This document provides a quality report for a survey measuring ICT (information and communication technology) access and use by households and individuals in Lebanon in 2011. It was conducted by InfoPro s.a.l with a sample of 2,200 households and individuals. The report describes the survey methodology, sample design, indicators measured, and key findings. Response rates were high and standard errors were generally less than 9% except for households with mobile broadband which was around 17%.
Internet Service Provider Survey: 2011 - Statistics New Zealandaimeew
Please see Statistics New Zealand website here http://bit.ly/ovYapD
Key facts
- The total number of broadband subscribers increased by 14 percent, to almost 1.5 million between June 2010 and June 2011.
- The largest growth rate of all broadband connections was in cellular, cable, and satellite connections. When combined, these increased almost 50 percent since June 2010.
- Almost 80 percent of broadband subscribers at June 2011 had a data cap of 5 gigabytes (GB) or more, with the most common cap between 5 and 20GB.
- The number of subscribers with an upload speed of 1.5Mbps or more increased by almost three quarters since 2010.
- The average subscriber consumed 9GB of data per month between June 2010 and June 2011.
- In the three months prior to 30 June 2011, 1.9 million New Zealanders had active Internet subscriptions via a mobile phone.
Chinese Taipei's regulatory update provides the following information:
1) Chinese Taipei has announced a Digital Convergence Policy Initiative to enhance broadband quality and develop the digital convergence industry, including plans to reach 100% household access to 100Mbps broadband by 2013 and complete digitization of cable TV by 2014.
2) Chinese Taipei will release 4G mobile broadband licenses by December 2013 based on technological neutrality and will analyze mobile broadband access rates nationwide in 2013.
3) Chinese Taipei approved an IPv6 Upgrade and Promotion Program in 2011 to facilitate the transition from IPv4 to IPv6 given the depletion of IPv4 addresses.
Telecom is closer to FMCG (Fast Moving Consumer Goods)
Newer methods of measuring performance are needed
E.g. retail surveys to measure toothpaste market share; focus groups, customer surveys for satisfaction, etc.
Yet telecom sector still relies on supplier provided data that is outdated by the time it’s reported
Different approach is needed: demand side surveys
Only way to make nuanced polices; nuanced business decisions
But costly: so research organizations like us can’t do it always. Regulators/NSOs need to get involved
UPDATE: ALL Nebraska public libraries are eligible to apply for E-rate. Libraries DO NOT have to be accredited to apply.
NOTE: The dates and rules in this session are specific to Funding Year 2011.
What is E-rate? How can my library benefit from E-rate? How do I apply for E-rate? E-rate is a federal program that provides discounts to assist schools and libraries in the United States to obtain affordable telecommunications and Internet access. Christa Burns will cover the basics of E-rate, the changes that have been made this year, and provide tips on completing the first 2 forms in the E-rate process, Form 470 and 471.
RURAL BROADBAND – from Digital Divide to Digital DividendUntil ROI
The document discusses strategies for increasing broadband access in rural India by 2014. It proposes a vision of connecting 30 times as many users by expanding broadband to 170 million homes, 34 million businesses, and 10.5 million public access points. This would connect 695 million total users. It recommends investing in fiber optic and wireless infrastructure, promoting demand through education, healthcare, agriculture and governance initiatives, and addressing issues like electricity and spectrum availability that currently limit rural broadband access.
Broadband adoption in Thailand : A Quantitative Study in Mea Fah Luang Unive...www.nbtc.go.th
Broadband adoption in Thailand : A Quantitative Study in Mea Fah Luang University.
การยอมรับบรอดแบนด์ในประเทศไทยของนักศึกษามหาวิทยาลัยแม่ฟ้าหลวง
การนำเสนอ.
วิทยานิพนธ์นี้เป็นส่วนหนึ่งของการศึกษาตามหลักสูตรวิทยาศาสตร์มหาบัณฑิต สาขาวิชาการบริหารเทคโนโลยีวิทยาลัยนวัตกรรม มหาวิทยาลัยธรรมศาสตร์ พ.ศ.2555
โดย นพดล เทียมนรา
The Citizens First 7 survey measured service reputation, quality and recent experience across levels of government in Canada. Key findings include:
1. Service reputation scores across all levels of government showed improvement or sustained gains compared to previous surveys, reaching an all-time high for some.
2. Specific municipal service quality scores also increased in some areas like composting and traffic management, though traffic management and transit still received lower ratings. Some provincial services like police and courts improved while EMS declined.
3. The new ICCS Client Satisfaction Model was used to assess recent service experience, finding an average score of 67 out of 100 across jurisdictions but with variation. On average only 12% reported active dissatisfaction with
Internet Service Provider Survey: 2011 - Statistics New Zealandaimeew
Please see Statistics New Zealand website here http://bit.ly/ovYapD
Key facts
- The total number of broadband subscribers increased by 14 percent, to almost 1.5 million between June 2010 and June 2011.
- The largest growth rate of all broadband connections was in cellular, cable, and satellite connections. When combined, these increased almost 50 percent since June 2010.
- Almost 80 percent of broadband subscribers at June 2011 had a data cap of 5 gigabytes (GB) or more, with the most common cap between 5 and 20GB.
- The number of subscribers with an upload speed of 1.5Mbps or more increased by almost three quarters since 2010.
- The average subscriber consumed 9GB of data per month between June 2010 and June 2011.
- In the three months prior to 30 June 2011, 1.9 million New Zealanders had active Internet subscriptions via a mobile phone.
Chinese Taipei's regulatory update provides the following information:
1) Chinese Taipei has announced a Digital Convergence Policy Initiative to enhance broadband quality and develop the digital convergence industry, including plans to reach 100% household access to 100Mbps broadband by 2013 and complete digitization of cable TV by 2014.
2) Chinese Taipei will release 4G mobile broadband licenses by December 2013 based on technological neutrality and will analyze mobile broadband access rates nationwide in 2013.
3) Chinese Taipei approved an IPv6 Upgrade and Promotion Program in 2011 to facilitate the transition from IPv4 to IPv6 given the depletion of IPv4 addresses.
Telecom is closer to FMCG (Fast Moving Consumer Goods)
Newer methods of measuring performance are needed
E.g. retail surveys to measure toothpaste market share; focus groups, customer surveys for satisfaction, etc.
Yet telecom sector still relies on supplier provided data that is outdated by the time it’s reported
Different approach is needed: demand side surveys
Only way to make nuanced polices; nuanced business decisions
But costly: so research organizations like us can’t do it always. Regulators/NSOs need to get involved
UPDATE: ALL Nebraska public libraries are eligible to apply for E-rate. Libraries DO NOT have to be accredited to apply.
NOTE: The dates and rules in this session are specific to Funding Year 2011.
What is E-rate? How can my library benefit from E-rate? How do I apply for E-rate? E-rate is a federal program that provides discounts to assist schools and libraries in the United States to obtain affordable telecommunications and Internet access. Christa Burns will cover the basics of E-rate, the changes that have been made this year, and provide tips on completing the first 2 forms in the E-rate process, Form 470 and 471.
RURAL BROADBAND – from Digital Divide to Digital DividendUntil ROI
The document discusses strategies for increasing broadband access in rural India by 2014. It proposes a vision of connecting 30 times as many users by expanding broadband to 170 million homes, 34 million businesses, and 10.5 million public access points. This would connect 695 million total users. It recommends investing in fiber optic and wireless infrastructure, promoting demand through education, healthcare, agriculture and governance initiatives, and addressing issues like electricity and spectrum availability that currently limit rural broadband access.
Broadband adoption in Thailand : A Quantitative Study in Mea Fah Luang Unive...www.nbtc.go.th
Broadband adoption in Thailand : A Quantitative Study in Mea Fah Luang University.
การยอมรับบรอดแบนด์ในประเทศไทยของนักศึกษามหาวิทยาลัยแม่ฟ้าหลวง
การนำเสนอ.
วิทยานิพนธ์นี้เป็นส่วนหนึ่งของการศึกษาตามหลักสูตรวิทยาศาสตร์มหาบัณฑิต สาขาวิชาการบริหารเทคโนโลยีวิทยาลัยนวัตกรรม มหาวิทยาลัยธรรมศาสตร์ พ.ศ.2555
โดย นพดล เทียมนรา
The Citizens First 7 survey measured service reputation, quality and recent experience across levels of government in Canada. Key findings include:
1. Service reputation scores across all levels of government showed improvement or sustained gains compared to previous surveys, reaching an all-time high for some.
