1. March is National Nutrition Month!March is National Nutrition Month!March is National Nutrition Month!March is National Nutrition Month!
As stated in the
last newsletter, 2013
has the motto of
“Continuous Improve-
ment”. With that being
said, our new April
Metrics from Dish have
been released. As you
can see, the CSAT, IP
Connectivity and
Smart Home Service
(SHS) sales have in-
creased. What else do
we need to focus on?
TC on a TC%, and
how do we fix this
number? Hint: Trou-
bleshooting Job Aid
(TSJA). Please make
sure we are using the
TSJA on every trouble
call to ensure we take
care of the customer
the first time and not
replace a good receiver
(No Problem Found-
NPF). These two met-
rics go hand-in-hand. If
we have a high NPF%,
then the TC on a TC%
will be out of whack as
well.
Let’s work hard
on the HPTS Continu-
ous Improvement for
2013. We can achieve
the metrics, but only as
a TEAM, and that is
what we do best. So,
have a great month! Be
a HULK Greener, and
let’s achieve the goals
set by Dish, because I
know you can do it!
Eliza Hall Institute's Molecu-
lar Immunology division re-
cently discovered a gene (T-
bet) that is controlled by the
green foods we eat (like spin-
ach, not green Fruit Roll Ups).
Here’s how it works: green
foods tell the T-bet gene to
tell the precursor cells in the
intestines to develop into in-
nate lymphoid cells (ILCs).
These ILCs are hard at work!
They regulate the digestive
tract, aid immune cells, regu-
late and prevent food aller-
gies and inflammatory dis-
eases, control obesity, and
prevent bowel cancers. Lucky
you!
So, get
those
greens
in!
From The Beebs:
March 2013
High Power Technical Services
The DishThe DishThe DishThe Dish
HPTS contact
information:
• Having e-mail issues? Call
ABS at 502.896.2557 ext.
one or e-mail:
service@absithelp.com
• Tech Portal issues?
Contact Steve Rose x4334 or
steverose@hpts.tv
• Locked out of ETAdirect?
303.723.2222 option 4
• Locked out of Hconnect?
Contact Aleta x4343 or
aletashaffner@hpts.tv
• HR questions, reference
checks, employee related
issues? Ashley Bailey at
ashleybailey@hpts.tv
• Got a sale or sales question?
Our in-house sales depart-
ment can answer! x4451
April 2013
Metrics
Completion: 91%
TC12: 3.50%
CSAT: 9.76
IP Connectivity:
36%
SHS: $35,607
in total sales

2. Meet the phone leash from
Zomm. This incredible gadget
uses Bluetooth technology to
alarm you when your phone is
30+ feet away from you! The
Zomm is slightly bigger than a
quarter and fits on a keychain,
belt loop, or in a pocket. With
your phone turned on, the
Zomm will recognize when you
have ventured beyond a 30-foot
radius of your phone.
The device also
serves as a speaker-
phone and even a
panic alarm button
in the event of an
emergency.
The Zomm phone
leash is available at
their website (www.
zomm.com) in a few
different colors for
$69.95 each. OR!!!
We found it on Amazon for under
$45 a piece!!!
The Zomm Plus ($79.95
on zomm.com) has 911
access (great for par-
ents, grandparents,
those with medical is-
sues, and those whom
recently had surgery).
Zomm offers a one
year manufacturer’s
warranty with an op-
tion to buy an ex-
tended warranty.
players, even courses that offer nice
savings. And, when we say “nice
savings”, we mean up to 80% off!
You can sign up to their FREE e-mail
club to get extra special discounts on
courses. Or, look around already dis-
counted deals. (Think of it like Expe-
dia.com, but for golf courses!) You
can book tee times online, read re-
The weather is getting warmer which
means: FOOOOOOOOORRRREEEE!!!!!!
Whether you are an avid golfer or are
just trying out the clubs for the first
time, we have a treat for you!
GolfNow.com lists golf courses all
around Kentucky (and the nation).
You can search via state, city, areas
of cities, dates, tee times, number of
views on courses, and check out maps
of the courses!
Need new gear?
RockBottomGolf.com offers dis-
counted golf supplies and attire.
PLUS, FREE same day shipping!!!!!
Tee Time!!!!
details on these days and the restric-
tions, go to the website. (Hint: The
Free Fishing Days for Indiana and Ken-
tucky this year are 6.1.13 and 6.2.13.)
KCTCS.edu—Don’t be intimidated
about the idea of going back to school.
KCTCS is a group of the Kentucky com-
munity colleges. Check out their pro-
grams and classes! They are awesome!
Freeshipping.org—Can’t stand pay-
ing for shipping? This website lists re-
tailers that offer FREE shipping!!
KidsMealDeals.com—Feeding a fam-
ily can get expensive. This website pro-
vides restaurants that offer FREE
meals to kids! (“How old am I supposed
to be tonight, mom?”)
Nolo.com—FREE legal advice! Wills,
divorce, child support, bankruptcies—
you name it; they’ve got answers!
TakeMeFishing.org—Every state has
a couple days a year of free, no license
fishing (some restrictions apply). For
You’re on month 3 of the new you! How
is it working out so far? March is a
month to refresh, restart, and embrace
spring! To help you rejuvenate your
interests, here are some neat opportu-
nities!
FSI-language-courses.org—The For-
eign Services Institute was summonsed
to put together this expansive program
of 40+ languages for people to be able to
learn for FREE! C’est tres bon pour
tous les persons!!
Fatsecret.com, MyFitnessPal.com,
SparkPeople.com—These three web-
sites help you achieve your weight loss
goals by providing tracking sources for
you to monitor your progress and con-
tinue to change it up so you don’t pla-
teau!
How are your resolutions coming along?
Meijer offers FREE antibiotics
and prenatal vitamins!
Kroger offers a HUGE list of
prescriptions for only $4!!!
You probably need this gadget…..your significant other agrees…..
The Bluetooth-powered phone
leash by Zomm
www.zomm.com
Page 2 The Dish

