Overview
Process Outsourcing
Supporting cross functional business needs




                2010
Agenda



         CIntroduction
              ― Overview
              ― Mission, Vision and Values
          Broad Po...
An Overview



 An innovative process consulting and outsourcing firm, founded with an aim to integrate all
 cross functio...
Mission, Vision and Values




                                   Mission
     “To constantly innovate, identify and integ...
Agenda



          Introduction
              ― Overview
              ― Mission, Vision and Values
          Business ...
Cross Functional Solutions and Services


                                                       Connect2Consult

        ...
Our Engagement Model - OTS and Value Proposition


                                                                       ...
Process Management


                                                                                                     ...
Our Research Methodology


                         • Determine search strategy                                 • Identify...
Primary Research Methodology


                        • Design Interview Questionnaire
                               •  ...
Agenda



          Introduction
              ― Overview
              ― Mission, Vision and Values
          Broad Por...
Our offshore support services across functions


     Processes                        C2C Offerings                      ...
Pre-engagement Intelligence – Company Intelligence


 Client       Develop an in-depth understanding of the company to sup...
Prospect Database building


 Client       To build contact database to help client run a campaign for their products and ...
US Retail Store – India Entry


      Client      • A US based consulting firm was helping its client in the apparel and h...
Mega Trends in Process Foods Market


      Client       • Study and identify the mega trends and sub trends of each mega ...
Evaluation of Potential Joint Venture Partners


                     Our client is a supplier of Greenhouses and associat...
Our Team – Relevant Profiles

Profile 1                                                         Profile 2
Areas of Experti...
111E/9, Vasant Kunj
       New Delhi-110070
       T: 91 98109161390
E: aashita@connect2consult.com
Upcoming SlideShare
Loading in …5
×

Connect2 Consult Overview Process Outsourcing Solutions General 2010 [Compatibility Mode] (2)

436 views

Published on

  • Be the first to comment

  • Be the first to like this

Connect2 Consult Overview Process Outsourcing Solutions General 2010 [Compatibility Mode] (2)

