The Marine Corps Lodging Program has made progress in branding its facilities under the "Inns of the Corps" name. It has completed brand ambassador training and launched a new interior design package emphasizing its brand promise of "Clean, Crisp Comfort." Several temporary lodging facilities have undergone renovations to improve quality and consistency across locations. The program aims to bring all facilities up to the standard of fully branded locations like Camp Lejeune, with efforts including new monument signs and refined operating standards.
Siddhi Patel discusses the highlights and initiatives of the Inns of the Corps brand of Marine Corps lodging facilities over the past few fiscal years. Key accomplishments included the launch of a brand ambassador training program in 2013-2014 and the completion of two new lodging facilities. Revenues for fiscal year 2013 were $24 million, up slightly from 2012 despite a drop in occupancy. Several new facilities are planned for 2015-2016. The brand strives to renovate facilities to meet new design standards and has made progress on renovations at various bases.
FoodRecruit offers a flat fee recruitment service for the food industry at 90% lower cost than traditional recruiters. They advertise jobs on major job boards, search large CV databases, screen candidates, and provide client reports and interview arrangements. FoodRecruit aims to pass on savings from online recruitment methods to food industry customers while maintaining a high quality, full-service recruitment process. Their flat fee model allows them to charge significantly less than percentage-based recruitment fees.
The Talon Times May 2010 revised 28 July sentSam Sohm
The document summarizes recent developments at several Combat Outposts (COPs) in Afghanistan, including COP Jaghato, COP Sayed Abad, COP Nerkh, and COP Carwile. Specifically, it discusses how COP Jaghato has doubled in size due to new construction projects, how COP Sayed Abad has taken on more troops with the move of Task Force Talon headquarters, improvements in security, development and governance at COP Nerkh, and Dog Company's support of the establishment of COP Jaghato from their base at COP Carwile.
Leaflet bilangan bulat wenni m ts muh 1 bjmWenni Meliana
Dokumen tersebut membahas tentang kompetensi dasar matematika tentang bilangan bulat, khususnya penjumlahan dan pengurangan bilangan bulat. Materi tersebut menjelaskan konsep penjumlahan dan pengurangan bilangan bulat beserta contoh soalnya beserta penyelesaiannya menggunakan garis bilangan.
Sonaal Jain is seeking new opportunities and has over 7 years of experience in accounting roles. He has extensive experience with Tally ERP 9 and maintaining books of accounts, statutory reporting, and financial statement preparation. Currently unemployed, he previously worked as a Senior Accountant for New Delhi Export House from 2011 to present, and as an Accounts Executive for SG Enterprises and Equipment Pvt. Ltd. from 2007 to 2011.
El documento describe los rayos X y gamma, incluyendo su descubrimiento, usos e impactos en la salud. Los rayos X fueron descubiertos por Roentgen en 1895 y han sido utilizados desde entonces para determinar estructuras cristalinas y moleculares. En medicina, se usan para diagnósticos y tratamientos como radioterapia y radiocirugía. Los rayos gamma son aún más energéticos y penetrantes, y aunque se usan en esterilización, pueden dañar tejidos en dosis altas.
Siddhi Patel discusses the highlights and initiatives of the Inns of the Corps brand of Marine Corps lodging facilities over the past few fiscal years. Key accomplishments included the launch of a brand ambassador training program in 2013-2014 and the completion of two new lodging facilities. Revenues for fiscal year 2013 were $24 million, up slightly from 2012 despite a drop in occupancy. Several new facilities are planned for 2015-2016. The brand strives to renovate facilities to meet new design standards and has made progress on renovations at various bases.
FoodRecruit offers a flat fee recruitment service for the food industry at 90% lower cost than traditional recruiters. They advertise jobs on major job boards, search large CV databases, screen candidates, and provide client reports and interview arrangements. FoodRecruit aims to pass on savings from online recruitment methods to food industry customers while maintaining a high quality, full-service recruitment process. Their flat fee model allows them to charge significantly less than percentage-based recruitment fees.