2. Specific municipal service quality scores also increased in some areas like composting and traffic management, though traffic management and transit still received lower ratings. Some provincial services like police and courts improved while EMS declined.
3. The new ICCS Client Satisfaction Model was used to assess recent service experience, finding an average score of 67 out of 100 across jurisdictions but with variation. On average only 12% reported active dissatisfaction with
National Optical Fibre Network - A Review of the Pilot BlocksRajat Kumar
The National Optical Fibre Network (NOFN) is aimed at providing broadband connectivity to 2, 50,000 Gram Panchayats in an effort to provide last mile connectivity as critical infrastructure. The NOFN’s aim is to provide all necessary government services to citizens in an effort to allow then access to information which would lead to their empowerment and development. To check the issues and challenges in the implementation of the NOFN, a pilot project was implemented in 59 Gram Panchayats in 3 Blocks
In an effort to assess the rollout of the NOFN in the Pilot blocks, DEF conducted a study to analyse connectivity in the pilot locations.
The document summarizes OTT services in Laos. It provides background on Laos' country profile and telecommunications infrastructure. Mobile internet access has grown significantly, with over 4 million mobile subscriptions and high 3G coverage. Facebook and WhatsApp are the most popular OTT platforms used daily. A survey found that over half of respondents have used OTT for over 3 years on their smartphones. Respondents viewed OTT positively for business, education and democracy, but over 50% agreed some content like pornography should be regulated. The conclusion recommends supporting a free and open internet along with data protection laws and premium internet packages.
Measuring the complexity of the Internet: indexes and indicatorsAFRINIC
Measuring internet development in order to achieve better connectivity and resulting socio-economic development goals is a challenge and a necessity to ascertain progress made in terms of ICT sector development and socio-economic growth. Many intergovernmental, governments, non-profit and private organisations have sought to tackle the challenge through setting targets, defining indicators, and applying research methods to measure progress. Nevertheless, ambitious goals and targets relate mostly to the achievement or improvement of physical connectivity to ICT, while as more and more people get connected to the internet, the attainment of users' digital rights including capabilities and liberties will need to be measured as well and will need to be included in policy objectives on ICT development.
Fixed broadband penetration is low in Bulgaria despite recent increases. Alternative operators develop fiber networks while illegal cable deployments and unauthorized access to incumbent infrastructure remain issues. The fixed market has shrunk due to mobile substitution and VoIP while bundling of services has increased competition. Regulators aim to improve broadband access through infrastructure sharing but face challenges from permitting delays and inconsistent laws.
The document summarizes the status of information and communication technology (ICT) and e-government in Laos. It discusses that telecom and internet penetration has reached 80% and 25% respectively. It also notes that the e-government development index of Laos is 0.26, which is lower than the world average of 0.47. Infrastructure such as optic fiber cables and mobile towers have been expanding but affordability and literacy remain challenges. The E-Government Center is working on initiatives like the national e-portal, e-services, applications and network to further develop e-government in Laos according to the national e-government plan.
How can Cambridge University's Centre of Governance and Human Rights ensure the sustainability of its innovative public opinion analytics platform, that leverages the ubiquity of mobile and radio in Africa to reach the least heard voices?
The document discusses digital inclusion efforts in Laos. It provides background on Laos' demographics, economy, and ICT statistics. Laos has low internet penetration and ranks low on international digital inclusion indexes. To improve inclusion, the government is working to expand infrastructure through projects, lower costs by restructuring fees and taxes, increase ICT skills through education programs, and develop useful applications like e-government, health services, and tools to assist people with disabilities. Overall, the document outlines the current state of digital inclusion in Laos and various strategies and projects the government is pursuing to expand connectivity and access nationwide, especially in rural areas.
Communications Regulatory Agency, Bosnia and HerzegovinaAlexMinov
"Benchmarking of Emerging Technologies and Applications, Internet Related Performance Measurements in Bosnia and Herzegovina", Irma Sokolović, Senior Expert in Radio Monitoring Department [ Biography ] and Mia Petrović, Senior Expert, Division of Control of Compliance with License Terms and Conditions, Communications Regulatory Agency, Bosnia and Herzegovina
The document provides information about audience research in Yemen. It discusses that television is the main source of news and entertainment in Yemen, with 86% watching daily. Yemenis prefer satellite channels from abroad over state-run television. The Yemen Polling Center (YPC) is introduced as the leading organization for conducting audience research in Yemen, using both quantitative and qualitative methods like surveys, interviews, and focus groups to study media consumption and various social issues. YPC adheres to rigorous methodology and has conducted over 150,000 interviews throughout Yemen.
feasibility report on spectrum by debasis and mohitNew Delhi (NCR)
This document provides a feasibility assessment of enhancing spectrum in the Indian telecommunications industry. It analyzes secondary data on factors like teledensity, subscribers, and revenues from voice and data services. The methodology section outlines three options to satisfy increasing spectrum demands: making more efficient use of current allocations, using non-spectrum technologies, and utilizing higher frequencies. The document concludes that radio frequency spectrum is a limited natural resource that is being used across India for various communication services.
This document discusses how mobile phones are impacting telecenters and how governments can provide e-government services to the bottom of the pyramid (BOP) population using phone-centric models. It finds that most BOP individuals now have access to and use mobile phones, which is threatening the financial sustainability of telecenters that previously relied on voice call revenues. It argues governments should develop phone-based e-government services that allow BOP citizens to access information, interact with, and conduct transactions with the government using only mobile phones. Examples from other countries demonstrate how basic phone-based services can inform, interact with, and enable transactions for citizens.
Gsam course principles of internet governance final project feb 2017CONATEL
Honduras has a population of over 8 million people but internet access remains limited, with only 5.35% having fixed-line access and mobile internet penetration reaching 1.46 million users. The government has installed over 2,500 public WiFi hotspots in schools and parks nationwide. Moving forward, increasing mobile coverage, the number of internet users, and use of online education and government services are priorities. The government can promote investment in rural networks through tax breaks and spectrum auctions. Establishing more internet exchange points would allow cheaper access to local content. The GSMA course taught the importance of balanced stakeholder participation and cooperation to foster sustainable internet development.
Broadband can help address challenges in rural healthcare by enabling new services. It can help remove isolation for rural health providers through telehealth services like peer review, remote education and guidance. For remote patients, broadband allows electronic consultations, access to specialists through referrals, and diagnostic services. Opportunities exist to use broadband to support integrated family health centers as technology hubs and enable shared services and high-definition video conferencing and imaging. This helps bring healthcare into remote communities.
The document provides a country profile and overview of telecommunications infrastructure for Lao PDR, describing its capital city, population, telecom operators and network. It discusses the role of the National Authority of Post and Telecommunication in regulating the sector and formulating policy. The document also outlines Lao PDR's approach to developing its ICT sector and expanding access to underserved areas through improved infrastructure, skills, and affordable services.
The Lao National E-Government Project aims to develop e-government infrastructure and applications across Lao PDR. It establishes a national e-government network connecting government agencies, provides IT equipment to over 100 organizations, and develops a national e-government portal and applications like e-documents and e-services. However, challenges remain in fully implementing the project due to gaps in telecommunications infrastructure, limited IT skills outside major cities, and lack of motivation and computerization in some agencies.
The document discusses the challenges of efficient spectrum usage in South Africa due to the growing demand for mobile internet. Spectrum is a limited resource that is becoming overburdened by increasing mobile internet usage, especially among youth. South Africa's current spectrum allocation methods are outdated and do not allow for efficient usage. The document proposes investigating cognitive radio technology, which enables dynamic spectrum sharing between mobile operators, as a potential solution to better manage limited spectrum and meet growing bandwidth demands in South Africa and other developing countries.
Year 2016 will see 3G subscription surpassing 2G subscription and will be more than 220million.
Countrywide launch by 3G/4G/LTE Services by Indian Telecom Operators will take Broadband Subscriber base to 600million by 2020. Further Digital India Initiative by Government of India to Rural India will take Broadband Subscriber to 1 Billion by 2023.
