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MARKETING
AND GENERAL
TRENDS OF 2020
BYDENNISNIELING
WHO IS YOUR AUDIENCEIN
2020?
> YOU, YOU & YOU
IN 2020 IT’S IMPORTANT TO BE PERSONAL, AUTHENTIC &
TRANSPARENT
BYDENNISNIELING
PERSONAL
TOP TRENDS ON HOW TO BE MORE PERSONAL TO
YOUR AUDIENCE:
- CONVENIENCE FIRST
- CUSTOMEREXPERIENCE (CX & UX)
- TAILORED SERVICES
- DIVERSITY IS KEY
- MEANING– CHANGING LIVES
BYDENNISNIELING
AUTHENTIC
SHOW YOURSELF, YOURPASSION, YOUR
SOLUTION, WHY DOES IT MATTER? WHAT
PROBLEM YOU FIXIN SOCIETY? WHY DO PEOPLE
FOLLOW YOU?
- BEHUMAN & SHOW IT
- EMOTION& WELLNESS
- SHOW YOUR CULTURE
- INSIDE AND OUTSIDE WORK
- SHOW WHAT YOU STAND FOR
BYDENNISNIELING
TRANSPARENCY
IN 2020 IT’S VERY IMPORTANT TO SHOWWHATKIND OF
DATA YOU COLLECT (DATAIS LIKEPAYINGTAXES, EVERYONEKNOWSIT HASTOHAPPENFORA
BETTERFUTURE)
- REASON WHY TO COLLECT DATA
- WHAT ARE YOU IMPROVING
- MAKEIT EASY TO LOOK IN TO THE SAVED DATA FOR
USERS
- DO NOT HIDE ANYTHING
- SHOWTHE HAPPINESSINSIDEYOUR BUSINESS
(AUTHENTIC, PERSONAL & TRANSPARENCY)
BYDENNISNIELING
DELIGHT
BYDENNISNIELING
EFFICIENCY
MOST IMPORTANTFOR
CUSTOMEREXPERIENCE:
PERFECT
CX
EXAMPLE
BRANDS:
-UBER
-NETFLIX
- SPOTIFY
WHATJOB ARE YOU DELIVERING,
HOW DOWE DELIVER A BETTER
CUSTOMER EXPERIENCE?
*EVEN IF ITMEANS BLOWINGUP YOUR
BUSINESS MODEL!
BYDENNISNIELING

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Marketing & general trends of 2020