  1. 1. Overview Process Outsourcing Supporting cross functional business needs 2010
  2. 2. Agenda CIntroduction ― Overview ― Mission, Vision and Values  Broad Portfolio of Offerings ― Cross Functional Support ― Engagement Model and Value Proposition ― Process Management ― Primary Research Methodology  Offshore support ― C2C’s support to processes ― C2C Market Entry Support Services ― Relevant Case Studies ― Our Team © 2009 Connect2Consult. All rights reserved. For recipients internal use only 2
  3. 3. An Overview An innovative process consulting and outsourcing firm, founded with an aim to integrate all cross functional business needs of businesses with the right solution. Help companies in optimizing their resources, improving their productivity and increasing their bottom line results Ability to rapidly develop capabilities around industry or functional areas, or client-specific processes Team has extensive experience in consulting, marketing and technology processes thereby understand business needs better Comprehensive ecosystem of partnership in the consulting, research, application, software and hardware domain to help clients run their business smoothly today and future Single access point for all business needs and Flexible engagement approach to satisfy client- specific requirements cost effectively Boutique service framework with focus on providing high quality, personalized and highly customized services to small and medium enterprises © 2009 Connect2Consult. All rights reserved. For recipients internal use only 3
  4. 4. Mission, Vision and Values Mission “To constantly innovate, identify and integrate business needs with right solutions and help organisations focus their energies on their core business thereby increasing efficiency, productivity and profitability” Vision “Emerge as a single access point for all consulting and technology needs required at different stages of the business across different functions “ Values Sincerity and Transparency… our business, capabilities and intentions Openness ….. to progress, innovate and change for betterment Passion…. for personal development, capability enhancement and customer service Care… of our customers vision, goals and our reputation Ease…. to customers to communicate effectively Right Commitment … to promises, timely delivery and customer satisfaction BUSINESS SOLUTION © 2009 Connect2Consult. All rights reserved. For recipients internal use only 4
  5. 5. Agenda  Introduction ― Overview ― Mission, Vision and Values  Business Solutions Offerings  Broad Portfolio of and Services ― Cross Functional Support ― Engagement Model and Value Proposition ― Process Management ― Primary Research Methodology  Offshore support ― C2C’s support to processes ― C2C Market Entry Support Services ― Relevant Case Studies ― Our Team © 2009 Connect2Consult. All rights reserved. For recipients internal use only 5
  6. 6. Cross Functional Solutions and Services Connect2Consult Solutions Services  Enterprise  Consulting — ERP — Sales and CRM — Human Resource — BPM — Supply Chain — India Entry  Customer — CRM  Outsource — Customer Loyalty — Designing — Website  Human Resource — Logo — E-Brochure and Newsletter — HRMS — Multimedia Presentations  Supply Chain — Animation and Virtual Reality — Inventory — Marketing and Sales — Data Entry — Warehouse Management — Contact Database Generation — Pre-engagement Intelligence — Strategic Support — Media Monitoring — Application Development and Maintenance Travel, Logistics Financial Services Industrial Technology Retail & Hospitality Research and Automobile Pharma/Healthcare Consumer Durable Consulting © 2009 Connect2Consult. All rights reserved. For recipients internal use only 6
  7. 7. Our Engagement Model - OTS and Value Proposition Access Offshore Routine/Non Core Talent to support Processes processes Business Free up your Need/Challenges to Strategy resources to focus support goals on strategic goals Sales and Qualified Marketing Resource work as Supply extended Chain team under C2C management Increase in HR Increase efficiency Employment and productivity opportunities Increase in market Result in competitive share and bottom advantage in the line market With Offshore Talent model we aim to provide qualified professionals to support cross functional business processes, making sure that our clients invest invaluable time in driving their business results © 2009 Connect2Consult. All rights reserved. For recipients internal use only 7
  8. 8. Process Management End Product Delivery 6 Research request submission 1 Clarification/Discussion 5 2 Confirmation 7 Feedback Form C2C’s Client C2C’s analyst Project Manager 3 Deadline and Scope Confirmation Job Assignment 4 1 Research request submission 2 Confirmation 3 Deadline and Scope 4 Job assignment Confirmation Client enters request per agreed Email confirmation of receipt Assigns jobs to most template and emails to C2C Manager confirms and qualified available person discusses scope / deadlines 5 Clarification/Discussion 6 End Product Delivery 7 Feedback Form Analyst takes clarifications, if required Analyst returns email with end Feedback forms sent to clients for and confirms availability/non- product process/quality improvement availability of requested information © 2009 Connect2Consult. All rights reserved. For recipients internal use only 8
  9. 9. Our Research Methodology • Determine search strategy • Identify potential information gaps Collect Data • Conduct desk research using premium and develop solutions data sources Ongoing QC by Project Manager (~20% of total effort) • Conduct primary research via fact- finding interviews Updates and Feedback discussions with client Analyze and synthesize • Analysis using analytical techniques • Propose appropriate • Validate findings facts recommendations • Glean key findings and highlight conclusions Report preparation and • Create language and data flow • Extraction of “key messages” Quality Assurance • Add observations and key findings • Sanity check for any discrepancies • Collation of insights gathered to form a • Qualified editors ensure storyline professional writing style • Share interim findings as agreed at Communicate results project inception • Seek clarifications as appropriate • Deliver the final results Conduct • Address outstanding issues and • Provide individual feedback follow-up questions • Seek Feedback to evaluate overall work • Determine next steps © 2009 Connect2Consult. All rights reserved. For recipients internal use only 9
  10. 10. Primary Research Methodology • Design Interview Questionnaire • Develop an Interview Questionnaire/Discussion Guide or Web Survey • Consult with client and share proposed draft for approval • Define a Strategy Test the interview guide/questionnaire/approach • Agree upon the “phone contact approach” Start-Up Efforts • Non- monetary incentives to the interviewees to be agreed in advance with client (i.e. sharing key findings of the study in exchange for information) • Develop Contact Directory • Develop a contact list of potential interviewees — Organizations / Supply Chain / Industry experts/ End Users • Contact list to be updated on a regular basis to monitor project progress and also shared with client if required • Establish engagement with potential interviewees through Scheduling Interviews • E-mails / telephone • Managing interviews (fixing appointments, follow ups) • Determine success factors • Commence telephonic interviews; refine questionnaires as appropriate Conducting Interviews • Form an initial hypotheses and corroborate through successive interviews • Maintain detailed transcripts of all telephonic interviews conducted Summarize Findings • Synthesis and documentation of information in charts and memos • Cross tabulations and analysis © 2009 Connect2Consult. All rights reserved. For recipients internal use only 10
