1) TIM Participações S.A. is a major Brazilian telecommunications company with a market capitalization of approximately R$22 billion. It has been operating in Brazil since 1998.
2) The presentation provides an overview of TIM's business and strategy, including its focus on quality networks and infrastructure, evolving offers, institutional relationships, and people. Recent financial and operational results show improvements across key metrics.
3) TIM aims to consolidate its leadership in the prepaid segment while accelerating growth in postpaid customers. Network quality initiatives and efforts to improve customer satisfaction are also discussed.
In order to achieve anything in business, you need to have a plan, or strategy, and follow that plan through to the end. No matter what you are trying to accomplish, you need to have a plan to guide you.
In order to achieve anything in business, you need to have a plan, or strategy, and follow that plan through to the end. No matter what you are trying to accomplish, you need to have a plan to guide you.
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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2. 15th Listing Anniversary TIM: A Huge Brazilian Company
Presence in Brazil since 1998.
13th largest Private Company in Brazil (source: Exame
Magazine - 2013).
Approximately R$22 billion of Market Capitalization.
Brazilian Law
“Lei das S.A”
“Nível” 1 “Nível” 2
Legal
Requirements
Demand for
transparency and
disclosures
Highest level of
Corporate
Governance
Requirement of
protection for
minority
shareholders
2
Corporate Governance
Knowing TIM Better
Unique Telco company listed on the Novo Mercado:
. 100% Tag Along and equal dividend rights
. One single class of shares
. Independent Board members
. Strict disclosure policy
• 72.7 million customers (27.2% Share)
• The 2nd Player - Market and Rev. Share.
• More than 400,000 points of sales.
• More than 130 own stores.
• 11 Customer Care Centers (14k
attendants)
Sales
• More than 12,000 Antennas.
• 3,393 cities covered.
• 95% of urban pop. covered.
• 42,470 km of optical fiber network.
Network
• 11,500 employees.
• 23,000 indirect jobs.
• R$9.1 billion in taxes payments in 2012.
• R$3.8 billion invested in 2012.
Social
&
Economic
27.8
1998
Gross Revenues
(R$ Bln)
Customer base
EoP (Million)
2012 1998
70.3
2012
15,000 km fiber
optical backbone
5,500 km fiber
optical backhauling
Organic
Growth
Growth
Via
Acquisition
5. TIM
(2S13)
Vivo
(2S13)
América Móvil Brazil
(2S13)
Oi
(2S13)
Fixed Mobile
Fixed Mobile Fixed BB/TV Fixed / Mobile
Brazil Telcos X-Ray
5
Fixed BB/TV Fixed / Mobile
Mobile Fixed Fixed
BB
TV TOTAL
Customers (‘000) 49,708 18,330 5,911 890 ND
Market Share 18.7% 41.1% 29.2% 5.2% ND
Net Rev. (R$ Mln) 4,571 9,543 14,114
Mobile Fixed Fixed
BB
TV TOTAL
Customers (‘000) 66,472 10,516 5,945 8,985 ND
Market Share 25.0% 22.7% 29.4% 53.0% ND
Net Rev. (R$ Mln) 6,121 9,914 16,035
Mobile Fixed Fixed
BB
TV TOTAL
Customers (‘000) 76,200 10,416 3,837 537 ND
Market Share 28.7% 23.3% 18.9% 3.2% ND
Net Rev. (R$ Mln) 11,177 5,870 17,047
Mobile Fixed Fixed
BB
TV TOTAL
Customers (‘000) 72,195 492 26 - ND
Market Share 27.2% 1.1% 0.1% - ND
Net Rev. (R$ Mln)* - - - - 9,699
Fixed BB
*Organic Revenue
6. 121,0
150,6
174,0
202,9
242,2
261,8
39,4 41,2 41,5 42,0 43,0 44,0
2007 2008 2009 2010 2011 2012
Mobile
Penetration
Mobile
Fixed
64% 79% 90% 105% 124% 133%
Customers Growth - Telecom
(Mln customers)
Market Transformation
Total Revenues- R$ Bln
+116%
+12%
Customers Growth – Broadband
(Mln customers)
Mobile
Fixed
6
1,4
4,1
14,6
33,2
52,5
10,0 11,4
13,8
16,3
19,1
2008 2009 2010 2011 2012
