The survey summarizes customer feedback on various aspects of a restaurant such as food taste, service, pricing, atmosphere, location, lighting, temperature, wait time, and operating hours. Most customers agreed that the food taste was good, service was acceptable, and location was convenient, while pricing was considered too high. Feedback on atmosphere, lighting, and temperature was mixed. Most customers did not have to wait too long to be seated. Operating hours were considered not long enough by some. Around two-thirds of respondents were male and unmarried.

1. survey on
food talk
about the
restaurant
MINI REPORT
By
Ranjani B
15AB30
MBA – I year
PSGIM
AIM:
To understandthe level of
customersatisfactionaboutthe
restaurantinaspectso f
ambience,foodservingmethods,
tastes.

2. 2
THE FOOD TASTES ARE GOOD
Frequency Percent Cumulative
Percent
Valid TOTALLY AGREE 7 46.7 46.7
STRONGLY AGREE 5 33.3 80.0
AGREE 2 13.3 93.3
NEITHER 1 6.7 100.0
Total 15 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
1 THE FOODTASTES ARE GOOD 15 1.8 2 1 0.941124 1 4
INTERPRETATION:
 The food taste is good in the restaurant. By seeing the central tendency, the food taste are
good is strongly agreed.
 The standard deviation error is 0.94. So the deviation will be approximately +1 or -1. Even
though by considering the standard deviation, the food taste are good in the restaurant is
agreed.
 Therefore,the food taste is good.
47%
33%
13%
7%
THE FOOD TASTES ARE GOOD
TOTALLY AGREE
STRONGLY AGREE
AGREE
NEITHER AGREE NOR
DISAGREE

3. 3
THE SERVICE IS ACCEPTABLE
N Mean Median Mode
Std.
Deviation Minimum Maximum
2 THE SERVICEIS ACCEPTABLE 15 2.466667 2 2 0.915475 1 5
INTERPRETATION:
 It is not a very bad service. The service is quite acceptable.
 By seeing the centraltendency, the food taste are good is strongly agreed.
 The standard deviation error is 0.91. So the deviation will be approximately +0.91 or
0.91.Although considering the standard deviation, the service is acceptable
 Therefore,the service is acceptable.
Frequency Percent Cumulative
Percent
Valid TOTALLY AGREE 1 6.7 6.7
STRONGLY AGREE 8 53.3 60.0
AGREE 5 33.3 93.3
DISAGREE 1 6.7 100.0
Total 15 100.0
7%
53%
33%
7%
THE SERVICE IS ACCEPTABLE
TOTALLY AGREE
STRONGLY AGREE
AGREE
DISAGREE

4. 4
THE PRICES ARE TOO HIGH
Frequency Percent Valid Percent Cumulative
Percent
Valid TOTALLY
AGREE
5 33.3 33.3 33.3
STRONGLY
AGREE
3 20.0 20.0 53.3
AGREE 4 26.7 26.7 80.0
DISAGREE 1 6.7 6.7 86.7
STRONGLY
DISAGREE
1 6.7 6.7 93.3
TOTALLY
DISAGREE
1 6.7 6.7 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
3 THE PRICSARE TOO HIGH 15 2.733333 2 1 1.907379 1 7
INTERPRETATION:
 By evaluating the cumulative percentage,the price are too high is strongly agreed.
 And also from the analysis of centraltendency, It is clearly state that it is totally and strongly
agreed.
 Therefore,the costs are too high in the restaurant.
33%
20%
26%
7%
7%
7%
THE PRICS ARE TOO HIGH
TOTALLY AGREE
STRONGLY AGREE
AGREE
DISAGREE
STRONGLY DISAGREE
TOTALLY DISAGREE

5. 5
THE RESTAURANT ATMOSPHERE IS PLEASENT
Frequency Percent Valid Percent Cumulative
Percent
Valid TOTALLY
AGREE
1 6.7 6.7 6.7
STRONGLY
AGREE
2 13.3 13.3 20.0
AGREE 2 13.3 13.3 33.3
NEITHER 8 53.3 53.3 86.7
DISAGREE 1 6.7 6.7 93.3
TOTALLY
DISAGREE
1 6.7 6.7 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
4
THE RESTAURANT
ATMOSPHERE IS PLEASENT 15 3.666667 4 4 1.397276 1 7
INTERPRETATION:
 By evaluating the cumulative percentage,the restaurant atmosphere is pleasant is been mostly
neither agree nor disagree.
 And also from the analysis of centraltendency, It is clearly state that it is neither agree nor
disagree.
 Therefore, the restaurant atmosphere is fair.
7%
13%
13%
53%
7%
7%
THE RESTAURANT ATMOSPHERE IS PLEASENT
TOTALLY AGREE
STRONGLY AGREE
AGREE
NEITHER
DISAGREE
TOTALLY DISAGREE

