Mel Feller Wants you to Develop a Profit Plan For your Business by Mel Feller
Mel Feller describes a Profit planning as simply the development of your operating plan for the coming period. Your plan needs to be summarized in the form of an income statement, which serves as your sales and profit objective and your budget for cost.
How Is It Used?
The profit plan is used in the following ways:
Evaluating operations. Each time you prepare an income statement, actual sales and costs are compared with those you projected in your original profit plan. This permits detection of areas of unsatisfactory performance so that corrective action can be taken.
Sales Forecasting Pipeline Or Pipe DreamEvanLMorris
This document discusses sales forecasting and provides tips for creating accurate forecasts. It notes that forecasting has both an artistic and scientific component. The scientific part uses data while the artistic part relies on experience and intuition. Accurate forecasts require understanding factors like marketing activity, sales cycles, historical data, and economic trends. Pipe dreams occur when managers accept unrealistic numbers without validation. The key is generating a realistic prediction of the sales pipeline through diligence and collaboration.
The Business Odyssey 2015 No 7 - Operational PlanningFisher Cut Bait
The document discusses operational planning and how it differs from strategic planning. Operational planning focuses on specific outcomes and initiatives to advance goals over the next year. It is most effective when delegated to individual business units and consolidated into a company-wide plan. This provides executives information to ensure strategic goals are achieved. The document also discusses how operational planning can help businesses cope with change, reduce uncertainty, and manage risk by exposing unknown factors and developing plans to address them.
The document discusses how sales managers can create opportunities during an economic downturn when faced with reduced budgets. It recommends quickly redefining sales objectives and focusing resources on the most important customers and future growth prospects. It also suggests co-opting underutilized operational employees to support selling, shifting efforts to customer R&D, aggressively promoting innovations, restating the value proposition, and increasing the speed of the internal sales cycle. The overall message is that downturns can be used as an opportunity to reposition the organization and gain an advantage for the economic recovery.
This presentation will provide excerpts from the new ebook “Promoted to VP of Sales: The Year 1 Toolkit”. The ebook is free and provides symptoms, causes, and cures for why the average Chief Sales Officer only lasts 19 months in their role. Authored by Matt Sharrers and Greg Alexander of Sales Benchmark Index.
This document provides guidance on forecasting and planning sales. It discusses establishing a basis for sales forecasts using past customer data and market research. Key assumptions that could impact sales like market trends, resources, and barriers are identified. Developing an accurate sales forecast and plan allows a business to better manage production, staffing, and cash flow needs rather than reacting to daily changes.
The document outlines 20 reasons why entrepreneurs should create a business plan, including to prove commitment to potential investors and employees, establish milestones, better understand competition and customers, document financial needs and the revenue model, attract investors and partners, focus efforts, and judge business success. Creating a business plan forces research into market trends and size, helps assess feasibility, and can uncover new opportunities.
Learn about the 10-Step Strategic Account Alignment Process:
- See the 10-step account planning and implementation process using real-world examples
- Focus on 3 of the biggest challenges facing strategic account management programs
- Learn the unique approach that Global Partners uses for the account planning and management process
MyBusinessPlans.com is a business plan development company founded in 2004 by Caroline and Mike Kenny, who have over 20 years of experience advising small businesses. They use a six-step approach to create custom, comprehensive business plans in as little as five days. Their plans meet SBA, bank, and investor requirements and provide an operating tool for clients. As experienced consultants who do all work in-house, MyBusinessPlans.com focuses on client satisfaction and referral business.
Sales Forecasting Pipeline Or Pipe DreamEvanLMorris
This document discusses sales forecasting and provides tips for creating accurate forecasts. It notes that forecasting has both an artistic and scientific component. The scientific part uses data while the artistic part relies on experience and intuition. Accurate forecasts require understanding factors like marketing activity, sales cycles, historical data, and economic trends. Pipe dreams occur when managers accept unrealistic numbers without validation. The key is generating a realistic prediction of the sales pipeline through diligence and collaboration.
The Business Odyssey 2015 No 7 - Operational PlanningFisher Cut Bait
The document discusses operational planning and how it differs from strategic planning. Operational planning focuses on specific outcomes and initiatives to advance goals over the next year. It is most effective when delegated to individual business units and consolidated into a company-wide plan. This provides executives information to ensure strategic goals are achieved. The document also discusses how operational planning can help businesses cope with change, reduce uncertainty, and manage risk by exposing unknown factors and developing plans to address them.
The document discusses how sales managers can create opportunities during an economic downturn when faced with reduced budgets. It recommends quickly redefining sales objectives and focusing resources on the most important customers and future growth prospects. It also suggests co-opting underutilized operational employees to support selling, shifting efforts to customer R&D, aggressively promoting innovations, restating the value proposition, and increasing the speed of the internal sales cycle. The overall message is that downturns can be used as an opportunity to reposition the organization and gain an advantage for the economic recovery.
This presentation will provide excerpts from the new ebook “Promoted to VP of Sales: The Year 1 Toolkit”. The ebook is free and provides symptoms, causes, and cures for why the average Chief Sales Officer only lasts 19 months in their role. Authored by Matt Sharrers and Greg Alexander of Sales Benchmark Index.
This document provides guidance on forecasting and planning sales. It discusses establishing a basis for sales forecasts using past customer data and market research. Key assumptions that could impact sales like market trends, resources, and barriers are identified. Developing an accurate sales forecast and plan allows a business to better manage production, staffing, and cash flow needs rather than reacting to daily changes.
The document outlines 20 reasons why entrepreneurs should create a business plan, including to prove commitment to potential investors and employees, establish milestones, better understand competition and customers, document financial needs and the revenue model, attract investors and partners, focus efforts, and judge business success. Creating a business plan forces research into market trends and size, helps assess feasibility, and can uncover new opportunities.
Learn about the 10-Step Strategic Account Alignment Process:
- See the 10-step account planning and implementation process using real-world examples
- Focus on 3 of the biggest challenges facing strategic account management programs
- Learn the unique approach that Global Partners uses for the account planning and management process
MyBusinessPlans.com is a business plan development company founded in 2004 by Caroline and Mike Kenny, who have over 20 years of experience advising small businesses. They use a six-step approach to create custom, comprehensive business plans in as little as five days. Their plans meet SBA, bank, and investor requirements and provide an operating tool for clients. As experienced consultants who do all work in-house, MyBusinessPlans.com focuses on client satisfaction and referral business.
How High Tech CF0s Can Grow Company Revenues Through Metrics and Best Practices Paul R. DiModica
The document discusses 4 key metrics that CFOs of high tech companies need to measure to drive scalable growth:
1. Monthly sales forecasting accuracy should be at least 75% to accurately plan operations.
2. Sales quotas should be mathematically calculated based on territory potential and average sales rather than guesses.
3. The net new sales growth ratio measures a company's ability to gain new customers and retain existing ones.
4. Measuring and reducing average sales cycle time can increase cash flow and revenue by turning inventory faster.
This document discusses sales pipelines and how to manage them effectively. It begins by defining a sales pipeline as a structured list of business opportunities at different stages from initial contact to closing a deal. It emphasizes the importance of identifying opportunities, tracking key deal information, and focusing efforts on opportunities most likely to close within the typical sales cycle. The document provides tips for calculating sales conversion rates, setting activity goals, defining sales stages, and ways to continually add new opportunities to keep the pipeline full. The overall message is that an active sales pipeline is key to sales success, and proper management of opportunities at each stage can significantly increase revenues.
Many small and medium sized enterprises [SME] owners already know what needs to be done to grow their business but lack the time and/or resources to bring about the necessary changes.
Others may simply be reluctant or restrained by tradition to make a shift.
Change is difficult.
This series attempts to help answer the question, "How will owners [like me] make the necessary changes to aggressively grow their business in 2014 — and beyond?”
Pivotal CRM : Analyst Report - Lead Management Pivotal CRM
In the past, the ability to track the cause and effect of marketing campaigns has been elusive, so demonstrating true ROI for marketing initiatives has been hit-and-miss. The new reality, however, is that marketers are now judged by the same criteria as other line-of-business managers and executives. Not only has lead quantity come under scrutiny, so has lead quality. lead management technology—one of the key ways to demonstrate the value of well-planned marketing campaigns—is now widely available. In fact, the value of this technology is becoming irresistible for marketing professionals in many mid-sized and smaller businesses today.
The document discusses sales compensation consulting and provides guidelines for managing incentive plans during challenging economic times. It summarizes the services of The Cygnal Group in developing, implementing, and administering incentive compensation plans. It also outlines common pitfalls in broker sales compensation plans and provides 8 guidelines for managing incentives during volatile periods, including keeping plans simple, limiting measures, and ensuring performance can be accurately tracked.
The document discusses succession planning for a NAPA auto parts store owner. It recommends starting succession planning early, developing a strategy that may involve transferring the business to a family member, key employee, or outside buyer. The owner should prepare the business for transition by keeping it profitable and maintaining strong financial records to maximize sale value and minimize taxes. Various equity plans are described to help develop key employees as potential successors or new owners through restricted stock, stock appreciation rights, or phantom equity agreements.
For Professional Services Firms the rules of strategy setting are different. Without knowing the differences instantly sets your firm into a dilemma and causes untold damage to turnover and growth as well as individual partner/director career development.
Managing an asset management business is unique. Not only is it a professional service business but extraordinary portfolio management and sales talent is critical to the business. Balancing the business and the profession is essential.
