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Mark Graban ASHHRA Talk
This document discusses how human resources can help engage all employees in continuous improvement efforts. It provides examples of how Franciscan St. Francis Health promotes a culture of continuous improvement through small tests of changes proposed by staff. The document recommends six ways HR can support continuous improvement: 1) Help assess the organizational culture; 2) Help select and promote the right leaders who believe in continuous improvement; 3) Hire employees open to change; 4) Create recognition systems for staff involvement; 5) Coach leaders in continuous improvement methods; and 6) Practice continuous improvement within the HR department. Engaging all employees in improvement efforts can increase employee engagement, customer satisfaction, quality, and financial results.
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- 1. @MarkGraban How Human Resources CanHelp Engage All Human Resources in Improvement http://www.markgraban.com/ASHHRA/ September 26, 2016
- 2. "Make sure youkeep the claim ticket, or it's a real hassle at the end of the day."
- 3. “I looked atall this three years ago. I collected data. I was branded a ‘troublemaker.’” “I was told to just do my job and to quit wasting my time on that analysis stuff.” I was ‘creating a negative work environment.’ It said that in my performance review.”
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- 6. It's Easy toSay…
- 9. Why isn't therea culture of continuous improvement?
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- 14. “People don’t resist change,they resist being changed.” –Peter Scholtes (1938-2009)
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- 20. "We have two jobs…to do your job and to improve your job"
- 21. Franciscan St. FrancisHealth
- 23. Franciscan St. FrancisHealth 27,000
- 24. Franciscan St. FrancisHealth 40%
- 25. “The culture hereis staff input into everything. They want staff figuring out how to fix things. What can we do to make our job easier? They allow us to implement things to see if it will work.”
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- 32. “Treat each idea as agift.” – Norman Bodek
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- 46. 1. Help Assessthe Culture
- 47. The Role ofAll Leaders 1. Believe In the Power of Kaizen 2. Participate in Kaizen 3. Just Ask 4. Use Kaizen to Develop People 5. Ensure Staff Members Are Recognized and Rewarded 6. Share and Spread Ideas 7. Sell the Benefits Source: The Executive Guide to Healthcare Kaizen See more: http://www.markgraban.com/ASHHRA
- 48. 2. Help Selectand Promote the Right Leaders
- 50. 3. Help Hire Kaizen-MindedEmployees
- 51. 4. Create Recognition Systemsfor Kaizen Recognition • Thanks • Smiles • Handshakes • Annual awards Rewards • Points • Cash payments • Time off • Shared savings • Drawings for prizes • Performance appraisals
- 54. 5. Coach Leadersin Kaizen
- 55. “If you wouldhave told me that I would have more free time, I would have not believed that.”
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- 62. Thank You! • www.MarkGraban.com •Mark@MarkGraban.com • Slides, Videos & More: – www.MarkGraban.com/ASHHRA www.PracticingLean.com