Kaizen is a Japanese term meaning continuous improvement. It refers to incremental improvements made on a continuous basis and involves grassroots workers. Kaizen follows a bottom-up-bottom approach where ideas originate from job level staff and are approved at the policy level. The roadmap for implementing kaizen at a workplace involves observing current processes, developing ideas for improvement, implementing changes, checking results, standardizing successful changes, and continuing the cycle of improvement. Metrics like reduced waste, improved quality, and safety are used to measure the impact of kaizen activities.

1. KAIZEN@HOSPITAL Deepak. Agarkhed

2. WHAT IS KAIZEN ?
The word Kaizen is taken from the Japanese
 Kai “change “
 and Zen “good”.
Kaizen is Japanese term for continuous improvement
Incremental improvement but on a continuous basis and not limited to
supervisors and managers in organization involving grass root workers.
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3. THE DUAL NATURE OF KAIZEN
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4. BOTTOM-TOP-BOTTOM APPROACH FOR
PROCESS
Top (Policy level:
CEO,COO,Medical Director etc.)
Middle (Process Level: Clinical&
Non-clinical HOD)
Bottom (Job level :nurses, resident
doctors,wardboys etc)
Kaizen origination
Approval of Kaizen
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5. ROADMAP FOR KAIZEN AT YOUR
WORKPLACE
Observe what is happening in a given process your place.
Come with idea of Kaizen.
Implement the Kaizen activity.
Check the results.
If it is not providing any improvement in particular process, revisit the
Kaizen activity again.
If the results are good, prepare kaizen guidelines in simple words easy to
understand with illustrations.
Standardize as much as possible.
Take up next challenge in the process.
A
C
P
D
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6. ONGOING PROCESS ACTIVITY
Continuous improvement
P D C A
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7. METRICS USED IN KAIZEN
Floor space saved.
Line flexibility
Improved workflow
Improvement ideas
Increased quality standards
Safe work environment
Reduced non value added time
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EXAMPLE

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EXAMPLE

12. EXPECTATION FROM QUALITY
CHAMPIONS OF HOSPITAL
Encourage team members to undertake Kaizen activity.
Review Kaizen results along with Departmental HOD.
Standardize the process incorporating Kaizen if it is workable solution.
Make presentation of Kaizen to Quality council meeting
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13. ANY QUESTIONS ON IMPLEMENTATION ?
Please contact me through mail.
deepakagarkhed@gmail.com
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