The Talon Times May 2010 revised 28 July sentSam Sohm
The document summarizes recent developments at several Combat Outposts (COPs) in Afghanistan, including COP Jaghato, COP Sayed Abad, COP Nerkh, and COP Carwile. Specifically, it discusses how COP Jaghato has doubled in size due to new construction projects, how COP Sayed Abad has taken on more troops with the move of Task Force Talon headquarters, improvements in security, development and governance at COP Nerkh, and Dog Company's support of the establishment of COP Jaghato from their base at COP Carwile.
Leaflet bilangan bulat wenni m ts muh 1 bjmWenni Meliana
Dokumen tersebut membahas tentang kompetensi dasar matematika tentang bilangan bulat, khususnya penjumlahan dan pengurangan bilangan bulat. Materi tersebut menjelaskan konsep penjumlahan dan pengurangan bilangan bulat beserta contoh soalnya beserta penyelesaiannya menggunakan garis bilangan.
Sonaal Jain is seeking new opportunities and has over 7 years of experience in accounting roles. He has extensive experience with Tally ERP 9 and maintaining books of accounts, statutory reporting, and financial statement preparation. Currently unemployed, he previously worked as a Senior Accountant for New Delhi Export House from 2011 to present, and as an Accounts Executive for SG Enterprises and Equipment Pvt. Ltd. from 2007 to 2011.
El documento describe los rayos X y gamma, incluyendo su descubrimiento, usos e impactos en la salud. Los rayos X fueron descubiertos por Roentgen en 1895 y han sido utilizados desde entonces para determinar estructuras cristalinas y moleculares. En medicina, se usan para diagnósticos y tratamientos como radioterapia y radiocirugía. Los rayos gamma son aún más energéticos y penetrantes, y aunque se usan en esterilización, pueden dañar tejidos en dosis altas.
Comparison of Project Management in IT Service versus Product DevelopmentDr. Amarjeet Shan
The document compares IT project management in IT service delivery versus product development. In IT service delivery, projects focus on clearly defining the service, customers, delivery parameters, and benchmarks to ensure service level agreements are met. In contrast, IT product development requires understanding target customers, selecting development lifecycles, defining the product utilization and lifecycle, and creating supporting ecosystems to provide a complete user experience. While both require defining requirements, IT service delivery emphasizes consistent delivery while product development focuses on building usable, reliable, and valuable products within an ecosystem.
TRF1 - Sentença Desaposentação com Tutela AntecipadaFabio Motta
O documento trata de uma ação movida por José Amarinho Coelho contra o INSS objetivando sua desaposentação e posterior aposentadoria com inclusão de novos períodos de contribuição. A juíza julgou procedente o pedido reconhecendo o direito do autor à desaposentação sem necessidade de devolução de valores recebidos e determinou ao INSS a concessão de nova aposentadoria.
The document discusses a systematic trading strategy that uses quantitative and technical analysis to identify and capitalize on upward and downward price trends across 140 to 320 global markets. The strategy generates buy and sell signals to benefit from price trends in futures and forward markets. Performance charts show the returns of a trend following fund over various time frames, including 1, 5, and 10 years, compared to a stock market index.
Sourav Gupta is seeking a position that utilizes his 7 years of experience in sales and marketing for construction and mining equipment. He has a strong background in relationship building, sales management, and business development. His career includes positions at Tractors India Private Limited and TIL Limited, where he successfully met sales targets, developed client relationships, and provided technical support. Sourav holds an MBA and B.Tech in mechanical engineering and has participated in industry conferences, completed 6 Sigma and CATIA training, and received awards for his work.
This tool is for camps who are confident in the programming they offer and who are looking for a set of fresh eyes on their camp. We will be visiting camps for 2 days, looking at the way that program/staff/campers work together to lead to greater camper retention and word-of-mouth marketing. Each assessment includes a full, written report and 2 hours of consulting in the Fall.