The document provides a summary of key findings from a 2010 technology assessment of residential consumers in Puerto Rico. Some of the key findings include:
1) 31% of Puerto Rico residents subscribe to home broadband service, compared to 67% of US households. 55% own a home computer.
2) Cable modem is the most popular type of broadband service (48%), followed by DSL (28%). The average monthly cost of broadband is $42.37.
3) 12% report broadband is unavailable and 27% don't know if it's available where they live, though a provider inventory found 8.7% don't have access.
DIGITALLY CONNECTING RURAL INDIA BY 2018Kumar Ranjan
People in rural India has to first feel, learn benefits of Internet and start consuming Internet driven E-services. Government need to get all of its department ready to deliver various E-Governance and get eco-system ready & contents developed for various E-Services.
Presentation to Staffordshire University, Faculty of Arts Media and Design, M...Damian Radcliffe
Slides from presentation given to students at Staffordshire University. Includes: 1) Ofcom ‘s proposed priorities for 2011-12. and 2) Consumer Trends in the UK - looking at both usage and take up. All data and slides are culled from previous presentations which are all in the public domain.
National Optical Fibre Network - A Review of the Pilot BlocksRajat Kumar
The National Optical Fibre Network (NOFN) is aimed at providing broadband connectivity to 2, 50,000 Gram Panchayats in an effort to provide last mile connectivity as critical infrastructure. The NOFN’s aim is to provide all necessary government services to citizens in an effort to allow then access to information which would lead to their empowerment and development. To check the issues and challenges in the implementation of the NOFN, a pilot project was implemented in 59 Gram Panchayats in 3 Blocks
In an effort to assess the rollout of the NOFN in the Pilot blocks, DEF conducted a study to analyse connectivity in the pilot locations.
The document summarizes OTT services in Laos. It provides background on Laos' country profile and telecommunications infrastructure. Mobile internet access has grown significantly, with over 4 million mobile subscriptions and high 3G coverage. Facebook and WhatsApp are the most popular OTT platforms used daily. A survey found that over half of respondents have used OTT for over 3 years on their smartphones. Respondents viewed OTT positively for business, education and democracy, but over 50% agreed some content like pornography should be regulated. The conclusion recommends supporting a free and open internet along with data protection laws and premium internet packages.
Measuring the complexity of the Internet: indexes and indicatorsAFRINIC
Measuring internet development in order to achieve better connectivity and resulting socio-economic development goals is a challenge and a necessity to ascertain progress made in terms of ICT sector development and socio-economic growth. Many intergovernmental, governments, non-profit and private organisations have sought to tackle the challenge through setting targets, defining indicators, and applying research methods to measure progress. Nevertheless, ambitious goals and targets relate mostly to the achievement or improvement of physical connectivity to ICT, while as more and more people get connected to the internet, the attainment of users' digital rights including capabilities and liberties will need to be measured as well and will need to be included in policy objectives on ICT development.
Fixed broadband penetration is low in Bulgaria despite recent increases. Alternative operators develop fiber networks while illegal cable deployments and unauthorized access to incumbent infrastructure remain issues. The fixed market has shrunk due to mobile substitution and VoIP while bundling of services has increased competition. Regulators aim to improve broadband access through infrastructure sharing but face challenges from permitting delays and inconsistent laws.
The document summarizes the status of information and communication technology (ICT) and e-government in Laos. It discusses that telecom and internet penetration has reached 80% and 25% respectively. It also notes that the e-government development index of Laos is 0.26, which is lower than the world average of 0.47. Infrastructure such as optic fiber cables and mobile towers have been expanding but affordability and literacy remain challenges. The E-Government Center is working on initiatives like the national e-portal, e-services, applications and network to further develop e-government in Laos according to the national e-government plan.
How can Cambridge University's Centre of Governance and Human Rights ensure the sustainability of its innovative public opinion analytics platform, that leverages the ubiquity of mobile and radio in Africa to reach the least heard voices?
The document discusses digital inclusion efforts in Laos. It provides background on Laos' demographics, economy, and ICT statistics. Laos has low internet penetration and ranks low on international digital inclusion indexes. To improve inclusion, the government is working to expand infrastructure through projects, lower costs by restructuring fees and taxes, increase ICT skills through education programs, and develop useful applications like e-government, health services, and tools to assist people with disabilities. Overall, the document outlines the current state of digital inclusion in Laos and various strategies and projects the government is pursuing to expand connectivity and access nationwide, especially in rural areas.
Communications Regulatory Agency, Bosnia and HerzegovinaAlexMinov
"Benchmarking of Emerging Technologies and Applications, Internet Related Performance Measurements in Bosnia and Herzegovina", Irma Sokolović, Senior Expert in Radio Monitoring Department [ Biography ] and Mia Petrović, Senior Expert, Division of Control of Compliance with License Terms and Conditions, Communications Regulatory Agency, Bosnia and Herzegovina
The document provides information about audience research in Yemen. It discusses that television is the main source of news and entertainment in Yemen, with 86% watching daily. Yemenis prefer satellite channels from abroad over state-run television. The Yemen Polling Center (YPC) is introduced as the leading organization for conducting audience research in Yemen, using both quantitative and qualitative methods like surveys, interviews, and focus groups to study media consumption and various social issues. YPC adheres to rigorous methodology and has conducted over 150,000 interviews throughout Yemen.
feasibility report on spectrum by debasis and mohitNew Delhi (NCR)
This document provides a feasibility assessment of enhancing spectrum in the Indian telecommunications industry. It analyzes secondary data on factors like teledensity, subscribers, and revenues from voice and data services. The methodology section outlines three options to satisfy increasing spectrum demands: making more efficient use of current allocations, using non-spectrum technologies, and utilizing higher frequencies. The document concludes that radio frequency spectrum is a limited natural resource that is being used across India for various communication services.
This document discusses how mobile phones are impacting telecenters and how governments can provide e-government services to the bottom of the pyramid (BOP) population using phone-centric models. It finds that most BOP individuals now have access to and use mobile phones, which is threatening the financial sustainability of telecenters that previously relied on voice call revenues. It argues governments should develop phone-based e-government services that allow BOP citizens to access information, interact with, and conduct transactions with the government using only mobile phones. Examples from other countries demonstrate how basic phone-based services can inform, interact with, and enable transactions for citizens.
Gsam course principles of internet governance final project feb 2017CONATEL
Honduras has a population of over 8 million people but internet access remains limited, with only 5.35% having fixed-line access and mobile internet penetration reaching 1.46 million users. The government has installed over 2,500 public WiFi hotspots in schools and parks nationwide. Moving forward, increasing mobile coverage, the number of internet users, and use of online education and government services are priorities. The government can promote investment in rural networks through tax breaks and spectrum auctions. Establishing more internet exchange points would allow cheaper access to local content. The GSMA course taught the importance of balanced stakeholder participation and cooperation to foster sustainable internet development.
Broadband can help address challenges in rural healthcare by enabling new services. It can help remove isolation for rural health providers through telehealth services like peer review, remote education and guidance. For remote patients, broadband allows electronic consultations, access to specialists through referrals, and diagnostic services. Opportunities exist to use broadband to support integrated family health centers as technology hubs and enable shared services and high-definition video conferencing and imaging. This helps bring healthcare into remote communities.
The document provides a country profile and overview of telecommunications infrastructure for Lao PDR, describing its capital city, population, telecom operators and network. It discusses the role of the National Authority of Post and Telecommunication in regulating the sector and formulating policy. The document also outlines Lao PDR's approach to developing its ICT sector and expanding access to underserved areas through improved infrastructure, skills, and affordable services.
The Lao National E-Government Project aims to develop e-government infrastructure and applications across Lao PDR. It establishes a national e-government network connecting government agencies, provides IT equipment to over 100 organizations, and develops a national e-government portal and applications like e-documents and e-services. However, challenges remain in fully implementing the project due to gaps in telecommunications infrastructure, limited IT skills outside major cities, and lack of motivation and computerization in some agencies.
