As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing. This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. Presented by John Kretzschmar of SAMSCO on behalf of TESCO. 05/10/18.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing. This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. 11/01/2018
This document summarizes the changing role of meter operations personnel in a post-AMI (Advanced Metering Infrastructure) world. It discusses how AMI deployments have led utilities to place more focus on meter communication, functionality testing, and data management. The roles of meter technicians are expanding to include more complex testing, firmware management, and addressing issues across a range of meter types, especially commercial and industrial meters. As AMI systems require ongoing maintenance and software upgrades, utilities must take a more active role in long-term meter certification and performance monitoring.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing. This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
This presentation discusses the benefits of AMI, how AMI is changing Meter Service Departments and metering jobs, an overview of technologies, and metering and the future of AMI. This presentation was given at the PREA Meter School in March 2019.
The document discusses how utilities are using data from advanced metering infrastructure (AMI) systems to improve asset tracking and operations. It explains that traditional asset management systems were inadequate to handle the large amounts of data from AMI and that utilities have implemented enterprise systems with bolt-on capabilities. The document also outlines the types of operational insights and analyses that utilities can perform using AMI data, as well as challenges in managing and analyzing the large volumes of data.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing. This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. 11/01/2018
This document summarizes the changing role of meter operations personnel in a post-AMI (Advanced Metering Infrastructure) world. It discusses how AMI deployments have led utilities to place more focus on meter communication, functionality testing, and data management. The roles of meter technicians are expanding to include more complex testing, firmware management, and addressing issues across a range of meter types, especially commercial and industrial meters. As AMI systems require ongoing maintenance and software upgrades, utilities must take a more active role in long-term meter certification and performance monitoring.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing. This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
This presentation discusses the benefits of AMI, how AMI is changing Meter Service Departments and metering jobs, an overview of technologies, and metering and the future of AMI. This presentation was given at the PREA Meter School in March 2019.
The document discusses how utilities are using data from advanced metering infrastructure (AMI) systems to improve asset tracking and operations. It explains that traditional asset management systems were inadequate to handle the large amounts of data from AMI and that utilities have implemented enterprise systems with bolt-on capabilities. The document also outlines the types of operational insights and analyses that utilities can perform using AMI data, as well as challenges in managing and analyzing the large volumes of data.
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
Presented at SWEMA 2013.
This document provides an overview of managing meter operations in a post-AMI world. It discusses how the role of metering personnel has changed with the introduction of smart meters, which require more testing and expertise in communication and data management. The presentation highlights issues that have arisen during AMI deployments and the need for utilities to take a more active role in certifying and maintaining their smart meter infrastructure going forward. It also notes that metering departments will focus more on commercial and industrial customers and continuously researching new metering technologies.
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. Presented at the North Carolina Electric Meter School. 6/2013
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. 6/2014.
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. 11/2014
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployment
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
Presented at EEI 2013.
This presentation explains why we test, types of tests and requirements, and data tracking. It's anything and everything you wanted to know about meter testing!
The goal of this presentation is to understand how to identify the greatest vendor-related risks for an AMI deployment, understand who the stakeholders are for an AMI roll out, and to review and discuss examples of risk mitigation.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
Presented at the Fall EDA 2014 Conference.
Rob Reese from TESCO presented on meter operations in a post-AMI world. As utilities deploy AMI systems, the role of metering personnel is changing. Metering departments are taking on new responsibilities like testing meter communication performance and verifying firmware. They are also focusing more on commercial and industrial meters. The presentation highlighted issues identified in AMI deployments and new realities like more frequent meter replacement. It discussed expanded roles for metering departments in testing, root cause analysis, and preparing for future technology changes.
This presentation discusses TESCO's products and services to assist with AMI deployment. Discover what to expect before, during, and after AMI deployment and how TESCO works with you throughout the entire process.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
This document discusses best practices for asset management of meters and related equipment for utilities implementing AMI systems. It outlines how traditional asset tracking systems were inadequate for advanced metering needs. Utilities are now using enterprise asset management systems as the backbone, with bolt-on solutions to handle AMI-specific requirements over time. Interoperability between systems is key, as is ensuring seamless transfer of data between the utility and vendors. With the right hybrid approach, utilities can have flexible, future-proof asset management.