  11. 11. Agenda  Introduction ― Overview ― Mission, Vision and Values  Broad Portfolio of Offerings ― Cross Functional Support ― Engagement Model and Value Proposition ― Process Management ― Primary Research Methodology Support  Offshore support to Food and Beverage ― C2C’s support to processes ― C2C Market Entry Support Services ― Relevant Case Studies ― Our Team © 2009 Connect2Consult. All rights reserved. For recipients internal use only 11
  12. 12. Our offshore support services across functions Processes C2C Offerings Value Proposition • New Market Entry (India) • Management can spend more time on value Strategy Support • New Segment Intelligence creation strategies and aggressive tactics to • Key Account Management (New big cut off competition and make strategic accounts) decisions instead of spending valuable time on • New Alliances/Partners collecting data/information • We can support sales and marketing team with all necessary information that they would • B2B Prospect Database building in need to prepare for their new business pitches target market and vertical or for engaging with current clients. Sales and Marketing • Company intelligence • Extra bandwidth will help expand coverage • Industry profiling and enter new verticals which they have not • Competitor analysis touched upon • Dedicated team can do an in-depth tracking of competitors, study prospects, customers to • Vendor identification and evaluation respond proactively to the actions of their Sourcing and Supply • Researching the supplier's competitors and industry. Chain qualifications • Fix meetings and negotiation support • Qualified professional to support processes at an offshore location is cost advantageous. • Logistics support Significant cost reduction and improved efficiency • Website Designing • With our presence in India, we can support Application • Custom software development end-to-end processes to enter Indian market Development from ideation to having a successfully running business operation on the ground © 2009 Connect2Consult. All rights reserved. For recipients internal use only 12
  13. 13. Pre-engagement Intelligence – Company Intelligence Client Develop an in-depth understanding of the company to support potential new client engagement. This study Need was done for a US based consulting firm Research Extensive secondary research through databases, company websites and internet searches to develop Approach insights into the company’s past performance and future, analysis of products and segments, geographical spread, competitors and financials Event analysis to Exhaustively analyzed Helped the client to Developed in-depth identify major the company vis-à-vis evaluate the company understanding of the milestones achieved by market, competition, and helped them in company the company financial performance their pitching strategy © 2009 Connect2Consult. All rights reserved. For recipients internal use only 13
  14. 14. Prospect Database building Client To build contact database to help client run a campaign for their products and generate leads. This study Need was done for Middle East based IT firm Research Secondary research, company websites and internet searches to generate a list of C level contacts in pre- Approach defined vertical. The list included information like Contact name, Designation, Phone no, Email and business description Identify companies in Search for relevant pre-defined vertical Identify C level contacts information like email, Generated prospects through secondary in the company phone no, company database list research description © 2009 Connect2Consult. All rights reserved. For recipients internal use only 14
  15. 15. US Retail Store – India Entry Client • A US based consulting firm was helping its client in the apparel and home furnishings export business, to Need build a new exclusive retail store presence in India Research Approach • Secondary research for market assessment, regulatory information, product analysis, competitive study Strategic assessment to Advisory support in Client got intelligent on Data collection for gain picture of the formulating strategy the overall industry and the Development of opportunities and the and developing the implications if enter India strategy challenges in the partnerships in India market 15 © 2009 Connect2Consult. All rights reserved. For recipients internal use only
  16. 16. Mega Trends in Process Foods Market Client • Study and identify the mega trends and sub trends of each mega trends in the processed food industry Need that influence the markets across US Research • Collected news items/ literature on food industry from associations and food consortiums Approach • Used secondary sources to collect information for each trend on parameters like demographics, consumption patterns, buying behavior, values, economy, lifestyle etc. Interpretations of Mega Identifying the food Financial and strategic trends helped the client Developed insights into attributes and the analysis of each global to shape new services future plans and trends trends that influence competitor and one key and products according in the market the consumption regional player to the customer needs spending and requirements 16 © 2009 Connect2Consult. All rights reserved. For recipients internal use only
  17. 17. Evaluation of Potential Joint Venture Partners Our client is a supplier of Greenhouses and associated garden products based out of Europe. It was considering a potential joint Client venture with a company involved in aluminium extrusion, fabrication, greenhouses manufacturing and other aluminum Need applications Our client wanted to source its raw materials from a low cost country like India. They wanted us to support them in understanding Research the overall Aluminium extrusion industry within India including various players that can be considered for a joint venture. In the Approach second phase our client also wanted us to do supplier benchmarking and provide negotiation support to close the deal with appropriate supplier Helped our client to zero down on one vendor In-depth analysis of the Player evaluation and short Supported our client during aluminium extrusion industry listing based on nature of their initial conversations and within India. Generated business, size of firm, product negotiations with the comprehensive list of 82 players portfolio, export experience, prospective suppliers quality standards, technology 19players were short listed 17 © 2009 Connect2Consult. All rights reserved. For recipients internal use only
  18. 18. Our Team – Relevant Profiles Profile 1 Profile 2 Areas of Expertise Areas of Expertise More than 8 years of experience in Marketing , Over 6 years of hands-on experience of consulting, Quality & Process, Business Planning , Logistics business and market research projects like company & and Supply Chain industry analysis, licensing, location analysis, investment opportunity assessment, competitive intelligence, and Education vendor evaluation processes MBA from Wigan and Leigh College UK, Six Sigma Green Belt from Motorola University Industry focus: Pharma, Healthcare, Biotech, Nutraceutical, Food, Education and Retail Education Pursuing M.S. in Management consulting, a collaborative program run by CDC, India and BITS, Pilani and hold M. Pharmacy from BITS, Pilani Profile 3 Profile 4 Areas of Expertise Areas of Expertise More than 6 years of experience in handling More than 5 years of experience in sales, marketing and functional domains like Strategic Marketing, research across sectors including Retail, Financial services, Sales, Research and Process Consulting across IT and research KPO’s different verticals IT, Investment Advisory, KPO Education Education MBA from Amity Business school, certified financial advisor MBA from Banasthali University, Rajasthan from AMFI(association of mutual funds in India) and IRDA(insurance regulatory development association) © 2009 Connect2Consult. All rights reserved. For recipients internal use only 18
  19. 19. 111E/9, Vasant Kunj New Delhi-110070 T: 91 98109161390 E: aashita@connect2consult.com

×