The document provides advice for business owners during uncertain economic times. It recommends developing a strategic plan to strengthen the business and increase its value. Now is a good time to improve processes, gain customers from struggling competitors, and make the company more sustainable and valuable. The author advises talking to customers and suppliers to understand how to support them, and working with banks by being proactive if needing funding help. Overall business owners should take a strategic approach of continuously improving their company rather than just waiting for economic conditions to change.
This presentation will help you rethink what a business is and how you can tailor your plan to work with you as you grow your business. In this presentation you will:
- Have a business plan framework to build upon.
- Learn how to identify and articulate who your competitors are in your market.
- Know the traps, pitfalls and bad business logic to avoid
- Work on weaving business strategy and strategic. planning concepts into your business plan so it grows with you.
Your business plan should act as a framework and provide metrics for you to measure your business against. No, your "hockey stick" pro-forma financial statements are not anywhere close to reality. We will work on that. By the end of this presentation you will have some insight on how to build a tool for your business.
The Profit Unlocker is an online toolkit that provides businesses with insights into their customers' profit potential, untapped opportunities, and actions to improve profit quickly. It analyzes customer and salesperson performance and profitability by market sector. The toolkit offers step-by-step guidance and tracking to help businesses unlock hidden profits through their existing customers and exceed sales targets. It is created by experienced sales experts and promises to increase profitability through an intuitive interface and proven methodology.
A comprehensive account planning and strategy template. Strategy development and execution are critical to a successful selling environment. This template is an easy to follow yet powerful tool to increase sales success.
Earlier this year, Bill Gross, founder of Idealab, spoke at TED on the topic of top factors in startup success. Since Mr. Gross has founded and funded many successful ventures, his advice is worth listening to. After studying 200 startup companies (both successful and not) it was determined that, of the five most important factors, timing was the most critical to the eventual success of the venture. You can watch the TED video for more details, but a summary of the data is shown in the chart below. By the way, I find it interesting that so many entrepreneurs are obsessed by the funding issue, or with starting with right team or business model, while in fact; it turns out to be the least important of the five factors.
Just as with startup success, timing is a critical factor in marketing, and sometimes the overarching issue. As an example, we occasionally get asked to rescue a company whose market share and revenues are dropping. While we are happy to work in this scenario, unless the product is sold online and the sales cycle is short, marketing alone is not an effective short-term fix. The situation may need to be stabilized through aggressive sales techniques or cost-cutting measures starting now – with marketing used as the key factor in ensuring medium and long-term success. In such a case, the timing can work against you on the marketing side.
Implementing your own Account Planning Methodology Featuring SiriusDecisions Revegy, Inc.
You know your customers rock – but are you really getting the most from your customer relationships? Are you actively engaging with them to continue to grow revenue in your accounts? Do you know which accounts you should be spending the most time with? Or how to build relationships across your customer’s entire organization?
The document discusses ways to bridge gaps in a business. It identifies common problems such as needing more traction in existing markets, adjusting to industry changes, stalled new business development, high costs of sales and bids not meeting expectations. For each problem, it provides a potential solution, approach and opportunity. The solutions focus on refining messages and offerings, identifying inhibitors, improving processes and gaining an outside perspective. The approaches involve discussions with clients, reviewing strategies and implementing plans. The opportunities include new revenues, decreased costs and improved results.
New compensation models for maximising sales performance ron burke, towers ...Sales Institute Ireland
Sales compensation plans should be designed to reinforce business strategy, reflect different sales roles, and maximize motivational impact. An effective plan attracts and retains top talent by offering competitive total compensation. It considers factors like role requirements, company pay philosophy, market practices, and the appropriate mix of base salary and incentives. The goal is to deliver target total cash compensation between the 50th to 75th percentiles compared to market peers.
What Does A Venture Capitalist Look Forguestab57a1
Venture capitalists seek higher returns through higher-risk investments. They manage risk by only investing in businesses that fit their criteria, such as superior management and an exit plan. A business plan should convince investors the goals can be achieved through explaining the product/service, market analysis, financial projections, and amount of financing required. It should be no more than 20-25 pages and cover essential areas like the executive summary, company background, market analysis, and financial projections to get venture capitalist consideration.
Salespeople face all sorts of distractions. Factors ranging from internal corporate demands to ramifications from a reeling economy and shifting competitive landscape all take a toll on their customer-facing time. So how do you keep them focused on their primary task at hand?
The document provides a 5-step process for companies to understand project and customer profitability in order to make strategic cost-cutting decisions, especially during an economic recession. The steps are: 1) Track project labor hours to understand costs and identify profitable vs unprofitable projects/customers. 2) Put labor rates and track all expenses to understand true per-project costs. 3) Allocate indirect costs across projects to understand complete costs. 4) Estimate per-project revenue to determine profitability. 5) Share profitability data with employees to influence behavior and focus on profitable work. Understanding per-project profitability helps companies cut costs intelligently without losing important capabilities or customers.
The document provides guidance on designing sales compensation plans that motivate sales teams to meet business goals without exceeding budgets. It recommends:
1) Setting the aggregate sales quota slightly above revenue targets to ensure targets are met, varying based on company size and growth.
2) Aligning the plan with strategic priorities each year rather than small annual tweaks. This includes differential commission rates and thresholds.
3) Involving stakeholders from across departments in the design process and monitoring performance quarterly to ensure the plan works as intended.
How High Tech CF0s Can Grow Company Revenues Through Metrics and Best Practices Paul R. DiModica
The document discusses 4 key metrics that CFOs of high tech companies need to measure to drive scalable growth:
1. Monthly sales forecasting accuracy should be at least 75% to accurately plan operations.
2. Sales quotas should be mathematically calculated based on territory potential and average sales rather than guesses.
3. The net new sales growth ratio measures a company's ability to gain new customers and retain existing ones.
4. Measuring and reducing average sales cycle time can increase cash flow and revenue by turning inventory faster.
This document discusses sales pipelines and how to manage them effectively. It begins by defining a sales pipeline as a structured list of business opportunities at different stages from initial contact to closing a deal. It emphasizes the importance of identifying opportunities, tracking key deal information, and focusing efforts on opportunities most likely to close within the typical sales cycle. The document provides tips for calculating sales conversion rates, setting activity goals, defining sales stages, and ways to continually add new opportunities to keep the pipeline full. The overall message is that an active sales pipeline is key to sales success, and proper management of opportunities at each stage can significantly increase revenues.
Many small and medium sized enterprises [SME] owners already know what needs to be done to grow their business but lack the time and/or resources to bring about the necessary changes.
Others may simply be reluctant or restrained by tradition to make a shift.
Change is difficult.
This series attempts to help answer the question, "How will owners [like me] make the necessary changes to aggressively grow their business in 2014 — and beyond?”
Pivotal CRM : Analyst Report - Lead Management Pivotal CRM
In the past, the ability to track the cause and effect of marketing campaigns has been elusive, so demonstrating true ROI for marketing initiatives has been hit-and-miss. The new reality, however, is that marketers are now judged by the same criteria as other line-of-business managers and executives. Not only has lead quantity come under scrutiny, so has lead quality. lead management technology—one of the key ways to demonstrate the value of well-planned marketing campaigns—is now widely available. In fact, the value of this technology is becoming irresistible for marketing professionals in many mid-sized and smaller businesses today.
The document discusses sales compensation consulting and provides guidelines for managing incentive plans during challenging economic times. It summarizes the services of The Cygnal Group in developing, implementing, and administering incentive compensation plans. It also outlines common pitfalls in broker sales compensation plans and provides 8 guidelines for managing incentives during volatile periods, including keeping plans simple, limiting measures, and ensuring performance can be accurately tracked.
The document discusses succession planning for a NAPA auto parts store owner. It recommends starting succession planning early, developing a strategy that may involve transferring the business to a family member, key employee, or outside buyer. The owner should prepare the business for transition by keeping it profitable and maintaining strong financial records to maximize sale value and minimize taxes. Various equity plans are described to help develop key employees as potential successors or new owners through restricted stock, stock appreciation rights, or phantom equity agreements.
For Professional Services Firms the rules of strategy setting are different. Without knowing the differences instantly sets your firm into a dilemma and causes untold damage to turnover and growth as well as individual partner/director career development.
Managing an asset management business is unique. Not only is it a professional service business but extraordinary portfolio management and sales talent is critical to the business. Balancing the business and the profession is essential.
The document provides advice for business owners during uncertain economic times. It recommends developing a strategic plan to strengthen the business and increase its value. Now is a good time to improve processes, gain customers from struggling competitors, and make the company more sustainable and valuable. The author advises talking to customers and suppliers to understand how to support them, and working with banks by being proactive if needing funding help. Overall business owners should take a strategic approach of continuously improving their company rather than just waiting for economic conditions to change.
This presentation will help you rethink what a business is and how you can tailor your plan to work with you as you grow your business. In this presentation you will:
- Have a business plan framework to build upon.
- Learn how to identify and articulate who your competitors are in your market.
- Know the traps, pitfalls and bad business logic to avoid
- Work on weaving business strategy and strategic. planning concepts into your business plan so it grows with you.
Your business plan should act as a framework and provide metrics for you to measure your business against. No, your "hockey stick" pro-forma financial statements are not anywhere close to reality. We will work on that. By the end of this presentation you will have some insight on how to build a tool for your business.
