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MARKETING
RESEARCH
Hello!
2
Marketing
Research
Marketing research
involves collecting,
organising, analysing
and communicating
information that can be
used in order to make
an informed marketing
decision.
Online Research
Online research the use of
computer networks,
including the Internet, to
assist in any phase of the
marketing research process
including development of the
problem, research design,
data gathering & analysis
4
5 key steps in Marketing Research
⬗ Define the Problem
⬗ Collect the Data
⬗ Analyse and interpret the data
⬗ Reach a conclusion
⬗ Implement your research
5
Define the Problem
⬗ In this stage you need to identify the actual problems that
are relating to the apparent symptoms.
⬗ What information is needed in order to solve the problem?
⬗ For example, poor sales within a business are not the
problem, they are the symptom of a larger issue such as a
weak marketing strategy.
6
Collect the Data
⬗ There are two types of market research that can be
performed:
1. Primary research - involves collecting information from
sources directly by conducting interviews and surveys, and
by talking to customers and established businesses.
2. Secondary research - involves collecting information from
sources where the primary research has already been
conducted. Such information includes industry statistics,
market research reports, news paper articles, etc.
7
Analyse and interpret the data
⬗ You must attach meaning to the data you have collected
during your market research to make sense of it and to
develop alternative solutions that could potentially solve
your business problem.
⬗ You should determine how the knowledge you have gained
through researching your market can be applied and used to
develop effective business strategies.
8
Reach a conclusion
⬗ With the alternatives you have developed to solve your
problem in mind, perform a cost- benefit analysis of each
alternative keeping in mind the potentially limited
resources available to your business.
⬗ You may also need to perform further investigation into
each alternative solution to arrive at the best decision for
your business in regards to meeting consumer demands.
9
Implement your research
⬗ Put your final solution into practice.
⬗ Without completing this step your research could
potentially have been a waste of your time and resources.
10
Marketing Research Agencies
in India
 IMRB International (“Indian
Market Research Bureau”)
 IMRB has been responsible
for establishing the first and
television audience
measurement system and the
first radio panel in the
country
11
Demand Forecasting
Demand forecasting is the
activity of estimating the
quantity of a product or service
that consumers will purchase.
12
Thanks!
13

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Marketing research

  • 3. Marketing Research Marketing research involves collecting, organising, analysing and communicating information that can be used in order to make an informed marketing decision.
  • 4. Online Research Online research the use of computer networks, including the Internet, to assist in any phase of the marketing research process including development of the problem, research design, data gathering & analysis 4
  • 5. 5 key steps in Marketing Research ⬗ Define the Problem ⬗ Collect the Data ⬗ Analyse and interpret the data ⬗ Reach a conclusion ⬗ Implement your research 5
  • 6. Define the Problem ⬗ In this stage you need to identify the actual problems that are relating to the apparent symptoms. ⬗ What information is needed in order to solve the problem? ⬗ For example, poor sales within a business are not the problem, they are the symptom of a larger issue such as a weak marketing strategy. 6
  • 7. Collect the Data ⬗ There are two types of market research that can be performed: 1. Primary research - involves collecting information from sources directly by conducting interviews and surveys, and by talking to customers and established businesses. 2. Secondary research - involves collecting information from sources where the primary research has already been conducted. Such information includes industry statistics, market research reports, news paper articles, etc. 7
  • 8. Analyse and interpret the data ⬗ You must attach meaning to the data you have collected during your market research to make sense of it and to develop alternative solutions that could potentially solve your business problem. ⬗ You should determine how the knowledge you have gained through researching your market can be applied and used to develop effective business strategies. 8
  • 9. Reach a conclusion ⬗ With the alternatives you have developed to solve your problem in mind, perform a cost- benefit analysis of each alternative keeping in mind the potentially limited resources available to your business. ⬗ You may also need to perform further investigation into each alternative solution to arrive at the best decision for your business in regards to meeting consumer demands. 9
  • 10. Implement your research ⬗ Put your final solution into practice. ⬗ Without completing this step your research could potentially have been a waste of your time and resources. 10
  • 11. Marketing Research Agencies in India  IMRB International (“Indian Market Research Bureau”)  IMRB has been responsible for establishing the first and television audience measurement system and the first radio panel in the country 11
  • 12. Demand Forecasting Demand forecasting is the activity of estimating the quantity of a product or service that consumers will purchase. 12