6. 6
LOCATION IS CONVENIENT FOR ME
N Mean Median Mode
Std.
Deviation Minimum Maximum
5
LOCATION ISCONVENIENT
FOR ME 15 3.266667 4 4 1.387015 1 5
INTERPRETATION:
 By evaluating the cumulative percentage, the location convenience is agreed.
 And also from the analysis of centraltendency, It is clearly state that it is agreed.
 Therefore, the location is quite convenient.
Frequency Percent Valid Percent Cumulative
Percent
Valid TOTALLY
AGREE
2 13.3 13.3 13.3
STRONGLY
AGREE
3 20.0 20.0 33.3
AGREE 2 13.3 13.3 46.7
NEITHER 5 33.3 33.3 80.0
DISAGREE 3 20.0 20.0 100.0
Total 15 100.0 100.0
13%
20%
13%
34%
20%
LOCATION IS CONVENIENTFOR ME
TOTALLY AGREE
STRONGLY AGREE
AGREE
NEITHER
DISAGREE

7. 7
THE LIGHTTING IS TOO BRIGHT
Frequency Percent Valid Percent Cumulative
Percent
Valid TOTALLY
AGREE
1 6.7 6.7 6.7
STRONGLY
AGREE
5 33.3 33.3 40.0
AGREE 2 13.3 13.3 53.3
NEITHER 3 20.0 20.0 73.3
DISAGREE 2 13.3 13.3 86.7
STRONGLY
DISAGREE
2 13.3 13.3 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
6
THE LIGHTTING IS TOO
BRIGHT 15 3.4 3 2 1.594634 1 6
INTERPRETATION:
 By evaluating the cumulative percentage,the lighting is not too bright. It is bright.
 And also from the analysis of centraltendency, It is clearly state that it is bright.
 Therefore, the lighting is bright.
7%
34%
13%
20%
13%
13%
THE LIGHTTING IS TOO BRIGHT
TOTALLY AGREE
STRONGLY AGREE
AGREE
NEITHER
DISAGREE
STRONGLY DISAGREE

8. 8
THE TEMPERATURE IS COMFORTABLE
Frequency Percent Valid Percent Cumulative
Percent
Valid TOTALLY
AGREE
1 6.7 6.7 6.7
STRONGLY
AGREE
2 13.3 13.3 20.0
AGREE 5 33.3 33.3 53.3
DISAGREE 4 26.7 26.7 80.0
STRONGLY
DISAGREE
2 13.3 13.3 93.3
TOTALLY
DISAGREE
1 6.7 6.7 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
7
THE TEMPERATURE IS
COMFORTABLE 15 3.933333 3 3 1.75119 1 7
INTERPRETATION:
 By evaluating the cumulative percentage, the temperature is comfortabel
 And also from the analysis of centraltendency, It is clearly state that it is agreed.
 Therefore, the temperature is comfortable.
7%
13%
33%
27%
13%
7%
THE TEMPERATURE IS COMFORTABLE
TOTALLY AGREE
STRONGLY AGREE
AGREE
DISAGREE
STRONGLY DISAGREE
TOTALLY DISAGREE

9. 9
I DIDNOT WAIT TOO LONG TO GET SEATED
Frequency Percent Valid Percent Cumulative
Percent
Valid TOTALLY
AGREE
2 13.3 13.3 13.3
STRONGLY
AGREE
6 40.0 40.0 53.3
AGREE 1 6.7 6.7 60.0
NEITHER 3 20.0 20.0 80.0
DISAGREE 1 6.7 6.7 86.7
STRONGLY
DISAGREE
1 6.7 6.7 93.3
TOTALLY
DISAGREE
1 6.7 6.7 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
8
I DIDNOTWAIT TOO LONG TO
GET SEATED 15 3.133333 2 2 1.807392 1 7
INTERPRETATION:
 By evaluating the cumulative percentage, it shows that the customer didn’t wait for too long.
 And also from the analysis of centraltendency, It is clearly state that it is agreed.
 Therefore,the customer did not wait for too log to get seated.
13%
40%
6%
20%
7%
7%
7%
I DIDNOT WAIT TOO LONG TO GET SEATED
TOTALLY AGREE
STRONGLY AGREE
AGREE
NEITHER
DISAGREE
STRONGLY DISAGREE
TOTALLY DISAGREE

