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Housing Debt Helpline Wales

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Wales Co-operative Centre
Wales Co-operative Centre

Mark Robinson, Relationship Manager, Housing Debt Helpline Wales.

Economy & Finance
1 of 9
Housing Debt Helpline Wales Mark Robinson Relationship Manager
[object Object],[object Object],[object Object],The Service
How we work… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Our process… Client rings free phone number Manage DMP and provide aftercare Other solution Evaluates situation, advises on solution and provides action plan Counselling appointment arranged General advice Speaks to helpline
Ongoing Support… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who to refer to HDHW?… ,[object Object],[object Object],[object Object]
Why refer… ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],How to refer…
Questions?

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Housing Debt Helpline Wales

  • 1. Housing Debt Helpline Wales Mark Robinson Relationship Manager
  • 2.
  • 3.
  • 4. Our process… Client rings free phone number Manage DMP and provide aftercare Other solution Evaluates situation, advises on solution and provides action plan Counselling appointment arranged General advice Speaks to helpline
  • 5.
  • 6.
  • 7.
  • 8.