The document summarizes the development of new customer service values by a team at Suffolk Coastal & Waveney District councils. A natural work team of volunteers created four new values - Ownership, Bespoke, Integrity, and Caring - through staff engagement and feedback. The values are meant to improve customer service, staff performance and recruitment. Leaders and team members praised the values for capturing their service culture and giving the team confidence and skills.
Delta Hotels and Resorts has developed a five year strategic plan to transform itself into the leading four-star, full-service hotel brand in Canada. The plan focuses on five key areas: repositioning the brand, optimizing the real estate portfolio, maximizing profitability, developing talent strategies, and pursuing growth opportunities. The strategic plan was created through an inclusive process involving employees across the organization. It establishes new guiding principles and sets ambitious goals for Delta to surpass its competitors and exceed expectations.
The document provides an update from leadership at a company on progress made in 2014 and plans for 2015. It discusses improvements in key capabilities, efficiency initiatives, and building a strong technology foundation. Updates are also provided on people, processes, and technology. For people, employee engagement is high but there is still work to do in areas like career development and recognition. Processes are improving with a focus on delivering projects on time and budget. Investments in new technologies helped address skills needs. Global collaboration will be important for continued success.
The document provides a summary of activities from CPM's Tactical Division in June 2014. It discusses the Tactical team dressing up as pirates and raising funds for charity by rowing across Lake Windermere. It also announces new hires joining the Tactical team and new business wins, including contracts with Incomm and GSK. Finally, it recognizes top performers in the field who are embracing new performance management tools.
The document provides an overview of what should be included in a marketing plan, such as the business rationale, differentiation strategy, marketing strategy, and costing of advertising and promotion activities. It also discusses approaches to market research, including identifying main competitors, customer needs and preferences, optimal market positioning, target customer profiles, and promotion strategies. The second document sample is an excerpt from a KFC marketing plan, covering KFC's industry background, corporate structure, brand and store details, cultural values, resources, and key stakeholders.
Maria Fe Vizconde-Tatsayanonchai has over 20 years of experience in hospitality and training. She currently works as the Program Manager for Corporate Training at Genting-Star Tourism Academy in the Philippines. Prior to this, she held various roles in training and human resources for Star Cruises. She has extensive experience developing and conducting training programs, and working to ensure training quality and effectiveness. She also spearheaded outreach programs and represented Genting Star Tourism Academy in several professional organizations.
The document contains insights from several leaders in customer experience on how to empower and sustain a customer-focused culture, what customer experience (CX) excellence means, and how to operationalize an omni-channel experience. Key points include assigning clear customer-focused roles and metrics, focusing on customer success, embedding the customer perspective in decision making, training employees on all customer touchpoints, and ensuring consistency across channels to create value for customers.
This document provides guidance for the Navy's CPO 365 program for developing and training First Class Petty Officers to become Chief Petty Officers. It outlines two phases for CPO 365: Phase 1 focuses on year-round leadership development for all FCPOs, while Phase 2 provides final training and preparation for those selected to become CPOs, culminating in a Final Test and pinning ceremony. The guidance emphasizes consistent leadership training throughout the year rather than an abrupt change once selections are made. It also stresses safety, family involvement, and preparing FCPOs to become the respected senior enlisted leaders of tomorrow.
The document provides guidance on conducting effective Career Development Boards (CDBs) as part of the Brilliant on the Basics framework. It emphasizes that CDBs should be done within 30 days of a Sailor reporting aboard, and again at 6 and 12 months, and should include the command senior enlisted leader, career counselors, department leaders, and the Sailor. An effective CDB takes 20-30 minutes and covers watch qualifications, education, advancement, finances, family readiness, health of the rating, and defining the Sailor's personal and professional goals. Command leadership should ensure CDBs are properly tracked and conducted regularly.