+38x
+90%
*including Corporate/Wholesale
Mobile Segment to Support Universalization
Mobile Segment as the Growth Driver and
Sector Universalization
(55%) (48%) (44%) (42%)
(45%)
(52%)
(56%) (58%)
2009 2012 2014 2015
104
CAGR ’12-’15
Mobile: +7%
Fixed: -1%
129
116
124
Fixed*
Mobile Data: +28%
Data: +7%
7. Long Distance Leader
50% Market Share
2nd Overall
72 million customers
Prepaid Leader
28.8% Market Share
Leveraging on Pure Mobile Competitive Advantage
Voice FMS: Mobile is more convenient than Fixed…
(R$/minute, voice)
7
2006 2007 2008 2009 2010 2011 2012
50% mobile
discount
Voice FMS: …TIM, with no legacies, can only gain on the trend
(R$ billion, Net Revenue per Group (2012))
Source: Company estimates; CETIC jun’13; Akamai
Mobile 21.4
12.2 9.1
17.9
Fixed + Data
+ Pay TV
12.5
18.5
19.0
0.9
4.3
Total 33.9 30.7 28.1 18.8 4.3
Vivo Claro Oi TIM GVT
FMS
Focus
A pure mobile approach is the most suitable strategy to capture both opportunities
29.5%
Rev. Share
Customer Base Evolution
(Market Share, Source: Anatel)
30,2%
28,7%
24,0%
27,2%
25,3%
25,0%
20,1%
18,7%
2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13
Oi
Claro
Vivo
+3.2 p.p.
-1.6 p.p.
-0.3 p.p.
-1.4 p.p.
2Q13 x 2Q10
TIM
9. TIM’s Strategic Priorities
9
Network Quality
& Infrastructure1
Strategy &
Offer Evolution
2
Institutional
Relationships
3
People &
Organization
4
Solid Capex investment program.
Significant coverage and capacity improvement through
extensive own fiber infrastructure.
Network Quality War Room approach.
Efficient 4G Investment with RAN sharing.
Continuous evolution of our offer platforms
(transparency, simplicity, convenience, micro-
segmentation).
Promoting data usage with handset strategy, new VAS
offers (e.g. TIMmusic) and 4G launch.
Expanding postpaid and business user base.
Developing option value of Live TIM ultra-broadband
services.
External Positioning: Innovation, Quality, Transparency.
“Portas Abertas” customer portal for increased
transparency and network quality evolution.
Focus on regulatory and institutional dialogue.
People Focus – highly skilled, highly motivated, right
organization.
Best Place to Work initiatives.
Renewing Sense of Pride and Belonging – One of
Brazil’s Top 15 Companies.
13. Caring Improvements to Increase Customer Satisfaction
Claims at Consumer’s Protection Agency (Procon)
(Avg # Claims - the lower the better; Source: SINDEC database)
ImprovingcaringReducingcomplaints
P3
P4
P1
TIM
TIM PRE POS CORP
Customer Care Satisfaction Survey
(Points; Source: TIM)
IDA – Index of Caring Performance (last reported)
(Points - the higher the better; Source Anatel)
99.9
93.998.0
92.1
92.8
80.4
84.9
65.9
Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13
P3
P4
P1
TIM
Anatel Ranking of Complains (last reported)
(Index of Complains under 1,000 access - the lower the better;
Source: Anatel)
0.20
0.320.24
0.360.34
0.470.50
0.65
Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13
P3
P4
P1
TIM
2,564
4,147
2,262
3,179
6,187
6,990
3,503
6,870
2Q12 3Q12 4Q12 1Q13 2Q13
13
8.0
7.5
7.0
6.5
6.0
14. ARPU Performance
(%YoY; R$)
Reverting ARPU Trend
Voice Usage
(000 lines; minutes)
Data Performance
(monthly unique users; average days of use)
7,638
8,184
8,703 8,956
9,367
2Q12 4Q123Q12 1Q13
127
150
139
145
2Q12 4Q123Q12 1Q13
18.3 19.918.9 18.5
VAS
Voice
-15.3%
-11.0%
9.5%
-3.6% -0.7%
2Q12 4Q123Q12 1Q13
After several quarters, ARPU has reversed
its trend thanks to a continuous
management of the customer base.
Voice Postpaid* Total MOU
2Q13
18.1
2Q13
148
2Q12 4Q123Q12 1Q13
Data Users SMS Usage
2Q13
2Q13
2Q12 4Q123Q12 1Q13 2Q13
+21% +13%
*Excluding modems and M2M.
