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Scaling agile effectively in business 
systems 
Matt Cheung
Outcomes 
RegionalCo 
Global releases 
every 3 months 
Back to 
Square one 
GlobalCo 
Global releases 
every 7 weeks 
Business objectives 
& benefits achieved
RegionalCo locations 
Company: 
$1.4bn turnover 
3,500 staff 
Project: 
1,200 business users 
15 countries
GlobalCo locations 
Company: 
$14bn turnover 
53,000 staff 
Project: 
4,000 business users 
42 countries
RegionalCo – History and architecture 
• Country specific 
architecture developed 
through acquisition 
• Sunk cost of £12m 
• Yearly budget of £8m 
• 6 standard systems 
• 10 slightly different 
instances of a invoicing 
system
GlobalCo – History and architecture 
• Architecture developed 
through acquisition 
• Sunk cost of £100m 
• Yearly budget of £40m 
• 11 standard systems 
• 42 slightly different 
instances of a 
mainframe system
So?
Team distribution and 
vendor responsibilities 
• 3 key locations/countries 
• Time difference +2 hours 
• c. 70 staff 
• Three vendors, 20+ contractors 
• Independent management 
• No accountability with vendors for 
individual phases/technologies
Team distribution and 
vendor responsibilities 
•7 key locations across 5 
countries 
•Time difference +/- 7hours 
•c. 250 staff 
•5 vendors, 20 contractors 
•Independent management 
•Each vendor accountable for 
a technology or a phase
Bus routes = Business areas 
Stops = Releases 
Commuters = Business users
Sunshine path
Example
Conclusions 
Three critical success factors 
• Roadmap & incremental deployment 
• Sunshine path and process map – story relationship 
• Governance structure and team accountabilities 
What could we have done better? 
• A really early small release
Questions?
Matt Cheung 
Director 
+44 (0) 7720 274 347 
matt.cheung@clarasys.com 
www.clarasys.com

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Scaling Agile effectively in business systems - Matt Cheung

  • 1. Scaling agile effectively in business systems Matt Cheung
  • 2. Outcomes RegionalCo Global releases every 3 months Back to Square one GlobalCo Global releases every 7 weeks Business objectives & benefits achieved
  • 3. RegionalCo locations Company: $1.4bn turnover 3,500 staff Project: 1,200 business users 15 countries
  • 4. GlobalCo locations Company: $14bn turnover 53,000 staff Project: 4,000 business users 42 countries
  • 5. RegionalCo – History and architecture • Country specific architecture developed through acquisition • Sunk cost of £12m • Yearly budget of £8m • 6 standard systems • 10 slightly different instances of a invoicing system
  • 6. GlobalCo – History and architecture • Architecture developed through acquisition • Sunk cost of £100m • Yearly budget of £40m • 11 standard systems • 42 slightly different instances of a mainframe system
  • 7. So?
  • 8.
  • 9. Team distribution and vendor responsibilities • 3 key locations/countries • Time difference +2 hours • c. 70 staff • Three vendors, 20+ contractors • Independent management • No accountability with vendors for individual phases/technologies
  • 10. Team distribution and vendor responsibilities •7 key locations across 5 countries •Time difference +/- 7hours •c. 250 staff •5 vendors, 20 contractors •Independent management •Each vendor accountable for a technology or a phase
  • 11.
  • 12. Bus routes = Business areas Stops = Releases Commuters = Business users
  • 13.
  • 16.
  • 17. Conclusions Three critical success factors • Roadmap & incremental deployment • Sunshine path and process map – story relationship • Governance structure and team accountabilities What could we have done better? • A really early small release
  • 19. Matt Cheung Director +44 (0) 7720 274 347 matt.cheung@clarasys.com www.clarasys.com