This presentation will discuss how Asset Tracking for Metering has changed dramatically over the past dozen years and what the term “asset tracking” will mean for meter services in the future.
In the past we had Corporate asset management systems that originated on the financial side of the business and we had meter record systems that handled all metering test results. Between the two we would have all of our bases covered.
This presentation discusses how asset tracking systems for meter services have changed with the adoption of AMI. Traditionally, utilities used asset management systems focused on basic tracking of name, rank and serial number, but meter services required tracking additional data like test results. As AMI brought multiple serialized components under each meter cover, traditional systems could not handle the increased tracking needs. Most utilities have implemented or are implementing enterprise asset management systems like SAP, along with bolt-on solutions to provide the extended functionality required for meter services. The future of asset tracking relies on interoperability between utility systems and manufacturer systems to seamlessly share meter data.
This document contains slides from a presentation on managing vendor issues in AMI design. It discusses the growing capabilities and stakeholders involved in metering technologies, from traditional meters to first generation smart meters. It emphasizes the importance of change management in AMI deployment to mitigate risks from new features, bugs, and constant improvements. Specifically, it recommends utilities take an active role in vendor qualification, certification testing, acceptance testing, and contract management to establish checks and balances as the industry rapidly advances metering technologies.
Case Study - Monitoring and Evaluating the working of Telenor and ZTEAsim Ranjha
The document discusses the remote monitoring system used by Telenor Pakistan to monitor its telecom sites maintained by ZTE. The system allows Telenor to monitor site parameters such as temperature, power levels, and faults from its headquarters. It helps reduce costs and outage times by allowing remote diagnosis and resolution of issues. Key evaluation questions focus on how the system has impacted sites and networks, team performance, and issue resolution times.
Advanced thermostats are programmable, Wi-Fi enabled thermostats that can be controlled remotely. They have hardware for sensing temperature and controlling HVAC units, communicate wirelessly, and have cloud-based software for easier control and data analysis. While still a small market, advanced thermostats could transform the industry by fulfilling original promises of energy savings, providing vast amounts of building performance data, and changing the role of maintenance staff through remote monitoring and control. However, barriers like installation challenges and contractors' unfamiliarity with network technologies must still be overcome.
An Oversight or a New Customer Phenomenon, Getting the Most of your Contact C...Cisco Canada
As corporations consistently seek to maximize customer loyalty, secure predictable revenue, gain a competitive advantage and ensure customer satisfaction, more than often the words ‘Contact Center’ are never spoken. Much of the budget is allocated to the corporate marketing groups as they unveil flashy new websites, packaging and literature targeted for new and existing customers. More often than not, the Contact Center which is a critical portal to these customers is neglected with respect to revenue generation and customer loyalty.
The document summarizes how meter operations have changed in a post-AMI (Advanced Metering Infrastructure) world. It discusses how the focus is now on more than just accuracy, including communication, data handling and analysis. It also notes that utilities must now take a more active role in testing, certifying and rechecking meter functionality over their lifespan. Metering departments also have expanded roles, including communication and IT-related testing and validation of firmware and software upgrades. Finally, it outlines how metering will now be an ongoing cycle of evaluating and deploying new technologies while cleaning up from previous deployments.
This presentation was given at the PREA Meter School and gives an overview of AMI including an overview of the technologies, the benefits, how AMI is changing the industry, and what the future looks like.
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
Presented at SWEMA 2013.
This document provides an overview of managing meter operations in a post-AMI world. It discusses how the role of metering personnel has changed with the introduction of smart meters, which require more testing and expertise in communication and data management. The presentation highlights issues that have arisen during AMI deployments and the need for utilities to take a more active role in certifying and maintaining their smart meter infrastructure going forward. It also notes that metering departments will focus more on commercial and industrial customers and continuously researching new metering technologies.
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. Presented at the North Carolina Electric Meter School. 6/2013
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. 6/2014.
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment. 11/2014
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployment
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
Presented at EEI 2013.
This presentation explains why we test, types of tests and requirements, and data tracking. It's anything and everything you wanted to know about meter testing!
