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Mentor Moment 
Jamie Naughton 
jnaughton@zappos.com
About me… 
Chief of Staff 
Zappos.com, Inc. 
December, 2004 
R&D 
Community 
and Media 
Tony - CEO 
Culture
“Why would I promote 
a high school drop 
out?”
Lesson #1 
Opportunity exists for those who take it.
“I think you’re weird 
enough to make it 
here.” 
“Nothing is 
guaranteed. But 
generally speaking we 
are the ones who do 
the laying off.”
Lesson #2 
Embrace your weirdness. We are all weird. 
Everyone is replaceable. Everyone. 
That closed door might just point you to one 
that’s wide open.
Lesson #3 
People will only treat you how you let them. 
Family first. 
Life is short. Love what you do.
• “Why would you 
waste my time 
with a stupid 
idea?” 
• The Review
“If it scares me I’m going to 
say yes.”
Lesson #4 
Generally where there is fear there is growth. If 
you’re not afraid you’re not pushing yourself 
hard enough.
What Mentorship Means to Me… 
No one likes working for a bad boss. Don’t be 
one. 
Family first…always. 
My number one job is to ensure the growth of 
my team.
Thank you for allowing me to be here! 
Jamie Naughton 
Jnaughton@zappos.com 
Follow me: 
@JamieNaughton18 
/jnaughton 
@jamstar

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Mentor Moment

  • 1. Mentor Moment Jamie Naughton jnaughton@zappos.com
  • 2. About me… Chief of Staff Zappos.com, Inc. December, 2004 R&D Community and Media Tony - CEO Culture
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  • 7. “Why would I promote a high school drop out?”
  • 8. Lesson #1 Opportunity exists for those who take it.
  • 9. “I think you’re weird enough to make it here.” “Nothing is guaranteed. But generally speaking we are the ones who do the laying off.”
  • 10. Lesson #2 Embrace your weirdness. We are all weird. Everyone is replaceable. Everyone. That closed door might just point you to one that’s wide open.
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  • 12. Lesson #3 People will only treat you how you let them. Family first. Life is short. Love what you do.
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  • 15. • “Why would you waste my time with a stupid idea?” • The Review
  • 16. “If it scares me I’m going to say yes.”
  • 17. Lesson #4 Generally where there is fear there is growth. If you’re not afraid you’re not pushing yourself hard enough.
  • 18. What Mentorship Means to Me… No one likes working for a bad boss. Don’t be one. Family first…always. My number one job is to ensure the growth of my team.
  • 19. Thank you for allowing me to be here! Jamie Naughton Jnaughton@zappos.com Follow me: @JamieNaughton18 /jnaughton @jamstar