The document provides guidance on conducting effective Career Development Boards (CDBs) as part of the Brilliant on the Basics program. It emphasizes that CDBs should be done within 30 days of a Sailor reporting, and again at 6 and 12 months, and should include the command senior enlisted leader, career counselors, department leaders, and the Sailor. An effective CDB takes 20-30 minutes and covers watch qualifications, education, advancement, finances, family readiness, health of the rating, and the Sailor's personal and professional goals. Commanding officers are instructed to ensure CDBs and quarterly career development team meetings are conducted to develop Sailors.
2012 Navy Region NW FCPO Symposium (BRILLIANT ON THE BASICS 3)A.J. Stone
The document provides guidance on conducting effective Career Development Boards (CDBs) as part of the Brilliant on the Basics program. It emphasizes that CDBs should be done within 30 days of a Sailor reporting, and again at 6 and 12 months, and should include the command senior enlisted leader, career counselors, department leaders, and the Sailor. An effective CDB takes 20-30 minutes and covers watch qualifications, education, advancement, finances, family readiness, health of the rating, and the Sailor's personal and professional goals. Commanding officers are instructed to ensure CDBs and quarterly career development team meetings are conducted to develop Sailors.
This document provides updates from the leadership of the SurgeMain program. It summarizes that SurgeMain is on track to exceed its man-day goal for the fiscal year, with projections to achieve over 15,300 man-days of support to shipyards. It recognizes Sailors who recently advanced and encourages continued self-improvement. The leadership emphasizes that supporting shipyards remains the top priority and thanks Sailors for their contributions to the Navy's mission.
- Syed Naveed Kazmi has over 15 years of experience in catering and hospitality operations management, including positions in Pakistan, Yemen, Kuwait, UAE, and Iraq.
- He is currently the Director of Operations for ALMCO Limited in Iraq, overseeing catering, accommodations, and support services across multiple sites serving military, NATO, and oil industry customers.
- Prior experience includes roles as Food and Beverage Manager at hotels and clubs in Dubai, Kuwait, and Pakistan, as well as mobilizing and opening new catering facilities throughout Iraq.
Comparison of Project Management in IT Service versus Product DevelopmentDr. Amarjeet Shan
The document compares IT project management in IT service delivery versus product development. In IT service delivery, projects focus on clearly defining the service, customers, delivery parameters, and benchmarks to ensure service level agreements are met. In contrast, IT product development requires understanding target customers, selecting development lifecycles, defining the product utilization and lifecycle, and creating supporting ecosystems to provide a complete user experience. While both require defining requirements, IT service delivery emphasizes consistent delivery while product development focuses on building usable, reliable, and valuable products within an ecosystem.
TRF1 - Sentença Desaposentação com Tutela AntecipadaFabio Motta
O documento trata de uma ação movida por José Amarinho Coelho contra o INSS objetivando sua desaposentação e posterior aposentadoria com inclusão de novos períodos de contribuição. A juíza julgou procedente o pedido reconhecendo o direito do autor à desaposentação sem necessidade de devolução de valores recebidos e determinou ao INSS a concessão de nova aposentadoria.
The document discusses a systematic trading strategy that uses quantitative and technical analysis to identify and capitalize on upward and downward price trends across 140 to 320 global markets. The strategy generates buy and sell signals to benefit from price trends in futures and forward markets. Performance charts show the returns of a trend following fund over various time frames, including 1, 5, and 10 years, compared to a stock market index.
Sourav Gupta is seeking a position that utilizes his 7 years of experience in sales and marketing for construction and mining equipment. He has a strong background in relationship building, sales management, and business development. His career includes positions at Tractors India Private Limited and TIL Limited, where he successfully met sales targets, developed client relationships, and provided technical support. Sourav holds an MBA and B.Tech in mechanical engineering and has participated in industry conferences, completed 6 Sigma and CATIA training, and received awards for his work.
This tool is for camps who are confident in the programming they offer and who are looking for a set of fresh eyes on their camp. We will be visiting camps for 2 days, looking at the way that program/staff/campers work together to lead to greater camper retention and word-of-mouth marketing. Each assessment includes a full, written report and 2 hours of consulting in the Fall.