The goal of this presentation is to understand how to identify the greatest vendor-related risks for an AMI deployment, understand who the stakeholders are for an AMI roll out, and to review and discuss examples of risk mitigation.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
Presented at the Fall EDA 2014 Conference.
Rob Reese from TESCO presented on meter operations in a post-AMI world. As utilities deploy AMI systems, the role of metering personnel is changing. Metering departments are taking on new responsibilities like testing meter communication performance and verifying firmware. They are also focusing more on commercial and industrial meters. The presentation highlighted issues identified in AMI deployments and new realities like more frequent meter replacement. It discussed expanded roles for metering departments in testing, root cause analysis, and preparing for future technology changes.
This presentation discusses TESCO's products and services to assist with AMI deployment. Discover what to expect before, during, and after AMI deployment and how TESCO works with you throughout the entire process.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.This presentation will highlight the new value proposition for metering personnel at their respective utility companies in a post-AMI World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
This document discusses best practices for asset management of meters and related equipment for utilities implementing AMI systems. It outlines how traditional asset tracking systems were inadequate for advanced metering needs. Utilities are now using enterprise asset management systems as the backbone, with bolt-on solutions to handle AMI-specific requirements over time. Interoperability between systems is key, as is ensuring seamless transfer of data between the utility and vendors. With the right hybrid approach, utilities can have flexible, future-proof asset management.
This presentation will discuss how Asset Tracking for Metering has changed dramatically over the past dozen years and what the term “asset tracking” will mean for meter services in the future.
In the past we had Corporate asset management systems that originated on the financial side of the business and we had meter record systems that handled all metering test results. Between the two we would have all of our bases covered.
This presentation discusses how asset tracking systems for meter services have changed with the adoption of AMI. Traditionally, utilities used asset management systems focused on basic tracking of name, rank and serial number, but meter services required tracking additional data like test results. As AMI brought multiple serialized components under each meter cover, traditional systems could not handle the increased tracking needs. Most utilities have implemented or are implementing enterprise asset management systems like SAP, along with bolt-on solutions to provide the extended functionality required for meter services. The future of asset tracking relies on interoperability between utility systems and manufacturer systems to seamlessly share meter data.
This document contains slides from a presentation on managing vendor issues in AMI design. It discusses the growing capabilities and stakeholders involved in metering technologies, from traditional meters to first generation smart meters. It emphasizes the importance of change management in AMI deployment to mitigate risks from new features, bugs, and constant improvements. Specifically, it recommends utilities take an active role in vendor qualification, certification testing, acceptance testing, and contract management to establish checks and balances as the industry rapidly advances metering technologies.
Case Study - Monitoring and Evaluating the working of Telenor and ZTEAsim Ranjha
The document discusses the remote monitoring system used by Telenor Pakistan to monitor its telecom sites maintained by ZTE. The system allows Telenor to monitor site parameters such as temperature, power levels, and faults from its headquarters. It helps reduce costs and outage times by allowing remote diagnosis and resolution of issues. Key evaluation questions focus on how the system has impacted sites and networks, team performance, and issue resolution times.
Advanced thermostats are programmable, Wi-Fi enabled thermostats that can be controlled remotely. They have hardware for sensing temperature and controlling HVAC units, communicate wirelessly, and have cloud-based software for easier control and data analysis. While still a small market, advanced thermostats could transform the industry by fulfilling original promises of energy savings, providing vast amounts of building performance data, and changing the role of maintenance staff through remote monitoring and control. However, barriers like installation challenges and contractors' unfamiliarity with network technologies must still be overcome.
An Oversight or a New Customer Phenomenon, Getting the Most of your Contact C...Cisco Canada
As corporations consistently seek to maximize customer loyalty, secure predictable revenue, gain a competitive advantage and ensure customer satisfaction, more than often the words ‘Contact Center’ are never spoken. Much of the budget is allocated to the corporate marketing groups as they unveil flashy new websites, packaging and literature targeted for new and existing customers. More often than not, the Contact Center which is a critical portal to these customers is neglected with respect to revenue generation and customer loyalty.
