Melissa Mendoza has over 15 years of experience in business management, customer relations, and casino operations. She has held positions as a Business Account Manager developing merchandising plans, a Dealer overseeing table games and resolving disputes, and an apartment leasing manager handling marketing, resident issues, and applications. Mendoza aims to develop long-lasting client relationships and ensure compliance with standards in gaming and property management.

1. Melissa Mendoza (228) 334-8893 melissamendoza2015@outlook.com
Crossmark
Business Account Manager
May 2013 – August 2015
• Develop Customer level distribution and merchandising targets with supporting insights and merchandising
activation plans for each key initiative.
• Attend Customer Sales Calls with the Customer Manager Team where appropriate.
• Develop and maintain long lasting client relationships by establishing a returning client base.
• Assist respective retailers/wholesalers in merchandising directives.
• Monitor the movement of inventory and ensure shipping and receiving policies and procedures are adhered to.
Treasure Bay Casino Imperial Palace
Dealer Dealer
2009 – 2013 2005 - 2009
Responsible for overseeing and operating table games. Supervise players, check hands for winnings, and collect or
deal out chips accordingly.
Primary responsibilities
• Conduct other gambling games such as dice, roulette, cards, or keno.
• Inspect cards and gaming equipment to ensure compliance with gaming standards.
• Compute players' winnings and losses.
• Prepare collection reports for submission to supervisors.
• Assist in training new dealers.
• Resolve disputes or arguments by conferring with Pit Supervisor.
Palms Associates – Leasing
April 2004 – April 2005
• Duties consisted of aggressive marketing and leasing of town homes and apartment units. Time management,
resolving resident issues, following up on prospects, organizing social events, preparing newsletters and
resident notices, as well as processing applications including background checks and credit history. Assisted in
the management of the community office.
Casino Magic Biloxi
Dealer
1998-2004
Controls the flow and pace of the game at assigned table in accordance with departmental policy by performing the
duties outlined below.
Essential Duties and Responsibilities
• Shuffle and deal cards as required for the play of the assigned game.
• Notify supervisor of any irregularities noticed.
• Apply knowledge of dealing procedures according to house rules so as to preserve the security and integrity of
games.
• Exchange paper currency for gaming chips. Pay winning bets and collect losing bets.