The document summarizes the development of new customer service values by a team at Suffolk Coastal & Waveney District councils. A natural work team of volunteers created four new values - Ownership, Bespoke, Integrity, and Caring - through staff engagement and feedback. The values are meant to improve customer service, staff performance and recruitment. Leaders and team members praised the values for capturing their service culture and giving the team confidence and skills.
Delta Hotels and Resorts has developed a five year strategic plan to transform itself into the leading four-star, full-service hotel brand in Canada. The plan focuses on five key areas: repositioning the brand, optimizing the real estate portfolio, maximizing profitability, developing talent strategies, and pursuing growth opportunities. The strategic plan was created through an inclusive process involving employees across the organization. It establishes new guiding principles and sets ambitious goals for Delta to surpass its competitors and exceed expectations.
The document provides an update from leadership at a company on progress made in 2014 and plans for 2015. It discusses improvements in key capabilities, efficiency initiatives, and building a strong technology foundation. Updates are also provided on people, processes, and technology. For people, employee engagement is high but there is still work to do in areas like career development and recognition. Processes are improving with a focus on delivering projects on time and budget. Investments in new technologies helped address skills needs. Global collaboration will be important for continued success.
The document provides a summary of activities from CPM's Tactical Division in June 2014. It discusses the Tactical team dressing up as pirates and raising funds for charity by rowing across Lake Windermere. It also announces new hires joining the Tactical team and new business wins, including contracts with Incomm and GSK. Finally, it recognizes top performers in the field who are embracing new performance management tools.
The document provides an overview of what should be included in a marketing plan, such as the business rationale, differentiation strategy, marketing strategy, and costing of advertising and promotion activities. It also discusses approaches to market research, including identifying main competitors, customer needs and preferences, optimal market positioning, target customer profiles, and promotion strategies. The second document sample is an excerpt from a KFC marketing plan, covering KFC's industry background, corporate structure, brand and store details, cultural values, resources, and key stakeholders.
Maria Fe Vizconde-Tatsayanonchai has over 20 years of experience in hospitality and training. She currently works as the Program Manager for Corporate Training at Genting-Star Tourism Academy in the Philippines. Prior to this, she held various roles in training and human resources for Star Cruises. She has extensive experience developing and conducting training programs, and working to ensure training quality and effectiveness. She also spearheaded outreach programs and represented Genting Star Tourism Academy in several professional organizations.
The document contains insights from several leaders in customer experience on how to empower and sustain a customer-focused culture, what customer experience (CX) excellence means, and how to operationalize an omni-channel experience. Key points include assigning clear customer-focused roles and metrics, focusing on customer success, embedding the customer perspective in decision making, training employees on all customer touchpoints, and ensuring consistency across channels to create value for customers.
This document provides guidance for the Navy's CPO 365 program for developing and training First Class Petty Officers to become Chief Petty Officers. It outlines two phases for CPO 365: Phase 1 focuses on year-round leadership development for all FCPOs, while Phase 2 provides final training and preparation for those selected to become CPOs, culminating in a Final Test and pinning ceremony. The guidance emphasizes consistent leadership training throughout the year rather than an abrupt change once selections are made. It also stresses safety, family involvement, and preparing FCPOs to become the respected senior enlisted leaders of tomorrow.
The document provides guidance on conducting effective Career Development Boards (CDBs) as part of the Brilliant on the Basics framework. It emphasizes that CDBs should be done within 30 days of a Sailor reporting aboard, and again at 6 and 12 months, and should include the command senior enlisted leader, career counselors, department leaders, and the Sailor. An effective CDB takes 20-30 minutes and covers watch qualifications, education, advancement, finances, family readiness, health of the rating, and defining the Sailor's personal and professional goals. Command leadership should ensure CDBs are properly tracked and conducted regularly.