The document summarizes how meter operations have changed in a post-AMI (Advanced Metering Infrastructure) world. It discusses how the focus is now on more than just accuracy, including communication, data handling and analysis. It also notes that utilities must now take a more active role in testing, certifying and rechecking meter functionality over their lifespan. Metering departments also have expanded roles, including communication and IT-related testing and validation of firmware and software upgrades. Finally, it outlines how metering will now be an ongoing cycle of evaluating and deploying new technologies while cleaning up from previous deployments.
This presentation was given at the PREA Meter School and gives an overview of AMI including an overview of the technologies, the benefits, how AMI is changing the industry, and what the future looks like.
This presentation was given at the PREA Meter School and gives an overview of AMI including an overview of the technologies, the benefits, how AMI is changing the industry, and what the future looks like. 03/10/20.
Highlights of the new value proposition for metering personnel at their respective utility companies in a post-AMI world. Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
This presentation will go over the benefits of AMI and where we are starting from, the overview of technologies involved with AMI, how AMI is changing Meter Service Departments and metering jobs, and the future of metering and AMI. This presentation was given at the PREA Meter School in March 2022.
As many utilities have elected to deploy advanced metering systems and millions of new solid-state, microprocessor based end-points with communications under glass, a dramatic shift has begun regarding where metering resources are being deployed and what they are doing.
This presentation will highlight the new value proposition for metering personnel at their respective utility companies in this AMI dominated World.
Examples of issues which have arisen or been identified over the course of various deployments and in the immediate aftermath of an AMI deployment.
This presentation shows how meter farms are a new tool for managing AMI meter populations and testing continuously evolving communication technology in a post deployment world.
This presentation discusses testing protocols, pitfalls and other solutions developed by various utilities who have gone through the stages of AMI Deployment. Equipment and systems used for this type of testing is also covered. 06/25/2019
This presentation gives insight on managing AMI meter populations and testing continuously evolving communication technology in a post deployment world
At the 2021 North Carolina Electric Meter School, Tom Lawton gave the Opening Keynote on smart meters and the increasingly important role the meter is playing in the smart grid.
We are only now beginning to understand how much AMI has changed and is continuing to change our world. This presentation will touch on the power of this AMI data, new tools we can create and the challenges we are facing to use this data. We will look at just a few of the new opportunities already being presented to us that we can use this data to take advantage of. Presented May 5, 2022
This presentation examines how AMI data, the collection of this data and the creation of tools to use this data have dramatically changed and is continuing to change metering operations. We will look at some of the challenges we are facing as we learn how to do business most effectively with this information and these tools.
The document discusses how utilities can better utilize AMI data through improved tools and analysis. It outlines challenges in managing the large volume of data collected and developing new skill sets to analyze it. Specifically, AMI data allows utilities to reduce truck rolls, identify infrastructure weaknesses, perform long-term planning, and analyze rates. It also enables measuring and addressing line losses. However, utilities need analytics platforms, dedicated personnel, and new tools to fully leverage AMI data. Proper data setup and correlation of facts with dimensions is important for analysis. Overall, AMI data provides opportunities to improve operations if utilities can develop their analytics capabilities.
The document discusses the opportunities and challenges utilities face in analyzing large amounts of data from Advanced Metering Infrastructure (AMI) systems. It provides examples of how utilities can use AMI data to improve outage response, detect energy theft, understand customer usage, plan infrastructure upgrades, and more. However, utilities must address challenges like integrating data from different systems, performing real-time analysis, and developing new analytical tools and skill sets to take full advantage of AMI data.
This presentation examines how AMI data, the collection of this data and the creation of tools to use this data have dramatically changed and is continuing to change metering operations. We will look at some of the challenges we are facing as we learn how to do business most effectively with this information and these tools. 05/09/19
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Meter Operations in a Post AMI World
1. Slide 110/02/2012 Slide 1
Meter Operations
in a Post
AMI World
Presented by John Kretzschmar
SAMSCO
Prepared by Tom Lawton,TESCO
The Eastern Specialty Company
for Mid-South Electric Meter School
Thursday, May 10, 2018 at 8 a.m.
2. Slide 2
Abstract
• As many utilities have elected to deploy advanced metering systems
and millions of new solid-state, microprocessor based end-points
with communications under glass, a dramatic shift has begun
regarding where metering resources are being deployed and what
they are doing.
• This presentation will highlight the new value proposition for
metering personnel at their respective utility companies in a post-
AMI World.