+23% +16%
14
Organic
18.3
Organic
0.4%
15. 35%
39%
43%
46%
50%
2Q12 3Q12 4Q12 1Q13 2Q13
Data Services Update: Keeping the Good Pace
Data users
(% over total customer base)
VAS
(% of Mobile Services Gross Revenues; R$ Million)
Handset Sales Market Share Apr-Jun/13
(% of handset revenues; Source: TIM)
19% 22%
Smart/Web phone Penetration
(% over total base of lines)
VAS
Gross
Revs
VAS/Revs
7%
21%
34%
38%
54%
46%
P4
P3
P1
TIM
Players
Open Mkt
TOP SELLERS @ ~R$300
27.7%
28.7%
30.3%
31.0%
31.9%
2Q12 3Q12 4Q12 1Q13 2Q13
+25%
23 mln
users
78 %
on sales
15
1,031
1,291
2Q12 2Q13
16. Financial Evolution Analysis
1,210
EBITDA
2Q12
Organic
EBITDA
2Q13
-15
ΔMkt
and Sales
ΔPers./G&A
and others
-53
ΔHandset
Margin
-39
ΔNetwork
and ITX
+35
ΔServ.
Revs
26.6% 25.3%
32.1%
31.5%
+125
+5.8% +8.3%-51.2% +1.1%+3.1%ΔYoY
1,263
+4.4%
563 879 879
3,984
4,109
4,065
Thousands
Revenue
2Q12
Δ HandsetΔ Fixed
Services
Organic
Revenue
2Q13
Δ Mobile
Services
+316-86+211
Service
Handset
4,547
-33%+5.7%ΔYoY
4,988 -44
One-off
Event
Reported
Revenue
2Q13
4,944
-31
Reported
EBITDA
2Q13
1,232
+1.8%
24.9%
31.1%
One-off
Event
16
+56%
+3.1%
+2.0%
EBITDA Margin
Service EBITDA Margin
Organic
EBIT
Net Financial
Result
Organic
Net Income
2Q13
Organic
Taxes and
Others
Depreciation/
Amortization
Organic
EBITDA
2Q13
From EBITDA to Net Income
(R$ Million)
ΔYoY
One-off
Event
Reported
Net Income
2Q13
+0.9% +8.5% -36% +5.6% +18% +12%
1,263 -671
592 -41 -145
406 -20 386
Net Revenue Evolution
(R$ Million, % YoY)
From EBITDA to EBITDA
(R$ Million)
+8.7%+10%
17. Strong Cash Position
Net Debt
(R$ Mln)
Capex
(R$ Mln, % YoY)
1,998
2,278
1,984
2Q11 2Q12 2Q13
+14% -13%
725
1,057
2Q11 2Q12 2Q13
+46%
+6%
→ 37% of debt in foreign currency (100%
hedged to R$).
→ Average debt maturity: ~ 3 years.
→ 0.39x net debt to Reported EBITDA (LTM).
→ Capex catch up during Q2.
→ 94% of Capex related to
infrastructure (ex-licenses).
→ No subsidy capitalization.
1,123
0.45x 0.47x 0.39xNet debt/
EBITDA
(LTM)
17
19. Development of Infrastructure
19
Optical Fiber Network Evolution
(km of fiber)
28,891
38,951 42,470 47,000
2011 2012 Jun/13 Dec/13*
*According to Anatel Network Plan
FTTS Project Status - 14 Brazilian Main Cities (Stage1)
Manaus
Florianópolis
São Paulo
Macapá
Salvador
Curitiba
Maceio
Recife
Fortaleza
Brasília
Rio de Janeiro
Porto
Alegre
Belém
Aracaju
São Luis
Palmas
Vitoria
Teresina
Belo
Horizonte
Campo Grande
Imperatriz
Goiânia
Cuiaba
Natal
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
MJ.Pessoa
M
M
M
M
M
M
M
M
M
M
M M
M
M
M
MM
M
M
1st phase: Connecting sites with own fiber. 88% of sites in the 14
main Brazilian cities are connected with own fiber.
3rd phase: Expanding
and fine tuning. Recife
is the first city to reach
this stage.
2nd phase: Light up the fiber and shift data traffic to own lines.