The document discusses the challenges of efficient spectrum usage in South Africa due to the growing demand for mobile internet. Spectrum is a limited resource that is becoming overburdened by increasing mobile internet usage, especially among youth. South Africa's current spectrum allocation methods are outdated and do not allow for efficient usage. The document proposes investigating cognitive radio technology, which enables dynamic spectrum sharing between mobile operators, as a potential solution to better manage limited spectrum and meet growing bandwidth demands in South Africa and other developing countries.
Year 2016 will see 3G subscription surpassing 2G subscription and will be more than 220million.
Countrywide launch by 3G/4G/LTE Services by Indian Telecom Operators will take Broadband Subscriber base to 600million by 2020. Further Digital India Initiative by Government of India to Rural India will take Broadband Subscriber to 1 Billion by 2023.
The document provides a summary of key findings from a 2010 technology assessment of residential consumers in Puerto Rico. Some of the key findings include:
1) 31% of Puerto Rico residents subscribe to home broadband service, compared to 67% of US households. 55% own a home computer.
2) Cable modem is the most popular type of broadband service (48%), followed by DSL (28%). The average monthly cost of broadband is $42.37.
3) 12% report broadband is unavailable and 27% don't know if it's available where they live, though a provider inventory found 8.7% don't have access.
DIGITALLY CONNECTING RURAL INDIA BY 2018Kumar Ranjan
People in rural India has to first feel, learn benefits of Internet and start consuming Internet driven E-services. Government need to get all of its department ready to deliver various E-Governance and get eco-system ready & contents developed for various E-Services.
Presentation to Staffordshire University, Faculty of Arts Media and Design, M...Damian Radcliffe
Slides from presentation given to students at Staffordshire University. Includes: 1) Ofcom ‘s proposed priorities for 2011-12. and 2) Consumer Trends in the UK - looking at both usage and take up. All data and slides are culled from previous presentations which are all in the public domain.
Synthèse du livre blanc sur la transformation des ESN par ScaleadBenjamin Cernes
Synthèse du livre blanc sur la transformation numérique des ESN par le cabinet Scalead.
Préfacé par Guy Mamou-Mani, président du Syntec Numérique, le livre blanc développe les transformations des offres et des modèles des ESN afin d'assumer leur rôle dans la transformation numérique de l'économie.
L'objectif de ce document est d'unifier trois niveaux d'analyse : vision de marché, best practices opérationnelles, impact des technologies cloud et big data.
Vision de marché
Quel positionnement adopter du point de vue des ESN face à la montée en puissance des pure players du web (Google, Amazon…) ?
Comment réagir à la convergence entre front-end et back-end?
Best practices opérationnelles
Comment accélérer la vitesse et réduire les coûts de recrutement grâce aux outils digitaux ?
Comment réduire son inter contrat et sourcer les meilleurs experts par le recours au freelancing ?
Impact des technologies cloud et big data
Quelles sont les facteurs clefs de succès de l'orchestration de cloud ?
Comment le big data est amené à redéfinir la BI classique ?
Rédigé à l'issue de plusieurs dizaines d'entretiens avec des acteurs des SSII au sens large - métier, applicatif, infrastructure – ce livre blanc constitue un outil d'évaluation de la maturité numérique de votre organisation. Ceci afin de déterminer les axes d'amélioration de la compétitivité et de la productivité.
Les clés de l'E-Reputation en 2014 [HUB Report]HUB INSTITUTE
Rendez-vous sur: http://hubinstitute.com/hubreports/
> télécharger la version sommaire (light) gratuitement
> acheter la version complète (full)
> découvrir nos autres HUB Reports
Le web social est devenu le principal canal pour s’exprimer librement, donner son avis, réagir ou simplement manifester une opinion. Les marques et institutions ont rapidement mesuré le potentiel de ces conversations et s’y sont invitées afin d’influencer et idéalement convertir le plus grand nombre. Toutefois, avant de revendiquer une place dans le quotidien des internautes, il semble essentiel de faire ses preuves en maîtrisant les codes de ces réseaux et donc en apprenant à gérer sa e-réputation. Cela peut sembler évident, pourtant les exemples de marques enchainant les mauvaises pratiques ne manquent pas.
L'ambition de ce HUB Report est de vous apporter toutes les clés pour bien gérer votre e-reputation. Quelles sont les bonnes pratiques, et les moins bonnes ? Quels outils utilisés en buzzmonitoring, dans quelle situation ? Quelle méthodologie appliquée ? Evidemment, nous partagerons aussi toutes nos prédictions, pour prendre une longueur d'avance... Bonne lecture.
Abonnez-vous et recevez ce HUB REPORT : http://www.hubinstitute.com/sections/hub-reports/
OBJECTIF QUALITÉ DIGITALE : Comment élaborer une bonne stratégie de test pou...StardustTesting
Webinar du 16/02/2016 animé par StarDust, spécialiste du Test et de l'Assurance Qualité (QA) pour les éditeurs de solutions digitales : "Comment élaborer une bonne stratégie de test ?"
PENSER TEST
> Connaître votre produit, connaître vos utilisateurs
> Tester tout au long du cycle de développement du produit
QUAND TESTER ?
> Cycle en V ?
> Cycle agile ?
QUOI TESTER ?
> Quels tests ?
> Quels terminaux ?
QUI TESTE ?
> Le développeur n'est pas testeur !
> Testeurs professionnels "in lab" / Freelance testeurs
COMMENT TESTER ?
> Tests manuels / Tests automatisés
> Quels outils ? Quels supports ? Quelles méthodologies ?
Atelier sur le WBS (Work Breakdown Structure) - L’outil numéro 1 au monde en ...PMI-Montréal
Le WBS est l'outil voté numéro 1 au monde par tous les gestionnaires de projet, de programme ou de portefeuille. Dans le cadre de cet atelier, vous apprendrez comment utiliser le WBS pour définir la portée de votre portefeuille, votre programme ou de votre projet.
L'atelier est fortement inspiré du « Practice Standard for Work Breakdown Structures - Second Edition » du PMI. Venez mettre en pratique vos nouvelles connaissances, revues en atelier, en bâtissant de toutes pièces des WBS sur des cas concrets que vous partagerez avec nous. Le tout en une heure et demie! Au plaisir de vous avoir des nôtres.
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2. 1
Survey on ICT access and use by households and individuals 2011
Quality report
Survey Information Year: 2011
Survey name Measuring ICT Access and Use by Households and
Individuals
اعزؼّبٌٙب ٚ االرظبالد ٚ اٌّؼٍِٛبد رىٌٕٛٛج١ب ٌٝا األفشاد ٚ األعش ٔفبر ل١بط
Organization conducting the survey Collection agency: InfoPro s.a.l
Contact information for further
information about the survey or survey
data
Jennifer Abu-Mrad,
Head of Research
Email: Jennifer@infopro.com.lb,
Tel: 01-739777, 01-749090
Reference period Day in which the survey was conducted for the following
sections of the questionnaire: Household characteristics,
Household access to information and communication
technology and Individual characteristics.
The twelve months before the interview for the section:
Individual use of information and communication
technology.
Frequency of survey First survey in 2011
Survey period 12-10-2011 to 10-11-2011
Survey vehicle Stand-alone survey
Legal basis for the survey, if any Voluntary participation
Main classifications used The definitions, classifications, methodology, dissemination
of data, survey and reporting of data are based upon the
ITU Manual for Measuring ICT Access and Use by
Households and Individuals (2009 edition).
Question 13: UNESCO's International Standard
Classification of Education (ISCED97)
Question 15: International Labour Organization's (ILO)
International Classification of Status in Employment (ICSE-
93)
Scope and coverage of collection
Target population in terms of size,
industry, population groups etc.
Individuals aged above 15 years living in private dwellings
and households where at least one member was aged
above 15.
However, due to the lack of figures related to the number
3. 2
of individuals of a specific age group in each household in
Lebanon, the total number of households in the country
was taken as base.
All 3 “Mohafazas” have been covered in the fieldwork.
Target population-households: 888,813
Target population- individuals: 2,829,502
Survey Type (Collection technique) Combination of techniques : Face-to-face interviews and
Telephone interviews (CATI)
Sample frame used The CATI interviews carried out were based on InfoPro
contacts list database. The database includes
approximately 40,000 households. The database includes
all interviewed households from surveys conducted by
InfoPro (face-to-face interviews) from 2009 till now and it is
updated on a yearly basis. The database covers all the
Lebanese territory and it is representative of the Lebanese
population.
