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MCA Connect’s Consulting Tips:
Email Prioritization
Sort The Wheat From The Chaff:
• On average the company receives 5K to 6K emails a day from external
sources.
• 50% of them are marked as SPAM and never even reach our Inbox.
• The rest then have to be sorted mentally by each recipient.
• Potentially, there are even more emails that are generated through internal
communications and other channels.
Fast and Furious:
• It takes less than a second to send a message/IM/Post/Comment
• It takes forever to try and remove that content from messaging systems.
• No, the “Recall This Message” is not guaranteed.
• At best, be your own editor. At worst, ask someone else to provide input.
• Take a few minutes to stop and review your message before you hit send, especially when
emotions are involved.
• Example: Make sure that picture of you at the Sandals Resort in Jamaica was meant to be seen by the entire
Office.
Use caution before sending an email.
Focus on emails that provide “value add” to the
customer, address the rest later.

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MCA Connect's Consulting Tips Series: Email Prioritization

  • 1. MCA Connect’s Consulting Tips: Email Prioritization Sort The Wheat From The Chaff: • On average the company receives 5K to 6K emails a day from external sources. • 50% of them are marked as SPAM and never even reach our Inbox. • The rest then have to be sorted mentally by each recipient. • Potentially, there are even more emails that are generated through internal communications and other channels. Fast and Furious: • It takes less than a second to send a message/IM/Post/Comment • It takes forever to try and remove that content from messaging systems. • No, the “Recall This Message” is not guaranteed. • At best, be your own editor. At worst, ask someone else to provide input. • Take a few minutes to stop and review your message before you hit send, especially when emotions are involved. • Example: Make sure that picture of you at the Sandals Resort in Jamaica was meant to be seen by the entire Office. Use caution before sending an email. Focus on emails that provide “value add” to the customer, address the rest later.

Editor's Notes

  1. It’s week six of the MCA Connect consulting tips series and today is about communications. How do you keep up with the amount of notifications you get every day as a consultant? Next week will be about email etiquette. #MCAConnectConsultingTipsSeries