• Examples of issues which have arisen or been identified over the
course of various deployments and in the immediate aftermath of an
AMI deployment.
3. Slide 3
Pre-AMI Meter Operations
• Fewer meter techs in the field and in the shop than
there were 25 years ago
• Fewer Field checks and site verifications due to lack
of personnel, lack of experience and lack of expertise
• More features under glass in the meters even before
AMI deployed
• Significantly more features under glass in every AMR
and AMI system being considered or being deployed
• Metering losses starting to be identified “by accident”
as opposed to being “by design”.
Common Features and Common Sources of Concern
4. Slide 4
The Pendulum Starts to Move
• Meter Operations. Prior to deployment many larger utilities take an attitude
of “this is only metering – how hard can that be?”. Over the course of
deployment Meter Operations gains a stature and a respect from the rest of
the organization that was not previously accorded them – even if this is only
begrudging respect.
• New tests for AMI meters (e.g. communication,
disconnect) are identified
• The complexity and issues around high revenue
metering are at least acknowledged by the rest of
the organization
• Tests which have not been performed in years are
suddenly back in vogue
5. Slide 5
The New Realities
• Electro-Mechanical Meters typically lasted 30 years and more. Electronic AMI
meters are typically envisioned to have a life span of fifteen years and given the
pace of technology advances in metering are not expected to last much longer
than this.
• This means entire systems are envisioned to be exchanged every fifteen years
or so. In the interim the meter population and communication network inherent
in the infrastructure for each utility must be maintained.
• Meter communication and meter data
management are becoming as important to
metering operations as meter accuracy.
• Firmware upgrades, firmware stability and cyber
security are becoming increasingly important to
metering departments
6. Slide 6
Expected & Unexpected Trends at the
End of Deployment
Expected:
• The AMI deployment team will declare victory at some point and move on.
Clean-up will be left for the meter service department
• Change Management continues to be a tremendous challenge for every vendor
through every deployment
• Meter Acceptance testing including far more than accuracy testing for every
deployment
• Firmware upgrades must be checked and tested before mass deployment
Unexpected:
• Not all forms are available by the end
of deployment and must be installed
as part of normal operations by the
meter service department
• Meter Certification Testing never
slowed down over the course of any of
the deployments
7. Slide 7
Why do AMI Meters Fail?
Looking back at various deployments – what are the chief
causes to reject meter shipments?
Meter functional test failures including but not limited to;
• Incorrect firmware
• Bad settings
• Alarms and errors that do not clear
• Communication test failures
• Bad tables
• Failed disconnect switches
8. Slide 8
Lessons for the Future?
• Are these infant mortality issues or are these issues to be concerned about
going forward?
• What was NEVER the reason for rejecting a shipment – meter accuracy.
• Which are the most difficult meters for every deployment – the transformer
rated meters. Often these forms are not available until very late in the
deployment and sometimes not until the deployment has officially ended.
9. Slide 9
• Most AMI deployments utilize third party contractors to handle the
residential and some self contained non-2S services. The balance are
typically handled by the meter service department of the utility.
• No AMI deployment has used the AMI communication network to handle the
communication with the largest customer meters. The risk from even a
short term interruption of communication or loss of data far outweighs to
benefit of meters which are already being communicated with daily or even
several times a day.
• As these services are evaluated for new metering technology issues are
being found at some accounts. These issues represent revenue losses due
to inappropriate metering schemes or partially failed metering components
(e.g. transformers, electronic components).
Commercial and Industrial Metering
Challenges
10. Slide 10
• Metering is becoming more about IT. Some metering departments have
been reorganized after AMI as part of the IT department.
• Metering emphasis will shift strongly toward C&I customers and further and
further away from residential meters
• Metering resources are being refocused on C&I accounts.
• There are fewer levels of meter tech. Every meter tech needs to be at the
higher level as there is not enough lower level work to warrant full time
employees
• Utility commissions are being less forgiving of allowing rate relief for project
over runs and metering inaccuracies
How are these new realities starting to
affect metering operations?