For face to face interviews, the voting register of the year
2010 was used in order to select the areas to be covered in
each Mohafaza.
Statistical units Question 1 to Question 10: households with at least one
member aged above 15
Question 11 to Question 21: One randomly selected
individual aged above 15 years old per household.
Sample size Households: 2,200
Individuals: 2,200
Sample design The sample households were selected on the basis of a
quota plan.
The quota specifications were derived from the Living
Conditions of Households 2007 published by the Central
Administration for Statistics (CAS). The variables district or
“Mohafaza”, age, and gender served as quota generation
variables for distributing the sample households.
Only households with at least one member aged above 15
years were in the sample.
Only one member aged above 15 in each sampled
household was interviewed. If a household did not fit the
criteria, the fieldworker moved to another household.
4. 3
Additionally, the voting register of 2010 was used in order
to select the areas to be covered in each Mohafaza for the
face-to-face interviews.
The sample of 2,200 households was distributed
proportionally among the “Mohafazas ” as follows:
Beirut: 312
Mount Lebanon: 876
North: 430
South: 178
Nabatieh: 140
Bekaa: 264
The full sample distribution can be viewed in Appendix D.
Remark: Quota sampling and not probability sampling was
used since there is no list of the members of the population
(households with the required information related to its
residents such as their number and their age) from which a
random sample can be drawn.
Weighting methods Grossing-up procedures for households:
For household level questions, a household weight was
used. For the construction, a single household weight was
created taking into account the number of households
within each Mohafaza according the CAS Living Conditions
of Households 2007.
Grossing-up procedures for individuals:
For estimates about individuals, an individual weight was
used. This weighting procedure involved grossing data to
"Mohafaza" population estimates and then adjusting for
the estimated age and sex composition, by Mohafaza. This
weight accounts for sampling one adult per household (i.e.
those who are 15 years or over) and was scaled to the
targeted population size.
Response rate Unit non-response: Non applicable – An assessment of unit
non-response is not possible because the survey was
conducted as a quota sample survey.
Item non-response: There are no items with an item non-
response rate below 90%. In general the item non-response
rates were less than 1%.
Non response treatment All the questions were designed to have an answer (yes or
no) in order not to have questions with non-response
5. 4
except “refused” and “do not know” responses.
In addition, the specific software designed for data entry
asked also for an answer on each question.
No imputations were made because of low item non-
response rate.
Relative standard errors (or coefficients
of variation) on main aggregates
In the case of quota sample surveys it is not possible to
determine sampling errors. However, with regard to the
results of the ICT 2011, it was assumed that the error values
of the quota sample corresponded approximately to those
of a stratified random sample, with the stratification
variables constituting the quota generation variables.
Relative standard errors on main aggregates: less than 9%
except for the proportion of households with mobile
broadband which is around 17%.
Refer to Appendix A for a full list of relative standard errors
on the core list of ICT indicators.
Known non-sampling error Frame error: There is no publicly accessible sample frame
or a suitable list of the population to be used in Lebanon.
The last official Lebanese General Population Census was
done in 1932. All figures related to individuals and
households’ numbers are estimates done by the Central
Administration for Statistics (CAS).
Annexes List of ICT indicators and their relative standard
errors
Arabic Questionnaire
English Questionnaire
Sample Distribution
Detailed survey methodology
Specific issues related to the measurement of ICT
access and use by households
7. 1
Indicator Number of
respondents
Estimated
proportion (%)
Relative
Standard
error (%)
Definitions and Comments
HH1: Proportion of
households with a radio
728,545 82.0 0.99 A radio is a device capable of receiving broadcast radio
signals, using popular frequencies, such as FM, AM, LW and
SW. It includes a radio set integrated in a car or an alarm
clock but excludes radios integrated with a mobile phone, a
digital audio player (MP3 player) or in a computer. The
radio should be in working order or expected to be
returned to working order soon.
All in-scope households are included in the indicator.
PS: As per the sample distribution, in-scope households are
only households with at least one member aged above 15
years old are included.
HH2 Proportion of
households with a TV
883,740 99.4 0.17 A television (TV) is a stand-alone device capable of receiving
broadcast television signals, using popular access means
such as over-the-air, cable and satellite. It excludes TV
functionality integrated with another device, such as a
computer or a mobile phone. The TV should be in working
order or expected to be returned to working order soon.
All in-scope households are included in the indicator.
PS: As per the sample distribution, in-scope households are
only households with at least one member aged above 15
years old are included.
8. 2
Indicator Number of
respondents
Estimated
proportion (%)
Relative
Standard
error (%)
Definitions and Comments
HH3: Proportion of
households with fixed
telephone
588,784 66.2 1. 52 A fixed telephone line refers to a telephone line
connecting a customer's terminal equipment (e.g.
telephone set, facsimile machine) to the public switched
telephone network (PSTN) and which has a dedicated port
on a telephone exchange. The telephone should be in
working order or expected to be returned to working
order soon.
The indicator represents the percentage of households
that have a fixed telephone regardless if they have a
mobile phone or not.
All in-scope households are included in the indicator.
PS: As per the sample distribution, in-scope households
are only households with at least one member aged above
15 years old are included.
9. 3
Indicator Number of
respondents
Estimated
proportion (%)
Relative
Standard
error (%)
Definitions and Comments
HH3: Proportion of
households with mobile
phone
845,666 95.1 0.48 A mobile (cellular) telephone refers to a portable telephone
subscribing to a public mobile telephone service using
cellular technology, which provides access to the PSTN. This
includes analogue and digital cellular systems, as well as
IMT-2000 (3G). Users of both post-paid subscriptions and
pre-paid accounts are included. The mobile phone should
be in working order or expected to be returned to working
order soon.
The indicator represents the percentage of households that
have a mobile phone in the house regardless if they have a
fixed telephone line or not. It also means that the mobile
telephone can be used by any member of the household,
though it is not restricted to home use.
All in-scope households are included in the indicator.
PS: As per the sample distribution, in-scope households are
only households with at least one member aged above 15
years old are included.
10. 4
Indicator Number of
respondents
Estimated
proportion (%)
Relative
Standard
error (%)
Definitions and Comments
HH4: Proportion of
households with a
computer
635,754 71.5 1.35 A computer refers to a desktop or a laptop computer. It
does not include equipment with some embedded
computing abilities such as mobile cellular phones, personal
digital assistants (PDAs) or TV sets. The computer should be
in working order or expected to be returned to working
order soon.
All in-scope households are included in the indicator.
PS: As per the sample distribution, in-scope households are
only households with at least one member aged above 15
years old are included.
HH5: Proportion of
individuals who used a
computer (from any
location) in the last 12
months
1,704,388 60.2 1.73 The indicator represents the percentage of individuals who
used a computer (in the last 12 months. Use of a computer
does not mean that the computer is owned or paid for by
the person but should be available through work, a friend,
family member or internet café, etc. All in-scope individuals
are included in the indicator.
PS: As per the sample distribution, in-scope individuals are
only individuals that are living in a household with at least
one member aged above 15 years old are included.
11. 5
Indicator Number of
respondents
Estimated
proportion (%)
Relative
Standard
error (%)
Definitions and Comments
HH6: Proportion of
households with Internet
access at home
548,862 61.8 1.67 The indicator represents the percentage of households that
have an internet access at home regardless of whether it is
used. Access may be by any device enabling Internet access
(not only a computer). It may also be by mobile phone,
PDA, games machine, digital TV etc. Access can be via a
fixed or mobile network.
P.S: If a member of the household has access to the internet
only through his mobile phone (like GPRS, WAP or 3G), it
will be included in this proportion.
All in-scope households are included in the indicator.
PS: As per the sample distribution, in-scope households are
only households with at least one member aged above 15
years old are included.
HH7: Proportion of
individuals who used the
Internet (from any
location) in the last 12
months
1,471,514 52.0 2.04 The indicator represents the percentage of individuals who
used the internet in the last 12 months even for once from
any location.
The Internet can be accessed by any device that enables
Internet access (not only a computer). Devices include
mobile phone, PDA, games machine and digital TV. Access
can be via a fixed or mobile network.
