The matrix geometric method can be used to analyze systems with complex behavior, including those with continuous or infinite state spaces. It involves representing the system as a matrix and using matrix algebra to study long-term behavior. Specifically, it allows analyzing congested systems by modeling them as Markov chains or phase-type distributions, with states representing congestion levels. The transition matrix specifies probabilities of moving between states, and can be used to calculate important metrics like the stationary distribution and expected times between states.