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SUBMITTID TO: ANWAR ZAIB KHAN
PRESENTED BY:
 MUZAMIL SHAHROZ (F15-1234)
Customer Perceived Value
Customer perceived value is the
difference between the evaluation
of all the benefits and all the costs
of an offering
Continue
 If
Product A cost is Rs 1000 And its benefit is 1500
On the other hand
Product B Cost 800 and its benefit is 1600
The customer's perceived value is more in the case B
Continue
 The total customer value=
Customer benefits – Customer costs
Benefits (Economic + functional +psychological )
Customer cost (Cost of evaluation +cost of obtaining
+cost of using + cost of disposing )
Customer benefits
 It’s the bundle of benefits which is expected by
customer from product and services
Like
Product value
Services value
Personal value
Image value
Customer cost
 It’s the bundle of costs which is expected by customer
for purchasing product and services
like
Monitory cost
Time cost
Energy cost
Psychic cost
Marketing management

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Marketing management

  • 2. PRESENTED BY:  MUZAMIL SHAHROZ (F15-1234)
  • 3. Customer Perceived Value Customer perceived value is the difference between the evaluation of all the benefits and all the costs of an offering
  • 4. Continue  If Product A cost is Rs 1000 And its benefit is 1500 On the other hand Product B Cost 800 and its benefit is 1600 The customer's perceived value is more in the case B
  • 5. Continue  The total customer value= Customer benefits – Customer costs Benefits (Economic + functional +psychological ) Customer cost (Cost of evaluation +cost of obtaining +cost of using + cost of disposing )
  • 6. Customer benefits  It’s the bundle of benefits which is expected by customer from product and services Like Product value Services value Personal value Image value
  • 7. Customer cost  It’s the bundle of costs which is expected by customer for purchasing product and services like Monitory cost Time cost Energy cost Psychic cost