This document discusses how trustee leadership can leverage service providers for positive impact through respectful and authentic engagement. It emphasizes connecting with providers by asking provocative questions about complex client issues rather than just selling services. Coaching leadership to define needs and structure collaborative teams is key. Engaging expertise early can inspire visioning beyond traditional solutions. Financial engineering can create liquidity from aggregated sources like public partnerships or performance contracting. Thinking bigger is inspired by higher education examples of campus development through retail partnerships, public art, and mobile apps.

1. “The Art of the Possible” Leveraging service providers…for the greater good

2. How does trustee level leadership…impact …finding and leveraging…diverse service provider talent… …in a respectful and authentic manner

3. Don’t just hire the hands…

4. Hire intellectual understanding of your challenges…and the ability to “Think Bigger”

5. For Impact….and Results

6. Nothing happens until someone “Connects”

7. What we say to dogs… What a good dog you are…Ginger Want to go outside…Ginger You want to chase your ball…Ginger

8. What dogs hear… Blah Blah Blah…Ginger Blah Blah Blah…Ginger Blah Blah Blah…Blah Blah Blah…Ginger

9. Our Perspective…We Coach in 3 Spaces… Strategic Intent firms Strategic IT firms Design and Construction…from PM to Sub-contractor Using a Coaching/Modeling/Tools approach…

10. We Coach Owner Leadership Teams The Art of the Possible Keys to leveraging…not just hiring service providers Keys to structuring…leading …collaborative service provider teams

11. Switch… Chip & Dan Heath What looks like resistance…is often lack of clarity…(direct the rider) What looks like laziness…is often exhaustion…(motivate the elephant) What looks like a people problem…is often a “context” problem(shape the path)

12. What Makes Us Different… 50 plus % of our practice….coaching client leadership on how to “leverage” the sophisticated firms they deal with Week in…week out…we are listening to leadership levels of clientsbuying sophisticated services and respective technology…

13. The Good News from our Practice… Clients are investing more time and effortthan ever before to explore service delivery improvement… in multi-dimensional ways We do notget the same tired questions week in …week out…

14. The Bad News… …there is consistent evidencethat service and solution providers are not listening to the complexities of most client’s quest to… Leverage…sophisticated services and technologies as tools…

15. So What’s Typically Missing? Why Doesn’t this occur naturally?

16. What’s in the way…. School Districts don’t often know how to define ….and then ask for what they really need… Service providers don’t often know how to do more than “sell” their company…or their services

17. Emotions District Leadership Express… I am taking personal career risk How do I judge authentic interest? How do I judge authentic solutions/teamwork/technology? How do I minimize real…and perceived results risk?

18. You understand our challenges… You have creative solutions… You want to work at it…

19. Price…Politics…Brand… Narrowly Defined Experience

20. An Elephant in the Room Your task as Trustee is to guide…not manage

22. Nothing happens until someone “Connects”

23. Connection starts with authentic questions…about the “issues behind the issues”

24. Connection takes hold…with a provocative authentic…solutions to the “issues behind the issues”

25. District Perspective… Cross leveraging CapEx/OpEx dollars Leveraging Advisory Services Leveraging IT Leveraging Facilities

26. Liquidity… Not financing

28. Performance Contracting

29. Revenue Cycle savings

30. Operational Effectiveness

31. Renewable Energy MonetizedMost Powerful when Aggregated…

32. 40-Year Life of a Building American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE)

33. Performance Contracting Improvements such as: Existing Facilities Lighting, water, HVAC, renewable energy, building upgrades, wireless, meters/controls Reduce Maintenance Lower Water Use Reduce Emissions Reduce Ops Budget Lower Utility Use Reduce Waste Create Liquidity

34. Performance Contracting Utility Costs Retrofit Costs Owner Savings Before During After

35. Performance Contracting

36. Program Management… Is it to protect you from vendors and suppliers…or inspire your leadership on creative leveraging of IT or facilities Is it to ride herd on a complex team of professionals…or to coach your leadership through decision making Is it to isolate you from project delivery risk…or to assist your district in true risk minimization

37. The Dog Whisperer…and Veterinarians

38. A Project/Scope Teams…An “Art” Trustees Senior Administration Executive Committee Steering Committee Your DiverseTeam Environment Stakeholders Project Director External ProjectTeam Consultants Contractors Planners/Designers Program Manager Budget Quality Schedule

39. Another Elephant in the Room This is tough to do…and Trustee leadership could be pivotal

40. Engage with service providers…before you need them

41. Practical suggestions… At conferences…don’t just note speakers and sponsors…notice firms asking provocative questions In your trade media…what firms seem to be pushing lessons learned and solutions from other owner types Booths…sponsoring tables…squeeze toys can be illusions of commitment

42. Protecting Dignity… Priceless

43. Superior Collaboration…

44. Poor Collaboration?

45. Now What? Look for ideas not prescriptions Mission and vision drive the effort Expertise without collaboration within scope delivery teams can be detrimental Engaging with the industry experts…takes work Knowing what you want before you ask…is tough There aren’t any “Silver Bullets”

46. The Bottom Line… Strategic Visioning…is a pivotal precursor to leveraging service providers Engage Expertise Early…and Often Conceptualizing…not just Planning Financial Engineering(Liquidity) Connecting Strategic Visioning to Execution …is everything

47. Inspiration from Higher Education

48. Thinking Bigger…Lessons Learned from Higher Education Ohio State University. South Campus Gateway Campus Partners for Community Urban Redevelopment, Inc Ohio State University. South Campus Gateway

49. Energizing the Edge of a Campus

50. Leveraging Retail…the Power of Best Buy and Star Bucks Ohio State University. South Campus Gateway

51. Leveraging Public Art Campus Identity Visual Cues to Core Values Placemaking / Zoning Wayfinding Enhanced Learning Environment

53. Library Holdings

54. Class/Professor Evaluations

55. Emergency Notification

56. Buy anything the school sells

57. Podcasts

58. Ask questionsSource: http://www.prlog.org/10554748-macroview-labs-unveils-powerful-smartphone-app-for-colleges-and-universities.html

59. Celebrate your influence as Trustees… to make an impact through engaging service providers.