide range of technologies. The resume also lists his education and certifications.
dwayne's resume 6
Dwayne Bobbit has over 15 years of experience in desktop support and technical roles. He has worked at UC Davis Hospital since 2015 where he supports users through Outlook migrations, mobile device setup, and imaging computers. Prior to that, he owned a consulting business from 2011-2015 providing network upgrades, operating system migrations, and virus removal. He has also held desktop support roles at NEC Roseville from 2009-2011 and Sutter Health from 2005-2005 where he deployed images, troubleshot applications, and supported remote users.
Resume l
Respected Sir/Madam,
My Resume is a good summary of my background and general experience in a Multinational Company. I would like to assure you that if given an opportunity to serve your esteemed organization, I will prove myself and come up to the expectations and coup up with the situations and I have the ability to work under pressure. I'm sure I'm much capable to ensure to do the job duties very effectively. I would like to arrange a mutually convenient time for a telephonic conversation during which we can further discuss your current and anticipated openings.
Hope you will find my qualifications and experience commensurate to your requirements. I will be happy to come to your office to discuss further regarding the job profile and working hours.
Thank You & Best Regards,
MOHAMMED KHAJA JAHANGIR ALI,
Computer Science Engineer,
Bachelor Of Technology (B. Tech),
Jawaharlal Nehru Technology University,
Mob:00966-558211604,
E-mail: jahangirali1987@outlook.com
resume14-3
This document provides a summary of Richard Basch's qualifications and experience. He has over 25 years of experience leading IT teams and managing complex projects in various industries. Currently he is a VP and Chief Technical Architect at Goldman Sachs, where he provides architectural oversight for security and identity management technologies. Previously he held IT leadership roles at IBM, Mount Sinai Medical Center, NYU Medical Center, and Lehman Brothers, where he improved operations and reduced costs. He has extensive experience with technologies such as Unix, Linux, databases, networking, and security.
Rick Hart Resume - IT Mgr & Cisco VOIP
Rick Hart is an experienced IT executive with over 15 years of experience managing IT infrastructure teams and scaling IT investments. He has strong expertise in Cisco telephony, security, logistics, team management, project management, and vendor relations. Currently he works as a Cisco VoIP support engineer at ExxonMobil, providing incident, troubleshooting, and maintenance support across North and South America. Previously he was a Cisco VoIP administrator and infrastructure supervisor at Merchants Choice Payment Solutions, where he managed the IT team and sole administered their Cisco VOIP system, growing their IT assets significantly over 10 years.
Pro-Motion - Digital Engagement
A brief presentation on our approach, as well as case studies and new trends we are finding in customer experiences with digital media.
Chiem Saechao's Resume
Chiem Saechao is seeking an Information Technology Specialist position where he can apply his education and technical experience. He has a Bachelor's Degree in Business Administration with a focus on Management Information Systems. Chiem has over 10 years of experience in various IT roles including system administration, technical support, and customer service. He has strong skills in Windows, networking, databases, ERP systems, and virtualization technologies.
Steven_Mcgervey
Steven McGervey is an experienced IT engineer with over 8 years of experience in various roles including helpdesk engineer, junior network engineer, assistant system administrator, and technical specialist. He has strong skills in Windows, networking, backups, security, and customer service. He is seeking a new opportunity to continue utilizing his experience and certifications such as A+, Net+, and MCP to support an IT team.
resume4
Mindy Norvell is an experienced IT professional seeking an IT position utilizing her skills and training. She has over 7 years of experience in help desk, customer service, and IT roles. She has various technical skills and industry certifications including the MTA Network Fundamentals certification, and is pursuing additional CompTIA certifications. She is skilled in areas such as Active Directory, networking, troubleshooting, and virtualization.
Linkedin Resume
Michael E. Lawson is a senior desktop architect with over 15 years of experience in desktop engineering, system analysis, project management, and customer support. He has a track record of leading teams and projects, and implementing solutions like MDT, SCCM, and imaging tools. Currently he works as a national architect providing desktop support across multiple health ministries.
Chantry%2c Rich - Resume (CI)
Richard Chantry has over 15 years of experience providing IT services including managing networks, servers, workstations, and cloud services. He has extensive experience with Windows, MacOS, virtual machines, networking equipment, and call center/VoIP systems. The document outlines his work history managing IT for various companies and organizations in the San Francisco area.