The Profit Unlocker is an online toolkit that provides businesses with insights into their customers' profit potential, untapped opportunities, and actions to improve profit quickly. It analyzes customer and salesperson performance and profitability by market sector. The toolkit offers step-by-step guidance and tracking to help businesses unlock hidden profits through their existing customers and exceed sales targets. It is created by experienced sales experts and promises to increase profitability through an intuitive interface and proven methodology.
A comprehensive account planning and strategy template. Strategy development and execution are critical to a successful selling environment. This template is an easy to follow yet powerful tool to increase sales success.
Earlier this year, Bill Gross, founder of Idealab, spoke at TED on the topic of top factors in startup success. Since Mr. Gross has founded and funded many successful ventures, his advice is worth listening to. After studying 200 startup companies (both successful and not) it was determined that, of the five most important factors, timing was the most critical to the eventual success of the venture. You can watch the TED video for more details, but a summary of the data is shown in the chart below. By the way, I find it interesting that so many entrepreneurs are obsessed by the funding issue, or with starting with right team or business model, while in fact; it turns out to be the least important of the five factors.
Just as with startup success, timing is a critical factor in marketing, and sometimes the overarching issue. As an example, we occasionally get asked to rescue a company whose market share and revenues are dropping. While we are happy to work in this scenario, unless the product is sold online and the sales cycle is short, marketing alone is not an effective short-term fix. The situation may need to be stabilized through aggressive sales techniques or cost-cutting measures starting now – with marketing used as the key factor in ensuring medium and long-term success. In such a case, the timing can work against you on the marketing side.
Implementing your own Account Planning Methodology Featuring SiriusDecisions Revegy, Inc.
You know your customers rock – but are you really getting the most from your customer relationships? Are you actively engaging with them to continue to grow revenue in your accounts? Do you know which accounts you should be spending the most time with? Or how to build relationships across your customer’s entire organization?
The document discusses ways to bridge gaps in a business. It identifies common problems such as needing more traction in existing markets, adjusting to industry changes, stalled new business development, high costs of sales and bids not meeting expectations. For each problem, it provides a potential solution, approach and opportunity. The solutions focus on refining messages and offerings, identifying inhibitors, improving processes and gaining an outside perspective. The approaches involve discussions with clients, reviewing strategies and implementing plans. The opportunities include new revenues, decreased costs and improved results.
New compensation models for maximising sales performance ron burke, towers ...Sales Institute Ireland
Sales compensation plans should be designed to reinforce business strategy, reflect different sales roles, and maximize motivational impact. An effective plan attracts and retains top talent by offering competitive total compensation. It considers factors like role requirements, company pay philosophy, market practices, and the appropriate mix of base salary and incentives. The goal is to deliver target total cash compensation between the 50th to 75th percentiles compared to market peers.
What Does A Venture Capitalist Look Forguestab57a1
Venture capitalists seek higher returns through higher-risk investments. They manage risk by only investing in businesses that fit their criteria, such as superior management and an exit plan. A business plan should convince investors the goals can be achieved through explaining the product/service, market analysis, financial projections, and amount of financing required. It should be no more than 20-25 pages and cover essential areas like the executive summary, company background, market analysis, and financial projections to get venture capitalist consideration.
Salespeople face all sorts of distractions. Factors ranging from internal corporate demands to ramifications from a reeling economy and shifting competitive landscape all take a toll on their customer-facing time. So how do you keep them focused on their primary task at hand?
The document provides a 5-step process for companies to understand project and customer profitability in order to make strategic cost-cutting decisions, especially during an economic recession. The steps are: 1) Track project labor hours to understand costs and identify profitable vs unprofitable projects/customers. 2) Put labor rates and track all expenses to understand true per-project costs. 3) Allocate indirect costs across projects to understand complete costs. 4) Estimate per-project revenue to determine profitability. 5) Share profitability data with employees to influence behavior and focus on profitable work. Understanding per-project profitability helps companies cut costs intelligently without losing important capabilities or customers.
The document provides guidance on designing sales compensation plans that motivate sales teams to meet business goals without exceeding budgets. It recommends:
1) Setting the aggregate sales quota slightly above revenue targets to ensure targets are met, varying based on company size and growth.
2) Aligning the plan with strategic priorities each year rather than small annual tweaks. This includes differential commission rates and thresholds.
3) Involving stakeholders from across departments in the design process and monitoring performance quarterly to ensure the plan works as intended.
Sales White Paper: ROI On Sales EffectivenessAltify
This document discusses calculating return on investment (ROI) for sales effectiveness projects. It provides context on critical success factors and defines the key levers that affect sales performance as the number of deals, average deal size, close rate, and length of sales cycle.
The summary discusses two methods for calculating ROI - a simpler method and a more complex method. The simpler method looks at average deal size, operating margin, revenue types, retention rates, number of salespeople, and targets for the key performance levers. It also accounts for vendor costs and internal administration costs to determine the anticipated return. The document aims to provide a framework for customers to assess expected ROI for a sales effectiveness project.
The document provides guidance on revenue forecasting for businesses. It discusses that a revenue forecast estimates revenues over a fixed time period like a quarter or year. It is based on past financial performance, market conditions, and sales pipelines. For example, analysts consider Apple's past sales, products, and demand to forecast revenues. The document then outlines different revenue forecasting methods and provides steps to follow, which include establishing timelines, forecasting expenses and sales, considering the market, and reviewing forecasts regularly. It also lists tips for more accurate forecasts such as factoring in available resources and past project revenues. Common mistakes like relying on assumptions and failing to adapt are also discussed.
Business Plan is a document required at the time of funding your business or ...ymandhanya
The document outlines the purpose and steps involved in creating a business plan. It discusses that a business plan is a blueprint that identifies business opportunities and converts ideas into successful ventures. It involves tasks like identifying strengths/weaknesses, assessing feasibility, and allocating resources. The business plan gives direction to entrepreneurs, helps evaluate prospects, seeks loans, and helps with decision making. The steps involved include preliminary investigation of the idea and environment, generating business ideas, and scanning the internal and external environment.
The document discusses the importance of ongoing business planning and reviewing business plans regularly. It provides guidance on key elements that should be included in business plans such as marketing objectives, financial forecasts, and exit plans. For larger businesses with multiple departments, the document advises developing integrated business plans for each department that align with overall organizational strategy. Effective implementation requires allocating sufficient resources, setting measurable targets, and monitoring performance against the plan on a regular basis through continuous review and revision of objectives.
The document discusses strategies for motivating salespeople through compensation plans. It describes how one company moved from a flat commission plan to a quota-bonus plan but found lower performance. Quotas can undermine the motivational power of commissions by reducing clarity, immediacy and certainty of payouts. The article recommends approaches that harness commissions, such as removing some sales from quotas and paying commissions above quota attainment. Maintaining elements of direct commission payouts in a plan can better drive salesperson performance than quotas alone.
This document discusses how analyzing a company's customer data can provide valuable insights to accelerate growth. It makes the following key points:
1. Analyzing trends in customer behavior, lifetime value, sales channels and more can uncover opportunities within the existing customer base like cross-selling opportunities or customers who have drifted to competitors.
2. These insights must be turned into actions and strategies to increase revenue like changing go-to-market approaches or refocusing on more profitable customers.
3. Implementing the strategies developed from data analysis can be done through a growth partner who works on a performance-based model and provides tools and training to sustain growth independently over time.
This document discusses how analyzing a company's customer data can provide valuable insights to accelerate growth. It makes the following key points:
1. Analyzing trends in customer behavior, lifetime value, sales channels and more can uncover opportunities within the existing customer base like cross-selling opportunities or customers who have drifted to competitors.
2. These insights must be turned into actions and strategies to increase revenue like changing go-to-market approaches or refocusing on more profitable customers.
3. Implementing the strategies developed from data analysis can be done through a growth partner who works on a performance-based model and provides tools and training to sustain growth independently over time.
This document discusses how accurately forecasting sales and creating a sales plan can help businesses manage cash flow, production, staffing, and financing needs more effectively. It provides guidance on developing a sales forecast, including considering historical sales data, market assumptions, and customer expectations. It also emphasizes creating a sales plan that sets strategic objectives and outlines specific, measurable steps and timelines to achieve sales goals in both existing and new markets. Avoiding overly optimistic forecasts and getting feedback on assumptions is advised.
How to create a SaaS sales compensation plan.Married2Growth
The document provides tips for creating a sales compensation plan for a SaaS company. It recommends determining on-target earnings for the sales team based on market norms and a split between base salary and commissions. It also suggests including incentives and bonuses to encourage competition and goal achievement. Additionally, it advises considering all details like commission rates, experience levels, and strategically incentivizing desired sales outcomes. The document stresses keeping the plan simple and remembering that incentives will drive desired sales behaviors.
The choice to increase sales revenue is not to be taken lightly. Businesses and leaders can go about it in several different ways like adding to the pipeline, launching new products or services, upselling clients, training your team and more. While each of these activities improve sales revenue, a disjointed effort will not provide the returns you want. To succeed, focus on the areas and people who matter and employ a measurable strategy to achieve your strategic objectives.
Strategy creates context for operating decisions.
It establishes the playing field and provides guidance for decision-making, the experience and skills needed by employees, positioning of marketing and advertising, the priority of initiatives, how to structure the company, and a many other issues.
In developing strategy, leaders make conscious and informed choices about who they are and what they stand for:
–What are our core values and beliefs?
–What markets and customer groups will we serve?
–What products and services will we offer and how profitable is each one?
–What infrastructure, core processes and resources must we have to succeed?
