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MCA Connect’s Consulting Tips:
Conference Call Etiquette
In general…
• Please be on time, especially for customer calls.
• It’s OK to be the 1st one on the phone.
• Welcome the customer and set the tone up front.
• Don’t multi-task – actively listen and be an active
participant.
Calls outside of the office/workplace:
• Kids and pets are cute, but not when doing business!
• Try to find a quiet place or room with a door to close.

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MCA Connect's Consulting Tips Series: Conference Call Etiquette

  • 1. MCA Connect’s Consulting Tips: Conference Call Etiquette In general… • Please be on time, especially for customer calls. • It’s OK to be the 1st one on the phone. • Welcome the customer and set the tone up front. • Don’t multi-task – actively listen and be an active participant. Calls outside of the office/workplace: • Kids and pets are cute, but not when doing business! • Try to find a quiet place or room with a door to close.

Editor's Notes

  1. Welcome to week eight of MCA Connect’s consulting tips series & today is about conference call etiquette. Even when working remotely, these are important points to consider. Coming up next week is mobile device considerations. #MCAConnectConsultingTipsSeries