MBX Systems provides turnkey hardware solutions and services for software companies, including engineering customized hardware appliances, comprehensive branding and packaging, global inventory management, and lifetime technical support. They offer a full suite of services from design and manufacturing to logistics and after-sales support. MBX works with tier one hardware manufacturers and claims industry-leading quality and customer satisfaction ratings.

1. OEM Hardware Solutions
Maximum Customization, Scalability & Reliability.
A few of the reasons why some of the largest and most demanding software developers and
service providers worldwide choose MBX Systems for their turnkey hardware program
The MBX Advantage
> 100% dedicated to OEM hardware programs
> 99.4% defect-free systems – the highest quality rating in the industry
> 98.7% tech support satisfaction
> Specialists in configuring and building hardware solutions for security, storage, video/broadcast
and cloud-ready applications
> Partners with Tier One hardware manufacturers: HP OEM-Integrator, Intel Platinum Technology
Provider, Seagate Elite, Nvidia Preferred Provider, Adaptec OEM-Integrator,
Micron Valued Partner (MVP), and LSI Partner
> Experts in plug-and-play systems engineered to optimize hardware and software performance
> Global support coverage in more than 170 countries and RMA repairs in the US and EU
> Warranty coverage up to five years on all MBX-assembled systems
> Unlimited custom branding to enhance the end user’s out-of-the-box experience
> High-touch account team dedicated to individual customer accounts
99.4%defect free
QUALITY
98.7%tech support
SATISFACTION
The HP/MBX OEM Partnership Advantage
> Combining best of breed products and services: HP hardware and global support infrastructure blended with MBX cradle to grave
program services
> Ability to engineer and integrate HP servers with specialized components to enhance the software’s performance, for example,
network acceleration and video add-in cards
> Custom branding for faceplates, rear-ports, packaging and inclusions, available exclusively through the HP OEM partners
> Proactive hardware lifecycle management with EOL planning at least 90 days in advance, and the ability for MBX supply chain to
procure additional inventory for platform longevity
> Global cross border support to transfer warranties internationally, not available outside the OEM partner network
> Hardware program managed by a dedicated MBX team including an account manager, platform engineer, and account coordinator
> Customers with strong forecasting capabilities can take advantage of exclusive inventory programs, whereby MBX maintains
ownership of the hardware either on a subscription basis or as managed inventory and not billed until systems ship

2. Engineering Excellence
> Engineering facilities located in Chicago and San Jose
> Tier One partnerships provides access to pre-release hardware components for proactive platform enhancements
> Component and platform testing data used for component evaluation and selection, with BOMs locked down for predictable
performance and reliability
> Advanced imaging infrastructure supports software applications with different distributions, requirements, and end user-
specific configuration such as serial numbers and license keys
> EOL planning and migration strategy prevents unexpected component changes and software incompatibility
> Product certification services available to meet specialty, regulatory or specific country certification requirements for more than
170 countries
> Hosting infrastructure to help manage special imaging and custom testing equipment and requirements
> Global Compliance Engineers to manage all global regulatory, safety and country-specific certifications
> Customer remote access to updated system configurations over a secure MBX network for software/hardware performance
testing and periodic image updates
Increased Performance
3x improvement in the
storage subsystem of a
network traffic analysis
appliance, reducing
the number of
failure points
and system cost.
50
0
100
150
200
250
300
Lower Cost
50% improvement in memory performance of
an email security appliance by right sizing
the processor and correcting the memory
population, which reduced the footprint,
system cost and operating expense.
12% Lower
46% Lower
System Cost
Operating Expense
existing
existing
mbx
mbx
Maximum Reliability
mbx optimized existing
60% reduction in failure
rates of a content
management appliance
by reconfiguring with a
new single RAID
controller for efficiency
and a solid state drive
to remove latency
issues for optimal
performance.
Sample performance results from optimizing customers’ platforms:
Flexible Manufacturing
> Products assembled in the US and the Netherlands
> Proprietary manufacturing software with fail-safe mechanisms – 99.4% defect-free workmanship
> Technology-driven processes manage visual build documents, custom events, final assembly options, image management and
other customer requirements
> Super Cell production technology with integrated KVM over IP configures and tests up to 620 systems at once
> PC-Doctor Network Factory for production testing and managing customers’ system information
> One-to-many base platform options unify multiple applications, ready to expedite through software integration and final assembly
configure & test
620SYSTEMS
at once

3. Professional Custom Branding
> In-house branding specialists to design unique faceplates, chassis, custom labels, shipping cartons and more
> In-house CAD expertise and 3D printing to design and test custom-machined parts, unique venting, port covers and more
> Custom fabrication, powder coating, full-color graphics, injection molding, packaging design, system guides and other inclusions
> Services include sourcing, stocking and installation
> Marketing support services for professional photography, print and promotional materials
Global Inventory Management & Logistics
> Global services coverage for forward stocking, software integration, and remanufacturing
> Inventory stocking for complete and/or semi-configured systems, demo units, and replacement systems/components with
expedited cross-shipping
> End-to-end supply chain capabilities for “solution in a box” packaging – hardware system plus all the materials needed for
operation: monitors, keyboard, cables, product data sheets, promotional items, and other unique inclusions
> Extended shipping until midnight at month’s end from US warehouse to assist in maximizing monthly revenue
> Electronic data exchange with automated notification providing details at each stage of order fulfillment
Robust Customer Portal
> 24/7 real time information adaptable for hardware program and reporting requirements
> Historical and current data for inventory levels, orders, bills of material, support occurrences, RMA tracking and more
> List of all manufactured systems with hardware detail and shipped location
> Detailed system information such as asset tags, MAC addresses, serial numbers, license keys and shipment data
> Ability to submit new software images, customize packing slips and shipping labels, and more

4. Comprehensive Support Services
> Lifetime telephone technical support direct to support specialists at no additional charge
> Warranty coverage up to five years on all MBX-assembled systems
> Customizable extended warranty options
> Global on-site technical support with multiple service level options
> Premium 24/7 supplemental support with customization options and a single number to call for worldwide coverage
> RMA programs including depot repair, advanced replacement cross-shipping, and same-day replacement
24/7
TECH SUPPORT
MBX Systems
MBX Systems designs and manufactures
application-optimized hardware appliances and
cloud-ready solutions for some of the largest
and most demanding ISVs and service providers
worldwide. Scalable manufacturing plus value-
added services result in a turnkey hardware
program including: engineering services and
software integration; fully customized branding;
global inventory management and logistics;
comprehensive warranty and support; and more.
Corporate Headquarters
1200 Technology Way
Libertyville, IL 60048, USA
800.560.1195 | +1 847.487.2700