3. Sun Mon Tue Wed Thu Fri Sat
1 2 Peter
Barnette (LV)
3 4 5 6 Ashley Bailey
and Dzalic Aljo
(LV)
7 8 Hasan
Hasanovic (LV)
9
10 James
Powell (CAMP);
Scott Weis
(CEO)
11 12 Joseph
Hardin (FLO)
13 Bryan
Raikes
(CAMP)
14 15 16 Ed
Compton and
Jason Barnett
(LV)
17 Denis
Goomey (LV)
18 19 Jerry
Lain (CAMP)
20 Jason
Sittig (EDDY)
21 Dzenis Avdic,
Elizbeth Landrum
(LV); Charles Myers
(SSI)
22 23 Idriz
Musanovic (LV)
24
Josh
Thornburgh
(LV)
25 Angel
Hernandez
(EDDY)
26 PJ Larkin
(Sburg)
27 28 29 30 James
Lewis (CAMP)
March 2013 Birthdays!!!
ANNIVERSARIES
• 3/1—Wayne Reed Jr. (MOR) - 6 YEARS
• 3/2—Larry Finn (CAMP) - 7 YEARS; Tom Meier (LV) - 4
YEARS
• 3/3—Todd Young (EDDY) - 4 YEARS
• 3/7—Dave Stone (MOR) - 2 YEARS
• 3/12—Joseph Hardin (FLO) - 6 YEARS
• 3/14—Christon Watercutter (MOR) - 2 YEARS
• 3/19—Kontar Franis (LV) - 1 YEAR
• 3/24—Adam Mangrum (EDDY) - 2 YEARS
• 3/27—Jason Sittig (EDDY) - 1 YEAR
• 3/28—Kevin Dorsey (EDDY) - 7 YEARS
• 3/29—Jerred Phillips (MOR) - 1 YEAR
• 3/30—Perry Odell (EDDY) - 3 YEARS
Page 3
31
WWWWelcome, greenies!elcome, greenies!elcome, greenies!elcome, greenies!
We ‘re excited you’re here!!We ‘re excited you’re here!!We ‘re excited you’re here!!We ‘re excited you’re here!!
Kelly Wright * Josh Lindon * Troy Baker
* David Garrison * Michael Ramey * Jamey
Walburn * Derek Mays * Scott Larison *
William Johnson * Joshua French * An-
thony Thoroughman * Scott Vozzo * Am-
ber Smith * Jeffrey Jones * Joseph Potter *
Kiehl Sherrill * Steven Knoop * Aaron Grif-
fin * Chantel Henry * Crystal Williams *
Daniel Worrell * Jason Stivers * Brett Hysell
* Freddy Simmons * Jeffrey Fugate *
Roslyn Carnessali * Theresa Griffith

4. How to Use the MyFlexMobile App
(For iPhone or Android devices)
What can I do with the MyFlexMobile app?
- Enter new claims
- Upload receipts for debit card claim use verification
- View account balances
- Review the history of mobile app claim submissions
Get started TODAY!
The MyFlexMobile App can easily be downloaded for FREE from the iTunes
Store or Google Play (formerly known as the Android Market) to you iPhone,
iPad, iPad Mini, iPod Touch and Android devices.
From the login screen, enter your Username & Password (this is the same
username and password used for MyFlexOnline.com) Select Log In to con-
tinue. ———————————————————>>
Once logged in, you have the option to view your benefit account balances by
selecting account or to submit a new claim (or debit card receipt) by select-
ing Submit New Receipt. To submit a new claim or a
debit card receipt, select Submit New Receipt. —–>>>
To upload a claim, click on Flex
Claim or to submit a receipt for
debit card use verification select
Flex Card Receipt. ———–>>>
Click Next to start the claim submission process. —————————>>>
Using the date reel, enter the month, day and
year of your service date. Select Next to
continue. ————————————–>>>
Using the key pad
enter the amount of
your transaction.
Select Next to con-
tinue. —————>>

5. When adding a photo to your claim you have two options. You may either
Browse Photos which will pull up the existing photos stored on your phone or
you can Take Photos. Click on Take Photos. ——————————>>>>
After selecting Take Photos, the camera on your
phone will automatically open. Take a picture of
your receipt. Once you take a picture, you have
the option to Use the current photo or Retake. If
the photo looks good, select Use to continue.
———————————————>>>>>
To finalize your upload,
carefully review the attesta-
tion statement and select
Submit. —————–>>>>
After submitting your claim, you have the ability to submit another receipt by
selecting Submit New Receipt. Select All, to view the history of your My-
FlexMobile claim submissions. Select Account, to view your benefits and bal-
ances. —————————————————>>>>>>
After reviewing your benefit accounts, select
Done to submit a new claim or select Log
Out to exit your account. ———————–>>>>
The MyFlexMobile App is
designed to make interac-
tion with your Flex Spend-
ing Account easy and con-
venient! Manage your ac-
count, make claims, view
account balances, and
more with this app!
Lucky you!