All in-scope individuals are included in the indicator not (not
only those who have used a computer).
PS: As per the sample distribution, in-scope individuals are
only individuals that are living in a household with at least
one member aged above 15 years old are included.
12. 6
Indicator Number of
respondents
Estimated
proportion (%)
Relative
Standard
error (%)
Definitions and Comments
HH10: Proportion of
individuals with use of a
mobile cellular telephone
in the last 12 months
2,473,141 87.4 0.81 The indicator represents the percentage of individuals who
used a mobile phone (as defined above) in the last 12
months. Use of a mobile telephone does not mean that the
telephone is owned or paid for by the person but should be
reasonably available through work, a friend or family
member, etc. It excludes occasional use, for instance,
borrowing a mobile phone to make a call.
All in-scope individuals are included in the indicator.
PS: As per the sample distribution, in-scope individuals are
only individuals that are living in a household with at least
one member aged above 15 years old are included.
HHR1: Proportion of
households with
electricity
887,261 99.8 0.10 All in-scope households are included in the indicator.
PS: As per the sample distribution, in-scope households are
only households with at least one member aged above 15
years old are included.
13. 7
HH8: Location of individual use of the Internet in the last 12 months: (as a proportion of the internet users)
Indicator Number of
respondents
Estimated
proportion (%)
Relative
Standard
error (%)
Definitions and Comments
The below indicators HH8 are calculated as a proportion of
individuals who used the internet in the last 12 months. The
Internet can be accessed by any device that enables Internet
access (not only a computer). Devices include mobile phone,
PDA, games machine and digital TV. Access can be via a fixed
or mobile network. Locations are not mutually exclusive.
PS: As per the sample distribution, individuals interviewed are
only individuals that are living in a household with at least one
member aged above 15 years old are included.
At Home 1,241,529 84.4 0.92
At Work 461,029 31.3 3.16 Where a person’s workplace is located at his/her home, then
his/her answer is not included in this category but in the
category “at home” only.
At Place of education 262,013 17.8 4.6 This indicator is for students only. Teachers and others who
work at a place of education, would only report ‘work’.
This indicator does not include places of education used as
location for general community Internet use, this use is
reported in 'community Internet access facility'.
14. 8
HH8: Location of individual use of the Internet in the last 12 months: (as a proportion of the internet users)
Indicator Number of
respondents
Estimated
proportion (%)
Relative
Standard
error (%)
Definitions and Comments
At another’s person home 743,662 50.5 2.11 This indicator represents the percentage of individuals that
used the internet in the last 12 months from the home of a
friend, relative or neighbor.
At Community Internet
Access Facility
398,408 27.1 3.5 Community Internet Access Facility includes for example,
public libraries, public gardens, publicly provided Internet
kiosks, non-commercial telecenters, digital community
centers, post offices, other government agencies. Access is
typically free and is available to the general public.
At Commercial Internet
access facility
554,325 37.7 2.74 Commercial internet access facility include for example,
Internet or cyber cafés, hotels, airports etc.; access is
typically paid (i.e. not free of charge).
At Any place via a mobile
cellular telephone
620,987 42.2 2.5 This indicator represents the percentage of individuals
who used the internet from any location in the past 12
months via a mobile cellular telephone (including
handheld devices with mobile phone functionality) e.g. BB
services, 3G, Wap or GPRS.
At Any place via other
mobile access devices
437,891 29.8 3.27 This indicator represents the percentage of individuals
who used the internet from any location in the past 12
months via other mobile access devices, e.g. laptop
computer or handheld device that uses wireless access (at
a WiFi ‘hotspot’) or laptop connected to a mobile phone
network (dongle) or wireless technology such as Mobi,
Wigo, Pesco or Wise.
15. 9
HH9: Internet activities undertaken by individuals in the last 12 months (from any location): (as a proportion of the internet users)
Indicator Number of
respondents
Estimated
proportion
(%)
Relative
Standard
error (%)
Definitions and Comments
The below indicators HH9 are calculated as a proportion of individuals
who used the internet in the last 12 months. The Internet can be
accessed by any device that enables Internet access (not only a
computer). Devices include mobile phone, PDA, games machine and
digital TV. Access can be via a fixed or mobile network.
Internet activities refer to any private activity which means not as part
of one's current job or business. Activities are not mutually exclusive.
PS: As per the sample distribution, interviewed individuals are only
individuals that are living in a household with at least one member
aged above 15 years old are included.
Getting information
about goods or
services
759,799 51.6 2.07 This indicator includes searching for information about goods and
services on the web.
Getting information
related to health or
health services
601,814 40.9 2.57 Health or health services include information on injury, disease,
nutrition and improving health generally.
Getting information
from general
government
organizations
247,669 16.8 4.75 Government organizations include central (ministries), state
(mohafaza) and local government units (municipality). Information may
be obtained via websites or email.
16. 10
HH9: Internet activities undertaken by individuals in the last 12 months (from any location): (as a proportion of the internet users)
Indicator Number of
respondents
Estimated
proportion
(%)
Relative
Standard
error (%)
Definitions and Comments
Interacting with
general government
organizations
114,823 7.8 7.33 Government organizations include central (ministries), state
(mohafaza) and local government units (municipality). Interacting with
government organizations includes downloading/requesting forms,
completing/lodging forms on line, making on-line payments and
purchasing from government organizations. It excludes getting
information from government organizations.
Sending or receiving e-
mail
1,200,946 81.6 1.01
Telephoning over the
Internet/VoIP
976,561 66.4 1.51 This indicator includes using Skype, iTalk, Live messenger, Google talk,
etc. It also includes video calls (via webcam). It doesn’t require the use
of a computer.
Posting information or
instant messaging
1,220,560 82.9 0.97 This indicator includes posting messages or other information to chat
sites, blogs, newsgroups, online discussion forums, social networks
(Facebook, Twitter) and similar; use of instant messaging.
Purchasing or ordering
goods or services
167,811 11.4 5.95 This indicator includes purchase orders placed via the Internet
whether or not payment was made on line. Orders that were cancelled
or not completed are excluded. Includes purchasing of products, such
as music, travel and accommodation via the Internet.
Internet banking 157,897 10.7 6.16 This indicator includes electronic transactions with a bank for
payment, transfers, etc. or for looking up account information.
Excludes electronic transactions via the Internet for other types of
financial services such as share purchases, financial services and
insurance.
17. 11
HH9: Internet activities undertaken by individuals in the last 12 months (from any location): (as a proportion of the internet users)
Indicator Number of
respondents
Estimated
proportion
(%)
Relative
Standard
error (%)
Definitions and Comments
Education or learning
activities
508,645 34.6 2.93 This indicator includes formal learning activities such as study
associated with school or tertiary education courses as well as distance
education involving on-line activities. It also includes interacting with
schools and universities for courses registrations, interacting with
teachers, obtaining grades and submitting homework.
Playing or
downloading video
games or computer
games
623,780 42.4 2.48 This indicator includes file sharing games and playing games on line,
either paid or free of charge (legally or illegally).
Downloading movies,
images, music,
watching TV or video,
or listening to radio or
music
963,917 65.5 1.55 This indicator includes file sharing and using web radio or web
television, either paid or free of charge. It also includes downloading
files from illegal sites or torrents.
Downloading software 579,783 39.4 2.65 This indicator includes downloading of patches and upgrades, either
paid or free of charge. It also includes downloading full softwares
legally or illegally.
Reading or
downloading on-line
newspapers or
magazines, electronic
books
705,174 47.9 2.22 This indicator includes accessing news websites, either paid or free of
charge. It also includes subscriptions to on-line news services.
18. 12
HH11: Proportion of households with access to the Internet by type of access (narrowband, broadband (fixed, mobile)): (as proportion of
households with internet access)
Indicator Number of
respondents
Estimated
proportion
(%)
Relative
Standard
error (%)
Definitions and Comments
The below indicators HH11 are calculated as a proportion of households who
have an internet access. The Internet can be accessed by any device that
enables Internet access (not only a computer). Devices include mobile
phone, PDA, games machine and digital TV. Access can be via a fixed or
mobile network.
Types of access are not mutually exclusive.
PS: As per the sample distribution, interviewed households are only
households with at least one member aged above 15 years old are included.