2nd phase is
expected to
be completed
by 4Q13
M Cities of Stage 1
M Cities (additional 30) of Stage 2
Own Network to Support Traffic Growth
(% of total transport network)
52%
80%
48%
20%
2009 2012
Owned
Third Parties
• Increasing customer experience (throughput 50x faster than
previous leased links on copper, 2/8Mbps)
• Reduce network congestion
• 4G (LTE) ready
• Reducing leased lines costs
Metro Ring
To own fiber up to 300 MbpsFrom copper 2-8 Mbps
23. Live TIM: Delivering on Plan
257k
522k
609k
804k
3Q12 4Q12 1Q13 2Q13
Network Evolution
(Addressable Households ; Source: TIM)
Customer Base
(Customers; Source: Anatel)
9.7k
16.3k
26.4k
4Q12 1Q13 2Q13
82%
Net Share Live TIM SP+RJ
(UBB >34MB ; Source: Anatel)
Market Share SP+RJ
(UBB >34MB ; Source: Anatel)
38%
19%
13%
11%
10%
9%
Live TIM Oper. I Oper. II
Oper. III Oper. IV Outras
26%
69%
73%
3Q12 4Q12 1Q13
São Paulo
Totaling
26 Districts
in São Paulo
23
24. Efficient approach
MSAN port occupancy (%), Capex (R$)
Coverage (addressable)
Thousands of Households
~500
~1,000
~2,000
2015201420132012
0
20
40
60
80
2012 2013 2014 2015
~R$2k
Coverage Capex
per Home Passed
~R$80
~R$800
Installation Capex
per Sub
~R$300
TIM
Fiber
Int. Bench.
TIM
Fiber
Int. Bench.
~R$5k
Total Capex
per Sub
~R$700
TIM
Fiber
Int. Bench.
Port Occupancy (%)
24
4x
• 2012: priority coverage in areas with high ‘A/B classes’
concentration
• 2013: chess board strategy and entering in class C
• 2014: additional coverage in Rio de Janeiro and São
Paulo metropolitan regions, focusing class C
concentration areas
Geographic Expansion
Geographic expansion for low-middle class and targeting high
income neighborhood
TIM Fiber Plan Update 2013/2015
26. 116
129
150
>200
0
50
100
150
200
250
2010 2011 2012 2013e 2014e 2015e
14.5
17.1
18.8
2010 2011 2012 2013e 2014e 2015e
High Single
Digit growth
4 Ways of Growth Revenue Growth
(Total Revenues,R$ billion)
CAGR 12-15
Mobile Customer Base
Million of lines
Double digit
growth
FMS – Voice (MOU)
Minutes of usage per line
Internet for All (Mobile Data)
Data as % of Gross Mobile Serv. Revs.
26
51.0
64.1
70.3
> 90
2010 2011 2012 2013e 2014e 2015e
13%
15%
19%
>26%
0%
5%
10%
15%
20%
25%
2010 2011 2012 2013e 2014e 2015e
Double digit
growth
VAS
Revenues
MoUCustomer
Base
Community
Expansion
FMS
(Voice)
Internet
Services
~2Mln
HH ready
to sell
Tim Fiber
Ultra BB
>90 Mln >200 min >26%
Business Drivers of Growth
27. 27
Total Net
Revenues
High Single Digit
Growth
Organic EBITDA
4.6 5.1
Organic CapEx 3.0 3.4 10.7
17.1 18.8
High Single Digit
Growth
R$ billion 2011 2012
2013 -2015
CAGR Guidance
2013-2015 Guidance
29. Total Customer Base
(% Market Share)
Market Share Evolution
29
29,7%
28,7%
26,8% 27,2%
24,6% 25,0%
18,6% 18,7%
P3
P4
P1
TIM
2012 Mobile Net Revenue Share
(% 2012Total Net Revenue)
Total Voice Postpaid Customer Base
(% Market Share)
38,2%
38,9%
22,3%
23,8%
23,2%
20,3%
15,6% 16,3%
P3
P4
P1
TIM
Total Prepaid Customer Base
(% Market Share)