10. 10
REST'S NO.OF HOURS IT IS OPEN EACH DAY IS NOT LONG ENOUGH
Frequency Percent Valid Percent Cumulative
Percent
Valid STRONGLY
AGREE
3 20.0 20.0 20.0
AGREE 5 33.3 33.3 53.3
NEITHER 4 26.7 26.7 80.0
DISAGREE 2 13.3 13.3 93.3
STRONGLY
DISAGREE
1 6.7 6.7 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
9
REST'S NO.OFHOURS IT IS
OPEN EACH DAY IS NOT LONG
ENOUGH 15 3.533333 3 3 1.187234 2 6
INTERPRETATION:
 By evaluating the cumulative percentage, it shows that the restaurant is open on each day is
not for long enough
 And also from the analysis of centraltendency, It is clearly state that it is agreed.
 Therefore, the restaurant no. ofhours open each day is not long enough.
20%
33%
27%
13%
7%
REST'S NO.OF HOURS IT IS OPEN EACH DAY IS NOT
LONG ENOUGH
STRONGLY AGREE
AGREE
NEITHER
DISAGREE
STRONGLY DISAGREE

11. 11
FOOD WAS JUST AT A RIGHT TEMPERATURE WHEN IT ARRIVES AT MY TABLE
Frequenc
y
Percent Valid
Percent
Cumulative
Percent
Valid TOTALLY
AGREE
5 33.3 33.3 33.3
STRONGL
Y AGREE
4 26.7 26.7 60.0
AGREE 1 6.7 6.7 66.7
NEITHER 4 26.7 26.7 93.3
DISAGREE 1 6.7 6.7 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
10
FOOD WASJUST AT A RIGHT
TEMPERATURE WHEN IT
ARRIVESAT MY TABLE 15 2.466667 2 1 1.407463 1 5
INTERPRETATION:
 By evaluating the cumulative percentage,the location customers agreed that the food was just
at right temperature when it is arrived at table.
 And also from the analysis of centraltendency, It is clearly state that it is agreed.
 Therefore, food was just at the right temperature when it arrives at customer’s table.
33%
26%
7%
27%
7%
FOOD WAS JUST AT A RIGHT TEMPERATURE WHEN
IT ARRIVES AT MY TABLE
TOTALLY AGREE
STRONGLY AGREE
AGREE
NEITHER
DISAGREE

12. 12
HAVE YOU EVER EATEN AT OUR REST.
Frequency Percent Valid Percent Cumulative
Percent
Valid YES 7 46.7 46.7 46.7
NO 8 53.3 53.3 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
11
HAVEYOU EVER EATEN AT
OUR REST. 15 1.533333 2 2 0.516398 1 2
INTERPRETATION:
 By evaluating the cumulative percentage,it is agreed that the customer is not eaten at
restaurant in majority.
 And also from the analysis of centraltendency, It is clearly state that it is agreed by 50%
 Therefore, halfof them has eaten at the restaurant.
47%
53%
HAVE YOU EVER EATEN AT OUR REST.
YES
NO

13. 13
GENDER
Frequ
ency
Percent Valid Percent Cumulative
Percent
MALE 10 66.7 66.7 66.7
FEMALE 5 33.3 33.3 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
12 GENDER 15 1.333333 1 1 0.48795 1 2
INTERPRETATION:
 By evaluating the cumulative percentage,the response from the male is high
 And also from the analysis of centraltendency, It is clearly state the male response is high.
 Therefore, the respondent is high from male.
67%
33%
GENDER
MALE
FEMALE

14. 14
MARRIED
Frequenc
y
Percent Valid
Percent
Cumulative
Percent
Valid YES 5 33.3 33.3 33.3
NO 10 66.7 66.7 100.0
Total 15 100.0 100.0
N Mean Median Mode
Std.
Deviation Minimum Maximum
13 MARRIED 15 1.666667 2 2 0.48795 1 2
INTERPRETATION:
 By evaluating the cumulative percentage,most of them are not married
 And also from the analysis of centraltendency, the response is from the not married person.
 Therefore, Most ofthe response is been received from not married people.
33%
67%
MARRIED
YES
NO

15. 15
Crosstabs
Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
THE FOOD TASTES
ARE GOOD * GENDER 15 100.0% 0 .0% 15 100.0%
THE FOOD TASTES ARE GOOD * GENDER Cross tabulation
GENDER Total
MALE FEMALE
THE FOOD
TASTES ARE
GOOD
TOTALLY
AGREE
5 2 7
STRONGLY
AGREE
3 2 5
AGREE 2 0 2
NEITHER 0 1 1
Total 10 5 15
INTERPRETATION:
 By evaluating the cross tabs, the food tastes is completely agreed by the male and about 90%
of the female also agreed that the food taste is good.
 Therefore, the food tastes is good.
50%
30%
20%
MALE
TOTALLY
AGREE
STRONGLY
AGREE
AGREE
40%
40%
0%
20%
FEMALE
TOTALLY
AGREE
STRONGLY
AGREE
AGREE
NEITHER