–What competitive advantages will cause us to succeed?
–What core competencies must we have to fuel our growth?
–How will we sell our products and services?
–How will we market our products and services?
–What financial results will we achieve?
In this A to Z we will cover some of the main elements of business strategy and give you some tricks and tips along the way!
1) The document discusses expanding an African small business by hiring new staff, attracting new customers, and gaining access to investors and financing.
2) Expanding can allow relocating to access suppliers, incentives, and optimize operations. Processes become more efficient and costs are reduced with growth.
3) Business owners should review profitability from expansion periodically and have a clear reason, such as entering new profitable markets. The company discussed provides guidance and financing sources to help businesses expand.
This document provides an overview of key components of a business plan, including:
1. The executive summary which clearly states what is being asked for upfront.
2. The business description which outlines the industry, products/services, and plans for success.
3. The marketplace section which describes customers, competition, and market positioning.
4. The financial section containing income/cash flow statements, balance sheets, and break-even analyses.
Key components within these sections include business concept, market strategies, competitive analysis, operations/management plans, and financial factors. The length of a business plan can vary depending on the complexity of the business but typically ranges from 15-20 pages.
Growing business performance indicators: what to measureDaniel Plume
This document discusses key business performance indicators that small and growing businesses should measure. It outlines several sales performance metrics to track, including sales revenues, customer acquisition cost, building a typical customer profile, and size of gross margin. It also discusses measuring the sales funnel. For service performance, the document recommends measuring speed of service, cost to serve, customer loyalty and retention rates, and implementing a consistent customer service measurement. The overall goal is for small businesses to focus on the most important metrics that will help them navigate growth and scale their business successfully.
Doublingyourrevenueeveryyear 140915013106-phpapp02Nicola Van Hoff
The document outlines nine practices for doubling revenue every year, as advocated by the CEO of MergerTech Advisors. The practices include considering oneself the head of sales, making doubling revenue a strategic goal, focusing on growing existing accounts as much as new ones, seeing all employees as salespeople, and considering inorganic growth through acquisitions. Following these practices can help companies experience virtuous cycles of improved operations and satisfaction of stakeholders, leading to increased company value.
Mel feller and multiple secrets to successMel Feller
eminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and Oklahoma.
Like you, leadership expert and business author Mel Feller has seen the word leadership defined numerous ways over the years. Is it charisma and positive thinking? Pinstripes and red power ties? Decisiveness? Is it all about the situation? Is it meant only for the elite who rise to the top? Alternatively, is there a different story?
With over three decades of executive coaching, speaking, and most importantly, real-life, in-the-trenches business experience, his view is radically different. Mel Feller appreciates, and shares with listeners, that leadership is a moment-to-moment choice and not about title, tenure or position. Leadership is for everyone, every day. It is how we should live our life
Mel feller mpa, mhr, discusses texas real estateMel Feller
Mel Feller MPA, MHR, Discusses Texas Real Estate and Terms to Know
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller is an Innovator and Business Leader. Mel Feller currently maintains an office in Texas. Mel is currently an MBA Candidate.
Why should I buy, instead of rent?
You will love the feeling of having something that is all yours - a home where your own personal style will tell the world who you are. A thriving vegetable garden in the backyard, a tiled entryway, a yellow kitchen... when you own, you can do it all your way! However, there is more to owning a home than personal satisfaction. You can deduct the cost of your mortgage loan interest from your federal income taxes, and usually from your state taxes, too. And interest will compose nearly all of your monthly payment, for over half the number of years you'll be paying your mortgage. This adds up to hefty savings at the end of each year. Moreover, you are allowed to deduct the property taxes you pay as a homeowner. If you rent, you write your monthly check and it is gone forever. Another financial plus in owning a home is the possibility its value will go up through the years.
Mel Feller, MPA, MHR, is a well-known real estate, business consultant, personal development
Consultant and speaker, specializing in performance, productivity, and profits. Mel is the President/Founder of Mel Feller Seminars with Coaching For Success 360, Inc. and Mel Feller Coaching, a real estate and business specific coaching company. His three books for real estate professionals are systems on how to become an exceptional sales performer. His four books in Business and Government Grants are ways to leverage and increase your business Success in both time and money! His book on Personal Development “Lies that Will Sabotage Your Success”.
Mel feller, mpa, mhr, asks about your passionMel Feller
Mel Feller, MPA, MHR, Asks About Your Passion.
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and in Utah.
The dictionary definition of passion is, “a strong or extravagant fondness, enthusiasm, or desire for anything.” Why do people start their own businesses? Is it for money, for freedom – from corporate structure or otherwise, power? What would you want to do it if you did not need to work? Some people might answer that they would want to lie on a beach or watch television, all day that might not pay you! However, is it possible to do something you would want to do whether or not you were making money – and actually make money? Of course – but if it were that easy, everyone would be doing it.
I have always suggested you should do what you love, but I had not followed my own advice sometimes. Why is it so important to pursue what is important to you? Here is what I have learned since deciding to focus on my passion:
Mel feller, mpa, mhr, discusses word of mouth marketingMel Feller
Mel Feller, MPA, MHR, Discusses Word of Mouth Marketing.
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and in Utah.
It is as important to know what word of mouth marketing IS as what it IS NOT. Word-of-Mouth (W-O-M) is about involving, educating and satisfying customers. It is not about abandoning your marketing plan and advertising campaign. It is not enough to simply provide good customer service and wait for the buzz to build. In fact, let us test your knowledge of W-O-M with this simple quiz. Select the most suitable answer to the following questions. Answers are at the end of the handout/article.
Mel Feller, MPA, MHR, is a well-known real estate, business consultant, personal development consultant and speaker, specializing in performance, productivity, and profits. Mel is the
President/Founder of Mel Feller Seminars with Coaching For Success 360, Inc. and Mel Feller Coaching, a real estate and business specific coaching company. His three books for real estate professionals are systems on how to become an exceptional sales performer. His four books in Business and Government Grants are ways to leverage and increase your business Success in both time and money! His book on Personal Development “Lies that Will Sabotage Your Success”. Mel Feller is in Texas and In Utah. Currently an MBA Candidate
How to increase your business profits by mel fellerMel Feller
How to Increase Your Business Profits by Mel Feller, MPA, MHR
There are two ways to increase your profits. One is by increasing your sales; the other is by reducing your costs. Here are some ideas that will help you increase your profits by cutting your expenses in an organized fashion.
Increasing profits through cost reduction must be based on the concept of an organized, planned program. Unless adequate records are maintained through a proper accounting system, there can be no basis for ascertaining and analyzing costs.
Cost reduction is not simply attempting to slash all expenses unmethodically. The owner-manager must understand the nature of expenses and how expenses inter-relate with sales, inventories, cost of goods sold, gross profits, and net profits.
Success Sabotaging Lies
By Mel Feller, MPA, MHR Offices in Texas and Utah
Let me start by asking a couple of questions, what beliefs do you have about success and personal excellence? What programs do you have downloaded in the massive computer that is known as your brain? Are they a plus in your pursuit for self-help motivation and personal growth development? On the other hand, are they holding you back and controlling what you will be able to achieve?
We have heard the opposite of the terms I have listed. Replace the opposite thoughts of these with these success belief builders. I wanted to point out the positive and not the negative.
There Is No Such Thing as Failure
The men who try to do something and fail are infinitely better than those who try to do nothing and succeed. Lloyd Jones
Notice the difference between what happens when a man says to himself, “I have failed three times,” and what happens when he says, “I am a failure.” ~S.I. Hayakawa
There is a man who failed in business at age 21.
He was defeated in a legislative race at age 22.
He failed again in business at age 24.
He overcame the death of his girlfriend at age 26.
He had a nervous breakdown at age 27.
He lost a congressional race at age 34.
He lost a congressional race at age 36.
He lost a senatorial race at age 45.
He failed in an effort to become vice-president at age 47.
He lost a senatorial race at age 49.
He was elected president of the United States at age 52.
The man’s name was Abraham Lincoln.
He would not have accomplished becoming president if he had believed that failure was something to avoid. Thomas Edison thought the same way about failure when going through his 9,999 attempts to invent the light bulb.
Mel fellers multiple secrets to success Mel Feller
Mel Feller’s Multiple Secrets to Success – Look at the Seasons in Your Life
Mel Feller, MPA, MHR with Offices in Texas and Utah
Mel Feller Seminars, Coaching For Success 360 Inc. /Mel Feller Coaching
See www.melfeller.com and www.melfellersuccessstories.com
Mel Feller Professional Coaching in Dallas, TX and Salt Lake City, UT
Mel's success philosophy is one where there are many avenues to achieve success. He specializes and trains in real estate, business planning, stocks, personal development, leadership, time management, grants, proposal funding and relationship training
Are you worried that feel that you are lacking motivation in your everyday life or your business?
A collection of inspirational quotes by mel fellerMel Feller
This document contains a collection of inspirational quotes by Mel Feller on topics such as happiness, creativity, new ideas, freedom, and the future. Some of the quotes highlight that happiness comes from achieving one's values, creativity gives life meaning, and new ideas often face skepticism at first but are later seen as obvious. Other quotes discuss freedom and the importance of not giving up essential liberties for temporary safety. Quotes on the future discuss trends toward more leisure time, automation, and a greater emphasis on creativity and entertainment as work becomes more about supervising machinery. The document concludes by introducing Mel Feller and his work as a business consultant and author.
