Recruiting the workforce of the future: Creating an authentic, innovative and sustainable candidate experience. In Partnership with Cappfinity.

2. Gavan O’Brien
Managing Director -
gradireland

3. Recruiting the
Workforce of the
Future
UCD Innovation Academy
Accenture
Cappfinity

4. Eleanor Kelly
Head of Strategy
UCD Innovation
Academy
Hannah Murray
Early Talent
Recruitment Manager
Accenture, Ireland
Nicky Garcea
Co-founder & Chief
Customer Officer
Cappfinity
Paul Clark
Chief Commercial
Officer
Cappfinity
The Panel //

5. Cappfinity //

6. C LIEN T PARTN ER SH IPS
Clients //

7. Assessments and simulations that
differentiate
The USP of the Cappfinity Skills Suite is our
authentic assessment experiences – which
provide:
- A realistic job preview
- Your brand and culture
- Virtual work experience
- Allow you to capture behavioural and
cognitive skills in one experience
- Create belonging throughout any
assessment process
Talent Acquisition and Mobility Assessment in Context //

8. www.cappfinity.com

9. Recruiting the
Workforce of the
Future
A view from higher education

10. OUR
MISSION
WE ARE A CATALYST
FOR CHANGE, IN
INDIVIDUALS,
ORGANISATIONS AND
SOCIETIES.

11. 11
11
CLIMATE CHANGE GREENING ECONOMIES AUTOMATION & AI
AGING POPULATION INEQUALITIES DISRUPTION
21st Century Education for 21st Century Challenges

14. T-Shaped Graduates

15. Sustainability Mindset
Innovation Mindset
Mindsets
Global Citizenship Skills
Innovation & Creativity Skills
Technology Skills
Transversal & Interpersonal Skills
Skills
Design Thinking
Technology
Behavioural Science
Tools

17. Virtual Reality for Future Skills

18. Our
Approach
to
Teaching
and
Learning

19. Collaboration
Reskilling Revolution
Advocacy
Innovation
Sustainability Diversity
How we can work together

21. EVOLVING
THROUGH
INNOVATION

22. ACCENTURE’S AUTHENTIC CANDIDATE EXPERIENCE
Copyright © 2019 Accenture All rights reserved.
 MOTIVATORS FOR CHANGE
 BUILDING A ‘BRILLIANCE’ FRAMEWORK
 CREATING “WOW” MOMENTS FOR CANDIDATES
 RESULTS & BENEFITS
 FUTURE – THE EVOLUTION CONTINUES

23. INNOVATION
& CHANGE

24. THE ORIGINAL MOTIVATORS
FOR CHANGE
INNOVATION & CHANGE
More
flexibility
More
differentiation
Nothing
was
broken

25. THE MOTIVATORS
FOR CHANGE IN A NEW LANDSCAPE
INNOVATION & CHANGE
More
flexibility
in scale
Sustaining the
“WOW”
Experience
Reaching our
candidate
market at
home

26. BUILDING A BRILLIANCE
FRAMEWORK
INNOVATION & CHANGE
BUSINESS LED CREATION
OF SUCCESS PROFILE FOR
FUTURE TALENT
• Senior Stakeholder Interviews
• Current Graduates
• Internal and External Focus Groups

27. LEADING IN THE NEW
CANDIDATE
EXPERIENCE
Discovery
Portal
AC: Assessor
Conversation
AC: Paired
Assessment
AC: VR / Now
Gamification

28. THE ACCENTURE
DISCOVERY PORTAL
LEADING IN THE NEW

29. INTUITIVE APPLICATION
PROCESS
LEADING IN THE NEW
INTUITIVE CANDIDATE EXPERIENCE
CREATING DATA INSIGHTS
Mobile Enabled
Data in Context
Eliminating Bias
Diversity Software
Meaningful Analytics
Pipeline Automation

30. THE ACCENTURE
DISCOVERY PORTAL
LEADING IN THE NEW
TWO WAY CANDIDATE EXPERIENCE
DEVELOPS DEEPER INSIGHT TO
IMPROVE FUTURE PERFORMANCE
Immersive
Compelling
Narrative
‘Job Preview’
Robust
Personalised
Feedback
Analytics

31. LEADING IN THE NEW
• Robust, valid and immersive assessment day accessed easily at home
• Engaging and memorable learning experience for candidates
• Expert bespoke design offering same level of candidate insight
as face-to-face
• A fair assessment process to support diversity & inclusion and
reduce business costs
VIRTUAL ASSESSMENT CENTRE
Bringing Talent Assessment and
Technology expertise together for the first time
to create a new online experience
ASSESSMENT
CENTRES
• Unique Assessment Centre Experience
• Focused, strengths based and unique ‘micro assessment’s
• Builds upon the narrative of the Discovery Portal insights
• Provides high-touch human insights
VIRTUAL REALITY
Incredible accurate data is captured in VR
on movement and position

32. VIRTUAL
INNOVATIVE
ACCESSIBLE
Copyright © 2019 Accenture All rights reserved.

33. Applications
Discovery Portal
Offers
Assessment Centres
4,680 applications
Consulting 34%, Analytics 20%, B&TI 16%, Software Engineering 21%
& Cyber Security 9%
715 Passed Discovery Portal, through to AC
210 offers made 194 offers accepted
320 Through Assessment Centre to final round
2,400 Through the Discovery Portal
LEADING IN THE NEW
CANDIDATE JOURNEY 2021

34. FEEDBACK
WHAT OUR
CANDIDATES
AND RECRUITERS
ARE TELLING US

35. Not only are we provided with the best
experience for our candidates and business, the
team at Cappfinity have supported module
training for new recruiters which empowers 360
understanding of what we are delivering
through these platforms.
“
”
SUPPORTING
RECRUITMENT LEADS
TO TEACH
RECRUITERS CORE
SKILLS IN HIRING
TALENT

