The document summarizes responses from an individual who migrated to Australia 5 years ago from another country by airplane. Upon arriving, they felt worried about experiencing a new life. While information about education was provided, other questions remained unanswered. With support from the government and by asking more questions, the experience of settling could be improved for new migrants and refugees.

1. Summarise the responses you received: How long have you been Australia? I have been in Australia for 5 years.

2. Summarise the responses you received: Did you or your family come to Australia as refugees? No, as migrants.

3. Summarise the responses you received: How did you come to Australia from your home country? Airplane.

4. Summarise the responses you received: How did you feel when you first arrived in Australia? Describe what it was like. I was worried to experience a new life.

5. Summarise the responses you received: What did you find difficult when you arrived?

6. Summarise the responses you received: What information were you given when you arrived? Education.

7. Summarise the responses you received: What things were hard to find out?

8. Summarise the responses you received: What other things did you need or want to know?

9. Summarise the responses you received: How did you find the answers to these? I found information from the government.

10. Summarise the responses you received: How could the experience have been better for you? If I asked more.

11. Summarise the responses you received: What advice would you give to other new migrants and refugees?

12. Summarise the responses you received: How can we help them settle? Involve in the community and get more skills.