Narrowband 263,940 48.1 2.21 Narrowband services include analogue modem, ISDN and other narrowband.
Analogue modem: Dial-up via standard telephone line; it requires that the
modem dial a phone number when Internet access is needed.
ISDN: ISDN (Integrated Services Digital Network) turns a traditional
telephone line into a higher speed digital link.
Other Narrowband: Includes mobile phone and other forms of access with
an advertised download speed of less than 256 kbit/s (including CDMA 1x
(Release 0), GPRS, WAP and i-mode). It also includes BB services if their
speed is less than 256 kbit/s.
P.S: DSL services with an advertised download speed of less than 256kbit/s
are defined as narrowband and are included in this category as other
Narrowband.
19. 13
HH11: Proportion of households with access to the Internet by type of access (narrowband, broadband (fixed, mobile)): (as proportion of
households with internet access)
Indicator Number of
respondents
Estimated
proportion
(%)
Relative
Standard
error (%)
Definitions and Comments
Broadband 462,948 84.3 0.92 Broadband services DSL, cable modem and other fixed broadband.
DSL: DSL (Digital Subscriber Line) includes ADSL, SDSL, VDSL and uses
ordinary telephone lines. Their download speed must be 256 kbit/s or more.
Cable modem: A cable modem uses cable TV lines for connecting to the
Internet. (They are inexistent in Lebanon)
Other fixed broadband: Includes technologies at speeds greater than or
equal to 256 kbit/s, in one or both directions, such us leased lines, fibre-to-
the-home, satellite, fixed wireless, Wireless Local Area Network and WiMAX.
It includes the neighborhood cable connections.
Mobile Broadband 8,789 1.6 16.7 Mobile Broadband refers to mobile cellular networks with access to the
internet at speeds greater than or equal to 256 kbit/s, in one or both
directions, such as Wideband CDMA (WCDMA), Universal Mobile
Telecommunications System (UMTS); High-speed Downlink Packet Access
(HSDPA), complemented by High-Speed Uplink Packet Access (HSUPA);
CDMA2000 1xEV-DO and CDMA 2000 1xEV-DV. Access can be via any device
(handheld computer, laptop or mobile cellular telephone etc.).
20. 14
HH12: Frequency of individual use of the Internet in the last 12 months (from any location): (as proportion of internet users)
Indicator Number of
respondents
Estimated
proportion
(%)
Relative
Standard
error (%)
Definitions and Comments
The below indicators are calculated as a proportion of individuals who
used the internet in the past 12 months. The Internet can be accessed by
any device that enables Internet access (not only a computer). Devices
include mobile phone, PDA, games machine and digital TV. Access can be
via a fixed or mobile network. The indicator refers to a typical period;
therefore, respondents should ignore weekends (if they only use the
Internet from work) and breaks from their usual routine, such as holidays.
PS: As per the sample distribution, interviewed individuals are only
individuals that are living in a household with at least one member aged
above 15 years old are included.
At least once a day 1,015,597 69.0 1.43 This indicator includes also “Once a working day” for those who only (or
most frequently) use the Internet from work.
At least once a week
but not every day
346,796 23.6 3.83
Less than once a
week
102,613 7.0 7.77
35. QID Fieldworker ID Fieldworker
Name:
Interview date:
Day Month Year
2011
Region
Street name
Building name
Floor number
Owner
Name of interviewee
Telephone number
Hello, my name is ________, I work for InfoPro Research, a company specialized in
conducting business and consumer surveys in all fields. I would like to take 15 minutes of
your time to ask you some questions about measuring ICT access and use by households
and individuals; your knowledge and feedback will be of great benefit to the outcome of
the study. I assure you that your name will not be presented anywhere in the study,
therefore, I would appreciate if you give me your honest personal opinion, whereby, your
contribution will help us gain much needed insight on this subject.
Screening Questions
S1- Do you work in a market research or advertising company?
01 Yes Thank respondent & end interview
02 No Continue
S2- Are you above 15 years?
01 Yes Continue
02 No Thank respondent & end interview
37. Section 1: Household characteristics
-1-Number of household members
-2- Number of children aged 15 years or younger
-3-Does the dwelling in which this household resides have access to Electricity? Unaided-Single
response
01 Yes
02 No
95 Refuse
97 Do not Know
38. Section 2: Household access to information and communication technology
-4-Does any member of this household/do you have a radio at home? Unaided-Single response
01 Yes
02 No
95 Refuse
97 Do not Know
-5-Does any member of this household/do you have a television at home? Unaided-Single
response
01 Yes
02 No
95 Refuse
97 Do not Know
-6-Does this household have a fixed line telephone at home? Unaided-Single response
01 Yes
02 No
95 Refuse
97 Do not Know
-7-Does any member of this household/do you have a mobile telephone at Home? Unaided-
Single response
01 Yes
02 No
95 Refuse
97 Do not Know
-8-Does any member of this household/do you have a computer at home, regardless of whether
it is used? Unaided-Single response
01 Yes
02 No
95 Refuse
97 Do not Know
39. -9- Does any member of this household/do you have access to the Internet at home, regardless
of whether it is used? Unaided-Single response
01 Yes Continue
Go To Question 11
02 No
Go To question 11
95 Refuse
97 Do not Know
-10- What type/s of Internet access services are used for Internet access at home? Aided-Single
response
Yes No Refused Do Not
Know
Analogue modem 01 02 62 64
ISDN 01 02 62 64
Other Narrowband
Includes mobile phone and other
forms of access with an
advertised download speed of
less than 256 kbit/s (including
CDMA 1x (Release 0), GPRS,
WAP and i-mode).
01
02 62 64
DSL 01 02 62 64
Cable modem 01 02 62 64
Other fixed broadband
Includes technologies at speeds
greater than or equal to 256
kbit/s, in one or both directions,
such us leased lines, fibre-to-the-
home, satellite, fixed wireless,
Wireless Local, Area Network
and WiMAX.
01 02 62 64
Mobile broadband 01 02 62 64
40. Section 3: Individual characteristics
-11- Age (years)
12 Gender
01 Male
02 Female
-13-Educational level (Unaided-Single response)
01 Primary education or lower
Includes no formal education, pre-primary or primary education.02 Lower secondary education
03 Upper secondary or post-secondary non-tertiary
24 Tertiary
95 Refuse
97 Do not Know
-14-Labour force status (Unaided-Single response)
01 Paid employee
02 Self-employed
Includes employers, own account workers, contributing family workers and
members of producers' cooperatives.
03 Unemployed
04 Not in the labour force
Individuals who are not economically active: usually
students (not in the workforce), people undertaking
home duties only, and those who are retired or
infirm.
Go to question 16
95 Refuse
97 Do not Know
-15-Main occupation (please describe)
41. Section 4: Individual use of information and communication technology
-16-Did you have use of a mobile telephone during some or all of the last 12 months? Unaided-
Single response
01 Yes
02 No
95 Refuse
97 Do not Know
-17-Have you used a computer from any location in the last 12 months? Unaided-Single
response
01 Yes
02 No
95 Refuse
97 Do not Know
-18-Have you used the Internet from any location in the last 12 months? Unaided-Single
response
01 Yes Continue
02 No Thank respondent & end interview
95 Refuse
97 Do not Know
42. 19 Where did you use the Internet in the last 12 months? Aided-Single response
Place
Yes No Refused Do Not Know
Home 01 02 62 64
Work 01 02 62 64
Place of education 01 02 62 64
Another person’s home 01 02 62 64
Community Internet access facility 01 02 62 64
Commercial Internet access facility 01 02 62 64
Any place via a mobile telephone 01 02 62 64
Any place via other mobile access devices
(Use at any location via other mobile access
devices, e.g. laptop computer or handheld
device that uses wireless access (at a WiFi
‘hotspot’) or laptop connected to a mobile
phone network.
01 02 62 64
-20- How often did you typically use the Internet during the last 12 months (from any location)? Unaided-Single
response
01 At least once a day
Once a working day for those who only (or most frequently) use the Internet from work.
