The MARS Cisco CC Wallboard application displays real-time contact center performance metrics and alarms from a Cisco UCCX system. It allows monitoring of total calls, calls abandoned, calls handled, calls in queue, wait times and more. Users can customize dashboard views and configure threshold alarms that change screen colors. If the primary UCCX server fails over, the Wallboard will automatically connect to the secondary server.

1. MARS Cisco CC Wallboard www.parsec-tech.com Page 1 of 4
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
MARS UCCX Wallboard application displays real time info of Cisco UCCX in contact centers.
Monitor your contact center functions and performance in real-time.
User defined screen layout
Drag drop views as per your choice
If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured
If primary UCCX server goes down then application connects automatically to secondary UCCX server
Contact Center Summary
Configure thresholds for Total calls, Calls Abandoned, Calls Handled, Calls In Queue, Average Wait Time, Longest
Wait Time, Average Talk Time, Longest Talk Time.
If configured thresholds are reached, alarms are raised by changing the colors in the screen as configured

2. MARS Cisco CC Wallboard www.parsec-tech.com Page 2 of 4
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
CSQ (Queue) Summary
View CSQ (Queue) Wise SLA
Configure CSQ (Queue) Wise SLA thresholds for alarm generation
Configure thresholds for Calls In Queue, Total Calls, Calls Handled, Calls Abandoned, Average Wait Time, Longest
Wait Time
If configured thresholds are reached, alarms are raised by changing the colors in the screen

3. MARS Cisco CC Wallboard www.parsec-tech.com Page 3 of 4
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
The application enables you to view data of a selected single CSQ (queue) or multiple CSQs (queues)

4. MARS Cisco CC Wallboard www.parsec-tech.com Page 4 of 4
Parsec Telesystems Pvt. Ltd. info@parsec-tech.com
Agent Summary