The document provides guidance on conducting effective Career Development Boards (CDBs) as part of the Brilliant on the Basics program. It emphasizes that CDBs should be done within 30 days of a Sailor reporting, and again at 6 and 12 months, and should include the command senior enlisted leader, career counselors, department leaders, and the Sailor. An effective CDB takes 20-30 minutes and covers watch qualifications, education, advancement, finances, family readiness, health of the rating, and the Sailor's personal and professional goals. Commanding officers are instructed to ensure CDBs and quarterly career development team meetings are conducted to develop Sailors.
2012 Navy Region NW FCPO Symposium (BRILLIANT ON THE BASICS 3)A.J. Stone
The document provides guidance on conducting effective Career Development Boards (CDBs) as part of the Brilliant on the Basics program. It emphasizes that CDBs should be done within 30 days of a Sailor reporting, and again at 6 and 12 months, and should include the command senior enlisted leader, career counselors, department leaders, and the Sailor. An effective CDB takes 20-30 minutes and covers watch qualifications, education, advancement, finances, family readiness, health of the rating, and the Sailor's personal and professional goals. Commanding officers are instructed to ensure CDBs and quarterly career development team meetings are conducted to develop Sailors.
This document provides updates from the leadership of the SurgeMain program. It summarizes that SurgeMain is on track to exceed its man-day goal for the fiscal year, with projections to achieve over 15,300 man-days of support to shipyards. It recognizes Sailors who recently advanced and encourages continued self-improvement. The leadership emphasizes that supporting shipyards remains the top priority and thanks Sailors for their contributions to the Navy's mission.
- Syed Naveed Kazmi has over 15 years of experience in catering and hospitality operations management, including positions in Pakistan, Yemen, Kuwait, UAE, and Iraq.
- He is currently the Director of Operations for ALMCO Limited in Iraq, overseeing catering, accommodations, and support services across multiple sites serving military, NATO, and oil industry customers.
- Prior experience includes roles as Food and Beverage Manager at hotels and clubs in Dubai, Kuwait, and Pakistan, as well as mobilizing and opening new catering facilities throughout Iraq.
The document provides updates on new contracts that WGC has been awarded to provide housekeeping services. It summarizes several new hotel properties:
- ETAP Bradford, where WGC achieved a seamless launch with a new housekeeping team headed by Margaret Dent.
- Ramada Salford Quays, a new four-star hotel with an emphasis on efficient yet stylish housekeeping.
- Eleven Mercure hotels that were recently acquired by Accor that WGC will provide full housekeeping services for.
- Week2Week Apartments in Newcastle, providing housekeeping for their portfolio of 50 serviced apartments.
The document summarizes Fiji Electricity Authority's (FEA) journey with Quality Circles over several years from 2012-2016. It began with 12 observers attending a convention in 2012 and grew to include 44 Quality Circle teams by 2015 with over 400 employee participants. Key achievements included FEA teams winning awards at national and international conventions. The Quality Circles program helped boost employee morale, teamwork, and continuous improvement efforts. It established FEA as a model organization for Quality Circles in Fiji and inspired other organizations like Future Farms Ltd to implement similar programs.
The document summarizes Fiji Electricity Authority's (FEA) journey with Quality Circles over several years from 2012-2016. It began with 12 observers attending a convention in 2012 and grew to include 44 Quality Circle teams by 2015 with over 400 employee participants. Key achievements included FEA teams winning awards at national and international conventions. The Quality Circles program helped boost employee morale, teamwork, and continuous improvement efforts. It established FEA as a model organization for Quality Circles in Fiji and inspired other organizations like Future Farms Ltd to implement similar programs.
Welcome to Satellite Creative. This presentation is aimed at giving you a small glimpse into our world. Who we are. What we do and who we do it for. Residing happily in the pretty market town of Tring servicing local and national clients, Satellite are 18 years young and full of excitement for all things creative. Whether its to run a strategic campaign, provide studio support, build a new shiny website or improve your online traffic, we can help. Make us part of your team.
