SCAA is a non-profit organization that helps seniors aged 60 and over access affordable healthcare and community resources. It sells supplemental insurance plans and life insurance to cover expenses not covered by Medicare. SCAA uses an Excel spreadsheet information system to store client records for legal reasons and to automatically send welcome letters. The system is linked to a bulk mailing system for direct marketing campaigns. The system was custom-built by the marketing manager and is managed by the Information System manager.