02 At least once a week but not every day
03 Less than once a week
95 Refuse
97 Do not know
43. -21-For which of the following activities did you use the Internet for private purposes in the last 12 months (from
any location)? Unaided –Single response
Yes No Refused Do Not Know
Getting information about goods or services 01 02 62 64
Getting information related to health or health
services
01 02 62 64
Getting information from government
organizations
01 02 62 64
Interacting with government organizations 01 02 62 64
Sending or receiving email 01 02 62 64
Telephoning over the Internet/VoIP 01 02 62 64
Posting information or instant messaging 01 02 62 64
Purchasing or ordering goods or services 01 02 62 64
Internet banking 01 02 62 64
Education or learning activities (formal) 01 02 62 64
Playing or downloading video games or computer
games
01 02 62 64
Downloading movies, images, music, watching TV
or video, or listening to radio or music
01 02 62 64
Downloading software 01 02 62 64
Reading or downloading on-line newspapers or
magazines, electronic books
01 02 62 64
Other activities (Specify…) 01 02 62 64
***Thank you very much for your cooperation***
51. 1
The household survey was implemented by adopting the following activities or steps:
Activity 1-Preparation of the household sample:
InfoPro’s databases which contain the coordinates and demographics of 12,222 households
were utilized in carrying out this stage. InfoPro’s databases were compiled through extensive on
the ground surveys carried out in 0226, 0212, and up to the present. InfoPro’s databases are
representative of the Lebanese population across various criteria such as Mohafaza, age, and
gender distribution. InfoPro segmented its databases as per the sample distribution. InfoPro
utilized the Central Administration of Statistics publications to determine the size of the
household sample and its stratification across Mohafaza, and the 2010 voting register in order
to select the areas to be covered in each Mohafaza as indicated in the sample design in the
Quality Report.
This phase was carried out in accordance with the guidelines for “Data sources and collection
techniques for ICT household statistics” determined in chapter 2 of ITU’s “MANUAL for
Measuring ICT Access and Use by Households and Individuals”, 2009 edition.
Activity 2-Design of the Questionnaire
A structured questionnaire in Arabic and English were developed by InfoPro in coordination with
the UNDP and in accordance with the model questionnaires defined in the guidelines for
“Question and questionnaire design for ICT household surveys” in chapter 3 of the ITU’s
“MANUAL for Measuring ICT Access and Use by Households and Individuals”, 2009 edition. The
ITU model questionnaire in Annex 2 of the above mentioned manual was used.
Activity 3- Database Design & Deployment
This activity consisted of the design and development of a database especially conceived for the
processing of the data that was collected through the household survey.
Activity 4- Training of staff & Pilot Testing of the Questionnaire
This step consisted of three tasks:
Training of the surveyors:
The enumerators who conducted the CATI and face-to-face survey were trained by the
Project Manager under the guidance of the Team leader on the structured questionnaire.
Extensive role plays were conducted in the course of the training sessions to make sure:
o The enumerators have retained the proper method for delivering the questionnaire
52. 2
o The enumerators are well prepared to handle any objections they could encounter
while administering the questionnaire to the interviewed household members.
Training of the Quality Control and Data entry Team
The indoor team responsible for the data entry, coding, editing and back-checking of the
completed questionnaires was trained by the project manager on the questionnaire and the
quality control process.
Pilot testing of the questionnaire:
The questionnaire was pilot tested on a sample of 50 households to identify any possible
weaknesses and amend it accordingly.
Activity 5- Conducting the household survey
The household survey was carried out through telephone interviews (CATI) in InfoPro’s offices
and through face-to-face interviews with one member of the selected household. The
combination of methods allowed the collection of data needed to populate the HH indicators.
The interviews were conducted in Arabic based on the structured questionnaire by the specially
trained team of interviewers.
Enumerators conducting the CATI survey entered the responses of the questionnaire directly
into a database especially conceived for the processing of the data, while enumerators on the
ground conducting the face-to-face interviews filled a paper questionnaire that was later
entered into the database and processed.
Each team of enumerators conducting the face-to-face interviews was accompanied by a field
supervisor who was in charge of coordinating and monitoring the fieldwork activities. The ratio
of enumerators to supervisors was 5:1. The field supervisor also checked all completed
questionnaires for missing data.
The team of enumerators and supervisors went to the starting point provided by the office and
highlighted on the map and proceeded as follows:
The enumerator started with a building or house indicated by his supervisor. Then the
enumerator called at every house from his/her starting address (starting from the first
floor if it is building) until a successful interview has been conducted. Then he/she
counted three clear houses (3 doors in case of a building) after each successful interview
before knocking. The enumerator continued knocking on consecutive doors until
achieving the next successful interview.
In case of buildings, when the enumerator reached the last floor, he/she counted one
clear building and started knocking doors starting from the last floor of the building this
time all the way down to the first floor.
53. 3
This method was applied in order to ensure maximum dispersal of respondents within a pre-
selected area and also to get people living in different residential types.
Activity 6- Data Processing and Tabulation
This activity consisted of three tasks:
Quality Control of Data collected:
After the data collection, the collected data was controlled for logical errors through the quality
control process detailed hereunder:
o Editing: consisted of screening for logical errors and missing data in the completed
questionnaires.
o Coding: consisted of assigning numerical codes to answers of open ended questions
in the completed questionnaires.
o Back Checking: consisted of calling back the interviewees to double check certain
pivotal information in the completed questionnaire. This phase allowed the
verification of the authenticity of the completed questionnaire and the reliability of
the information collected in it. All collected questionnaires were back-checked.
The quality control process was performed by the team of specially trained team under the
supervision of the Quality Control Manager.
Data entry :
After the data was controlled for logical errors and cleaned accordingly, the data collected from
the face-to-face survey was entered into the database which was developed for the household.
The CATI survey was already entered into the same database during the data collection phase.
The data entry was performed by a team of specially trained operators as indicated in task 2 of
Activity 4 and under the supervision of the Quality Control Manager.
Data Analysis and Tabulation
The data entered into the database was analyzed using SPSS Statistics and various tables were
produced to fulfill the objectives of the study. The data analysis and the compilation of the
findings were performed by the Project Manager in charge of the implementation of the study
and under the supervision of the Team Leader.
54. Appendix F: Specific issues related to the measurement of ICT
access and use by households
55. 1
List of issues related to the measurement of ICT access and use by households:
1. Lack of reliable and updated household sample frames: the preparation of a quality sample
frame requires an updated list of geographical units obtained from the last population
census. The census should be updated regularly to cover new built areas or areas that have
undergone important transformations. Also, a complete list of households should be
established. As indicated in the Quality Report, Lebanon does not have an up-to-date
household sample frame. And as such, quota sampling and not probability sampling was
used.
2. Sampling error: It is not possible to measure the unit of non-response with a quota sampling
and also it is not possible to determine the sampling errors to ensure the quality. However,
with regards to the results of the ICT core indicators 2011, it was assumed that the error
values of the quota sample corresponded approximately to those of a stratified random
sample, with the stratification variables constituting the quota generation variables.
3. Sample distribution: As per the sample distribution (based on the recommendation of the
ITU “MANUAL for Measuring ICT Access and Use by Households and Individuals”, 0226
edition.), interviewed individuals were only individuals that were living in a household with
at least one member aged 15-64. This excludes elderly people above the age of 64 living in a
household alone.
4. Difficulties in collecting information on ICT issues from individuals: InfoPro’s enumerators
faced some difficulties in explaining some of the terminology related to the type of
internet access or the purposes of Internet use to interviewed members especially to
elderly people. Also some respondents often did not know the type of internet
connection in their homes, so it was important for the enumerators to explain the
difference to the respondent.
5. Coverage of the survey: Collecting data from luxury private households and buildings
was difficult due to tighter security at those residential premises. Also, enumerators
faced problem collecting data from some regions like El-Hermel Caza and the Southern
Beirut Suburbs.
6. Poor data dissemination in the Arab countries: The results of household surveys which
include an ICT module done in the Arab countries are not well disseminated in the form
of aggregate tables as well as metadata required for interpretation of the data. Only a
56. 2
few countries like Egypt and the UAE have adopted the recommended ITU methodology
that proposes a list of aggregate tables for dissemination for international purposes (as
determined in the ITU’s “MANUAL for Measuring ICT Access and Use by Households and
Individuals”). Comparing indicators with Arab countries is thus difficult.