Mel Feller and Coaching For Success 360 – Coaching – Consultant - Training
By Mel Feller, MPA, MHR
Mel Feller Seminars, Coaching For Success 360 Inc. /Mel Feller Coaching
Coaching For Success 360 is a full service management, coaching and consulting firm specializing in all and every type of business coaching, training, and development. Experienced coaches and consultants provide solutions to tough business problems and the leadership needed to significantly enhance a company´s performance and productivity. Our specialties and offered programs are in the area of executive coaching, business development, and team building involving all sizes of businesses including real estate.
Coaching For Success 360 and Mel Feller have found that the standard cookie cutter training and development does not adequately address the needs of team and leadership development. Their established programs incorporating personal assessments, sound methodology, and hard questioning accelerates development, and ensures growth.
Build a Successful Financial Plan
By Mel Feller, MPA, MHR
Mel Feller Seminars, Coaching For Success 360 Inc. /Mel Feller Coaching
Financial planning is defining your goals in life and realizing that the only way to provide for them is through disciplined spending, regular saving, and wise investing. It isn’t a blueprint for life that once drawn never changes. It is flexible and adaptable to your changing needs. Moreover, best of all, you can accomplish it at any income level.
A sound financial plan includes both short- and long-term goals. It starts with the realization that, in the early and even middle years of life, you must develop the habit of saving. Only by living below your means can you build a fortress of savings to pay for the important things that lie ahead.
Successfully Reducing Insurance Costs
By Mel Feller, MPA, MHR
Mel Feller Seminars, Coaching For Success 360 Inc. /Mel Feller Coaching
Have you looked at your insurance costs lately? Chances are, your costs have gone up even if your coverage has remained the same. Insurance inflation is a hidden danger because you do not always pay those bills every month or pay them directly. In addition, when they do rise, there seems to be no practical way to control them. Let’s look at some major insurance categories to see where cost-cutting might be possible.
Return Balance To Your Life
By Mel Feller, MPA, MHR
Mel Feller Seminars, Coaching For Success 360 Inc. /Mel Feller Coaching
In order to return balance to your life, remove the excuses from your life.
Attitude is more important than intelligence. The reasons why you can do anything must replace the reasons why you can`t. Find ways to win not to lose. Winning attitude that were once very easy may become more difficult with age.
Looking at a 1031 Exchange
By Mel Feller, MPA, MHR
Mel Feller Seminars, Coaching For Success 360 Inc. /Mel Feller Coaching
Let’s look at 1031 tax deferred exchanges. Named after the IRS tax code that permits such transactions, 1031 exchanges allow investors to defer paying taxes on property they buy and sell as long as the transactions occur within a 180-day time span and the funds are placed with an exchange facilitator or accommodator. I cannot stress enough the importance of working with a ‘qualified’ qualified intermediary, or QI. While knowledge, experience and a certain level of coverage or fidelity coverage is significant, the financial backing of the company, strict adherence to financial reporting and disclosure requirements hold even more importance.
How to Become Wealthy
By Mel Feller, MPA, MHR
Mel Feller Seminars, Coaching For Success 360 Inc. /Mel Feller Coaching
Napoleon Hill, in his great book, Think & Grow Rich, describes the six steps to turn your “desires into gold.”
First: Determine exactly how much money you want to accumulate.
Second: Determine exactly what you will do to get this money.
Third: Establish the date by which you will do this.
Fourth: Create a definite plan to accumulate this money.
Fifth: Write out a clear, concise goal statement.
Sixth: Keep your goal statement at the top of your mind.
Mel feller looks at how real estate agents should treat their clientsMel Feller
Mel Feller Looks at How Real Estate Agents Should Treat Their Clients
Please note that this article comes from the heart. It is heartfelt because I had been a top producing real estate agent for twenty years. I know what it takes to keep buyers and sellers happy and still as a real estate investor, I handle a lot of my buying and selling myself even though I do not have a real estate license today. I am deeply involved in training several high producing real estate agents today. So my knowledge of the real estate field spans over 45 years. No matter who your customer is, in any business, they turn into repeat customers down the road or not, depending on the way you choose to treat them!
Real Estate Agents who treat buyers with disdain would do well to remember that those buyers would become sellers one day. In addition, they will remember those agents who treated them well when they were initially looking to purchase. If you happen to be the Buyer’s Agent always, treat them with the highest respect, just the way you would like to be treated. I can promise you that no real estate agent will admit to treating people badly, but I do see and hear about it all the time.
Mel feller asks if you are in the wrong careerMel Feller
Mel Feller Asks if you are in the Wrong Career
” Passion for your work, a pervasive commitment to quality, and relentless attention to details are essential markers of excellence. Quality work and an appreciation for the importance of details benefit not just the clients a business serves; these attitudes and habits also bring joy and peace of mind to the person who delivers the work. To know how to do something exceptionally well is to enjoy it. “Everything Counts: 52 Remarkable Ways to Inspire Excellence and Drive Results by Gary Ryan Blair
Sales can be a tough career.
We face rejection daily, doing most of our presenting in unfamiliar territory. We know that we are only as good as our last order, meaning that if we don’t sell, we don’t eat. In addition, like every other ‘civilian’ we have bills to pay. On days without results most days for many, it can be extremely stressful.
Mel feller looks at building a winning teamMel Feller
The document discusses building a winning real estate team. It notes that while agency leaders may have been good salespeople, their focus should shift to finding and developing new people. Making a few sales oneself each month limits growth, but training salespeople can earn the agency much more over time. The key is for leaders to understand their strengths and weaknesses, and build a team that complements them.
Mel feller wants you to become a great real estate salespersonMel Feller
Mel Feller is a business coach who helps individuals transition from full-time employment to entrepreneurship. He provides advice on how to become a great real estate salesperson by first thinking about what success means and setting goals. Feller advises planning small, achievable successes over weeks and months toward larger goals. He suggests contacting his company, Coaching for Success360, for help in figuring out what it takes to be a great salesperson.
Mel feller gives you a home loan glossaryMel Feller
Mel Feller Gives You a Home Loan Glossary
Home Loan Glossary
Adjustable-rate loans, also known as variable-rate loans, usually offer a lower initial interest rate than fixed-rate loans. The interest rate fluctuates over the life of the loan based on market conditions, but the loan agreement generally sets maximum and minimum rates. When interest rates rise, generally so do your loan payments; and when interest rates fall, your monthly payments may be lowered.
Mel Feller and Why I am a business and Executive Coach
I started coaching in the early eighties. It was during that time that I began working with Carleton Sheets, author of the bestselling Real Estate Courses No Money Down Real Estate and founder of one of the longest coaching programs in history.
Carleton’s approach was not teaching or therapy. It was a broadly applicable system for helping individuals “create real estate wealth.” Based on recognizing deep patterns that prevent long-term success, and skills for creating new patterns that produce “results that truly matter,” Carleton’s techniques helped me successfully coach clients as diverse as single mom’s on welfare to aspiring professionals, entrepreneurs and Fortune 500 Executives.
Mel feller wants you to develop a profit plan for your business by mel feller
1. Mel FellerWantsyou to Developa ProfitPlan For your Businessby Mel Feller
Mel FellerdescribesaProfitplanningassimplythe developmentof youroperatingplanforthe coming
period.Yourplanneedstobe summarized inthe formof an income statement,whichservesasyour
salesandprofitobjective andyourbudgetforcost.
How Is It Used?
The profitplan is usedin the followingways:
Evaluatingoperations.Eachtime youprepare anincome statement,actual sales andcostsare compared
withthose youprojectedinyouroriginal profitplan.Thispermitsdetectionof areasof unsatisfactory
performance sothatcorrective actioncan be taken.
Determiningthe needforadditionalresourcessuchasfacilitiesorpersonnel.Forexample,the profit
planmay showthat a sharp increase inexpectedsaleswill overloadthe company'sbillingpersonnel.A
decisioncanthenbe made to add additional invoicingpersonnel,toretainanEDP service,orto pursue
some otheralternative.
Planningpurchasingrequirements.The volume of expectedsalesmaybe more thanthe business'usual
supplierscanhandle orexpectedsalesmaybe sufficienttopermittakingadvantage of quantity
discounts.Ineithercase,advance knowledgeof purchasingrequirementswill permittakingadvantage
of costsavingsand ensure thatpurchasedgoodsare readilyavailablewhenneeded.
Anticipatinganyadditional financingneeds.Withplanning,the searchforneededfundscanbeginas
earlyas possible.Inthis way,financial crisesare avoidedandfinancingcanbe arrangedon termsthat
are more favorable.
Advantages of ProfitPlanning
Profitplanningoffersmanyadvantagestoyourbusiness.The modestinvestmentintime requiredto
developandimplementthe planwill payliberal dividendslater.Amongthe benefitsthatyourbusiness
can enjoyfromprofitplanningare the following:
2. Performance evaluation.The profitplanprovidesacontinuingstandardagainstwhichsales
performance andcostcontrol can quicklybe evaluated.
Awarenessof responsibilities.Withthe profitplan,personnelare readilyaware of theirresponsibilities
for meetingsalesobjectives,controllingcosts,andthe like.
Cost consciousness.Since costexcessescanquicklybe identified andplanned,expenditurescanbe
comparedwithbudgetsoftware evenbefore theyare incurred,costconsciousnessisincreased,
reducingunnecessarycostsandoverspending..
Disciplinedapproachtoproblemsolving.The profitplanpermitsearlydetectionof potential problems
so that theirnature andextentare known.Withthisinformation,alternatecorrective actionscanbe
more easilyandaccuratelyevaluated.