Bkonanhal2015updateCV
Bhaskar Konanhalli is a British national with over 7 years of experience in technical support roles. He has worked for various companies including Sainsbury's, Cineworld, Capita, and the Ministry of Justice providing first and second line support. His technical skills include Windows, Active Directory, Citrix, ServiceNow, and various retail software. He is seeking contract work and has a history of resolving issues, increasing first line fixes, training others, and collaborating effectively.
NawazResume
The document is a curriculum vitae for Nawazuddin Ahmed that outlines over 6 years of experience in IT support roles focused on Windows systems administration, networking administration, and application support. It details his technical skills and experience with Windows server administration, Active Directory, virtualization software, troubleshooting, and customer support. The CV also lists his educational qualifications and work history in various IT support roles.
David Pate _resume_draft_final_1
This document is a resume for David M. Pate summarizing his 15+ years of experience providing IT support for various business productivity software and platforms. It outlines his areas of expertise, work history providing technical support roles for companies like FleetCor Technologies, Emdeon Corporation, and Healtheon/WebMD Corporation, and relevant education and certifications.
Mark_Franklin_resume
Mark Franklin has over 15 years of experience in office services, desktop support, training, problem resolution, and mentoring associates. He has worked at Limited Brands/Mast Global for over 30 years in various roles providing IT support and customer service to a diverse client base. Franklin is effective at collaborating with others to deliver solutions, resolving issues to prevent escalation, and has received several awards for his work.
Similar to MICHAEL DAVID MARTENS (20)
MICHAEL DAVID MARTENS
- 1. MICHAEL DAVID MARTENS 860-262-0034 (Cell) 898 OceanAve. mike8756@gmail.com https://www.linkedin.com/in/mike8756 WestHaven,CT 06516 Client Focused Desktop Support Professional Audio& Visual AccountCreation CustomerService CiscoVOIPPhones Group Management HelpDesk Active Directory Troubleshooting Remote Support CAREER HIGHLIGHTS Upgraded20 businessprinterstoall inone systems, eliminatingfax machines. Increasedcall centerefficiencybyimplementingdual monitorsandstandingdesks. Providedneededoffice space byrecycling five tons of accumulatede-waste. Transitioned200 internationalremote salesmen totouchtablets. EMPLOYMENT HISTORY DesktopSupportEngineerOctober2014 - May 2015 Blue Buffalo|Wilton,CT Providedthe sole pointof contactforboth helpdesk,anddesktopsupportforhundreds of international and on premise users. Responsible forthe receiving, inventory,imaging,deployment,enduser satisfaction,anddayto dayoperational supportof all usersinthe company. BMC Track it!ticketing software,Acronisimagingandbackup,inaWindows8.1, and Windows7 environment. DesktopSupportLevel 2March 2012 - September2014 Edge TechnologyServices|Middletown,CT Memberof a statewide teamsupportingcritical utilityinfrastructureduringhurricane Sandy,anddaily operationsonbehalf of UnitedIlluminating,andConnecticutNatural Gas. Utilizing Zenworksimaging, ServiceNow ticketing,andZenworksConfigurationManagementinaWindows7 and WindowsXP environment. HelpDeskLevel 1 February2012 – March 2012 ACSXerox | Cheshire,CT As part of a large team,we providedfirstpointof contactcustomerservice andproblemresolutionin eightminutesorless.ProficiencywithRemedyticketingsoftware.Allscripts,Meditech,Soarian,Hyland Onbase,andActive Directorypasswordresetsandaccountunlocks. DesktopSupportMarch 2010 – February2012 Self – employed|Middletown,CT Breakfix,backup,operatingsysteminstallation,upgrading,filetransfers,virusremoval,andPC maintenance.Installationof residential networks,routerandmodemconfiguration,printers,peripherals and wirelessaccesspoints.
- 2. ProcurementSpecialistJanuary2008 – March 2010 InnoNET,LLC | OldLyme,CT Customerservice,orderprocessing,inventorymanagement,purchasing,shipping,invoicingandreturns. Workedon behalf of global corporationsprovidingnational procurementservices,fromDell,Nortel,and Cisco.Netsuite CRM,webstore,andOutlookintegrationexperience aswell. DesktopSupportJune 2007 - October2007 PrismPointTechnologies|Stamford,CT Responsible forthe backup,imaging,break/fix,deployment,and endusersatisfactionof 600 Stamford Hospital staff. Ghost,Active Directory,andAltiris. EDUCATION A.S. Information Systems, Oracle DBA certificate 2007 Norwalk Community College Journeyman Electrician June 2001 - February 2006 Connecticut LIC# 187546 E-2 Electrician United States Air Force Decorated Honorable discharge June 1995 - January 2001