MARS Cisco UCCX Wallboard

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The document describes the MARS Cisco UCCX Wallboard, which displays real-time contact center performance metrics and alarms from Cisco UCCX. It allows monitoring of agent states, queue-level statistics, and customizable dashboard views. The wallboard automatically connects to a secondary UCCX server if the primary goes down and can auto-rotate multiple dashboard screens.

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MARS Cisco UCCX Wallboard www.parsec-tech.com Page 1 of 6
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
MARS UCCX Wallboard displays real time info of Cisco UCCX in contact centers.
Monitor your contact center functions and performance in real-time.
User defined screen layout
If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured
If primary UCCX server goes down then application connects automatically to secondary UCCX server
Create groups based on the Queues
Supervisor can view wallboards based on the group selected
Set wallboard backgrounds of your choice
Auto display/rotate the wallboard screens one-after-other at a configured time interval
Set thresholds for Agent States
Contact Center Summary
Configure thresholds for Total calls, Calls Abandoned, Calls Handled, Calls In Queue, Average Wait Time, Longest
Wait Time, Average Talk Time, Longest Talk Time, Agent States.
If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured

MARS Cisco UCCX Wallboard www.parsec-tech.com Page 2 of 6
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
CSQ (Queue) Summary
View CSQ (Queue) Wise SLA
Configure CSQ (Queue) Wise SLA thresholds for alarm generation
Configure thresholds for Calls In Queue, Total Calls, Calls Handled, Calls Abandoned, Average Wait Time, Longest
Wait Time
If configured thresholds are reached, alarms are raised by changing the colors in the screen

MARS Cisco UCCX Wallboard www.parsec-tech.com Page 3 of 6
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
The application enables you to view data of a selected single CSQ (queue) or multiple CSQs (queues)
CSQ (Queue) Group Summary
Create your own groups for a set of CSQs and view data CSQ Group wise
Example:
CSQ Group1 (CSQ1, CSQ2, CSQ6, CSQ12)
CSQ Group2 (CSQ1, CSQ10, CSQ12, CSQ43)

MARS Cisco UCCX Wallboard www.parsec-tech.com Page 4 of 6
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
Agent Summary
Active Call Details Summary

MARS Cisco UCCX Wallboard www.parsec-tech.com Page 5 of 6
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
Auto display/rotate the wallboard screens
User can set wallboard auto display / auto rotate parameters. Auto rotate activated wallboards are displayed
one after the other automatically.

MARS Cisco UCCX Wallboard www.parsec-tech.com Page 6 of 6
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
System Requirements
Hardware Requirements
MARS UCCX Wallboard application with all dependency software will be deployed on an independent system
and it will communicate with Cisco UCCX
Following are the application server system specification (To be provided by Client/SI)
▪ Intel Xeon Quad Core 2.3 +
▪ RAM : 8 GB+ ,HDD : 70 GB+
▪ Windows Server 2016 /2019 64 Bit
▪ VMware supported
▪ Server IP Address should be static
Software Requirements
Following are the software requirements-
▪ JAVA JRE 1.8
▪ Tomcat 8.x
▪ Cisco UCCX: 10.x / 11.x /12.x

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MARS Cisco UCCX Wallboard

1. MARS Cisco UCCX Wallboard www.parsec-tech.com Page 1 of 6 Parsec Telesystems Pvt. Ltd. info@parsec-tech.com MARS UCCX Wallboard displays real time info of Cisco UCCX in contact centers. Monitor your contact center functions and performance in real-time. User defined screen layout If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured If primary UCCX server goes down then application connects automatically to secondary UCCX server Create groups based on the Queues Supervisor can view wallboards based on the group selected Set wallboard backgrounds of your choice Auto display/rotate the wallboard screens one-after-other at a configured time interval Set thresholds for Agent States Contact Center Summary Configure thresholds for Total calls, Calls Abandoned, Calls Handled, Calls In Queue, Average Wait Time, Longest Wait Time, Average Talk Time, Longest Talk Time, Agent States. If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured

2. MARS Cisco UCCX Wallboard www.parsec-tech.com Page 2 of 6 Parsec Telesystems Pvt. Ltd. info@parsec-tech.com CSQ (Queue) Summary View CSQ (Queue) Wise SLA Configure CSQ (Queue) Wise SLA thresholds for alarm generation Configure thresholds for Calls In Queue, Total Calls, Calls Handled, Calls Abandoned, Average Wait Time, Longest Wait Time If configured thresholds are reached, alarms are raised by changing the colors in the screen

3. MARS Cisco UCCX Wallboard www.parsec-tech.com Page 3 of 6 Parsec Telesystems Pvt. Ltd. info@parsec-tech.com The application enables you to view data of a selected single CSQ (queue) or multiple CSQs (queues) CSQ (Queue) Group Summary Create your own groups for a set of CSQs and view data CSQ Group wise Example: CSQ Group1 (CSQ1, CSQ2, CSQ6, CSQ12) CSQ Group2 (CSQ1, CSQ10, CSQ12, CSQ43)

4. MARS Cisco UCCX Wallboard www.parsec-tech.com Page 4 of 6 Parsec Telesystems Pvt. Ltd. info@parsec-tech.com Agent Summary Active Call Details Summary

5. MARS Cisco UCCX Wallboard www.parsec-tech.com Page 5 of 6 Parsec Telesystems Pvt. Ltd. info@parsec-tech.com Auto display/rotate the wallboard screens User can set wallboard auto display / auto rotate parameters. Auto rotate activated wallboards are displayed one after the other automatically.

6. MARS Cisco UCCX Wallboard www.parsec-tech.com Page 6 of 6 Parsec Telesystems Pvt. Ltd. info@parsec-tech.com System Requirements Hardware Requirements MARS UCCX Wallboard application with all dependency software will be deployed on an independent system and it will communicate with Cisco UCCX Following are the application server system specification (To be provided by Client/SI) ▪ Intel Xeon Quad Core 2.3 + ▪ RAM : 8 GB+ ,HDD : 70 GB+ ▪ Windows Server 2016 /2019 64 Bit ▪ VMware supported ▪ Server IP Address should be static Software Requirements Following are the software requirements- ▪ JAVA JRE 1.8 ▪ Tomcat 8.x ▪ Cisco UCCX: 10.x / 11.x /12.x

MARS Cisco UCCX Wallboard

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