Thinkingaboutthe future.Toooften,small businessesneglecttoplanthinkingaboutwhere theyare
today,where theywill be nextyear,orthe yearafter.Asa result,opportunitiesare overlookedand
crisesoccur that couldhave beenavoided.Developmentof the profitplanrequiresthinkingaboutthe
future sothat many problemscanbe avoidedbefore theyarise.
Financial planning.The profitplanservesasabasisfor financial planning.Withthe information
developedfromthe profitplan,youcananticipate the needforincreasedinvestmentinreceivables,
inventory,orfacilitiesaswell asanyneedforadditional capital.
Confidence of lendersandinvestors.A realisticprofitplan,supportedbyadescriptionof specificsteps
proposedtoachieve salesandprofitobjectives,will inspire the confidence of potential lendersand
investors.Thisconfidence will notonlyinfluencetheirjudgmentof youasa businessmanager,butalso
the prospectsof your business'successanditsworthinessforaloanor an investment.
Limitationsof Profit Planning
Profitplansare baseduponestimates.Inevitably,manyconditionsyouexpectedwhenthe planwas
preparedwill change.Crystal ballsare oftencloudy.The furtherdownthe roadone attemptsto
forecast,the cloudiertheybecome.Ina year,anynumberof factors can change,manyof thembeyond
the control of the company.Customers'economicfortunesmaydecline,suppliers'pricesmayincrease,
or suppliers'inabilitytodelivermaydisruptyourplan.
3. The profitplanrequiresthe supportof all responsible parties.Salesquotasmustbe agreeduponwith
those responsible formeetingthem.Expensebudgetsmustbe agreeduponwiththe people whomust
live withthem.Withoutmutual agreementonobjectivesandbudgets,theywill quicklybe ignoredand
serve nouseful purpose.
Finally,profitplansmustbe changedfromtime totime tomeetchangingconditions.Thereisnopointin
tryingto operate a businessaccordingtoa planthat isno longerrealisticbecause conditionshave
changed.
Advantages vs. Disadvantages
Despite the limitationsof profitplanning,the advantagesfaroutweighthe disadvantages.A realistic
plan,establishedyearlyandreevaluated,aschangingconditionsrequire will provide performance
guidelinesthatwill helpyoucontrol everyaspectof yourbusinesswithaminimumof analysisand
diggingforfinancial facts.
Guide Objectives
In this article,you will learn how to do the following:
Developaforecastforsalesandgross profit,consideringall of the variousinternal andexternal factors
that are relevanttothe forecast.
Developbudgetsforoperatingexpensestoquicklydetectexcessive expensessothatcorrective action
can be takenandpurchasingcommitmentsheldwithinbudgetarylimits.
Estimate netprofitsothat youcan determinewhetherthe projectedreturnonyourinvestmentis
satisfactory.Youwill alsobe able eithertodetermine how muchcashwill be generatedfromoperations
for reinvestmentinthe businessortocompensate ownersfortheirinvestment.
ForecastingSales and GrossProfit
4. Developmentof yourprofitplanshouldusuallybeginwithaforecastof yourexpectedsalesandgross
profitforthe comingyear.The salesandgross profitmustbe considered togethersince theyare so
closelyinterrelated.Grossprofitpercentagesare determinedbypricingpolicy,whichalsoaffects
expectedsalesvolume.A decisiontoincrease the expectedgrossprofitpercentage will usuallytendto
decrease expectedsales, while reducingthe expectedgrossprofitpercentage shouldincrease sales.
A secondmajorreasonfor beginningthe profitplanwithasalesforecastisthatthe volume of expected
salesoftendeterminesanumberof otherfactors suchas the following:
Expectedchangesinvariable expenses,those expensesthattendtochange in directproportionto
changesinsales.These couldinclude expensessuchassalescommissionsordeliverycosts.
The impact of the addedsalesvolume onthe variousfixedcostsof operatingyourbusiness.Thesecosts,
by definition,donottendto varyin directproportiontochangesinsalesvolume.However,substantial
increasesinsalesoveranextendedperiodcanforce anincrease inmanyfixedexpenses.Forexample,a
salesincrease realizedthroughthe additionof manynew accountscouldaffectbookkeepingandcredit
costs.
The abilityof presentresourcessuchasstorage space,displayarea,deliverycapability,orsupervisory
personnel toaccommodate the addedvolume.
The needforfundsto investinincreasedinventoryoraccountsreceivable toaccommodate sales
increases.
Cash generatedfromoperationstomeetcurrentoperatingneedsaswell asexpansionrequirements,
debtrepayments,andowners'compensation.
Realism
A realisticsalesforecastmustrelyoncareful analysisof marketpotential andthe abilityof yourbusiness
to capture its share of thispotential.The forecastshouldnotbe basedupon"whatyouwouldlike todo"
or "what youhope to do."It mustbe "whatyoucan do"and "whatyou will do."
5. Anyforecastof a salesincrease mustbe supportedbyrealisticexpectationsforstrongermarketdemand
and specificmarketingstepsthatwill be takentocapture a share of thismarket.
The keyto successful forecastingisrealism.Youonlyfool yourself if yourejectrealityinforecasting.
Such forecastsserve neitherasa realisticplanningbasisnorasa reliablemeansof performance
evaluation.
Your forecastcan be the basisforimportantdecisionssuchasdecisionstoaddpersonnel,lease
additional facilities,orincrease promotional costs.If these decisionsare baseduponunrealisticsales
expectations,anymoneyexpendedonthemwillbe wasted.
Forecastsare oftenpresentedtolendersorpotentialinvestorstoguide themintheirdecisions.If they
lack confidence inyourforecast,theywill certainlybe reluctanttocommittheirfundstoyour business.
Everyforecastshouldbe supportedbycarefullyconsidered,specificactionplans.Itisinadequate to
forecasta salesincrease of 20% or 30% withoutplansforspecificactionstoachieve the increase.These
actionscouldinclude the introductionof new products,openingof new branches,marketexpansion,
commitmentsfromnewcustomers,increasedrequirementsfromexistingcustomers,additional
salespersons,oranintensifiedpromotional efforttoattract new customers.
AnalyzingCurrent Salesand GrossProfit
Your salesandgross profitforecastbeginswithanalysisof currentperformance.Salesare usually
dividedintovariouscategories.Eachcategoryisexaminedindividuallytodetermineexpectedsalesfor
the comingyear.
SelectingSalesCategories
The selectionof categorieswill dependuponthe nature of yourbusiness.Forexample,afoodbroker
sellingtoalarge numberof relativelysmallaccountsmightbe interestedprimarilyinanalyzingsalesby
product.The ownerof a single retail store mightchoose toanalyze salesbysellingdepartment,while
the ownerof a retail chainwouldprobably be interestedinanalyzingsalesbyoutlet.Aninsurance
brokerwithseveral agentsmightcategorizesalesbyagent.Anindividualwholesalermightconsider
salesbysalesterritory.
6. Factors AffectingSales
Aftercategorieshave beenselectedandcurrent salesdividedamongthem, the variousfactors,which
can affectsalesineachcategory,must be considered.Thesefactorscouldbe eitherinternal orexternal.
Internal factorsare those that youcan influence.External factorsare those thataffectthe market
servedbyyourbusiness,butare generallybeyondyourcontrol.
Internal Factors
The followingare typical internal factors that could influence yoursalesforecast:
Promotional plans
Expansionplans
Capacity restrictions
Newproduct introductions
Product cancellations
Salesforce changes
Pricing policy
Profit expectations
Market expansionto new customersor territories
External Factors
7. Among the external factors that must be consideredare the following:
Businesstrends
Governmentpolicies
Inflation
Changesin populationcharacteristics
Economic fortunesof customers
Changesin buying habits
Competitive pressures
AnalyzingGrossProfitPercentages
It isoftenuseful tobeginasalesforecastwithanexaminationof yourcurrentgrossprofitpercentage
(markuppercentage orgrossprofitpercentage).The grossprofitpercentageisusuallythe bestindicator
of pricingpolicy,whichcanhave significantimpactonsalesvolume.Tosome extent,the grossprofit
percentage will also reflectthe buyingeconomiesof yourbusiness.However,the range overwhichcosts
of purchasedgoodswill varyisnotordinarilyaswide asthe possible range of pricesyoumayseekfor
your products.
Three Bases of Comparison
Examinationof current grossprofitpercentagescanindicate the needforpricingpolicyrevisionsto
meetcompetitionorcloserattentiontopurchasingcostsinorderto provide extragrossprofitwithout
increasingprices.
8. The evaluationof gross profitpercentagesrequirescomparison of current performance with three
bases:
Objectivesoriginallysetfor the current year, ifavailable
Other businessesinthe same industry
Resultsof prior years
Comparisonwithobjectivespermitsyoutodetermine how well youhave done comparedwithyour
original expectations.Assumingthatthese objectiveswererealistic,thisisoftenthe bestsingle
performance indicator.Deviationsfromobjectivescanquicklybe identifiedandexploredindetailto
determine the cause of the deviation.
Comparisonwithindustryaveragespermitsidentificationof areaswhere the experience of similar
businessesindicatesroomforimprovementinyourown.
