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Bot Trends 2016
The document discusses the rise of chatbots and their integration within major messaging apps as a new era of internet interaction. With increased user engagement in messaging compared to social networking, chat apps are seen as the future web browsers, while bots represent the new websites. It highlights the significant monthly active user statistics of various messaging platforms and the differentiation between conversational and transactional chatbots.
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Bot Trends 2016
- 1. @3x14159265 Bot Trends 2016 Botsstarting a new era of the Internet
- 2. @3x14159265 Chatbot: interacting witha service through a conversational interface (e.g. messengers)
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- 4. @3x14159265 Chatbots have existedsince the 90’s. Why now?
- 5. @3x14159265 * Big 4Messaging Apps: WhatsApp, Facebook Messenger, WeChat, Viber * Big 4 Social Networking Apps: Facebook, Twitter, LinkedIn, Instagram
- 6. @3x14159265 Existing platforms arebecoming more important - and chatbots are the way to go
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- 9. “ @3x14159265 “Messaging is oneof the few things that people do more than social networking.” Mark Zuckerberg, Founder of Facebook
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- 12. “ @3x14159265 “Chat apps willcome to be thought of as the new browsers; bots will be the new websites. This is the beginning of a new Internet.” Ted Livingston, Founder of Kik
- 13. @3x14159265 > > Websites AppsChatbots
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- 15. @3x14159265 Pioneering model of“apps within an app” A truly mobile platform Payments as a portal ~ $7 ARPA WeChat
- 16. @3x14159265 The race tobecome the “WeChat of the West”
- 17. @3x14159265 Facebook Messenger 950 MioMAU Q2 2016 Line 220 Mio MAU Q1 2016 Telegram 100 Mio MAU Q1 2016 Slack 3 Mio DAU Q2 2016 HipChat ? Kik 200 Mio RU Q1 2016 MAU: monthly active users DAU: daily active users RU: registered users Skype 300 Mio MAU Q2 2016
- 18. @3x14159265 Facebook Messenger 950 MioMAU Q2 2016 Line 220 Mio MAU Q1 2016 Telegram 100 Mio MAU Q1 2016 Slack 3 Mio DAU Q2 2016 HipChat ? Kik 200 Mio RU Q1 2016 MAU: monthly active users DAU: daily active users RU: registered users Skype 300 Mio MAU Q2 2016 PRIVATE BUSINESS
- 19. @3x14159265 WhatsApp > 1 BnMAU Business Features to come late 2016
- 20. @3x14159265 estimated distribution of(private) messengers according to statista.com
- 21. @3x14159265 ~13 Mio Users 2008- Release of iOS App Store ~ 2.5 Bn Users 2016 - Release of Bot platforms Opportunity
- 22. @3x14159265 Receive Messages Text GIF/VideoLocation Other Media Messenger ✅ ✅ ✅ ✅ Telegram ✅ ✅ ✅ ✅ Kik ✅ ✅ ❌ ❌ Line ✅ ✅ ✅ ✅
- 23. @3x14159265 Text GIF/Video LocationOther Media Slack ✅ ✅ ❌ ✅ Hipchat ✅ ✅ ❌ ✅ Skype ✅ ✅ ❌ ❌ Receive Messages
- 24. @3x14159265 Text GIF/Video LocationOther Media Structured Messages Messenger ✅ ✅ ❌ ❌ ✅ Telegram ✅ ✅ ✅ ✅ ✅ Kik ✅ ✅ ❌ ❌ ~ Line ✅ ✅ ❌ ✅ ~ Send Messages
- 25. @3x14159265 Text GIF/Video LocationOther Media Structured Messages Slack ✅ ✅ ❌ ✅ ✅ Hipchat ✅ ✅ ❌ ✅ ✅ Skype ✅ ✅ ❌ ❌ ❌ Send Messages
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- 28. @3x14159265 Understand and processnatural language (NLU, NLP) Interact in a “human” way E.g. Luka.ai assistant.ai Conversational Chatbots
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- 32. @3x14159265 Command oriented “Form” likeinteraction E.g. “/” commands in Slack Uber Bot for Messenger Transactional Chatbots
- 33. “ @3x14159265 “Messaging has thepotential to be the command line for normal humans.” Sarah Guo, Greylock Ventures
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- 38. @3x14159265 “Hardcoded” commands Keyboardbuttons Horizontal inline results
- 39. @3x14159265 Vertical inline resultsInline buttons Inline paging
- 40. @3x14159265 Vertical inline resultsInline buttons Inline paging “Horizontal Slider”
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- 44. @3x14159265 Resources â—Ź https://orat.io/blog â—Ź http://www.businessinsider.de/the-messaging-app-report-2015-11?r=US&IR=T â—Źhttps://medium.com/@saranormous/clippy-s-revenge-39f7387f9aab#.pkaqk 2r7h â—Ź http://www.statista.com/statistics/263795/number-of-available-apps-in-the- apple-app-store/ â—Ź http://blog.appannie.com/understanding-global-messaging-app-user/ â—Ź http://a16z.com/2015/08/06/wechat-china-mobile-first/