11. Slide 11
• Responsible for either reviewing ANSI Tests or even performing some of
these ANSI Tests
• Perform Meter Functionality testing on new and returned AMI meters
• Register and communication module energy measurement comparison
• Disconnect/Reconnect Functionality
• Outage Performance
• Meter Communications Performance
• Consumer safety and combating real and perceived issues
• Near continuous research into the “next” technology and the next
deployment
New or expanded roles for metering
departments of all sizes
12. Slide 12
• Accuracy testing
• Meter Communications
Performance
• Software and firmware
verification
• Setting verification
• Functional testing
• Disconnect/reconnect
Functionality
and as left setting
Shop Testing
13. Slide 13
Field Testing
• Accuracy Testing
• Meter Communications Performance
• Software & Firmware Verification
• Setting Verification
• Functional Testing
• Disconnect/Reconnect Functionality
and as left setting
• Tamper Verification
• Site Audits appropriate to the type
of meter
14. Slide 14
RMA’s, Root Cause Analysis and
In Service Testing
Opportunities to Learn:
• Meters returned from the field as bad or flagged on incoming inspection. These
RMA’s need to be tracked not only for warranty purposes but more importantly to
understand the root cause of the issues.
• In Service Test programs need to be utilized to understand
the overall performance of AMI meters and as failures are
identified these meters need to be dissected and the
failure mode understood. If necessary, once the failure
mode is understood the meter population may need to also
be dissected to identify sub-groups of meter that may be
similarly affected. This could be a group of meters…
• from the same shipment.
• that were deployed in the same geographic area.
• that saw the same type of usage or environment.
No one knows the actual life of their AMI meter. To do this we must learn as
much as we can from the failures and the performance of the meters we have
deployed.
15. Slide 15
Post-Deployment Needs
• AMI Population Management
• Once deployment is complete the certification and acceptance testing does not stop.
• Everyone understands the importance of acceptance testing, but future generations
of a smart meter also require certification testing.
• New software and firmware needs to be tested and compared against the
performance of older generations.
• New hardware must be tested and compared to older generations.
• Firmware upgrades need to be checked
• New head end systems or IT protocols need to be tested against a large
group of meters before going live.
16. Slide 16
Real Life Examples of Change
Management in Action
• Issues in the system not the components – what is the definition of a meter and
when did the meter change?
– Meter and communication device interface
• Feature Creep – every manufacturer wants to differentiate themselves –
sometimes this works in unanticipated ways
– Recovery from power outages
– Short and long demand periods
• But we only changed….lessons we
should have learned from Microsoft
– Over the air upgrades
• Thank Goodness for test plans – right?
– Half closed disconnect devices
– Disconnect devices of unknown state
– Meters with incorrect firmware
17. Slide 17
The Need for Analytic Capability in Meter
Service Operations
• Information is King and AMI is making Meter
Services King of the Mountain. But this assumes
that Meter Services is able to combine operational
knowledge with analytical capabilities by creating
teams that have both capabilities. These analytic
capabilities include the ability to understand and
master “Big Data”. The ability to understand how
various data bases are put together and how best to
harvest the data and look for trends in this data.
– Operational knowledge
– Revenue diversion knowledge
– Ability to spot trends
– Filter and mine data from various sources in the AMI data
stream.
• Once this team coalesces under one roof Meter
Services is poised to start providing work orders for
various operational groups within and outside of
traditional Meter Service Departments.
18. Slide 18
Summary
• The focus is on far more than accuracy
• The meter man of the future knows not only metering but they are communication
experts and are involved with handling, reporting and analyzing far more customer
and system data
• There are fewer “routine jobs” in the field and many of the standard tasks are no
longer required. This will lead to fewer classifications of meter techs going forward
and the need for a more highly trained tech.
• Each Utility must take a far more active role as part of checking, certifying, and
rechecking the functionality of their meters.
• Metering will be in a near constant cycle of looking for the next technology,
evaluating those technologies, planning for deploying these technologies, and
cleaning up the aftermath of the deployment of
these technologies.
• Metering will begin to run non-metering operational groups
19. Slide 19
Questions and Discussion
Tom Lawton
tom.lawton@tescometering.com
TESCO – The Eastern Specialty Company
Bristol, PA
215-785-2338
This presentation can also be found under Meter
Conferences and Schools on the TESCO web site:
www.tescometering.com