Unfortunately,businessesare oftentooquicktodismissthe applicabilityof industryaveragestotheir
ownoperation, claiming"Ourcircumstancesare different."Suchanattitude isself-defeating.Itprevents
youfrom takingadvantage of the experience of otherstoimprove yourownsalesandprofit.A farmore
productive attitude istosay,"If everybodyelsecanrealize agrossprofitof x percent,thenwe shouldbe
able to."Until specificcircumstancesare identifiedthatmake itimpossibleforyourbusinesstobe
consistentwithindustryaverages,everyattemptshouldbe made tobringperformance in line withthe
experience of others.
Comparisonof currentoperationswithperformance inpriorperiodspermitsdetectionof trendssothat
progress,or the lackof it,can be identified.Italsopermitsevaluationinlightof those specific
considerations thatmaybe unique toyourbusiness.Forexample,if yourgrossprofitasa percentage of
salesislowcomparedwiththe industry,analysisof yourhistoricperformance mayreveal the cause of
thisapparentdeficiencysuchasreliance uponamajor customerwhere severe competitionrestrictsthe
available grossprofitpercentage.
Evaluating GrossProfit Percentages
9. Refertothe table below,whichisananalysisof grossprofitpercentagesrealizedbyWesternAppliances
inthe yearXXXX.Percentagesare shownforcostof sales,grossprofit,total expenses,andprofitbefore
taxesas follows:
XXX2 actual
XXX1 actual
Industryaverage
XXX2 objective
Each basisof comparison providesa differentviewpointofthe company'soperations.
WESTERN APPLIANCES, INC.ProfitPercentageAnalysis
In XXX2,WesternAppliances'grossprofitwas20.0% of sales.Thisrepresentedanimprovementover
theirXXX1performance of 19.5%, the industryaverage of 18.2%, and theirXXX2objective of 19.3%.By
any of these measures, thisshouldbe consideredfavorable.Apparently,theywere able tocontrol their
purchasingcostsand realize adequate pricesinordertoimprove upontheirownpreviousgrossprofit
performance aswell asthe industryaverage.
Conflicts
Sometimesfinancialanalysiscanleadtoconflicting conclusions derivedfromidentical facts.Comparing
WesternAppliances'20.0%gross profitwiththe 18.2% industryaverage couldraise questions.If
WesternApplianceswere more competitive initspricing,coulditcapture alargermarketshare?A
reasonable answertothisquestionwoulddependuponthoroughknowledgeof theiroperationsandthe
experience of theirsalespersonnel indealingwithspecificcustomers.Perhapstheirpricingisfully
competitiveintheirareaor local retailersare willingtopayslightlymore becauseof the superior
servicestheyoffer.If thisisthe case, price-cuttingmightonlytrimprofitmarginswithnorealistichope
of additional salesvolume tooffsetthe effectsof the price reduction.
10. On the other hand, iftheir gross profitpercentage were belowthat of the industry,a numberof other
questionswouldbe raised,such as the following:
Are theypurchasingat pricesthat are too highto provide anadequate grossprofit?
Is theirpricingstructure solowthat adequate grossprofitmarginscannotbe attained?
Are salespersons tooquicktocut prices?
Is theirmarketingefforttooheavilyconcentratedinthose productlinesthatofferarelativelylow gross
profitpercentage?
Is theirmarketingeffortdirectedtowardthose high-volume accountsthatare so highlycompetitivethat
gross profitmustbe trimmedtoan unrealisticallylow level?
Analysisof SalesPerformance
The table shown below analyzesthe XXXX salesof WesternAppliancesbyaccount.Actual sales,gross
profit,andthe gross profitpercentage are shownindividuallyformajoraccountsandas a groupfor
smalleraccounts.These are reportedonthe bottomline andrepresent50small retailersservedby
WesternAppliances.
Let usconsiderAppliance Mart,one of the major accountsshown.
In XXX2,WesternAppliances'salestoAppliance Martwere $150,000. These salesgeneratedgrossprofit
of $27,000, or 18. Percentage of sales.
In XXX3,WesternAppliancesexpectsa general price increase of 5% withnochange in the discount
structure available tothemfromtheirsuppliers.
11. Appliance Mart'sbusinessinXXX3isexpectedtobe affectedonlybygeneraleconomicconditionssuch
as the 5% price increase andanexpected10% industrygrowthinconsumerdemandforelectrical
appliances.
Appliance Martoperatesa chainof discountstoresinan economically stablesuburbanarea.ForXXX3,
theyhave no planstoadd or eliminate anystores.There are nochangesexpectedinWestern
Appliances'relationshipwiththemthatwouldmateriallyaffectsales.
Therefore,the onlyfactorsaffectingthe salesforecastforAppliance Martwouldbe the planned5%
price increase andthe general 10% increase indemand.SalestoAppliance Martin XXX3couldthenbe
forecastas follows:
$174,000 x 0.180 = $31,320
Thisamounthas beenroundedto$31,300 and enteredinthe grossprofitforecastcolumn.
SubdividingSalesCategories
It isoftenuseful tosubdivide salesintomore detailedclassificationsinordertodevelopamore precise
forecastsuch as potential salestoa single customer.Asanexample,refertothe table below,Western
Appliances'salessummarybyproductline toGiantDiscount,itsmajorcustomerinXXX2.Sales,gross
profit, andthe gross profitpercentage are shownbyproductline sothat eachline maybe considered
separatelytodeterminearealisticforecastforXXX3.
WESTERN APPLIANCES,INC.CustomerSalesAnalysis - GiantDiscount
Giant Discountplanstodiscontinue its salesof automotive radiosinXXX3.Therefore,sales,grossprofit,
and the gross profitpercentage forall are shownaszero onthe table above.
Sales,grossprofit,andgrossprofitpercentageshave all beendeterminedforthe remainingproduct
linesandshownonthe XXX3 forecastonthe table above.Youwill note thatthe grossprofitas a
percentage of total salesinthe XXX3forecast,14.0%, is well below the XXX2experienceof 15.0% even
thoughthe gross profitoneach productline remainsthe same. Thisisdue tothe eliminationof the
highlyprofitable automotiveradioline whichproduceda30% gross profitbutisbeingdiscontinuedfrom
12. Giant Discount'sstores.Infact,the net effectof thisdiscontinuationisthatWesternApplianceswill
realize additional grossprofitof lessthan$1,000 on salestoGiant Discountdespite asalesincrease of
almost$24,000. Thisimportantfact probablywouldnothave beenrevealedif salestoGiantDiscount
had notbeensubdividedintoindividualproductlinesforanalysis.
Thisnegligible increase ingrossprofitwillprobablybe more thanoffsetbynormal costincreasesin
variousexpenseaccountsrequiredtohandle GiantDiscount'sbusinessinXXX3,Atthispoint,the
ownersof WesternApplianceswouldbe well advisedtotake ahard lookat theirpricingstrategytosee
if more favorable pricescanbe realizedinanyproductline withoutanysignificantsaleslosssothatthe
gross profitearnedfromthis,itslargestaccount,can be improved.
DevelopingExpense Budgets
Aftera realisticforecasthasbeendevelopedforsalesandgrossprofit,expensesforthe comingyear
mustbe estimatedinordertoestablishexpense budgetsandtodetermine expectedoperatingprofit.
Comparisons
As withthe forecastof salesandgross profit,expense estimatingbeginswithareview of the current
year'sperformance baseduponcomparisonwiththe followingindicators:
Performance inpriorperiods
Industryaverages
Objectivesestablishedforthe currentyear
For purposesof comparison,itisoftenuseful toexpresseachexpense asapercentage of total sales.
ComparingVariable Expenses
13. The use of percentagesasa basisof comparisonand forecastingisparticularlyapplicable when
analyzingvariable expenses.Variableexpensesare those thattendtochange because of changesin
salesvolume.Forexample,if salespersons’ commissions were baseduponapercentage of sales,the
total dollaramountof commissionsearnedwouldincrease assalesincrease.If salesinamonthwere
20% higherthanexpected,commissionspaidwouldalsoincrease20% as a directresultof the higher
salesvolume.
Comparing FixedExpenses
On the otherhand,fixedexpensesare notdirectlyaffectedbyshort-termvariations insalesvolume.
Therefore,a20% increase inthe dollaramountof any fixedexpensesuchassalariesorrent would
normallybe consideredunacceptable evenif salesforthe periodincreasedby20%.When comparing
fixedexpenselevelswithobjectivesorfromone periodtoanother,itismore realistictomake
comparisonsinabsolute dollarsratherthaninpercentages.
A businesshassalesandrentexpenseinJanuary,February,andMarch as follows:Rentexpense
As a percentage of sales,rentexpensewashighinFebruaryandlow inMarch. However,thisdoesnot
indicate thatcontrol of thisexpense wasmore orlesseffective ineithermonth.Itsimplyreflectsthe
changesinsalesvolume.Inall three cases,the actual rentexpense was1,000.
Long-Range Considerations
Despite the shortcomingsof usingpercentagestoevaluatefixedexpense control withinthe business
frommonthto month,theycan be useful whenmakinglong-termcomparisonsorcomparisons with
industryaverages.These averagesnormallyexpressexpensesaspercentagesof sales,regardlessof
whethertheyare fixedorvariable.
For example,assumethatabusinessfoundthatitsrentexpense asapercentage of saleswas2%
comparedwithan industryaverage of 1%.Thisdifferential wouldhave tobe offsetbybetterthan
average performance ingrossprofitorotherexpense classificationsif the businessexpectstorealizenet
profitequal toitsindustryaverage.Perhapsthe reasonforthe highpercentage isdue toan exorbitant
rental expense,oritmay be causedby inadequate sales.Ineithercase,certainquestionsmustbe
answered.These couldinclude the following:
14. Are we rentingmore space than we need?
Is our space too expensiveforourrequirements?