36. The verification we get from candidates
succeeding through the discovery portal not only
reduces our screening time but supports us in
knowing we’ve made the right selection for
assessment centre and in turn we’re hiring the
best of our applications.
“
”
FREEING
RECRUITERS TO
DELIVER MORE
AUTOMATION FOR ROI

37. “Brilliant assessment process… I actually
enjoyed the assessment and really appreciate
the fact that it was structured as a learning
experience, meaning my time was well
invested regardless of the outcome…”
“By far the best testing system I've encountered in
any applications. Also the only one I felt had any
form of actual relevance - Many other firms have you
play a couple of games that really have no bearing
on how you can contribute to the team.”
“The assessment was a great learning experience into how a
company functions. I felt like I really knew the company, the
different videos and facts were very insightful. It made me
really passionate about hopefully joining the Accenture team
due to the fact that I'd never taken an assessment that was
so real, informative and well put together.”
HI-TECH FOR HI-TOUCH
CANDIDATE
EXPERIENCE

38. As a dyslexic individual I have always struggled to get my
foot in the door… I was unable to showcase these skills
under traditional testing conditions. This new testing
platform has allowed me to demonstrate both my analytical
and soft skills in a way applicable to the needs and
requirements of the job. I'd like to thank Accenture and the
recruitment team…
“
”
INCLUSION &
DIVERSITY

39. MULTIPLE BENEFITS
OF THE SOLUTION
A UNIQUE
PROPOSITION
Increased Flex
& Scale
Candidate
Experience
Assessment
Rigour
Diversity
Engagement Differentiation
Future Analytics
& Iteration

41. Striking the right balance
between candidate
experience and
recruitment outcomes
Paul Clark
Nicky Garcea

42. Market Forces and Organisational Challenges //
We continue to be in
unprecedented times of
challenge, opportunity and
volatility, which dominates
overall strategy and, in
particular, that around our
early talent
Market forces
Organisational
challenges
Widening skills gap
More new jobs requiring
new skills than labour
market can supply
Gen Z / Alpha have
different drivers than
many businesses Quiet quitting
Poor links between
recruitment and
development
Little understanding of
skills and potential of
workforce

43. Our Research //
100+ people interviewed across:
• Financial Services
• Professional Services
• Law
• Insurance
• Technology
• Retail
• Professional Associations
• Leaders in Gen Z research
• 200+ hours of interviewing and
content analysis
• Analysis of +1000 Strengths
Profiles completed by Gen z during
the pandemic
• Survey data from +1000 candidates
collected in partnership with You
Gov and the Wall Street Journal
7 countries:
• Australia
• Hong Kong
• Ireland
• Singapore
• South Africa
• UK
• US
Research conducted from May 2020 to December 2021

44. Cappfinity’s Framework for Early Career Recruitment & Development //
A – Be Authentic
C – Be Clear
E – Be Experimental
S – Be Skills Focused

45. Be Authentic //
Approximately
30-40 minute online
assessment experience
Not games and puzzles
that feel irrelevant
Clearly job-related
assessment and development
– provides cultural insight
and belonging
Gartner
Candidate Research
2019
Mary Scott Research
2021
Source: EY 2021 Gen Z report

46. “
80% of gen Z candidates
want to experience the
company culture before
applying for a job
- Cappfinity You Gov Survey
December 2021

47. Post-application screening –
4k candidates took
‘Capptivate’, a
strengths-based immersive
assessment
400 candidates
progressed to the
online job simulation
‘Simulate’
60 final stage candidates
were invited to a virtual
assessment day delivered on a
virtual assessment experience
platform ‘Showcase’
33 recommended
candidates
38,000 applicants
in
3 weeks
Authentic Assessment at UNDP //

48. Source: Cappfinity You Gov Survey
December 2021
Be Clear //

49. “
Employees who say their
company has not provided a policy on
flexibility are the most likely to say they will
“definitely” look for a job in the coming year –
even more than employees who say their
company doesn’t allow remote work.
In other words, employees are less likely to
leave if policies are clear, even if the rules
do not align with what they say they want.
- Future Forum

50. Actionable
career-based
feedback
Opportunity to
develop skills
and self-
awareness
insights
Opportunity to
practice every part
of the recruitment
process
Preparation = Clarity //

51. “
We can’t let this
crisis go to waste
“

52. Technology Internships: Hybrid with Virtual Reality //

53. Experiments Come in All Shapes and Sizes //

54. B E H A V I O U R T E C H N I C A L
C O G N I T I V E
Pre-existing behaviour
Cognitive capacity Acquired knowledge
and application
Numerical
Verbal
Logical
Coding C#
Salesforce
Excel
Analysis
Resilience
Learning Agility
Skills Categorisation //

55. Motivation
.
=
+
T H R O U G H I D E N T I F Y I N G :
Discovering Skills Potential //
Strength
Capability
T H E W I L L
T H E C A N

56. Essential Skills Across Early Career Talent //
Collaboration Resilience Learning Agility Growth Mindset
Initiative Drive
Critical Analysis Adaptability

57. .
Balance //
A – Be Authentic
C – Be Clear
E – Be Experimental
S – Be Skills and
Strengths Focused
Create two-way authentic opportunities
throughout your process
Stop candidates guessing, write unwritten
rules down
Pilot test and learn – high ‘new’ tech, high
touch still has a place
Use skills frameworks that allow strengths to
be identified to broaden your talent pool

58. www.cappfinity.com