Similar to mch1015_MarineLodgingPatelInterview (20)
1. level, but they lacked a cohesive image
and consistency across the enterprise
that guests demand. By shedding the
“mom & pop” names our TLFs have
used for decades, Inns of the Corps has
taken an important evolutionary step in
our branding process. By mid-2016, the
“Inns of the Corps” name will appear on
all signage, in all spoken words, and in
print and online media. Our vision is to
epitomize the commitment and service
of Marines. The Inns of the Corps Brand
Promise — “Clean, Crisp and Comfort-
able” — is inspired by a Marine in his
or her “dress blues.”
MCH: Last year you mentioned that
the Quality Assurance Program had be-
gun and that Shelley Tarmey had joined
the team as the Operational Support
Specialist. Can you please provide an up-
date on the site visits and any feedback?
Patel: The Food & Hospitality Qual-
ity Assurance program was designed to
serve as a tool for MCCS leadership to
use to constantly improve their clubs,
restaurants and TLFs, as well as recog-
nize positive performers. The program
reinforces Inns of the Corps brand stan-
dards, and also best-in-class operational
procedures.
Ms. Tarmey has proven to be a won-
derful addition to our team, and hit the
ground running. Having previously been
a part of our Inns of the Corps BrandAm-
bassador training team, she was equipped
with a deep understanding of our mission
and vision for our brand. Shelley also
played an integral part in defining and
creating the Quality Assurance Program.
The first round of QA site visits was
intended to assimilate and train the TLF
managers on the requirements of the
program. Subsequent visits were unan-
nounced. Despite the uncertain dynamic
added by unannounced inspections, all
MCH: What were the highlights of
Marine Corps lodging during fiscal 2014
and so far in fiscal 2015? Please explain.
Patel: The major highlight of 2014
was the successful completion of our
Inns of the Corps (IOTC) Brand Ambas-
sador training. The training concentrated
on “best in class” operating procedures,
and was intended to reinforce brand-
operating standards and to introduce
our staff to our brand service recovery
program called “I Can Do That.” As a
supplementary training sustainment tool,
we also launched a training video for
new associates, and as refresher training
for existing associates, on Inns of the
Corps brand service standards and on
“wowing” guests.
In 2015, we have contracted with
Stellar Construction to update the Inns
of the Corps interior design package.
The new interior design package, “Proto-
type II,” emphasizes our brand promise
of “Clean, Crisp Comfort.” The IOTC
brand promise is at the core of the design
selections.
MCH: Are there any other new facili-
ties that have opened up recently or any
planned to open or begin work on? If
so, please list/describe. What additional
plans do you have for renovations for
the rest of this year and in 2016?
Patel: In 2014 we successfully com-
pleted the 90-room renovation project at
MCB Camp Lejeune, N.C. The project
also included the completion of the new
guest lobby and public areas, a beautiful
courtyard with signature water feature
and a dog walk park.
Other projects completed in 2014 in-
clude a public area renovation at MCAS
Beaufort, S.C., a 136-guest room renova-
tion at MCB Camp Butler, Camp Foster,
Okinawa, Japan, a 47-guest room reno-
vation at MCB Quantico, Va. (featuring
the new interior design package), and an
88-guest room renovation at Inns of the
Corps Pendleton Ward Lodge, at Camp
Pendleton, Calif.
The MCCS Lodging Program is heav-
ily utilized and generates significant MWR
dividends for our bases and stations. In
support of maintaining and growing this
program the development pipeline is quite
full! Future temporary lodging facility
(TLF) projects include a new 79-room
TLF aboard MCAGCC Twentynine
Palms, Calif., a new 78-room TLF aboard
MCAS Iwakuni, Japan, a new 35-guest
room TLF at MCB Camp Butler, Camp
Hansen, Okinawa, Japan, a 52-guest room
renovation and public area renovation at
Inns of the Corps Miramar, Calif., guest-
room renovations to 97 rooms at MCB
Quantico, Va., and renovations to all 48
guest rooms and expansion of the public
areas at MCAS Yuma, Ariz. Also, MCB
Hawaii is investing in renovations for its
Recreational Lodging program.