Coulda lesselaborate facilitybe locatedthatwouldbe adequateforourneeds?
Woulda lesscostlylocationbe sufficient?
Is our space utilizationinefficient?
Will expectedsalesincreasesbe handledwithoutrentingadditional space?Willthisbringourrent
expense percentage inline withthe industry?
Can the terms of our lease be re-negotiated?
Similarly,whencomparinglong-termperformancewithpriorperiods,the use of fixedexpense
percentagescanbe helpful.Forexample,if youfoundthatwarehouse salariesjumpedfrom2% of sales
to 4%, a numberof importantquestionswouldbe raised.These couldincludethe following:
Are we now usingtoomanywarehouse personnel?
Are warehouse personnel lessefficient?
Has ineffectivenesscreptintothe warehouselayoutoroperatingprocedure?
Are warehouse workersoverpaid?
Is warehouse supervisioninadequate?
IdentifyingExcessive Expenses
15. At WesternAppliances,noobjectiveswere available forXXX2performance.Therefore,excessive
expensescanbe identifiedonlybycomparisonwithXXX1results,and,insome cases,withindustry
averages.
Industry Average Comparisons
Comparisonswithindustryaveragesare notavailable inall of WesternAppliances'expense accounts.
However,thiscanbe determinedbyexaminingthose accountsonthe company'sincome statementthat
can be combinedforcomparisonwithindustryaverages. Forexample,the industryaveragesshowthat
office salariesforthe industrywere 4.9% of sales.Examiningthe operatingexpenseaccountsatWestern
Appliances,the accountsthatwouldappeartofall intothisclassificationare the following:
Salary- Office Manager1.4%
Salaries- Clerical 1.0%
Salaries- Warehouse 1.8%
The total of these expenses,4.2%of sales,comparesfavorablywiththe industryaverage of 4.9%.
ComparisonwithPreviousPeriods
The informationpermitscomparisonof all expenses inXXX2withXXX1results.
The onlyvariable expense atWesternAppliancesinXXX2is salespersons’ commissions.These
represented2.0%of salesinbothXXX1and XXX2.Therefore,theywouldnotappeartobe excessive.
In the fixedexpenseaccounts,sharpincreasescouldbe notedinthe followingaccountsandwould
warrant reviewand possible correctiveaction.
16. ComparingWesternAppliances'XXX2fixedexpenseswithitsexperience inXXX1,significantincreases
are notedinalmosteveryaccount.Some of these increasesshouldbe regardedwithmore concernthan
othersregard and therefore givenpromptattention.Reasonsforthe increasesandpossiblecorrective
actionmust be determined.
Some increaseswere probablyunavoidable,havingbeendictatedbycontract,legal requirements,or
price increasesbeyondthe company'scontrol.Otherscouldprobablybe reducedwithclosercontrol.
For example,travelandentertainmentexpensejumpedfrom$10,000 to $13,000, an increase of $3,000.
Thissharp increase shouldindicate thatacloserlookat all travel and entertainmentexpendituresisin
orderto determine whetherornot all were necessary.Couldsome have beenavoidedbyrestricting
salesmen'sexpense accounts?Couldmore economical meansof travel have been used?Couldthe
companyeliminateunnecessarytripsthatresultedincostsfar beyondanyreal value tothe business?
Suppliesexpense doubledfrom$1,000 to $2,000 althoughthe volume of businessincreasedbyonly
about10%. Thissalesincrease wouldnot seemtoindicate aneedforsucha sharp increase insupplies
usage.Suchan expense couldbe controlled bycloserattentiontopurchasingproceduresandsupplies
issuedtoemployees,use of lessexpensivesupplieswhere possible,andsoon.
DeterminingExpense Budgets
Budgetsforeach expense mustbe established,consideringbothexternal andinternal factors,asinsales
forecasting.
From the standpointof expense budgeting,the followingwouldbe consideredinternal factors:
Corrective actionsplannedtobringexcessive expensesinline.
Policychangessuchas newcommissionplans.
Commitmentssuchasequipmentpurchases,leasesonnew facilities,orprofessional service contracts.
Plannedsalaryincreases.
17. Plannedchangesinbenefitprograms.
Additional personnel.
Promotional plans.
External factorscouldinclude the following:
Inflationanditseffectonprice increasesfromsuppliers.
Tax rate increasesincludingpayroll taxes,local propertytaxes,inventorytaxes,andsoon.
Utilityrate increases.
Additionally,the interrelatedeffectsof expense increasesmustbe considered.Forexample,payroll
increaseswill increase payroll taxesand,possibly,employee benefits.Rentonlargerfacilitiescanalso
involve additionalutilitiesexpense.
Initial Forecast
The table belowshowsWesternAppliances'initial forecastforXXX3operatingexpenses.
The owner'ssalarywill be increasedfrom$24,000 to $26,000.
The office manager'ssalarywill be increasedfrom$17,000 to $18,000.
Salespersons’ salarieswill remainunchanged.
The expectedsalesincreasewill cause salespersons’ commissions,2% of sales,toincrease from$24,000
to $28,000.
18. Warehouse salarieswill be increasedabout5% from$22,000 to $23,000.
Clerical salarieswill be increasedabout17% from$12,000 to $14,000.
Payroll taxes,approximately8%of total compensation,will increase to$10,000 because of the
compensationincreases
Employee benefitsexpense isexpectedtoincrease fromthe present$8,000 to $9,000. Thisincrease is
dictatedbyincreasedpremiumcostsforemployees'healthinsurance.
Rentexpense will increase from$9,000 to $10,000 due to a tax escalatorclause inthe lease agreement
and a proposedmunicipal tax increase.
Utilitiesexpense isexpectedtoremainunchangedat$4,000.
Telephone expenseisexpectedtobe reducedfrom$4,000 to $3,000 because of tightercontrols
introducedbymanagementinresponsetothe sharpincrease inXXX2.
Newcontrolsonsuppliesshouldholdthisexpense at$2,000 despite price increases.
To increase sales,the advertisingandpromotionbudgetwill be increasedfrom$13,000 to $15,000, a
20% increase.
Throughtightercontrol,the ownerexpectstorestricttravel andentertainmentexpense tothe XXX2
level of $13,000 despite the general increaseintravel-relatedcosts.
Freightexpense will increase from$16,000 to $18,000 reflectingthe increasedsalesvolume andhigher
freighttariffs.
Professionalfeesare expectedtoremainat$5,000.
19. Depreciationexpense will increase from$6,000 to $8,000 due to the additionof new receiving
equipmentbeingpurchasedatacost of $10,000 and depreciatedover5years.
Total operatingexpenseswill increase from$200,000 to$218,000. Profitbefore interestandtaxeswill
be $62,000, an increase from$40,000 inXXX2
WESTERN APPLIANCES,INC.SalesAndExpense ForecastJanuary1 To December31, XXX3
Reevaluatingthe Plan
Once an initial planhasbeenestablished,itisoftenuseful toreviewitinorderto identifyareas of
furtherimprovement.
In the example of WesternAppliances,the expectedprofitbefore income taxes,3.2% of sales($46,000 :
$1,400,000), is well above the industryaverageof 2.5% and no extensive reevaluationappearsneeded.
Summary
Too often,the ownersof small businessesrelyupontheireyesandearstotell them whetherthe
performance of theirbusinessisuptopar. Unfortunately,oureyesandearsoftenbetrayus.The sales
representative withthe glibtongue andquickwitmayappearto be your star performerwhilethe facts,
actual salesandprofit,mayshowthat someone elseisdoingafar betterjob.The secretarywho
constantlyappearsbusymaybe far lessefficientthananotherwhoworksina more organizedfashion
withfewererrorsandlessneedforduplicate effort.
There are alsomanyaspectsof a businessthatoureyesandears cannotalwayssense.Changesinthe
market,shiftsincustomers'economicfortunes,andgradual butseeminglyirreversible increasesincosts
can developintocrisesunlesstheyare detectedatan earlystage andeffective actionistakenpromptly.
Performance Evaluation
20. The establishmentof aprofitplanpermitsyouto evaluate performance inyourbusinessbasedupon
facts,not uponrandom observations.Certainly,there isnosubstitute forthe "gutfeel"of the small
businessownerinmakingtheseimportantdecisionsthataffectthe prosperityof the business.However,
the effectivenessof the owner'sgutfeel,whencombinedwithfacts,candramaticallyincreasethe
accuracy of managementdecisions.
Profit Plan
Witha well-consideredprofitplan,out-of-line conditionscanbe detectedatthe earliestpossible date.
Corrective actioncanbe taken promptly,eliminatingthe erosiveeffectof continuinglossesaswell as
the needto reactin a time of crisis.The profitplanalsopermitsthe ownertoagree upon specific
responsibilitieswithall employeeswhoare ina positiontoinfluence salesorcosts.Theirperformance
can be evaluatedandanydeficienciesbroughttotheir attentionsothattheycan participate inthe
developmentof corrective actionplans.Asafurtherplus,the disciplinedthinkingaboutthe future will
permityouto foresee manyproblemsbefore theyoccurandassistyouin anticipatingopportunitiesin
your marketthatwill permityoutobuildyourbusinessforgreatersalesandprofit.
Mel Feller– Personal Development,Business,Executive,InternetandReal Estate Investments
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