28,2%
26,2%28,0%
28,9%
24,1%
25,0%
19,5% 19,6%
P3
P4
P1
TIM
Size: 266,999 thousand
Penetration rate: 134.8%
20,2%
29,5%35,3%
15,0%
P3
P4
P1
TIM
30. Internet Users Penetration: large room for growth...
(% population who has used internet within the last 3 months)
Mobile Internet and Its Great Business Opportunity
FMS on Data
(% over households with internet connection)
30
89 86 81 80
74
1 3
10
17 21
2008 2009 2010 2011 2012
Mobile Devices are also increasing its presence…
(% Presence over households)
Source: CETIC jun’13; Data Market
Fixed*
Mobile
*Includes dial-up connection
10
14
23
41
50
2 4
2008 2009 2010 2011 2012
34
39 41
46
49
2008 2009 2010 2011 2012
A: 94%
B: 80%
C: 47%
DE: 14%
68 mln
people
never used
internet
…and usage is 4 years behind
(% internet users within the last 3 months)
53
58 60
67 69
35
30 30
24 23
10 9 9 7 7
2008 2009 2010 2011 2012
Everyday/Almost Everyday
At least once a week
At least once a month
Euro Area data in
2008:
Everyday: 70%
Once a Week: 20%
Once a Month: 7%
Social Class Split
Notebooks
Tablets
31. Understanding Internet Usage Trends
Going deeper into wireless penetration in Brazil
(%)
31
79
91
105
124
133
56 63 67
76 80
2008 2009 2010 2011 2012
Our current portfolio reflects consumer’s behavior
(Activities over mobile phone; % users who have used mobile within the last 3 months)
Source: CETIC jun’13; Data Market; Anatel
22
31
47
5
18
24
49
57
64
2010 2011 2012
Wireless
Penetration
Real
Penetration
# SIM Cards
Social
Class
0 1 2 3+
A 3% 67% 24% 6%
B 7% 63% 24% 5%
C 17% 62% 17% 3%
DE 41% 47% 10% 1%
Total 20% 59% 17% 3%
Send SMS
Listen Music
Internet
34. Historical Data: Operational & Financial Ratios
34
ROA: NOPLAT/Avg. Total Assets.
Calculation considers organic Net Income and EBITDA
2013e: Consensus and dividend yield from approved 2012dividends of R$743 mln.
35. 3%
Tax Relief - 1º Step: M2M Fistel to drop and Smartphones tax exemption (Law 12,715/2012)
Total
~34%
Fust/
FUNTEL
PIS/
PASEP
1.5%
0.65%
ICMSCofins
~28%
Tax reduction Reduction in the
price to
consumer
Increase of
Penetration
Social
Impacts
Economic
Impact
Possibility of
higher
investment in
network
Better
Quality
Tax Composition
35
In 2012, TIM paid R$9.1
bln in taxes, fees and
contributions (~48% of
total net revenues).
• R$1 bln in Fistel.
• R$8.1 bln in taxes,
contributions and
others fees.
% of Gross
Revenues
Taxation Over Telecom in Brazil
36. Shareholders Structure and Stock performance
Stock Performance (base 100)*
0
20
40
60
80
100
120
140
TIMP3 Ibovespa TSU
36*Last price as of 09/13/2013
TIM Celular S.A. Intelig
100%
TIM Brasil Serv. e Part. S.A. Minorities
Telecom Italia International N.V.
Telecom Italia
100%
TIM Participações S.A.
ON: 33% (805,662,701)ON: 67% (1,611,969,946)
100%100%
37. Investor Relations Team
Avenida das Américas, 3434 - Bloco 01
6° andar – Barra da Tijuca
22640-102 Rio de Janeiro, RJ
E-mail: ri@timbrasil.com.br
Rogério Tostes
E-mail: rtostes@timbrasil.com.br
Phone: +55 21 4109-3742
Vicente Ferreira
E-mail: vdferreira@timbrasil.com.br
Phone: +55 21 4109-3360
Leonardo Wanderley
E-mail: lwanderley@timbrasil.com.br
Phone: +55 21 4109-4017
Gustavo Valente
E-mail: gvalente@timbrasil.com.br
Phone: +55 21 4109-3446
Luiza Chaves
E-mail: luchaves@timbrasil.com.br
Phone: +55 21 4109-3751
Visit our Website
www.tim.com.br/ir
Safe Harbor and IR Contacts
Safe Harbor Statements
Statements in this presentation, as well as oral
statements made by the management of TIM
Participações S.A. (the “Company”, or “TIM”), that
are not historical fact constitute “forward looking
statements” that involve factors that could cause
the actual results of the Company to differ
materially from historical results or from any
results expressed or implied by such forward
looking statements. The Company cautions users
of this presentation not to place undue reliance on
forward looking statements, which may be based
on assumptions and anticipated events that do
not materialize.
37