MCH: Please talk about the impor-
tance of branding, and is the goal to have
more Inns like Camp Lejeune, which
is a good example of a fully branded
TLF? What progress are you making
in this area of bringing all Inns up to
this standard?
Patel: Branding and a consistently
excellent guest experience are at the heart
of our promise to our guests. Through
successfully branding the USMC TLFs,
Marines and guests know they can expect
a highly polished service environment
and consistent features and amenities
at all Inns of the Corps properties. In
short, branding helps cement trust with
our guests.
A specific example of branding is
in our naming convention. Individu-
ally, our TLFs have performed at a high
Siddhi Patel, Marine Corps Lodging Program Specialist, Food, Hospitality,
Commercial Recreation & Entertainment, NAF Business & Support Services
Division, spoke with Military Club & Hospitality about the current state of op-
erations, and the direction moving forward.
Marine Corps Lodging
Continues Forward Momentum
Patel
MILITARY CLUB & HOSPITALITY | OCTOBER 2015
ALL-SERVICES LODGING REPORT
2. This is the highest number of winning
activities the Lodging Program has ever
had in the history of the award program.
It goes without saying (I’ll say it any-
way!) that we are extremely proud of all
of our wonderful TLF and Recreational
Lodging programs that take such fantastic
care of our Marines, Sailors and their
families every day.
The Del Mar Beach Resort, aboard
MCB Camp Pendleton, was recognized
as the “Lodging Activity of the Year”
for 2014.
MCH: Is there anything else you
would like to add?
Patel: The MCCS Lodging program
had a wonderful year in 2014, achiev-
ing dividends, occupancies and guest
satisfaction scores significantly higher
than the hotel industry average. Beyond
financial results, our staff is heavily in-
vested in our mission of taking care of
Marines and their families.
—MCH
TLFs actually raised their scores from the
initial visit. This shows that the brand
operating standards, QA requirements
and our Guest Satisfaction Surveys are
successfully aligning. The program has
overall been very well received by MCCS
leadership in the field.
MCH: Are there any new or cur-
rent programs or initiatives started or
expanded on in fiscal 2014 or fiscal 2015
that you would like to discuss?
Patel: Other initiatives we are cur-
rently working on include a planned
replacement of our property manage-
ment system, as well as integration of
that new system into the Defense Travel
System (DTS) network. We also have
several initiatives aimed at furthering
the evolution of the Inns of the Corps
brand. As previously mentioned, we are
also focusing on installing new monu-
ment signs at all TLF locations. We are
working to complete conversion from
localized names to their new branded
identities, and are redefining uniform
standards and continuing to refine our
branded breakfast program.
MCH: Can you please provide an
update on the lodging awards program?
Patel: In July, we released the names
of the activities that qualified for the 2014
Food & Hospitality Excellence Award.
Inns of the Corps featured 11 winners!
The following were recognized:
• Inns of the Corps Beaufort, MCAS
Beaufort, S.C.
• Inns of the Corps Butler - Westpac,
Okinawa, Japan
• Inns of the Corps Butler - Courtney
• Inns of the Corps Hawaii
• Inns of the Corps Iwakuni, MCAS
Iwakuni, Japan
• Inns of the Corps Lejeune, MCB Camp
Lejeune, N.C.
• Inns of the Corps Miramar, MCAS
Miramar, Calif.
• Inns of the Corps Pendleton Pacific
Views, MCB Camp Pendleton, Calif.
• Inns of the Corps Quantico, MCB
Quantico, Va.
• Inns of the Corps Twentynine Palms,
MCAGCC Twentynine Palms, Calif.
• Inns of the Corps Yuma, MCAS Yuma,
Ariz.
OCTOBER 2015 | MILITARY CLUB & HOSPITALITY